Professional Documents
Culture Documents
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In Receivables, an invoice, debit memo, credit memo, chargeback, or bill
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receivable. Receivables maintains transaction tables which Advanced
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Collections accesses. Invoices can include one or more payment
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schedules.
Manual Automated Delinquency
Research/Prep Follow Up In Advanced Collections, it is a transaction that is overdue. The criteria
Customer Contact used to determine which transactions are delinquent are configurable.
The seeded delinquency configuration uses a payment schedule for
which the dispute amount is less than the total amount overdue and the
due date is prior to the current date to determine delinquency.
Delinquencies are identified from invoices, chargebacks and debit
memos. Advanced Collections identifies delinquencies by running a
‘delinquency status determination’ concurrent program and maintains
this information in delinquency tables.
User Role/Responsibility
These terms describe the functional person who normally uses part or all
of the applications.
Receivables Clerk - The person using the Collections Workbench in
Receivables. This person performs receivables related activities (such
as cash application, receipts, and transactions management) along
with occasional collections activities with customers.
Let’s take a look at what Oracle Advanced Collections offers for Oracle
Receivables users. This section compares previous functionality in
Receivables with what is now provided by Advanced Collections.
NOTE: You can click on links in this chart to see a screen shot of the
described feature in an Appendix. Click on the section name in the
Appendix to return back to this chart.
Navigator Menu: Navigator Menu: Login as Collections Agent > Collections Navigator
Customer Calls Collector Work Queue Menu. Search: controls numerous features in
Customer Account Collections Collections including visibility to nodes on collectors
Account Overview Statements work queue, strategies (or dunning), and default
Aging Search displays
Correspondence Reports
Account Details Receivables Reports can be added to the Collections
Transaction Overview menu
Scheduler
Work Prioritization: Work Prioritization Login as Collections Agent > Collectors Work Queue
Customer Search Collector Work Queue
Call Scheduler Select Navigator Menu > selected record from list
Aging Reports will automatically appear on Collections header
Single Screen Navigation Single Screen Navigation: Collections Main Screen contains a header and tabs.
N/A Collections header with tabs below:
Multiple screens need to be opened Profile with Metrics Additional optional tabs are displayed when
History Advanced Collections is licensed to deploying
Account organization:
Transaction Strategy
Aging Lifecycle (for later stage collections management)
Notes Custom Tab 1
Tasks Custom Tab 2
Case Management (for Lease Collections)
Contracts (for Lease Collections) – not currently
accessible
Loans (for Loans Collections)
Operational Data Level: Operational Data Level: On the Collections main header screen, collections
Account Customer (Party) agents can select the data level that sets the View of
Bill To Site Account the data displayed. Users can change the View to
Transaction Bill To Site drill down or rollup customers’ data.
Transaction
Scoring: Scoring: Customer collections score is displayed on the
N/A Set up during implementation and Collections header.
managed by the system. Used in
Dunning Plans and Strategies Account collections score is displayed on the
Account tab
Segments: Segments: Additional segments can be configured when
N/A Set up during implementation Advanced Collections is licensed to deploying
Default segment is “all customers” organization.
Dunning Plans: Dunning Plans: Manager login as Collections Administrator
-Generated as report -Set up during implementation
-Sample Letters included -Preconfigured Dunning letters are Select Setup Checklist > Collections Method >
-Dunning History displayed in available via XML Publisher tool Dunning Plans -Add details including dunning
Correspondence - Optional dunning callbacks can be correspondence templates and delivery method
-Ability to add Finance Charges to assigned to agents
dunning letters - Receivables Dunning history is
-Ability to manually exclude or displayed on Correspondence History Collectors logs in as Collections Agent > History tab
include in dunning activity table > Correspondence to see dunning history > Resend
- Ability to resend Collections’ Dunning button to resend
dunning is provided
- Ability to include or exclude Dunning callbacks are automatically posted to
customer, account or bill in dunning Collector Work Queue
activity
- Ability to Resend Receivables
dunning letters will be accomplished
by using Receivables’ modified
Dunning process which will print only
historical dunning notices.
Statements: Statements: Login as Collections Agent > Navigator menu >
Ability to generate and reprint - Statements accessible from Statements
Statements Navigator menu
-Receivables will continue to support For Statement history: Collectors logs in as
Statements Collections Agent > History tab > All history to see
statements
Scheduler: Collection Work Queue From Collections header, click on Task tab to create
- Calls manually scheduled by - New calls can be created manually in new call
collector Tasks tab and will be viewable in
Collector Work Queue
Cash Application: Cash Application: From Collections header > Navigate to > Receipt
Screens being moved to Receipts Collectors will have access to receipt Workbench
Workbench workbench
Presented Bills: Presented Bills: From Collections header > Transactions tab > right
Use Bill Presentment Architecture Use Bill Presentment Architecture click and select View Invoice to launch BPA
Collections Reports: Collections Reports: From Navigator > Reports > select from list
Reports Receivables reports can be added to
Collections Navigator
Notes/Comments: Notes/Comments: Notes are visible throughout Collections on various
Comments/notes fields, related to -New notes can be created in screens
specific transaction Collections’ notes fields throughout Notes tab displays all notes relating to the customer
- New notes are automatically related and customer activities
to party, account, bill to, transaction
and other object types specific to the Collections will display Receivables notes,
activity comments, and special instructions throughout the
application where logically applicable
Concurrent programs: Concurrent programs: Login as Collections Forms Administrator > Submit
Advanced Collections uses a number Request
of concurrent programs to automate
collections processes. See next See Preconfigured Elements Section for list
section for flows
Header:
View Customer Data
Customer
Contact, Automatic manager
Summary Data notification if no action taken
by action
Take Payment;
Take Promise to
EFT Submit Adjustment Submit Dispute
Pay
Credit Card
Record a note or
automatically insert an Update and close Collector Work
Interaction record Queue Nodes
Login Ownership Tab Work Items, Review Reassign Work Yes Agent
Assigned Broken Promises
No
End
(responsibility of
Assignment
Administrator)
Collections
Collector
Later Stage
Find Current Collector, Collections Collections
Collector Agent
Assign New/Backup (Bankruptcy,
Reassignment
Collector, Set Start Date Litigation,
Repossession,
Manage Delinquencies
Notification Delinquent
from Agent UI Customers
Summary
Report to
Lease Write Credit Bureau,
Bankruptcies Litigations Repossessions
Offs Third Party
Assignment
Data
Authorization
Message
Y
AR: Refresh
Summary
Table Approved?
Concurrent Programs and Workflows
From the Navigator Menu, users can access the following reports from
Advanced Collections:
Metrics Formulas
The following formulas are used in the Profile tab of Advanced
Collections.
• Weighted Average Days Paid (WAP)
• Weighted Average Days Late
• Weighted Average Terms
• Average Days Late
• Conventional Days Sales Outstanding (DSO)
Scoring Engines
Advanced Collections includes preconfigured scoring engines.
MIGRATION CONSIDERATIONS
Since most of the historical data generated in Oracle Receivables is now
accessible in Oracle Advanced Collections, there is no need for deploying
customers to migrate data.
Most flexfields are also accessible from Advanced Collections. However
following analysis of known customer usage, not all fields are displayed.
If these fields need to be displayed, deploying organizations will need to
determine where and how.
NOTE: You can click on any link in the Functional Comparison Chart to see a
screen shot of the described feature in this Appendix. Click on the section
name below each screenshot here to return to the Functional Comparison chart.
Collections Navigator Menu
Correspondence History
Transactions Tab
Aging Tab
Notes Tab
The following tabs are available if you license Advanced Collections and either
Oracle Loans or Oracle Lease Management:
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Redwood Shores, CA 94065
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Worldwide Inquiries:
Phone: +1.650.506.7000
Fax: +1.650.506.7200
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