INTRODUCTION

Every human being consists of two factors in him/her that is intelligence quotient (IQ) and

emotional quotient (EQ). Generally, we talk about the IQ level of a human being, which is

related to the mental intelligence of an individual. It is all about how well a person performs

while solving a problem mathematically, or it is about the common sense with common

knowledge. However, if talk about EQ, it is a broader concept that deals with human behavior. It

is generally related to the human nature that how he/she behaves in any situation of conflict,

stress, happiness and reaction to the changes around them.

Scope

The report is all about emotional intelligence. It contains all the factors that come under the

emotional quotient required to manage a project and the project team. These five factors are

discussed with the examples in the file.

Background

It is always a massive project to handle related to construction. It includes a lot of stakeholder

involvement and management. To communicate with all of them efficiently and effectively, the

project manager needs to maintain communication. He/she should be able to leverage his

influence on all the team members.

Organization

This report consists of five parts of emotional intelligence. In this, in the beginning, factor

empathy is being discussed, followed by self-awareness, internal motivation, self-regulation,

social skills. In the end, the conclusion of this report is being presented, followed by references.

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DISCUSSION OF FINDINGS

Empathy:

In empathy, we need to be capable enough to recognize what another person thinks. The project

manager needs to understand other’s feelings as well as we must see things through their

perspective. We must give time to understand the team members and always be in touch with

them. It’s all about caring for others. We must notice what the person is doing and in what way.

In the case of project management, if their manager is not understanding their employee’s views

and never concerned about their feelings, there can be challenging to give actual output to our

stakeholder, and we cannot get success. Employees will feel uncaring and in-authentic, and these

lead to less cooperation and reduction of communication among managers and team members.

There are numerous benefits of empathy in the work area; it helps to make healthy and good

relationships with each other, and ultimately, we get success in the project with excellent health,

and we have a good quality life during work because people have vast amounts of emotional

intelligence power. When we are a great listener and actively listen to everything, we can be a

better individual; as a result, we can know what we must speak after this, and we will answer

appropriately, what can be the answer of the matter if we listen consciously.

Self-Awareness:

For the personal growth and success of an individual, self-awareness is the keystone of

emotional intelligence. One should recognize their emotions and should be strong enough to

control them and do not let them overrule you. Self-awareness helps to build self-confidence, and

this can be done if a person starts learning more about oneself and spend more time recognizing

0the emotions, strengths, and weaknesses.

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Internal Motivation:

Internal motivation comprises of goals, values, and interest of individual and you will start to

make more efforts as you can, you will try new innovative ideas to get success on your project

and take deep insight into particular topics such as how it can be done, what can be done and

what are the ways to reach destination.

Suppose you want to learn how to speak fast while communicating with others, and you will

search sources that will help to improvise yourself. They will have an inner passion side to

complete their needs and interest; they will start seeking things which can lead to the number of

rewards. They make an objective to learn how many days the work needs to get it done and will

set the schedule so as soon as possible. Internally motivated people always try to get new ideas

and research different topics so that they can enhance their skills. Also, they are very determined

towards their goals.

Self-Regulation:

It is one of the critical components of emotional intelligence. It is defined as the ability of an

individual to keep up with the changing situation and circumstances. The capability of a person

to choose between how they are going to react to the conditions in front of them and manage

their emotions to that is what self-regulation is all about. It’s all about taking responsibility for

your actions and make balanced decisions based on the facts and data, not on the feelings you

have for that moment. A well self-controlled person is not only having better conscientiousness

but also has an excellent command of his/her values and high level of code of ethics. Such

people have more significant trustworthiness since they act ethically.

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Social Skills:

In the emotional intelligence, social skills are excellent term sand it comprises of a wide range of

skills. First and foremost, it includes the ability to persuade and impact other people in a positive

way. Secondly, we must be very attentive while communicating; communication skills are

playing a pivotal role in having good intelligence power. You should have the ability to listen to

others and transfer your ideas, and most essential things are feelings of others and share

information. Try to solve unresolved matters on the spot and do not let problems spread. Also

make sure conveyed messages should be appropriate. The third most important thing is that how

to resolve conflict with consciousness of the essential technique, and it assists in reducing

difficult situations. Having unique ability to resolve disputes openly, is a symbol of good conflict

manager always shows their effectiveness in a emotions to give high amount of enthusiasm to

participate in a debate and a discussion about particular matter, diminish the effect of hidden

upcoming problems and assist each team to consider every team members feelings as well as

logical position. The fourth type of social skill is leadership and, in this individual, must have the

ability to bring other team members along with him. Some of the team members have a charisma

to guide people to get a better result and ready to set example of their personal experience how

they are successful, and they have unique characteristics to lead the team effectively. In case of

change, change management is a very cumbersome task in a group. We all do not know when the

changes will come during running projects, and people have the patience to handle in an orderly

manner and must-have skill to bring excellent opportunity than the unknowing threat. The

individual does not have to get hyper in any circumstances; besides this member should discuss

the problem with a group how problem can be resolved and bring the innovative change in a

project so that client can get satisfied. In the social skills, we should know about how to make a

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good relationship with team members and with others, and it leads to performing a better work in

the workplace and achieve the decided objective of the project. In this people must create more

networks and try to maintain a healthy relationship Also, we must give more emphasis on our

colleague it shows we are concerned about everything; as a result, it shows the respect and

delivers value to others.

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CONCLUSION

In project management, the project managers not only should have the practical and theoretical

knowledge about the things but also, he/she must contain some strong moral values. The more a

person is ethically healthy, the more he/she is trustworthy. Having high emotional intelligence,

the project manager can communicate with more clarity and efficiently with the team members.

Only those teams who attain and sustains high score for EQ are better performing teams. It is as

important as IQ is for an individual to make fair and rational decisions.

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REFERENCES

Embry, P. (2019, September 09). DPM. Retrieved from how to manage a project with empathy:

https://thedigitalprojectmanager.com/managing-project-empathy/

Pitagorsky, G. (2019, October 30). PM times. Retrieved from self-awareness a critical capability

for project managers: https://www.projecttimes.com/george-pitagorsky/self-awareness-a-

critical-capability-for-project-managers.html