QA4/1, QA7/2 & QA11/3 - wNote v4.

1 (29-Jul-08)

Product Release Latest Update

AVEVA Licensing System 1.2
Full Release 30371-1
This Letter is updated after the product release has been locked down. It contains last minute
news for the release and information about any issues or workarounds found since the release
has been locked.

(For a Full Release only)

This letter also contains information about subsequent partial fix releases.

Customers are advised to subscribe to the Support news of the relevant product group for
information about any changes.

Latest News
There is no latest news for this product release at present.

Fault Corrections
The following problems requiring your attention have been found in Acceptance Testing or after
Release but have not yet been corrected in a subsequent release:

Fix Releases Available

None.

Incident Defect Description Recommended

number number Workaround

Revision History
Date Comment
04 Mar 2014 First release, to accompany product release letter

For further information please contact your local AVEVA support office, which can be found at
http://www.aveva.com/products/support/support.html
File: w30371-new.doc
Last saved: 4-Mar-2014  Copyright 2014 AVEVA Solutions Limited Page 1 of 3
 Product Release Latest Update
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FAQ 1
When I run the ALSConsole for the first time and Query the license servers it shows the RULES
server as [DOWN].

If I look inside the RULES .log file I can see three lines similar to this.

2014/03/04 18:08:03 Waiting for RMS license server for expected features..
2014/03/04 18:08:04 EXCEPTION: No AVEVA204 licenses present. RULES server shutting down.
2014/03/04 18:08:04 Normal Shutdown

The RULES server at the time of release of ALS 1.2 it ONLY works with the product which uses
the license KEY AVEVA204, which is V00FN204 - AVEVA E3D Insight™.

w30371-new.doc 4-Mar-2014  Copyright 2014 AVEVA Solutions Limited Page 2 of 3

 Product Release Latest Update
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FAQ 2
When installing a license file I get :-
An unexpected error when querying the RMS server:
Listed 4 times in the Console.log file what should I do?

This can sometimes happen on a loaded server, we have seen it happen usually on older
Windows 2003 servers. This is when the installation of the license file has queried the state of the
RMS server but has not got a reply back quickly enough.

What you can do is action the [Retry] button on the panel which appears several times until the
servers query is answered, or if the server is very slow in replying, action the [Ignore] button to
skip the query, then the license file will be installed ok.

w30371-new.doc 4-Mar-2014  Copyright 2014 AVEVA Solutions Limited Page 3 of 3