ST.

MATTHEW OF BLUMENTRITT INSTITUTE OF TECHNOLOGY

INTRO TO HRM
(1ST YEAR)
Midterm Examination
S.Y. 2019-2020

Name: _____________________________________________ Date: ____________________

Course: _______________________________________ Score: ___________________

TEST I:
IDENTIFICATION: Identify what basic competencies under are these words. (2pts.)

1. Culture
2. Politics
3. Foreign Language
4. Unity
5. Team player
6. Self-Awareness
7. Personal Advancement
8. Conscious effort
9. Economic Situations
10. Cooperation

Self-Management Competency

Communication Competency

Multicultural Competency

Teamwork Competency

TEST II:
ENUMERATION: Enumerate departments of revenue and cost centers. (2pts.)

Revenue Cost Center

1. 1.
2. 2.
3. 3.
4.
5.
6.
7.
TEST III: JUMBLED WORDS

1. EURVENE
2. TSOC
3. UTCROPD
3. GYLOONCHET
4. RUTEPADER
5. TUISE
6. RIELEHOT
7. KRAMET
8. TSUEG
9. MORO
10. RENAMAG

TEST IV: MULTPLE CHOICE (2pts.)

1. Refers to the basic product and services offered by the hotel.

a. Product knowledge b. Product running
2. A room designed for a single traveler.
a. Single room .b. Double room
3. A room with 2 double beds.
a. Single room b. Double room
4. A room with 2 single beds with each bed usually measuring 39x75in.
a. Twin Room b. Suite room
5. A complete room, usually with a foyer that connects to one or more bedroom.
a. Twin Room b. Suite room
6. Guest contact occurs prior to the guest’s arrival in the hotel.
a. Pre-Arrival Phase b. Arrival Phase
7. The first direct guest contact occurs in this phase.
a. Pre-Arrival Phase b. Arrival Phase
8. The hotel prepares all necessary requirements to a guest’s check out from the property.
a. In-stay b. Departure
9. This phase focuses on tasks peforrmed in the entire duration of the guest’s stay.
a. In-stay b. Departure
10. Upon guest departure , the hotel checks any lost items by the guest.
a. Departure b. Post Departure