Infrastructure Service Quality Report

Produced by: Walter Verhoeven - CASS Infrastructure Service Reporting Project

Executed on: 01-Sep-2014 11:36:41

Evaluation Period
The following period is covered in this report: Last week (Mon Aug 25 00:00:00 CEST 2014 --> Sun Aug 31 23:59:59 CEST 2014)
This represents a 24h 7 days by 7 period. No time shifts nor scheduled downtimes have been applied.

Introduction
This report gives an overview of the Infrastructure service delivered for the NMIV (Network Movement Integrated View)
environment. The current measurement scope is the following (indicated as "Measured"):

Two Linux HTTP Apache servers.

Four Linux Weblogic servers.
Linux Metro Cluster which consists of two nodes hosting the NMIV Oracle Database.
Internal LAN.
NMIV Application port.

We measure the following elements related to the current scope:

Uptime, taking into account the "clustering" of the servers.
Internal LAN reachability of the servers/cluster & database clustered package.
Database connection and the ability to execute a transaction.
Application port, URL NMIV (http://www.creative-associates.be), response (fail/ok).
Infrastructure Service Availability
All service related figures are calculated on 1 minute data granularity. We divide the servers in three groups being "HTTP",
"WEBLOGIC" & "DATABASE". For each of these groups we calculate the uptime & reachability by internal LAN. For the NMIV
database we also test if a connection can be made and a transaction executed. The most important check is the NMIV URL
(http://www.creative-associates.be), here we test if we get a successful reply.

The "data quality" indicators reveal how many percent of the actual required data points have been collected & used in the calculations.
A data quality of 100% means that we have all data points for the actual reporting period. As such it is possible to have a 100% URL
availability, LanPing, Oracle Connection and Transaction with a data quality of les than 100% since we calculate by using the available
data points. Remark that this "data quality" indication is not available for the UPTIME metric as no data received means a server that
was down.

Percentages Overview
The availability color indication is based on the SLA's as defined between the parties being: [ <=99.99% red ,>99.99%=green ]. This
means that for the requested reporting period we will check if the URL availability, LanPing, Oracle Connection, Oracle Transaction &
Uptime has been fine for the by SLA defined percentage of time.

NMIV URL Availability

This represents the availability of the NMIV URL (http://www.creative-associates.be) referred as "port" in the schema above.

Data quality: NMIV URL "port" (81.75 %)

Availability URL NMIV(%)

100.00

UPTIME

The servers involved for "HTTP" are HQ DC "http1" & http2". If one server of these two remains UP the cluster will not show any
downtime.

HTTP Cluster Uptime(%) HQ DC B3 DC

81.80 81.65 81.22

The servers involved for "WEBLOGIC" are HQ DC "webl1, webl2" & B3 DC "webl3, webl4 ". If one server of these four remains UP
the cluster will not show any downtime.

WEBLOGIC Cluster Uptime(%) Webl1 HQ DC Webl2 HQ DC Webl1 B3 DC Webl2 B3 DC

81.80 81.79 81.80 81.80 81.80

The servers involved for "ORACLE" are HQ DC "ora1" & ora2". If one server of these two remains UP the cluster will not show any
downtime.

ORACLE Cluster Uptime(%) HQ DC B3 DC

81.80 81.80 81.80
LAN REACHABILITY

Data quality: HTTP HQ DC (81.62 %) & HTTP B3 DC (81.33 %). If one server of these two is unreachable the cluster will not show
any downtime.

LanReach HTTP HQ DC(%) LanReach HTTP B3 DC(%)

99.93 99.70

Data quality: WEBLOGIC 1 & 2 HQ DC (81.62 %, 81.62 %) and WEBLOGIC 1 & 2 B3 DC (81.62 %, 81.62 %). If one server of
these four is unreachable the cluster will not show any downtime.

LanReach WEBL1 HQ LanReach WEBL2 HQ LanReach WEBL1 B3 LanReach WEBL2 B3

DC(%) DC(%) DC(%) DC(%)
99.93 99.93 99.93 99.93

Data quality: ORACLE HQ DC (81.62 %), ORACLE B3 DC (81.62 %) and ORACLE PKG (81.62 %). We do not calculate a cluster
reachability in this case as we list the test to the Oracle NMIV package which runs on one of the two servers.

LanReach ORACLE HQ DC(%) LanReach ORACLE B3 DC(%) LanReach ORACLE PKG(%)

99.93 99.93 99.93

ORACLE

Data quality: oracle connection (81.75 %), oracle transaction (81.75 %).

Oracle Connect(%) Oracle Transaction(%)

100.00 100.00

Detailed Overview
URL NMIV Status

Remark: The "red" color means that the URL (https://nmiv.dhl.com) is down, "green" we get a response and "white" a period where the
collection engine itself was out.

Uptime

Remark: The "red" color means that a server and (or) cluster is 'down'. A 'green' indication reveals that it is running fine. The cluster is
'up' when one server remains running. Here we do not have a 'white' indication since a 'data gap' represents a 'down' period.

HTTP
WEBLOGIC

ORACLE
Back To Service Availability Percentages

LAN Reachability

Remark: The "red" color means that the server and (or) cluster is unreachable by LAN. When 'green' we can reach it. The cluster is
reachable when one server replies fine. "white" indicates a period where the collection engine itself was out.

HTTP

WEBLOGIC
ORACLE - Servers

ORACLE - Package

Back To Service Availability Percentages

ORACLE Status
Remark: The "red" color means a failing ORACLE NMIV database connection and (or) transaction. When 'green' it operates normally.
Missing data is represented with a 'white' color.

Back To Service Availability Percentages

Walter Verhoeven - CASS NMIV Infrastructure Service Reporting - 29 August 2014 - Report Version 1.2 - CREATIVE Associates