Form 1.

SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data
or information which is essential in planning training sessions.
Please check the appropriate box of your answer to the
questions below.

BASIC COMPETENCIES
CAN I…? YES NO
1. Participate in workplace communication?
Obtain and convey workplace information? 
Participate in workplace meetings and discussions? 
Complete relevant work related documents? 

2. Work in team environment?

Describe team role and scope? 
Identify own role and responsibility within team? 
Work as a team member? 

3. Practice career professionalism?

Integrate personal objectives with organizational goals? 
Set and meet work priorities? 
Maintain professional growth and development? 

4. Practice occupational health and safety procedures?

Identify hazards and risks? 
Evaluate hazards and risks? 
Control hazards and risks? 
 Form 1.1

COMMON COMPETENCIES
CAN I…? YES NO
1. Develop and update industry knowledge?
Seek information on the industry? 
Update industry knowledge? 

2. Observe workplace hygiene procedures?

Follow hygiene procedures? 
Identify and prevent hygiene risks? 

3. Perform computer operations?

Plan and prepare for task to be undertaken? 
Input data into computer? 
Access information using computer? 
Produce/output data using computer system? 
Maintain computer equipment and systems? 
4. Perform workplace and safety practices?
Follow workplace procedures for health, safety and security 
practices?
Deal with emergency situations? 
Maintain safe personal presentation standards? 

5. Provide effective customer service?

Great Customer? 
Identify Customer needs? 
Deliver service to customer? 
Handle queries through telephone, fax machine, internet and 
email?
Handle complaints, evaluation and recommendations? 
 Form 1.1

CORE COMPETENCIES
CAN I…? YES NO
1. Provide Housekeeping Services to Guests?
Receive housekeeping requests? 
Provide housekeeping requests? 
Provide advice to guest? 
Liaise with other departments? 

2. Clean and Prepare Rooms for Incoming Guests?

Set up equipment and trolleys? 
Access rooms for servicing? 
Make up beds? 
Clean and clear rooms? 
Clean and store trolleys and equipment? 
3. Provide Valet/Butler Service?
Display professional valet standards? 
Care for guest property? 

4. Laundry Linen and Guest Clothes?

Collect laundry for laundering functions? 
Perform laundering functions? 
Process laundered item? 
Refund laundered item? 

5. Clean Public Areas, Facilities & Equipment?

Select and set up equipment and materials? 
Apply cleaning technique? 
Clean dry and wet areas? 
Maintain and store cleaning equipment and chemicals? 
 Form 1.1

6. Deal with/Handle intoxicated guests?

Determine level of intoxication? 

Apply appropriate procedure? 
Comply with legislation? 
 Form 1.2

Evidences/Proof of Current Competencies

Current
Proof/Evidence Means of validating
Competencies
 Form 1.3

Summary of Current Competencies versus Required Competencies

Required Units of Current Training

Competency/Learning Competencies Gaps/Requirements
Outcomes based on CBC
1.

2.

3.

4.
 Form 1.4

Training Needs

Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
1.

2.

3.

4.