Lampiran 9

HASIL UJI STATISTIK

Chi-Square Te sts

As ymp. Sig.
Value df (2-sided)
Pearson Chi-Square 40,664 a 2 ,000
Lik elihood Ratio 43,136 2 ,000
Linear-by-Linear
35,284 1 ,000
As soc iation
N of Valid Cases 136
a. 0 c ells (,0% ) have expected count less than 5. The
minimum expected count is 6,50.

Jenis Kepesertaan

Cumulative
Frequency Percent Valid Percent Percent
Valid BPJS 68 50,0 50,0 50,0
Non BPJS 68 50,0 50,0 100,0
Total 136 100,0 100,0

Ke pua san Pe laya na n

Cumulative
Frequency Percent Valid Perc ent Percent
Valid Puas 73 53,7 53,7 53,7
Kurang Puas 50 36,8 36,8 90,4
Tidak Puas 13 9,6 9,6 100,0
Total 136 100,0 100,0

Crosstabs

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Jenis Kepesertaan *
136 100,0% 0 ,0% 136 100,0%
Kepuasan Pelayanan
 Je nis Kepese rtaa n * Kepuasan Pela yanan Crosstabula tion

Kepuasan Pelayanan
Puas Kurang Puas Tidak Puas Total
Jenis Kepesert aan BPJS Count 55 11 2 68
Ex pec ted Count 36,5 25,0 6,5 68,0
% within Jenis
80,9% 16,2% 2,9% 100,0%
Kepes ertaan
Non BPJS Count 18 39 11 68
Ex pec ted Count 36,5 25,0 6,5 68,0
% within Jenis
26,5% 57,4% 16,2% 100,0%
Kepes ertaan
Total Count 73 50 13 136
Ex pec ted Count 73,0 50,0 13,0 136,0
% within Jenis
53,7% 36,8% 9,6% 100,0%
Kepes ertaan

Frequency Table

Umur

Cumulative
Frequency Percent Valid Percent Percent
Valid 17-30 Tahun 34 25,0 25,0 25,0
31-40 Tahun 46 33,8 33,8 58,8
41-50 Tahun 30 22,1 22,1 80,9
> 50 Tahun 26 19,1 19,1 100,0
Total 136 100,0 100,0

Jenis Kelamin

Cumulative
Frequency Percent Valid Percent Percent
Valid laki-Laki 54 39,7 39,7 39,7
Perempuan 82 60,3 60,3 100,0
Total 136 100,0 100,0

Pe ndi dika n

Cumulative
Frequency Percent Valid Perc ent Percent
Valid SMA 88 64,7 64,7 64,7
Diploma 26 19,1 19,1 83,8
S1 22 16,2 16,2 100,0
Total 136 100,0 100,0
 Pekerjaan

Cumulative
Frequency Percent Valid Percent Percent
Valid PNS 32 23,5 23,5 23,5
Pegawai Swas ta 13 9,6 9,6 33,1
Wiraswasta 26 19,1 19,1 52,2
IRT 45 33,1 33,1 85,3
Lain-Lain 20 14,7 14,7 100,0
Total 136 100,0 100,0

Penghasilan

Cumulative
Frequency Percent Valid Percent Percent
Valid < 1.000.000,00 69 50,7 50,7 50,7
1.000.000,00 -
46 33,8 33,8 84,6
5.000000,00
> 5.000.000,00 21 15,4 15,4 100,0
Total 136 100,0 100,0