CYPRESS SEMICONDUCTOR CORPORATION

Internal Correspondence

Date: 6/22/2011 WW: 1125

To: Madhu Joseph (UMJ)
Author: Aniruddh Nautiyal (TIYA)
Author File#: TIYA#001
Subject: General training courses completed
Category: Training
Distribution: BMJ, UMJ

Purpose: To document the online trainings attended for the WW23.

Summary: Following table summarizes the trainings attended:

Sl.
Course Title Date Mode
No.

1. Hazard Communication – General Safety 6/09/11 Online

2. Workplace Harassment for Individual Contributors II 6/09/11 Online

3. A170: Qualification Test Plan (QTP) Online Course 6/09/11 Online

4. IT Security Awareness Training 6/09/11 Online

5. Introduction to IT Training 6/09/11 Online

6. Net Promoter Score Online Training 6/09/11 Online

7. Code of Business Conduct and Ethics 6/10/11 Online

8. 8D Online Training 6/10/11 Online

9. New Hire Orientation 6/07/11 Instructed (SUMS)

Details:

Page 1 of 7
1. Hazard Communication – General Safety

This course reviews general safety requirements, emergency procedures,

expectations from employees, safety Ergonomics and Environment, Health and
safety resources. It also briefs Cypress’ safety policy and Environmental goals.

2. Workplace Harassment for Individual Contributors II

This course highlights the various possible harassment ways and focuses on the
fundamentals of prevention of workplace harassment. Expected standards of
conduct from employees and reporting procedures and obligations are emphasized.

3. A170: Qualification Test Plan (QTP)

This course outlines the basic qualification flow and procedures at Cypress. It
discusses reliability testing, thermal management and QTP best practices.
A QTP is a signed document between the Reliability group and the Product Line
that governs successful completion of qualification (also called Qual). Qualification is
required to validate Cypress’ expectation of field performance as well set to set
minimum standards for the same.
Some of the important points covered are followed next:

Burn-In: It is the elevated voltage/temperature product operation to remove

defective parts. The purpose is to improve outgoing quality and lower failure rate.

Reliability Stress: It’s a method of accelerating the ‘use life’ conditions to predict
how the product will perform in its life. These tests are highly accelerated tests.
Various reliability stress tests are:

EFR (Early Failure Rate): This corresponds to the failure rate during the first year
of the product. Attempts to determine what types of functional and parametric
failures will occur during the lifetime of a product.
Dynamic Burn In at 115% of
 nominal or 105% of datasheet maximum
whichever is higher. This is usually done at 150 (for 48hrs) or 125 (for 96hrs).

LFR (Long term Failure Rate)/HTOL (High Temperature Operating Life): This
corresponds to the failure during the life of the product (10 years). It uses only
thermal acceleration to calculate the product life. The failure rate is given in FIT.

Page 2 of 7
 Dynamic Burn In at 115% of
 nominal or 105% of datasheet maximum,
whichever is higher. This is usually done at 150 (for 500hrs) or 125 (for
1000hrs).

Note:
• 1 FIT = 1 failure in  device hours.
• 1 PPM = 1 failure in  units.
• Cypress spec is LFR = 31FIT for all products.

TC (Temperature Cycle): This test attempts to find any package related failures
that may occur during the normal use of product e.g. lifted ball bonds, bond wire
break, package cracks etc.
This is generally done from -65 to 150 for 500 cycles.

HAST (Highly Accelerated Stress Test): This is a highly accelerated test with the
Acceleration Factor (AF) of about 6364.

PCT (Pressure Cooker Test): It’s a highly accelerated packaging stress test to
ensure environmental durability of epoxy packaged parts.
Acceleration Factor is of the order of 10,000. Conditions - 121 , 15 PSIA, No
bias, 168 hours.

HTS (High Temperature Storage)/DRET (Data Retention): This test picks up poor
bonding problems similar to EFR/LFR.
This is generally done at 150 for 1000 hrs.

HTSSL (High Temperature Steady State Life): This test is primarily used to
accelerate ionic concentration problems. A constant bias is used as a constant
voltage gradient accelerates diffusion of ionic species.
Conditions -
 
 at 150 for 168 hrs.
or
 
 at 125 for 336 hrs.

Thermal Management: It’s the management and understanding of all

component thermal characteristics used in the manufacturing of packaged IC under
all environmental operating conditions.

 : Device junction temperature/Die temperature

 : Ambient temperature
 : Device power dissipation
  : Junction to ambient resistance (/Watt)

Page 3 of 7
     ∆
∆         !"  #$

Air flow rate: At 200 LFM (calm air): 0.77

At 500 LFM (forced air): 0.66

 
  %

Note:
• Maximum &'  ( in any reliability stress or Production Burn-In
condition.

Where,
 is the maximum supply current and % is the worst case active device
current.

4. IT Security Awareness Training

This course briefs the Cypress Security Awareness program. It outlines

measures to be taken for the data security and safety while one is in remote or local
internet access.

5. Introduction to IT Training

This provides an overview of the corporate IT tools available to the employees,

and also discusses the methods and policies for working at Cypress.

6. Net Promoter Score (NPS)

This course gives the introduction to NPS and how it can be used to improve the
level of customer service at Cypress.
Net Promoter Score is a loyalty metric and a discipline for using customer
feedback to fuel profitable growth in Cypress’ business. At Cypress, NPS is a direct
measure of customer quality.

Customers are classified based on a rating on a scale of 0-10 as follows:

• 9/10 – Promoters (Extremely Likely to recommend Cypress to others).
• 7/8 – Passives (Neutral)
• 0-6 – Detractors (Not likely at all in recommending Cypress)

Page 4 of 7
 Based on the previous division, from about 500 surveys, NPS metric is easily
calculated as:

)*  % ! !!#$, - % ! .$# /#!,

40 or above is considered a good NPS.

7. Code of Business Conduct and Ethics

This describes general standards of conduct, policies, processes and procedures

at Cypress. It also briefs several corrupt practices which employees must abstain
from.

8. 8D Online Training

8D (8-Disciplines) is a corrective action process, which essentially is a structured

problem solving methodology. This course describes in detail the various steps of
the 8D process.
The 8 steps labeled as D0 – D7 are explained below:

D0:
This step is concerned with the initial awareness of the issue or accident (start of
initial data gathering). Following information is collected in this step:
• Background information.
• What was done?
• What was learnt?
D1:
Here aim is to use team approach to identify a cross functional team, sponsor,
facilitator, subject matter experts ad consultants based upon following
responsibilities:
• Leader: Leads the whole team, has project management skills.
• Team members: Are subject matter experts (SME) and/or consultants.
• Team scribe: Keeps track of assignments and minutes for various
activities.
• Sponsor: Guides and drives the team to completion.
• Facilitator: Knows the 8D process, quality, team tools and guides the
team on the process.

D2:
In this step, the problem is defined quantifiable terms to facilitate later analysis.

Page 5 of 7
 It consists of:
• Is/Is not analysis: consists of 4 categories: What, when, where and How
big.
• Sources of Problem indicators: Charts, flowcharts, FMEA, timeline etc.
Pareto analysis: It’s a tool used to prioritize the tasks when there are
several tasks to be done.
• Problem definition: Provides operational definition of the problem. It
consists of the ‘object’ and the ‘defect'.
• Initial cause(s) and effect(s) (of problem) diagram.

D3:
An Interim Containment Action (ICA), is chosen, implemented and verified in this
step. It’s a temporary solution that may be costly to implement.
This step is carried in the following steps (documented in the D3 worksheet):
• Scope and exposure: Risk and exposure levels at various stages of
affected/suspected products, need for customer involvement are
considered.
• Screening method: Criteria, risks and consequences involved with the
actions taken and the validity of the current screens implemented is
considered.
• Implementing containment actions
• Verifying effectiveness and checking other problems created.
• Validating actions over time by using same indicators that showed initial
problem.

D4:
This is concerned with defining and verifying the root causes of the problem
(performing Root Cause Analysis (RCA)):
• Analyzing and completing differences and changes based on the Is/Is not
data.
• Listing down possible causes based on the differences and changes
identified.
• Verification of most probable root causes.
• Why-why (5 times) analysis with the last ‘why’ as the probable root cause.

D5:
PCA (Permanent Corrective Action) is chosen and verified as follows:
• Identifying best corrective actions.

Page 6 of 7
 • Verification of the corrective action is done and the results are
documented. Also the effectiveness of the action should be established.

D5 has a worksheet similar to D3.

D6:
Implementation of PCA is done in this step as follows:
• Defining implementation plan and monitoring method:
o 3W (what/when/who) Gantt chart constructed.
o FMEA (Failure Modes and Effects Analysis) is revised and
reviewed as required.
o Checked whether control plans include reaction plans.
o Checked if all parties involved are agreeing to implementation plan.
• Removing Containment action (the following must be checked):
o Are any risks involved in removing the containment actions
considered?
o Who all need to agree in removing the containment action?

D7:
The purpose of this step is the modification of necessary systems, processes etc.
(globalization) to prevent reoccurrence of all similar issues in future.

9. New Hire Orientation

Besides giving an overview of Cypress’ history and evolution, this orientation

emphasized the core values at Cypress. It also briefed about the Cypress’
businesses, organizational structure, stock options and career paths.

Conclusion:
The online courses helped to give a better understanding of the policies,
procedure, norms and responsibilities at Cypress besides giving valuable technical
background.

Page 7 of 7