SHAIK SIMAL AHMED

Mobile: +919000851841
Email: shaiksimal6@gmail.com

Career Objective:

Seeking a position to utilize my skills and abilities in the Information Technology Industry that
offers professional growth while being resourceful, innovative and flexible.

Synopsis:

• Result oriented professional with over 2.2 years of experience as Technical Support
Associate and Application Support Engineer.
• B. Tech (Electronics Communication Engineer) from JNT University, Anantapur.
• Keen learner with constant zest to acquire new skills.

Experience:

Worked with Convergys India as a Technical Associate level 2 since January 2017 to
August 2018.
Microsoft technical support:
 Get trained from Microsoft professional.
 Proficient in handling level 1 and level 2 technical Support to end-users through remote
using ‘Log Me In’ software.
 Experience in installation of Windows, configuration, Technical troubleshooting of
operating systems Windows 10, Windows 7.
 Technical support includes all the functionalities of operating system, BSOD, dealing with
registry, policies, drivers, commands, power shell commands, Backup.
 Microsoft Office 365 installation, troubleshooting, activation, Outlook configuration.
 Installation & Configuration of Network printers & Scanner and its basic level of
troubleshooting.

Worked as a Application Support Engineer at Jenesys Technologies since May 2016

to Nov 2016.

 worked as application support engineer (web and android).

 Supported company users with troubleshooting assistance.
 Install, test and troubleshoot regular and custom-made applications and train users on
different functions of the application
 Conducted user regression and other tests on products and components.
 Updated existing applications and tested new features for compatibility with existing
version of hardware and operating system
 Worked with development team to assess issues and test for solutions.
Achievements:

 Awarded multiple times as super star agent for best performance and quality level of work.
 Got 2017- 2018 Excellence Award.

Technical Skills:

 Knowledge on Microsoft SQL Server.

 Experience in Writing SQL queries for DML Operations using Microsoft SQL Server
Management Studio tool.
 Hands on Knowledge on basic Linux commands.
 Experience in Database Objects like Tables, Stored Procedures, Functions and Joins in
MSSQL.
 Trained in A+, N+.
 Experience in installation and administration of Mail Support, LAN, WAN, Windows 7,
Windows 10(all builds) and Microsoft Office applications.

IT skills:

• Operating systems : Windows 7,8,10,server 2003

• Programs : Office Tools
• Languages : SQL and MSSQL.
• PC Networking : A+, N+
• PC HW maintenance : Experienced

Extra Curricular Activities:

• Participated in Techno Quiz-11 at Narayana Engineering College, Nellore. State levels

quiz competition.
• Member of NSS Unit in college.
• Active participation in college annual celebrations.
• Did main project in LANCO INDUSTRIES (Srikalahasti, Andhra Pradesh).

Personal Details

Date of Birth : 28 June 1991

Gender : Male
Language Known : English, Hindi, Urdu and Telugu
Passport Number : L2239907
Interests& Hobbies : Swimming, Computer Games, Internet Surfing, Social
Networking

Assertion:

I hereby declare that information mentioned above is correct to my knowledge and I will be
responsible for any discrepancy.