TD 652 Semi-structured Questionnaire for Mess Workers

Group 3: Lahiri Yaddanapudi, Aman Srivastava, Rohit Kumar Prince, Surya Prakash Nayak
Research Question: What are the daily routines of the mess workers of the IIT-B campus?
What are the major problems faced by them?
Section A: Daily Routine
1. What is your name?
2. What is your age?
3. Where do you live?
4. How do you come to the campus?
5. Is this your first job? If no, where were you previously working?
6. Do you work only in mess or engaged in some other works?
7. What are the general mess timings?
8. Do you work in shifts?
9. How many hours do you work in a day?
10. What are the different types of works done in the mess?
11. How is the work division done?
12. What kind of works are assigned to you?
13. What is the frequency of mess staff meetings?
14. What do you usually do (any alternative job) on the day of pest control? What is the
frequency of pest control?
Section B: Problems Faced
15. How are you accommodated in the mess? (Ask only if the person lives in the mess space
at night?
16. How is the sanitation and bathroom facilities in the mess?
17. How frequently do you get holidays? What about government holidays?
18. What happens when one of the workers is on leave? How is the vacancy managed?
19. What kind of support do you get from the mess council and the mess manager?
20. What is the level of workload and stress during special and/or gala dinner?
21. Do you think an increase in the number of staffs would decrease the workloads? Why?
22. What problems do you face during mess timings because of students?
23. How are the conflicts with students managed?
24. What happens when students give too much negative feedback for the mess services? (any
penalty on salary?)
25. What is your comment on the worker’s salary?
26. What benefits do you get on special occasions like festivals? (Bonous?)
27. What is your opinion on the leftover food and food wastage on a daily basis?
28. What is your comment on the mess timings?
29. How sincerely the students are following the mess timings?
30. What is your opinion on the present menu?
31. How frequently the mess menu changed?
32. What kind of problems do you face when a menu is changed?
33. Why students demand change in the menu?
34. When do you eat?
35. What kind of health issues do you face?
36. What is your comment on the uniform provided to you?
37. What is your opinion on the mess and kitchen area considering the crowd on a daily basis?
38. What kind of materials are provided to you?(replace materials with the following words)
a. For cook- groceries and utensils
b. Helper- groceries and utensils
c. Cleaner- safety kits, soaps and hot water supply
d. Card checker- chair to sit
39. What are your comments on the overall infrastructure and facilities in the mess?