USM serves the global leading organizations in the area of

Consulting, Engineering, Information Systems, and Artificial

Intelligence .

Track record of
More than €200 2,000 + Employees Operations in 10 working with leading
Million of Group Globally countries global customers over
Revenue 20 year
Key Customers
USM Business Systems

Who We Are
What We Do

Enterprise IT and
Leverage disruptive technologies
Product Engineering Established in 1992
to solve business problems
Services Company

2000+ Employee Focussed Industries: Healthcare,

Part of € 200 M
100+ Customers Education, Retail, Hi-Tech and
USM Business
10+ Locations Networking & Telecom
Systems Group

Recognized by Analyst Community

Strategic Partnerships
Our Service Offerings
Digital Transformation Enterprise IT Services
• Customer Experience • ERP Implementation /
• Operational Efficiency Support
• Digital Platforms • Agile ADMS
• Cloud Enablement
• Infrastructure Management
• Devops
• IT Security
• IT Service Management
Product Engineering Services
• Product Development
• Product Testing
• Product Maintenance & Support
• Product Reengineering
• SaaS Enablement
• Mobility Enablement
Flexible, Adaptive and Agile Engagement Models
Skills Augmentation
• Contract Staffing, Contract
To Hire
• Address Technology and
Skills Gaps
• On demand Consulting and
Augmentation
• Core and Flexible Team
Models
Co-Sourcing
• Replicated technology
organization at customer for
enhanced collaboration,
seamless execution and
extension of the customer
project/program leadership
• Intense local disposition with
a global leverage
Managed Services
• Work packages, Custom
Application development
projects
• End-to-End Development,
testing ownership by USM
Systems
• Turnkey solutions(products)
• “Shared Pool” model to meet
resource peaks and troughs
• Work as an extended arm of
customer team
Consulting Services

IT Consulting Technology Consulting Operations Consulting

 Business, IT Strategy  Agile ADMS consulting  Agile process consulting
Consulting and  Technology &  Operations strategy &
Governance model Infrastructure Services transformation
 Enterprise IT  Mobility platform  Program & project
Information Integration & management
Management Reengineering  ITSM & global service
 Professional Services  SaaS/Cloud Enablement management
 ERP implementation,
customization, and
integration
Success Stories VMS

• Tapfin – (Qualcomm) Top 5 vendor

• Kelly OCG – (Farmers Insurance) Top 5 vendor
• Next Source – (College Board) Supplier Excellence .
• Eastridge – (Samsung Semiconductor/ R & D) Top 5 vendor
• Prounlimited – (Facebook & Juniper) Excellence in selected categories
• ZeroChaos – ( Einstein Health Care & Toyota Financial Services )
• Geo Metric Results – ( Apple ,GAP and Americold Logistics)
• Allegis – ( Ebay, PayPal)
• Field Glass – ( Fiserv, Walmart)
• C-Worker – ( Cisco )
Sample IT Expertise and Skill Sets

Project Architecture, Program/ Project Management

Application Architect Project Manager

Application - Design, Development, Maintenance Business/ Systems Analyst Program Manager

Content Management
(Web, Client Server, Mainframe) Specialist Programmer Analyst

Data Architect QA Tester

Application Testing Services (Bug Tracking/ Bug
Documentation Manager Support Analyst - Applications
Removal, QA and Change Management)
ETL Specialist Systems Administrator
BPR, ERP, SCM, CRM, Data warehousing, Knowledge/ Help Desk Analyst Systems Test Analyst
Content Management, Business Intelligence IC Production Coordinator Technical Writer

Infrastructure Engineer Test Engineer

Help Desk Support, LAN & WAN Implementation
Operations Manager Validation Analyst
Management & Support, Wireless Networks
Network Engineer Web Developer
Operations Management, Infrastructure Management
Admin-Professional Expertise
Administrative
• Administrative / Executive Assistant
• Clerk – File / Mail / Microfiche
• Data Entry Operator / Clerk Typist
• Proof Reader / Editorial
• Receptionist
Call Center/ Help Desk
• Billing Analyst
• Customer Service Representative
• Operators
• Tech Support Rep (provisioning /
repair)
Finance & Accounting
• Accountant
• Accounting Clerk
• Billing Analyst
• Budget Analyst / Specialist
• Financial Analysts
• Financial Reporting Analyst
• Professional Financial Auditor
• Professional - Underwriter
Human Resource Clinical
• Archive Specialist
• Actuarial Professional
• Area Support Officer
• Benefits Administrator / Pension Administrator
• Data Manager / Coordinator
• HR Manager / Executive
• Project Leader / Assistant
• Sourcing Specialist / Recruiter • Research Associate
Legal • Safety Officer / Assistant
• Attorney • Trial Manager / Coordinator
• Legal Secretary Regulatory
• Paralegal • Affairs Professional
Managerial & Professional • CMC Writer
• Business Analyst • Coordinator
• Compliance Manager / Quality Analyst • Document Center Associate I
• Early Regulator Assessor / Reporting
• Graphic Designer
Officer
• Manager – Procurement / Contracts, Buyer
Scientific & others
• Marketing Research Analyst
• Biostatistician
• Process Manager / Business Process Analyst
• Bench Scientist
• Project Coordinator
• Case Medical Evaluator
• Project Manager
• Lab Technician
• Statistician / Functional Analyst • Medical Writer / Editor
Skill Sets: Statistics

SLA Description Service Time

Critical Success Factors Clarified 2 Hrs.
(If required)
1st Resume Submission 6-8 Hrs.

2nd Resume Submission 12-24 Hrs.

Follow Up/Interview 24-48 Hrs.

Interview Telephone/In-Person 48-72 Hrs.

HR-Background Check 1-3 days from decision

On-Boarding 5-10 days from decision

Consulting Services Differentiators

People
• Readily available, deployable technical staff (2,000 resources spread across
10 countries)
Best-in-Class Talent Quick Turnaround time • Engineering teams with hands-on Agile experience
• 15 customer patents filed by our resources working on various projects
• 5+ years average experience, Lower Attrition, Higher Productivity
• Capability to hire, train and retain cream talent

Process
• ISO, CMMi and ITIL compliant processes
• Mature HR, Hiring/On-boarding processes
• Seasoned, Skilled recruiters competent in head hunting & sourcing through
strategic networking, apart from Jobs portals
• Quick turnaround time in backfilling and Reduced lead time in onboarding
resources

Technology and Industry Experience

Dedicated Resources Improve Efficiency, Innovation
& Reduce Costs
• 20+ years of Technology and Domain expertise
• Traditional Technology CoEs - Microsoft, JAVA and Opensource
• Digital CoEs – Cloud, Big Data, Mobility, UX and IoT
• Enterprise Solutions - SAP, Oracle and Microsoft Dynamics
• Niche CoEs - SDN & NFV, Agile and Embedded
Metrics We Measure

Response
Service Ratio
Delivery
Shortlist
Service Ratio
Compliance

Interview
Ratio Service
Compliance

Contractor
Performance

False Start
Ratio
Assignment Hit
Completion Ratio
Delivery Mechanism

Finds resumes and submits to the

Account Manager
Recruiting
Collects data and Team
reports the metrics

Talent
Acquisition

Account
Manager Single point of Contact
Requirements for the VMS
originate here

VMS
Recruiting Process

Conduct background
Acknowledge, Check W2 information
checks (drug tests where
understand and clarify and other employability
needed) for selected
requirements criteria
candidates.

Source resumes from Upload profile on the

Greet candidates on
Intellective database, VMS/submit to HR or
start date with a quick
job boards, social hiring managers and co-
start welcome kit
networking , etc ordinate interviews

Match technical skills, Conduct regular

experience and Shortlist candidates evaluations and follow-
responsibility up about performance

Check professional
Meet or call candidates
references on LinkedIn
to discuss position,
as well as by calling
confirm availability and
managers in previous
evaluate fit
projects
Job Diva – Our Internal Database
Skill Sets: SLA & STATISTICS

Metrics IT/ Engineering

Number of Active Customers 30+

Number of Billable Resources 1500

Resource Pipeline 125000

Average Time to Fill 9 Days

Average Time to Submit 1.2 Days

Interview to Resume Ratio 1 to 5.2

Offer to Interview Ratio 1 to 3.75

Placement to Offer Ratio 1 to 1.13

Why USM Business Systems ?

• Global Reach, Local Talent – Ability to support globally through different engagement
models
• Agile, Flexible and Nimble – Ability to act faster, change course quickly if required
• Committed to build long term relationships – Many of our customer relationships are
more than 8-10 years old
• Bring the best of the both world – Product Engineering & IT services. USM is working
with leading enterprise and product companies across the world
• Domain Knowledge – Strong Internet industry domain & functional knowledge
International onsite sourcing capabilities

• USA • Finland
• Poland • UK
• Romania • Italy
• Canada • Netherlands
• Mexico
• Norway
• China
• Austria
• Japan
• Russia
• India
• Sweden
• Israel
• Belgium
• Switzerland
• Germany • Spain
Our Technologies
Our Clientele

many more…
Contact Us

USA Texas
Head Office 6351 Preston Road
14175 Sully Field Circle Suite 350, Frisco, TX- 75034
Suite 400 , Chantilly, VA 20151. Phone : +1 703-263-0855
Phone: +1 703-263-0855
Fax : +1 703-263-2113

INDIA Bangalore
Hyderabad #26(6/A) , 23rd Main
State of Art Offshore Center Road Marenhalli,
JPNAGAR, Bengaluru-
8-2-293/82/A/270E
560078, Karnataka, India
Road Number 10 ,Jubilee Hills
Hyderabad - 500034, Telangana, India

RAVIKIRANM@USMSYSTEMS.COM | WWW.USMSYSTEMS.COM