Presentation on

Verbal communication

Submitted to: submitted by:

Shweta Awasthi Muskan Jain
Abhishek Choudhary
 VERBAL COMMUNICATION

 Verbal communication means

communication through spoken and
written words.

 It implies use of words which make

language.

 It is the ability to communicate by

using words.

 The latter convey the emotions and

meaning, regardless of the content of
the messages.
Types of Verbal communication

 Oral communication

 Written communication
 Oral communication

 Oral communication implies

communication through mouth. It
includes individuals conversing with
each other, be it direct conversation
or telephonic conversation.

 Speeches,presentations,discussion
s are all forms of oral
communication.
 Advantages

 Immediate feedback
 Time saving
 Economical
 Personal touch
 Secrecy
 Group communication
 Disadvantage

 Poor retention
 No records
 Time consuming
 Misunderstanding
 Unsuitable for lengthy messages
 Lack of responsibility
 Forms of oral communication

 Face to face communication

 Interview
 Telephone conversation
 Grapevine
 Negotiations
 Meetings
 Lectures/speeches
 Presentations
 Conferences/workshops/seminars
 Written communication

 A medium for communication that

entails the written words. Letters,
emails, and manuals are form of
written communication.

 Need of written communication, the

old style of communication did not
have public relationships,
advertisings, technology and many
aspects of modern day
communication.
 Advantage

 Wide access
 Accuracy
 Lengthy messages
 Permanent record
 Legal evidence
 Fixed responsibility
 Convenience
 Disadvantages

 Time consuming
 Costly
 Lack of secrecy
 Rigidity
 Impersonal
 Delayed feedback
 Forms of written communication

 Emails
 Website
 Memorandums
 Letters
 Reports
 Notices
 Minutes
 Circulars
 Manuals
 Handbooks
 Orders
 Enquiries
 Complains
 Quotations
 Newsletters
 Bulletin boards notices