Warranty Glossary

TERM DEFINITION
A code that identifies what Cummins program a claim is being
Account Code
filed against.
Account Team A Cummins field action that applies to particular Customers and
Coverages engines and is funded by Marketing.
Actual Customer
Actual amount paid by a customer.
Cost
Actual Dealer Cost Actual amount paid by a Dealer.
Administrative Processes common to filing claims under all Cummins
Procedures programs.
A document designed to communicate changes in warranty
Alert coverage, practices and procedures. Alerts directly impacts the
guidelines in the Warranty Administration Manual.
An automotive application that is generally municipally owned
and operated by hospitals or other organizations. (Non-fire
Ambulance
department operated equipment). Coverage determined by
marketing configuration code.
Type of usage for in-service Cummins products i.e. agriculture,
Application mining, on-highway, bus, marine, rail, prime, power, standby,
etc.
Assembly A fitting together of parts used to make a whole.
Applies to engines marketed by Cummins as automotive models
which provide main propulsion for vehicles licensed for on-
Automotive
highway use. Also includes all single and dual engine
Application
applications in cranes, excavators and drills used for on-highway
propulsion.
Operation of a product without protection(s) enabled regardless
of eventual or immediate consequences to the product.
Battle Short Mode
Cummins is not responsible for damage to the product caused
by operating it in this state.
Cummins program to reimburse selected International repair
Beyond-Factory locations for costs associated with making Cummins parts
Charges available for Warranty repairs in their region. BFC is paid as a
percentage of Cummins DN parts cost.
Posted daytime in-shop hourly labor rate applicable to engine
Billable Rate
repairs.
BIS (Before In The period of time before the Cummins engine warranty start
Service) date.
Designed to locate a specific group of engines or service parts
after they have been sold by Cummins. Once located,
Campaign
prescribed repairs or modifications are performed during a
specified period of time or specified amount of operation.

Page 1 of 8
 Warranty Glossary

TERM DEFINITION
Campaigns are proactive repairs.
Haiti, Dominican Republic, Jamaica, Trinidad & Tobago,
Guadeloupe, Martinique, Bahamas, Barbados, Saint Lucia,
Curacao, Aruba, Saint Vincent & Grenadines, Grenada, Antigua
Caribbean & Barbuda, Dominica, Cayman Islands, Saint Kitts & Nevis,
Saint Maarten, Turks & Caicos, Saint Martin, British Virgin
Islands, Caribbean Netherlands, Anguilla, Saint Barthelemy,
Montserrat.
Engine failures that require the replacement of the crankshaft or
Catastrophic Engine
engine block. This term may be shortened to “Catastrophic” or
Failure
“Cata.”
Azerbaijan, Armenia, Belarus, Kazakhstan, Kyrgyzstan,
CIS Moldova, Russia, Tajikistan, Turkmenistan, Uzbekistan, and
Ukraine.
A request for payment or credit for services rendered to the
Claim
customer on behalf of Cummins Inc.
Claim
A recognition by Cummins upon receiving a claim.
Acknowledgment
Claims Settlement Defining payment responsibility of a claim.
A mode of transport that is not owned or leased by the service
Commercial Travel provider or operated by a repair location employee (i.e. plane,
train, ferry)
Component A part of an engine or parts of a Cummins assembly.
The process of assuring that all systems and components of a
Commissioning Cummins equipment installation are designed, installed and
tested to meet the Customer's operational requirements.
Material used with a Cummins engine to maintain proper
Consumables lubrication, air or cooling. Includes lubricating oil, antifreeze and
filter elements.
The extent to which a warranty or other program will pay for
Coverage
failures and repairs.
Any failure for which Cummins has some payment responsibility
Covered Failure
on an engine repair program.
Please see definition quoted under Fire Apparatus Truck and
Crash Truck
Crash Truck.
The acknowledgment of payment on a debt by entry of the
Credit
amount in an account.
Cummins Care exists to make the lives of our Customers easier
by providing a seamless support experience. Cummins Care
Cummins Care
offers Customers assistance at 1-800-Cummins and claim
processing services for Cummins Service Providers.

Page 2 of 8
 Warranty Glossary

TERM DEFINITION
Cummins Care Support request similar to a Technical Support
Cummins Care
Request (TSR) which can be filed in the CARE/TSR Production
Request (CCR)
system.
Customer End-user of Cummins products.
Customer Inventory Engines purchased by the customer and stored for later
Stock Engines installation as needed.
Dealer A repair center under contract to a Cummins Distributor.
Suggested invoice price to Dealer without adding taxes, freight,
Dealer Net Price
duty, core charges and other added costs.
The delaying of a ship, freight car, etc., because of the
Demurrage freighter's failure to load, unload or sail within the time allowed
and compensation paid for this.
A careful examination and analysis of the facts in an attempt to
Diagnostic
understand or explain something.
A wholly owned division of Cummins Inc. that remanufactures
Diesel ReCon® Cummins engines and components, for sale in the United States
and Canada.
An engine sales and service location wholly owned or under
Distributor
contract to Cummins Inc.
Distributor
Parts or components rebuilt and sold by Cummins Distributors.
Exchange
Distributor Fleet Suggested resale price set by Cummins normally charged by
Price Cummins Distributors to fleet customers.
Actual invoice price to Distributor without adding taxes, freight,
Distributor Net Price
duty core charges and other added costs.
Anything written upon, typed, or saved electronically that is
Documents traceable to repairing Technician to provide proof of repair or
replacement.
Distributor Original Equipment Manufacturer. Direct customers of
DOEM
Cummins Distributors.
Domicile A permanent and principal home for legal purposes.
Fire pump, emergency standby pump or emergency standby
Emergency Standby
generator set which supply power only when an electric or water
Applications
utility fails to provide normal supply.
An Engine, for the purpose of warranty, consists of all parts
Engine options and up fit options listed on QSOL for a particular engine
serial number.
An 11-digit code which denotes an engine's series, aspiration
Engine
and application. The Marketing Configuration, if available is used
Configuration
to determine what coverage applies.

Page 3 of 8
 Warranty Glossary

TERM DEFINITION
Any change to an engine which results in a different fuel pump
code, horsepower rating, or an exchange of the crankshaft, air
Engine Modification
compressor, turbocharger, fuel pump, or main generator (on
generator sets only).
Includes parts normally shipped as part of the engine by
Engine Parts
Cummins or ReCon®.
The exchange of a complete engine for another engine that is
Engine Trade out
covered in total by Cummins Warranty/Policy.
Austria, Belgium, Denmark, Finland, France, Germany, Greece,
Ireland, Israel, Italy, Luxembourg, The Netherlands, Norway,
Europe Portugal, Spain, Sweden, Switzerland, the United Kingdom,
Romania, Serbia, Slovenia, Croatia, Hungary, Poland, Slovakia,
Bulgaria, Turkey, and the Czech Republic.
Cummins published rates used to convert to and from one
Exchange Rates
country's currency to USD.
A Cummins engine repair program which covers specific failures
after the expiration of base warranty. Coverage begins at the
Extended Coverage
base warranty start date and expires at the term selected by the
customer and agreed to by Cummins.
Extended Major Cummins Inc. warranty which provides additional coverage
Components beyond the base engine warranty for specific parts and time
Warranty period.
A six-character code which identifies a component that has
Failure Code
failed and the nature of the failure.
The failure date is the date the customer makes the unit
Failure Date
available for repair.
Fire Apparatus Airport operated crash trucks and fire department operated
Truck and Crash trucks employed to respond to fires, hazardous material
Truck releases, rescue and other emergency-type situations.
First User The first person to use the engine for the purpose of intent.
A term associated with a repair to an engine or part only when
Fix-as-Fail
the engine or part has failed.
Actual invoice price to a fleet without adding taxes, freight, duty,
Fleet Net Price
core charges and other added costs.
A program of Cummins Inc. which provides warranty
Government
reimbursement on sales of engines and parts to the United
Contract Sales
States military.
Heavy Duty
10 – 18L Cummins Engines.
Engines
High Horsepower
19 L and above Cummins engines.
Engines

Page 4 of 8
 Warranty Glossary

TERM DEFINITION
For purposes of Cummins Warranty coverages hoses are
Hoses
defined as flexible, rubber, coolant tubes supplied by Cummins.
Information
A software tool of Cummins designed to store and communicate
Management
information vital to the operation of Cummins.
System (IMS)
Not in the following regions/countries: United States, Canada,
International Europe, South Africa, Australia, New Zealand, Latin America,
CIS, or the Caribbean.
The issuing of a demand for payment because no credit or less
Invoicing
credit should have been made.
KM Kilometers.
Amount charged per hour for work performed by a Cummins
Labor Rate
Service Provider.
Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican
Republic (Santo Domingo Only), Ecuador, El Salvador,
Latin America Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay,
Peru, Uruguay, and Venezuela Note: Latin America does not
include Brazil.
Lease or Rentals Products contracted for use by individuals other than owner.
A term used to describe the boundary beyond which the
Limitations
Cummins program or warranty does not apply.
Items that may need cleaned, calibrated, inspected, adjusted or
Maintenance Items
replaced at a predefined service interval.
Applies to Cummins engines which provides propulsion to
Marine Application
pleasure boats or commercial boats.
Designed for communicating information related to Cummins
Memo that does not directly impact the Warranty Administration
Manual.
Afghanistan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman,
Middle East
Pakistan, Qatar, Saudi Arabia, UAE, and Yemen.
Midrange Engines Less than 10L Cummins Engines.
Mission disabling is defined by meeting at least one of the
criteria below:

• Red "stop" engine light

• Yellow engine light with active derate
Mission Disabling
• Excessive Engine Noise
• Cummins Brake related issues
• Engine will not start
• Engine Shuts Down
• Compressed air system failure resulting in brake

Page 5 of 8
 Warranty Glossary

TERM DEFINITION
performance issues
• Coolant or Oil Contamination
• Fuel Leak
• Coolant or Oil leakage class 5 “measurable stream" Refer
to Procedure 517-026.

National Overhaul A Cummins Extended Coverage that provides warranty on

Warranty (NOW) materials and workmanship provided during engine overhaul.
New Defective New or Recon® Parts found to be defective due to material or
Parts factory workmanship prior to or during engine installation.
United States (includes American Samoa, the Commonwealth of
North America Northern Mariana Islands, Guam, Puerto Rico and the U.S.
Virgin Islands) and Canada.
Original Equipment Manufacturer - Cummins direct customer.
OEM
Supplies chassis for a Cummins engine.
Cummins engine products designated as CP, PX, FX, CF, ME,
MX, MM, or MS in the Marketing or Technical configuration
Package Units code. All components that are purchased from Cummins and
included with the package are covered by Cummins base engine
warranty.
Parts Warranty Cummins Engine warranty on new replacement parts.
A marine application vessel which is never used for commercial,
Pleasure Boat
municipal or government purposes.
P/N Used to abbreviate the words part number.
Discretionary financial assistance Cummins chooses to provide
Policy
to its customers.
The Cummins branded and sold products (including but not
Product limited to engines or power generation products) listed in the
Cummins QuickServe® Online parts list.
Product Warranty/Policy/Field Acton repair history maintained by
Product History File
Customer Care Claims Management.
The identification number on the product dataplate that validates
Product Serial
that the engine was manufactured by Cummins or one of its
Number
subsidiaries.
Identifies specific engines, generator sets, or service parts after
Product Support they have been sold by Cummins and describes repairs to be
Bulletin (PSB) performed to them during a specified period of time or a
specified amount of operation. PSBs are fix as fail.
Progressive
Damage caused to a part by the failure of another part.
Damage
Purchased Paid for in part or whole by the customer.

Page 6 of 8
 Warranty Glossary

TERM DEFINITION
The central or main part of an assembly that must be returned
ReCon® Cores
for Diesel ReCon® core credit.
Reimbursements Payment for performing repairs.
A New or ReCon® engine installed in part or whole at the
Customer’s expense to replace the engine currently
Replacement
installed. Note: The Customer receives applicable new or
Engine
ReCon® warranty coverage if the Customer participates in the
purchase of the engine.
RID Identification number for cores to be returned to Cummins.
Can be repaired and re-used according to Cummins service
Salvageable
publications.
Applies to an engine which powers a bus that has warning lights
and the word "SCHOOL BUS" written on the front and rear roof
School Bus caps The requirements pertaining to paint color, warning lights
Application and 'SCHOOL BUS' inscription would not apply if the vehicle is
exclusively used to transport students for school related
activities and it is owned by a school district..
Locations authorized by Cummins to perform repairs on
Service Providers
Cummins engines or parts.
Service Provider Code numbers assigned by Cummins to identify companies
Code interacting with the Cummins factory.
Equipment approved to make repairs on Cummins engines.
Service Tools Cummins service tools are sold by Service Products
Corporation.
Botswana, Kenya, Namibia, Malawi, Mozambique, Zimbabwe,
South Africa
Tanzania, and the Republic of South Africa (RSA).
The established measurement of time allowed to perform repairs
Standard Repair
on Cummins engines and components. SRTs must be used
Times (SRT)
under warranty where available.
A diesel engine used in an application where it is permanently
Stationary Diesel installed and not equipped with wheels or skids used to transport
the equipment.
Subcontracted Portions of repairs sublet by Cummins authorized Service
Repairs Providers.
Supporting Document submitted with a Cummins claim to substantiate the
Documentation claim.
Technician Rate An hourly labor rate paid to the technician.
A repair performed to allow limited operation of the engine or
equipment until a permanent, complete repair is performed.
Temporary Repairs
Temporary repairs are not covered under Cummins warranty
programs unless directed by Cummins Care and documented in

Page 7 of 8
 Warranty Glossary

TERM DEFINITION
a Cummins Care Request (CCR).
Identifies specific engines or service parts after they have been
Temporary Repair sold by Cummins and describes repairs to be performed to them
Practice (TRP) during a specified period of time or a specified amount of
operation. TRPs are fix as fail.
A Cummins program that authorizes a cash settlement toward
Unrepaired Engines the purchase of a New or ReCon® engine to the customer
instead of an engine repair where a trade out would not apply.
A warrantable failure has occurred when troubleshooting of a
Customer complaint leads to the identification of a covered
Warrantable Failure component or assembly which is not performing to its design
specifications whose repair or replacement results in the
Customer complaint being resolved.
A formal, periodic examination and checking of repair
Warranty
documentation, related accounting records and/or failure
Compliance Review
analysis technique.
The date on which record of hours, kilometers, mileage or time
Warranty Start Date
limits for product warranty begins.
Warranty Term Product warranty expiration date, miles, kilometers, Megawatt
Limits hours, or operating hours (whichever first occurs).
Applies to an engine that is installed in a commuter bus, city bus,
town bus, stage bus, public bus or simply bus which is used on
Worldwide Bus
shorter-distance public transport bus services which include low-
Application
floor buses, double-decker buses, articulated buses and midi-
buses (Excludes U.S. & Canada School Bus).
Applies to any engine marketed by Cummins for Worldwide Off-
Worldwide Off- Highway usage, except for Engines used in marine, generator
Highway Application drive, QSK95 T4 locomotive and certain defense applications,
for which different Warranty Coverage is provided.

Page 8 of 8