PHARMACY DEPARTMENT

POLICIES AND PROCEDURES

2012
 TABLE OF CONTENTS

I. INTRODUCTION

Vision-------------------------------------------------------------------------------------- i
Mission ----------------------------------------------------------------------------------- i
Objectives ------------------------------------------------------------------------------- i
Introduction/Background of the Department ------------------------------------ iii
Organizational Chart ------------------------------------------------------------------ iv
Job Description ------------------------------------------------------------------------ v

II. POLICIES AND PROCEDURES

General Policies------------------------------------------------------------------------- 1
Procurement of Stocks ---------------------------------------------------------------- 2
Distribution of Stocks to Different Station/Areas -------------------------------- 5
Good Dispensing Practice------------------------------------------------------------ 8
Good Storage Practice----------------------------------------------------------------- 10
Handling of Rejected Products------------------------------------------------------ 11
Control Room Temperature and Humidity---------------------------------------- 12
Product Complain----------------------------------------------------------------------- 13
Product Recall--------------------------------------------------------------------------- 15
Handling of Expired Medicines------------------------------------------------------ 17
Disposal of Empty Vials--------------------------------------------------------------- 19
Handling of Damage Medicines----------------------------------------------------- 21
Emergency Purchase------------------------------------------------------------------ 22
Emergency Cart Maintenance------------------------------------------------------- 23
Medicine Loan -------------------------------------------------------------------------- 27
Returned Medicines-------------------------------------------------------------------- 29
Cold Chain Management: Contingency Plan for
Both Mechanical Failure ------------------------------------------------------------- 31
Cold Chain Management: Contingency Plan in Case of
Cold Chain Emergency -------------------------------------------------------------- 32
Cold Chain Management: Maintenance and Care of the
Pharmaceutical Refrigerator---------------------------------------------------------- 33
Cold Chain Management: Monitoring & Adjustment of
Temperature of the Pharmaceutical Refrigerator------------------------------- 34
Cold Chain Management: Cold Chain Procedure
Employed in Dispensing--------------------------------------------------------------- 35
Reporting of Adverse Drug Reactions/Events-------------------------------------------- 36
Donated Medicines------------------------------------------------------------------------------ 38
Internship Program of Pharmacy Students------------------------------------------------ 39
Pharmacy and Therapeutics Committee (PTC)------------------------------------------ 40
Handling Dangerous Drugs------------------------------------------------------------------- 41