Professional Documents
Culture Documents
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Aims of SBA
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Functions of the Human Resource Department
To process Job applications and select suitable persons who are qualified
for the position available.
To see to it that the business complies with the policies governing the
business market.
Ensuring that the working conditions not only meet the legal requirements
but are conductive to encourage employees to work well.
3
Correspondence Letter
94 Biscayne drive,
Mount Clair,
May Pen P.O,
Clarendon.
Dear Sir/Madam,
I am a fifth form student of the Ebony Grove High School who will be
sitting the Caribbean Examination Council Exam (CSEC) in Office Administration this
year. It is a requirement of CSEC that all students sitting Office administration should
carry out a research project at a business entity.
I am therefore seeking your permission to use your company as my
research site to conduct an investigation on ‘The Importance of the Human Resource
Department’. Methods of collecting information will be by questionnaire, interview,
and observation. I assure you that all information given will be used only for my
research.
I am looking forward to a favorable response.
Yours sincerely,
_________________
Shantel Bryan.
Student,
4
Methodology
In gathering data for this project questionnaires, interview and observation were
used.
There were eight questionnaire and they were issued to eight clerks in the Human
Resource Department. The questionnaire was used because it is:
easily administered
offers confidentiality
relatively inexpensive
The next source that I used was an interview, the person that was interviewed was the
Manager of the Personnel Department. The interview lasted for 30 minutes. The
Interview was done because it
Observation was done during the opening hours of the business. It was done within the
first two hours.
The observer was guided throughout. It was done simply because I wanted to see how the
members of the department utilized the documents and how efficient it made the
business.
5
Ten(10) Questions Asked
3. If there is a dispute between the public and an employee, what role does the HRD
plays on the situation?
__________________________________________________________________
__________________________________________________________________
____________
5. In the case of a legal battle between the Company an employee who does the
HRD represents, and why?
__________________________________________________________________
__________________________________________________________________
____________
.
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6. What is the span of control?
___________________________________________________________
___________________________________________________________
__________
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Schedules of Activities
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Dec 2011 Wrote the Methodology. It was interesting.
Regulation of Policies
Staff Rule
One Staff rule I had to comply with was no eating or drinking is allowed inside the store
and all employees are required to wear a name tag as it relates to identifying an
employees’ name
The Bailors are entitled to using a lift for large furniture and they are also required to
wear a mask and other protective clothing when handling hazardous materials etc.
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Report
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ask to receive important information.
I solved this entire problem by researching on my own about the Human Resource
Department so that I could find questions that would receive a wider explanation or view.
Business Forms
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Internal Job Application for Career Opportunities at Courts Jamaica
Limited
Name: ______________________
Address: ___________________________________________________________
Please describe your qualifications (your background and experience) that make you a
good candidate for this position. (Use the back if you need more space.)
Describe your educational background including majors, minors and areas of special
interest or study.
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Highest Degree Earned: ________________School: _____________________
Equipment Used
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Dec 2011 Computer The computer is used for storage of It is suitable for the office because
data and files. it is safe, cheap and it is a faster
way of storing and retrieving
information.
Dec 2011 Telephone The telephone is used as a mean of It is suitable for the office because
communication in the office and it is a faster way of
outside the office. communicating and it saves time
and it is cheaper.
Dec Fax Machine The fax machine is used to It is suitable because it is cheaper,
2011 transmit, within seconds, any form and faster.
of printed, typed or hand- written
mater, drawings, diagrams and
photograph from one location to
another.
Dec 2011 Copier The copier is used for copying files. It is suitable because it is a used
They come in different size with as an easier and faster way to
different features. copy files.
Dec 2011 Printer The printer is used to print files are It is suitable because it prints
data from the computer. information from the computer
faster, cheaper and safer.
Bibliography
Seunarine Sam (Dr), Office Procedures for the Caribbean, New Edition 1999.
Courts Jamaica Ltd in 50 Main Street, May Pen, Clarendon, HR officer. December 19,
2010.
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Whitcomb Alan (Dr), Heinemann Office administration for CSEC, Heinemann
Educational Publishers: 2006
Harrison John and Scantlebury Barbara, New Caribbean Office Procedures, 3rd Edition.
www. Google .com
Questionnaire
This questionnaire seeks to gather information on the importance of the Human Resource
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1. Why is it important to have a Human Resource Department in any organization?
………………………………………………………………………………………………
………………………………………………………………………………………………
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9. What kind of service does the HRD provide for employees?
………………………………………………………………………………………………
………………………………………………………………………………………………
10. If there is a dispute between the public and an employee, what role does the HRD
plays in the situation?
………………………………………………………………………………………………
………………………………………………………………………………………………
Interview Questions
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………………………………………………………………………………………………
…………………………………………………………………………………………….
………………………………………………………………………………………………
………………………………………………………………………………………………
3. If there is a dispute between the public and an employee, what role does the HRD
plays on the situation?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
5. In the case of a legal battle between the companies an employer who does the HRD
represents? and why?
………………………………………………………………………………………………
………………………………………………………………………………………………
Equipment Used
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Computer
Telephone
Fax Machine
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Photocopier
Printer
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