DOS:

Dear Sir or Madam,

Complaint about misdescribed goods
I bought a Ford Focus 1.5 TDCi from you on 25 September 2017. I paid �10,900.
I now find the goods have been misdescribed. You described the item as having a
mileage of 11,993 when, in fact, the mileage on the clock read 14,993 when I
collected the car.
Under the Sale of Goods Act 1979 goods you supply must match their description. As
the goods don't match how you described them, I am asking you to compensate me for
the difference in value between what I paid and what the goods were worth. I am
requesting �1,000.
I have enclosed a copy of the original advert for the item and a photo of the
dashboard on the day I collected the car in support of my claim.
Please respond within 14 days of receiving this letter.
Yours faithfully

NASH:

11 July 2019
Dear Sir or Madam,

Account No: 12345678

Consumer Credit Act 1974 (as amended)

On 1/1/2016, I entered into a finance agreement with you for the following: A
counter-top dishwasher.

I contacted you by phone on 2/1/2016 to confirm that, as the agreement has not yet
been executed, I wish to withdraw from the agreement. This was confirmed by a
representative of your company.

Please accept this letter as confirmation of my withdrawal.

Please confirm within 14 days that the above agreement has been terminated, and
that any monies paid will be refunded in full.

Yours faithfully

Jade Caine

NARCA:

11 July 2019
British Power
Customer Care
High Street
London
PC2 1MA

Type of supply: Dual fuel

Account number: A632145/2012
Reference number: JH556612

Dear Sir/Madam,

Re: Complaint about erroneous transfer

I am writing to you as my energy supply has been transferred to a new supplier

without my consent. I would like you to take back my supply and bill me as if I
never left, as provided for in the Erroneous Transfer Charter.

It may be helpful to know that my meter serial numbers are G1 A0123456 01 01 2001
and L12E01234.

The supplier who has taken over my supply is Western Energy.

Please address and respond to the points below, including any other information you
feel would be relevant to help resolve this complaint:

�Please apply to have my supply returned as an erroneous transfer

�Ensure that the account continues to be billed as if I never left
�Resolve any errors on the distributors database that could lead to this problem
reoccurring

Please reply in writing within 10 working days.

Thank you.

Yours faithfully,

Francine Kalu

MEL:

11 July 2019
Dear Peter Tash,

Re: Unsatisfactory Holiday at Hotel Balfour, Torrevieja on 12 August 2014 to 19

August 2014

Booking ref: 123456789

I have just returned from a holiday at Hotel Balfour, Torrevieja with my wife and
children, which was most disappointing.

Please find below a list of our complaints:

1) There was no shower in the hotel as specified in the brochure

2) The kitchens were closed for the whole of our stay
3) The hotel was 5 miles from the beach and not 1 mile as it said in the brochure
We contacted your representative at the resort on 14 August 2015, but they were
unable to resolve the matter and advised us to complain upon our return home.

Under The Package Travel, Package Holidays and Package Tours Regulations 1992 you
have a responsibility to provide all the elements of the package contracted for as
they were described. We are legally entitled to receive compensation from you for
loss of value, consequential losses and for the disappointment and loss of
enjoyment we suffered. As you failed to provide us with the holiday we booked we
are seeking �150 compensation from you for the problems we encountered, and for the
distress and disappointment we suffered as a result.

I have also sent a copy of this letter and enclosure to ABTA (of which I note you
are a member).

I look forward to receiving a response from you within 14 days of receipt of this
letter.

Yours sincerely

Ethan Marks