Exercise:

1. You are the marketing manager with Pragyan Industries Ltd, a manufacturer of cola bottles.

You were to ship an order to PepsiCo on 12-2-2012 but due to some problems with the production
line, the dispatch has been delayed by 4 days. Write a mail to you counterpart at PepsiCo apologising
for the delay, mentioning that you will be giving a discount of 1% on the contract price of this
consignment. Also, reassure the customer that the product will reach his warehouse at Plot no. 112,
Kota, Rajasthan by 16-2-2012 latest by 6 pm. The receiver of this mail is Rajesh Chaddha, general
Manager, Purchase, Pepsico). The address of their PepsiCo office is PepsiCo India Limited, M-82,
Industrial Estate, Sector 41, Noida.

2. You are the HR Executive at a Manufacturing Plant. Recently Dhanram, a workman, met with an
accident on the shop floor and lost the fingers of his left hand. Write a mail to his wife expressing
solidarity with the family in their moment of distress.

Also, inform the wife that apart from the compensation due to Dhanram, a vehicle will be provided
to Dhanram from now onwards, (as he used to ride a bike to work).

Also, Dhanram’s son is 17 years old. Your company will try to offer a suitable employment to him
once he turns 18.

3. You are the Administration Head for Infoworld, an IT company based in Bombay. There are 1600
employees in your office building and out of these 700 take food in the company cafeteria. Write a
mail to all your team members asking them to monitor the quality of food in the cafeteria (in light of
some complaints over the last 2 months), take feedback from customers and according take a
decision on whether to change the contractor or not. The current contractor’s term expires on 21 st
May 2012.

Also, with a view to improve services, management has taken a decision to automate the application
of leave on Mantle, the internal website of Infoworld. Ask the team to hold a meeting with the IT
team to understand the scope of the project, the duration and the cost involved. (The MD has asked
you to prepare and submit a status report on the project feasibility within 10 days, and its 15-April
2012 today)
4. You are the Chief Scientist in the technology lab of Zinex, a pharmaceutical company based in
Dubai. Write a mail to the Dev Baul, the Technology Director of Zinnov Consulting, Gurgaon, seeking
a meeting with him to present a new pharma-product that your company has developed. The
product, which is a water soluble plastic bag, has the potential to revolutionize the fertilizer industry.
Due to constraints of confidentiality, you cannot present all the technical specifications of the
product over mail and need to meet Dev in person in order to seek a collaboration in the form of a
Joint venture in using Zinnov’s expertise in Marketing and Distribution to market your product in
India. This is the first time you are getting in touch with Dev Baul.

5. Yesterday, it was brought to your notice by G. Sarnath and Ravi. R (both workmen) that
Krishnashekhar, the shift supervisor and Jivan Ram have been marking their attendance in the
attendance register kept at the security gate but have been absent from work for the last one week.
Since they have been coming in the night shift, there are fewer officers to check their misconduct.

Also, there have been other complaints against Jivan Ram. On a number of occasions, he has been
found to be accessing entertainment websites during work hours.

Communicate to them that they will have to present themselves in front of the plant disciplinary
committee on 12th April 2012 for a preliminary hearing, where they’ll have to defend their case. You
are Ashok Raman, the personnel manager at the plant.