ACTIVIDAD DE APRENDIZAJE 14

EVIDENCIA 1

EVIDENCIA 1: DIALOGUE “EVALUATING PRODUCT AND SERVICE”

POR:
KAREN PAOLA FRITZ ESTRADA
YOIDER ISAAC QUEJADA MARTINEZ

INSTRUCTORA
JENNY PERDOMO

SERVICIO NACIONAL DE APRENDIZAJE SENA

NEGOCIACION INTERNACIONAL
2019
 DIALOGUE “EVALUATING PRODUCT AND SERVICE”

Hi Miss Andrea, how

are you?

Hi Mr. Marcos. fine and

you?

Very well, thanks. How

is the formalization of
the company going?

What do I need
formalization for?
That's how I'm doing
sales and I don't have
to pay taxes.
 It is important
because you can
have procedures to
receive and send
invoices, or to
establish relationships
with new clients

I have the same

customers and the
company always sells
them.

It is not just about

selling, but that the
staff that work and the
customers are sastm
ects.

I sell them to
customers at a good
price and I pay
workers on time.
 If it does not work well
your business can
generate some
problem problems.

Which problems?

1 Customers can
complain about the
poor quality of the
product or the bad
service.
2 colleagues get
frustrated.
3 the work may be
duplicated or not done.
4 cost increase.
5 resources are
wasted.
 6Bottlenecks can
develop and cause
deadlines to be lost.

You have a lot of

experience, Mr. Andres

I have dedicated my
life to business

What should I do
correctly for my
company?
 If you find any
problem you must
follow 6 important
steps

What are those 6

steps?

Process mapping,
Analyze the process,
Redesign the process,
Acquire resources,
Implement and
communicate the
change And finally
review the process
Interesting, I will
practice it

I hope your company

works correctly

Thank you very much

for your words. bye

Bye
2. glosario
Procedures
Relationships
Clients
Processes
About
Implement
Communicate
Mapping
Redesign
Change
Finally
Bottlenecks
Resources
cost increase
duplicated
colleagues
frustrated
quality