Republic of the Philippines

EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF

SCIENCE AND TECHNOLOGY
Nagtahan, Sampaloc, Manila

COLLEGE OF HOSPITALITY MANAGEMENT

A CASE STUDY ON WHAT DO WE GAIN FROM THE PRICE OF NON-

CONFORMANCE

A
Topic Paper
Presented to the Faculty of the Subject
QUALITY SERVICE MANAGEMENT IN TOURISM AND HOSPITALITY
And to
Dr. JACEL D. MABANSAG
Subject Teacher
In Partial Fulfilment
of the Requirements for the degree
Bachelor of Science in Tourism Management
By

Ms. Ronalyn E. Gabriel

BSTM 1-1
2018-2019
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INTRODUCTION

According to iSixSigma, the element of the cost of quality representing the total cost to

the organization of failure to achieve a good Quality product.

CONC includes both in-process costs generated by quality failures, particularly the cost

of rework, and post-delivery costs including further rework, re-performance of lost work

(for products used internally), possible loss of business, possible legal redress and other

potential costs.

Also according to Gagen MacDonald, management is always interested in these three

things: (1) money, (2) making money, and (3) not losing money. So when talking to

management about Quality, it helps to express the issue in monetary terms.

Most organizations report on Quality in terms of an index, or a ratio or trend chart. Those

things are helpful, but only when money enters the discussion will you really get

management’s attention, have a means to prioritize corrective action and see how we

have impacted the entire organization’s performance.

ANALYSIS OF CASE

According to the writer, it is a failure to achieve good quality service. You did not meet

the expectations of your client/s. This can cause you so much problem on how you can

improve it or you will just reject it too.

KEY ISSUES/GOALS

 It is time consuming.

RECOMMENDATIONS

 You should always test it before you apply it in reality. For example, if you buy new

phone or things you always put it on a test like watching some reviews on the

internet or before you avail it you check it if it is really working.

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DECISION CRITERIA

ASSUMPTION

He/she believes that it will be possible because investing time for testing gives you

assurance that somethings or some plans will work as you please or think..

DATA ANALYSIS

CONCLUSION

Therefore, she conclude that it will be effective because testing before implementing is a

good idea to assure you that you can satisfy the wants of a client/s.

EXECUTIVE SUMMARY

This case study discuss about what is the cost of non-conformance in a business. Also

discuss about what can be the issue that you may encounter and what can you do about

it.

REFERENCES

 https://dmaps.setda.org/

 https://www.teachthought.com/technology/5-problems-with-technology-in-

classrooms/
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