TMS Strategic Plan

TMS 2013-2013 Strategic Plan – Translation of Board Goals, DIP, e-Plan, and TEAM Goals into S.M.A.R.T.
Goals
Management Oversight
Leadership (1)
Strategic Planning (2)
Customer and Student Focus (3)
Measurement, Analysis, and Knowledge Management (4)
Workforce Focus (5)
Process Management (6)
Results (7)
Technology Procurement / Inventory Management (9)

Customer Support Services (10)
Student Services (11)
Business Services (13)
Campus Technology Specialist (CTS) OnSite Support (18)
Administrative Training (19)
Technology Services
Technology Access (8)
Enterprise Operations (13)
Wiring, Peripherals, and Printers (14)
Computer Support (15)
Local Area Network Management (16)
Wide Area Network Management (17)
Phones (22)
Educational Technology
Educational Technology (20)
Library and Media Services (21)
Based on Baldrige Quality Model for Education, TASBO PEP and S.M.A.R.T School Leaders (Specific Measurable Attainable RealisticTimely)
TMS 2013-2013 Strategic Plan – Translation of Board Goals, DIP, e-Plan, and TEAM Goals into S.M.A.R.T. Goals
1 LEADERSHIP
GOAL:
Build a leadership system that focuses on personal leadership including values, student learning, performance excellence, and support to key communities.
SMART Result Indicators Measures Targets

1.1.1 Set and Communicate Organization Directions Leadership Survey Service Request Tracking System Completion and approval of goals by EOY
Scorecard Results Customer Surveys Goals maintained on website
Work Order System Employee Evaluations Monitor goals/objectives in employee
Performance Reviews objectives and performance reviews
1.1.2 Communicate and Reinforce Values Customer Surveys Reiterate organization values in Values distributed during staff meetings.
all that we do. Evaluations based on values.
Give examples in daily E-mails sent to staff.
communications.
1.1.3 Set and Communicate Performance Expectations Customer Surveys Through staff meetings and Challenge goals are set in everyday work.
Scorecard Results annual performance goals, TMS goals are monitored and achieved.
challenge staff to set stretch goals
and high expectations in
performance objectives, training
plans, and day-to-day work.
1.1.4 Demonstrate Commitment to Improvement Scorecard Results Base employee recognition Assess employee recognition awards.
system on organization values. b. TMS staff exhibits improvement.
Base decisions and intentions on
improvement initiatives.
1.2.1 Participate in Operational Performance Weekly operational review Analyze TMS service reports a. EWorkorders – Reports
meetings daily. Priority Analysis, Analyze How
Make assignments and set Employee Time Spent, Overdue Analysis.
priorities based on district needs.
Communicate status/priorities to
all assignees as appropriate.
1.2.2 Preserve Organization Climate, Safety, and Equity Health and safety incidents Maintain a safe/healthy facility a. Monitor safety/health incidents.
Low absenteeism resulting in zero incidents.
1 LEADERSHIP
GOAL:
Result Indicators Measures Targets

1.2.3 Assess Regulatory, Legal, and Ethical Requirements Grievances Abide by all regulatory, legal, and a. Monitor regulatory, legal, and ethical
Absenteeism ethical requirements resulting in incidents.
Workmen’s Comp zero violations.
1.2.4 Ascertain Risks Associated with District Technology Productivity Ensure students and staff are a. Monitor student and staff security
Operations Energy Conservation safe with district technology violations.
operations resulting in zero
security violations.
1.2.5 Estimate Potential Impacts on Society Student learning Focus on student needs and a. Measure success of students.
the result of their learning on
society as it pertains to the
district technology program.
1.2.7 Improve personal leadership effectiveness Leadership survey Further develop and improve a. Conduct leadership effectiveness
TMS leadership surveys and identify key goals.
RESPONSIBLE STAFF: (* designates Team Lead)
*Frankie Jackson, Matt Flood, Steve Koester
1 Leadership
(PEP Feedback – Opportunity for Improvement)
GOAL:
SMART Result Indicators Measures Targets

P 1.1.1 Assist in developing the overall GCCISD strategic Leadership Survey Finalized GCCISD strategic plan Coordinate with Executive Council/A-Team
plan in order to feed the PEP planning process A-Team meetings to provide input from an IT viewpoint
P 1.1.2 Implement a review of TMS department PEP A-Team meetings PEP aligns with district goals Alignment with district goals
Status meetings Formal approval of department PEP
P 1.1.3 Increase communication outside of the department Newsletters Customer Surveys Increase support of PEP process
Regular emails Ease of SLA change notifications
P 1.1.4 Ensure strategic planning occurs Department meetings Scorecard Mission, values and goals met.
Status meetings Department goals
P 1.2.1 Communicate results from S.M.A.R.T. goals to senior A-Team meetings Increased visibility of departmental growth
leadership Board meetings and success.
P 1.2.2 Provide immediate leadership with results of Leadership survey Performance reviews Increased detail in review.
leadership survey Performance reviews
Status meetings
P 1.2.3 Forecast changes in legislative funding formulas. Funding trends Ensure funding is secured if District initiatives continue uninterrupted
formulas change.
P 1.2.4 Determine disposition of out-dated/obsolete Inventory Lower overall cost of ownership Obsolete and out-dated technology is
technology to support conservation efforts. Energy Conservation by reducing amount of obsolete removed and savings is recorded.
technology.
2 STRATEGIC PLANNING
GOAL:
Manage how the organization sets strategic directions and how it develops key action plans to support the directions, how plans are deployed and performance
tracked.
2.1.1 Identify stakeholder needs and expectations Survey results a. Analyze survey results. * Survey customer needs and
Focus meeting results b. Focus meetings expectations
2.1.2 Assess staff capabilities and needs Superior employee a. Analyze employee goals and * Examine staff capabilities and
performance objectives in May 2013. needs in preparation for
performance reviews and goal
setting Feb and May 2013.
2.2.3 Formulate organization strategy and action plans Performance Excellence a. Analyze employee goals and * Integrate district, organizational,
objectives in May 2013. and employee goals and objectives
into tangible service requests.
2.2.4 Align staff resource plans and performance indicators Performance Excellence a. Analyze overdue work orders * Focus on performance indicators
and response times in weekly that track user response time
status meetings. problems and meeting scheduling
dates.
2.2.5 Track performance plans Scorecard a. Response times are met. * Provide staff-hour estimates,
b. Accurate data is collected in schedule and actual start/stop
EWorkorders. dates, actual hours, and accurate
c. Analyze how employees spend class codes on at least 95% of the
time and what type of support organization’s assigned work.
they provide. * Maintain 100% accountability for
employee accountability.
2.2.6 Compare organization's past performance, comparable Scorecard a. Attend Region IV Technology * Review comptrollers' audits of
organizations, and key benchmarks Leadership meetings and find other districts to see if there are
audits. noted items that could help us
b. TASBO MIS Classes and improve.
volunteer. * Actively participate in TASBO IT
committee.
GOAL:
tracked.
2.2.8 Work in coordination with Education Technology to E-Plan results E-Plan  Work to complete the District
complete ePlan and E-Rate Technology Infrastructure Technology Plan (ePlan)
goals.  OBJECTIVE 1.1 Improve the
wide area network router
distribution and wireless modules.
 OBJECTIVE 1.2 Increase
wireless access points and
network electronics for greater
instructional device coverage.
 OBJECTIVE 1.3 Provide
network electronics for video
conferencing to increase
educational and library
technologies.
 OBJECTIVE 1.4 Provide
network electronics for distance
learning with video and audio
capabilities to allow students to
interactively participate.
 OBJECTIVE 1.5 Consolidate
instructional servers into a
centralized location to provide
student data storage and retrieval.
 OBJECTIVE 1.6 Upgrade the
wide and local area network
internal connections as needed to
meet the instructional needs of
students and teachers.

GOAL:
tracked.
P 2.1.1 Seek external approval of e-plan and Long Rang Plan A-Team meetings District approved e-plan/Long District approval of Long Range Plan and e-
for technology Executive Council meetings Range Plan plan
P 2.1.2 Implement a review of TMS department PEP A-Team meetings PEP aligns with district goals Alignment with district goals
Status meetings Formal approval of department PEP
P 2.1.3 Determine core competency deficiencies prior to Status meetings Analyzation of staff’s skill set A current analysis of the department’s
development of department strategic plan Performance evaluations current skill set to utilize while developing
strategic plan
P 2.1.4 Balancing long-range planning with short-term goals ? ? ?
P 2.2.1 Utilize automated service tracking system for long- Scorecard Estimated times Determine work capacity based on
term projects Status meetings Estimated completion dates estimated dates of completion
Total hours worked
P 2.2.2 Communicate changes to action plans with Scorecard Approved changes to action plans Approval obtained for changes to action
appropriate district personnel Newsletter plans as determined by impact
Status meetings
A-Team meetings
P 2.2.3 Develop an approach to address the A-Team A process to address the
assessment/management of financial risks Status meetings assessment/management of financial risks
3 CUSTOMER and STUDENT FOCUS

GOAL:
Center the management system on customers and how the organization determines requirements, expectations, satisfaction, and preferences.

3.1.1 Understand Student Needs and Expectations Student learning results. Weekly ET coordination  Work with the Educational Technology
Customer survey meetings. team members to formulate action
Performance Excellence plans for integrating technology.
 Work more proactively with the
Educational Technology Department on
software usage and needs.
3.1.2 Identify How Needs and Expectations are Scorecard results. Work order follow-ups. * Solicit input from Campus Technology
Determined, Aggregated, Analyzed, and Deployed Coordinator/Specialists and ensure that
campus needs are met.
3.2.1 Develop relationships with key stakeholders Customer survey Service Level Agreement * Based on priorities set forth by the
department, complete work order
assignments on or before the target
resolution due date.
* Strive to meet target resolution times
on assigned service requests. Follow
through on all customer commitments.
3.2.2 Manage effective stakeholder relationships Customer Survey Meeting effectiveness * Actively lead the 1) campus technology
Scorecard results Training effectiveness specialist meeting by facilitating the
meetings, preparing agendas and
minutes for all meetings, and gathering
interesting and training, topics.
3.2.3 Assess stakeholder satisfaction/dissatisfaction Customer survey. a. Analyze customer follow-up * Conduct regular customer follow-ups
results. for closed work orders.
* Try harder to develop and maintain
friendly work relationships with staff
outside of TMS.
3.2.4 Implement a plan for employee technology Training effectiveness a. Analyze customer follow-up * Implement by August 2013
competency training to improve instruction results.
3 CUSTOMER and STUDENT FOCUS

GOAL:
Center the management system on customers and how the organization determines requirements, expectations, satisfaction, and preferences.

P 3.1.1 Develop a process to determine what suggestions Student learning results. Goals Ability to effectively communicate how
from customers are addressed Customer survey Action plans suggestions are addressed
Performance Excellence
P 3.1.2 Develop alternate funding plan to sustain core A-Team meeting Sustainability of core Uninterrupted service from core
infrastructure components in lieu of a bond Status meetings infrastructure components infrastructure components
P 3.1.3 Manage and monitor relationships with parents, Customer survey Meeting effectiveness Ability to monitor and develop relationships
community members, and partners Scorecard results Training effectiveness outside of students, teachers, and
administrators
P 3.2.1 Determine a clear audience for the annual customer Customer survey Analyze customer follow-up A well-formulated survey to capture the
satisfaction survey along with effective formulation of Annual satisfaction survey results needs and wants of all of the customers that
questions Analyze annual satisfaction receive TMS services
survey results
P 3.2.2 Determine overall usage and effectiveness of Program progress reports Report cards Increase in student performance
instructional learning systems
P 3.2.3 Align feedback received with improvement and Customer survey Goals Goals aligned with feedback opportunities
identification of opportunities for innovation Scorecard results
Annual satisfaction survey
4 MEASUREMENT, ANALYSIS, and KNOWLEDGE MANAGEMENT

GOAL: Effectively select, measure and analyze information and data to support key organization processes and action plans, and the organization’s performance
management system.

4.1.1 Select and Use of Information and Data TMS Scorecard Bi-yearly TMS metrics. * Assess prior year organization metrics.
TMS Performance Select at least 3 new metrics that will
Excellence help improve organization service.
4.1.2 Relate key organization processes and action plans to TMS Scorecard Employee goals, objectives, and * Align 2013 organization metrics with
main types of information and data performance standards. TMS project and employee action plans
(service requests in EWorkorders).
4.1.3 Deploy key information and data to all users TMS Performance Bi-yearly TMS metrics. * Post department metrics and send
Excellence copies to management.
4.1.4 Define how key user requirements are met TMS Scorecard Customer follow-ups on all work * Seek input from campus representatives
completed in TMS. and implement suggestions for
improvement.
4.2.1 Seek sources of appropriate comparative information TMS Performance Visit these sites at least once. * Establish technology partnerships with
and data Excellence Brazosport ISD, Katy ISD, Clear Creek
ISD, Galena Park, and Pearland ISD.
4.2.2 Deploy comparative information to potential users and TMS Scorecard Number of grants received. * Work with grant writer to find grants
set stretch targets and stimulate innovation that will bring innovative technology
(video animation, distance education,
multimedia, web design).
4.2.3 Evaluate and improve the deployment and TMS Performance Level of service that TMS * Determine if key benchmarking
effectiveness of comparative information and data Excellence provides to GCCISD. partners are improving TMS
performance. List the outcomes as a
result of benchmarking with each
partner.
4.2.4 Integrate and analyze organization program TMS Scorecard TMS metrics. * Collect monthly organization
performance performance data on all performance
standards where applicable.
4 MEASUREMENT, ANALYSIS, and KNOWLEDGE MANAGEMENT

GOAL: Effectively select, measure and analyze information and data to support key organization processes and action plans, and the organization’s performance
management system.

P 4.1.1 Analyze SLA definitions and approval process TMS Scorecard Bi-yearly TMS metrics. Ability to define how SLAs were obtained
TMS Performance and approval
Excellence
P 4.2.1 Strengthen password policy Internet Access Committee Policy Audit Stronger password policy
Minimized network security integrity
5 WORKFORCE FOCUS
GOAL:
Enable workforce to develop and use their full potential, aligned with the organization’s objectives; and maintain an environment and climate conducive to
performance excellence, and participation.
5.1.1 Design, manage, and improve organization work Knowledge and process a. TMS Portal will contain the  Create a knowledge base of information
processes database knowledgebase of information. with technical guidelines, through the
new TMS’ PBWiki.
5.1.2 Identify current and changing student, stakeholder, TMS Performance a. Assess TMS performance * Improve TMS operational requirements
and operational requirements. Excellence through customer follow-ups, based on input received from members
surveys, and performance. of the campus technology specialists
and other key technology customers in
the district.
5.1.3 Develop organization recognition approach Employee recognitions a. Employees will be rewarded for * Present bi-yearly recognition awards
efforts. based on TMS values.
5.2.1 Design faculty and staff education and training based Employee training a. Budgets will include training * Seek input from TMS employees about
on the organization’s work systems plans. their training needs and budget for
classes identified by staff.
5.2.2 Reinforce on the job knowledge and skills Employee training a. TMS Portal will contain * Document and update key
processes. organizational processes.
5.2.3 Evaluate and improve education and training Employee training a. Staff will provided needed * Assess the effectiveness of employee
service. training
5.3.1 Assure safe and healthful work environment Organizational health and a. Zero incidents will be reported. * Accomplish zero incidents in
safety safety/environmental accidents.
5.3.2 Build and enhance work climate for well-being, Employee well-being a. Team building class is * Facilitate a formal team building class
satisfaction, and motivation of staff. conducted. during 2013.
b. Job satisfaction survey is * Conduct survey, focusing on job
conducted. satisfaction in May 2013.
* Gain commitment from all TMS to be a
team player by each employee being
responsible for their assigned work.
5.3.3 Build and enhance organization services, benefits, and Employee well-being a. Employees will enjoy work * Enhance benefits by providing low-key
actions to support faculty and staff atmosphere and job. climate, flexible schedules, and
opportunity for training.
5 WORKFORCE FOCUS
GOAL:
Enable workforce to develop and use their full potential, aligned with the organization’s objectives; and maintain an environment and climate conducive to
performance excellence, and participation.
P 5.1.1 Implement a system to determine if actual hours are Performance scorecard Assess productivity/capacity Ability to determine if the time spent on a
appropriate for the task Estimate reporting through estimate reports task is productive and the work load of an
employee
P 5.1.2 Measure departmental growth beyond individual level Performance scorecard Weekly, monthly, yearly trend WoW, MoM, YoY increase in overall score
with a goal of 95%
RESPONSIBLE STAFF: (* designates
Team Lead)
6 PROCESS MANAGEMENT
GOAL:
Build a process management system that focuses on learning-focused education design, and organization services. Document how key processes are designed,
implemented, managed, and improved to achieve better performance.
6.1.1 Evaluate and improve educational programs TMS Scorecard Key Performance indicators Improve programs by 10%
analyzed
6.2.2 Identify key requirements taking into account the Needs Assessment Student survey Conduct surveys in May 2013.
needs of students, faculty and other stakeholders Customer survey
6.2.3 Design and implement key support processes to meet TMS Scorecard Key performance indicators Improve key support processes by 10%
student, faculty and staff, and operational analyzed
requirements
6.2.4 Improve key education support processes and their TMS Scorecard Key performance indicators Improve educational support processes by
requirements and measures analyzed 10%
6.2.5 Improve the technology baseline support Cost Analysis Cost of support and Total Cost of Save 10% in annual support costs by
requirements. Ownership analyzed December 2013.
6 PROCESS MANAGEMENT
GOAL:
Build a process management system that focuses on learning-focused education design, and organization services. Document how key processes are designed,
implemented, managed, and improved to achieve better performance.
P 6.1.1 Implement a unified disaster recovery plan that Business essential programs Disaster recovery plan Ability to show key processes and the plan
determines key processes to ensure continuity of service
P 6.1.2 Perform emergency readiness exercise Disaster recovery plan Continued service from all Disaster recovery plan successfully
essential programs implemented
7 RESULTS (Board Goal 4a)

GOAL:
The District will develop systematic structures, including effectiveness measures to optimally use operational and educational technology resources, which will result
in providing exceptional TMS services in all TMS service areas, resulting in 95% success based on a weekly average of TMS’ Key Performance Indicators.
KPI – 4.a.1 Achieve an overall average of 95% in 95% success measured by a weekly average
TMS’ service areas based on the results of TMS’ Key Customer Focus of TMS’ Key Performance Indicators
7.1 TMS Systems
Performance Indicators (KPIs), as documented in TMS Scorecard (BG 4.a.1) (KPIs) resulting from strategies 7.2-7.16 (as
strategies 7.2-7.16. defined below)
KPI – 4.a.2 Achieve 95% customer satisfaction in all
work performed based on customer feedback surveys Customer Focus Achieve superior (5) on training
7.2 Customer satisfaction surveys
from each customer after every work order is TMS Scorecard (BG 4.a.2) effectiveness surveys.
completed.
99% system availability of all systems
Process Effectiveness TMS Service Tracking Database managed by TMS, measured by systems
7.3 KPI – 4.a.3 - Achieve 99% in all systems availability.
TMS Scorecard (BG 4.a.3) – EWORKORDERS being available 24 hours a day, 7 days a
week.
99% computer availability of all systems
KPI – 4.a.4 - Achieve 99% in all computer Process Effectiveness TMS Service Tracking Database managed by TMS, measured by systems
7.4
availability. TMS Scorecard (BG 4.a.4) – EWORKORDERS being available 24 hours a day, 7 days a
week.
99% peripheral availability of all systems
KPI – 4.a.5 - Achieve 99% in all peripheral Process Effectiveness TMS Service Tracking Database managed by TMS, measured by systems
7.5
availability. TMS Scorecard (BG 4.a.5) – EWORKORDERS being available 24 hours a day, 7 days a
week.
KPI – 4.a.6 - Achieve 95% completion of all Process Effectiveness TMS Service Tracking Database
7.6 Achieve 4 hours or less
emergency work orders in at least 4 hours. TMS Scorecard (BG 4.a.6) – EWORKORDERS
KPI – 4.a.7 - Achieve 95% Cycle Time Critical Process Effectiveness TMS Service Tracking Database
7.7 Achieve 1 day or less
Impact work orders on time or less. TMS Scorecard (BG 4.a.7) – EWORKORDERS
KPI – 4.a.8 - Achieve 95% Cycle Time Normal Process Effectiveness TMS Service Tracking Database
7.8 Achieve 3 days or less
Instruction work orders on time or less. TMS Scorecard (BG 4.a.8) – EWORKORDERS
KPI – 4.a.9 - Achieve 85% Productive Support to the Process Effectiveness TMS Service Tracking Database
7.9 Achieve 4 days or less
customer which includes assigned job related tasks. TMS Scorecard (BG 4.a.9) – EWORKORDERS
7 RESULTS (Board Goal 4a)

GOAL:
The District will develop systematic structures, including effectiveness measures to optimally use operational and educational technology resources, which will result
in providing exceptional TMS services in all TMS service areas, resulting in 95% success based on a weekly average of TMS’ Key Performance Indicators.
85% productivity for all work performed,
measured by hours spent working on job-
KPI – 4.a.10 - Achieve 95% Cycle Time Normal Process Effectiveness TMS Service Tracking Database
7.10 related tasks (not hours spent on absences or
Administrative work orders on time or less. TMS Scorecard (BG 4.a.10) – EWORKORDERS
“general” hours outside the job-related
tasks.
KPI – 4.a.11 Provide 100% time accountability Workforce Focus
TMS Service Tracking Database
7.11 recording how all TMS time is spent by type, subtype, TMS Scorecard (BG Provide 100% time accountability
– EWORKORDERS
and customer. 4.A.11)
70% direct support for all work performed,
KPI – 4.a.13 – Provide 70% direct support to the
Process Effectiveness TMS Service Tracking Database measured by providing hours directly
7.12 customer, which includes value-added support or
TMS Scorecard (BG 4.a.13) – EWORKORDERS supporting the customer, outside of the
service to an external TMS customer.
TMS department.
60% instructional time allocation for all
KPI – 4.a.13 – Provide 60% direct instructional Process Effectiveness TMS Service Tracking Database
7.13 work performed, measured by providing
support which includes non-administrative hours. TMS Scorecard (BG 4.a.13) – EWORKORDERS
instructional hours.
KPI – 4.a.14 Provide 80% employee wellness
Achieve 80% positive feelings of employee
resulting in positive feelings about job performance
Workforce Focus wellness rating results, measured by a rating
7.14 including level of achievement, appreciation, skills Employee wellness survey
TMS Scorecard (BG 4.a.14) on the sale of 1 (strongly disagree) and 5
and resources, and overall feelings of being stress
(strongly agree)
free.
KPI – 4.a.15 Provide 95% technology training
Customer Focus Achieve superior (5) on training
7.15 effectiveness results based on feedback surveys from Training effectiveness surveys
TMS Scorecard (BG 4.a.15) effectiveness surveys.
trainings given.
95% centralized network backup success,
KPI – 4.a.16 – Achieve 95% centralized network
Process Effectiveness TMS Service Tracking Database measured by a successful backup every
7.16 backup success in all files stored on the district
TMS Scorecard (BG 4.a.16) – EWORKORDERS night of backup systems maintained in the
network.
District Wide Area Network (WAN).
7 RESULTS (PEP Feedback – Opportunity for Improvement)

GOAL:
Produce performance results that contribute to the success of student performance, student and customer satisfaction, faculty and staff results, and TMS
performance. Relate performance levels relative to comparable organizations.
Utilize newsletter/other communication methods to Newsletter Increased awareness around TMS Tangible increases in student learning
P 7.1.1
display TMS’s contributions to student learning Website contributions
Accurately track all student segment’s learning Student Learning All student segments accounted Ability to track student success by segment
P 7.1.2
TMS Scorecard for
Accurately track all sub-population’s learning Student Learning All student sub-populations Ability to track student success by sub-
P 7.1.3
TMS Scorecard accounted for population
Utilize surveys to gain insight around innovation and Surveys Survey results Pool of ideas from survey to pull from
P 7.2.1
future-readiness concerning innovation
Develop a consistent method to survey customers Surveys Survey results Consistent form of surveying customers
P 7.2.2
external to GCCISD Parent Portal external to GCCISD
Determine satisfaction of external customers Surveys Survey results A base level of satisfaction from external
P 7.2.3 Parent Portal customers allows TMS to work to increase
overall satisfaction
Develop a method to survey K-13 students K-13 Survey Survey results Ability to assess student’s technology needs
P 7.2.4
Determine benchmarks for payroll costs, contracted Payroll Services Benchmarks for payroll costs, Budgetary trends to analyze
services, supply costs, and fixed assets Supplies contracted services, supply costs,
P 7.3.1
Fixed assets and fixed assets
Delineate contract work versus full-time employee Payroll Ratio and amount for paid for Determination if a full-time employee is
P 7.3.2
work Contract work contract work required versus a contracted worker
Compare financial cost objectives to benchmark Budget Performance Financial reports Determine targets for cost objectives
P 7.3.3
districts TMS Scorecard
P 7.4.1 Create a process for determining proficiencies Proficiency testing Proficiency testing results Proficiencies for all TMS employees
Create a scorecard for each organizational group TMS Scorecard Metrics from scorecard Ability to analyze organizational group
P 7.4.2
effectiveness
Compare workforce capacity and staffing to TMS Scorecard Benchmarks to compare against Measure performance versus other districts
P 7.4.3
benchmark districts Payroll
7 RESULTS (PEP Feedback – Opportunity for Improvement)

GOAL:
Produce performance results that contribute to the success of student performance, student and customer satisfaction, faculty and staff results, and TMS
performance. Relate performance levels relative to comparable organizations.
Perform root cause analysis after a system outage System outages Root causes of system outages Potential reduction in system outages
P 7.5.1
Logs
Specify 24x7x356 uptime for all systems and 100% TMS scorecard System availability Clarification around department goals
P 7.5.2
uptime with system maintenance
Utilize trend analysis in evaluating employees and Process Effectiveness Metric trends Increased accuracy of performance
P 7.5.6
service areas TMS Scorecard evaluations
Develop a method to determine performance for key Survey Survey results Ability to determine areas of improvement
P 7.6.1
communities
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8 TECHNOLOGY ACCESS
GOAL:
Maintain secure access to all district electronic computer systems.

8.1 Complete assigned work orders in a timeline manner. Work Order System Extract data to analyze time and Meet cycle time targets as defined in TMS’
overdue work orders SLA.
8.2 Maintain an Electronic Computing Security Policy Guideline accurate, current, Website updated and security 100% accurate at all times.
(Acceptable Use Policy) and make it available on the and available online. forms available
TMS website.
8.3 Maintain electronically scanned AUP security forms Electronic copies available Electronic files available for each 100% accurate at all times.
for each user at GCCISD with network / application on each campus server. user
access.
8.4 Process user id requests with proper approvals before User access granted based User id request processed by 100% accurate at all times.
setting up technology access. on assigned user role work order with appropriate
signed paperwork
8.5 Document and abide by the TMS technology access User access granted based User id request processed by 100% accurate at all times.
process. on assigned user role work order with appropriate
signed paperwork
8.6 Work with the Paperwise work flow system to ensure User access granted based User id request processed by 100% accurate at all times.
Board that it works with the TMS technology access process. on assigned user role work order with appropriate
Goal 4.e.6 signed paperwork
*Louise Reitmeier, *Andrew Masterson, LAN Team
9 TECHNOLOGY PROCUREMENT / INVENTORY MANAGEMENT

GOAL:
Procure and inventory district-wide technology using the most competitive pricing strategies and in the most timely manner.

9.1 Complete technology procurement and all assigned Work Order System Extract data to analyze time and Meet cycle time targets as defined in TMS’
work orders in a timely manner. overdue work orders SLA.
9.2 Negotiate with vendors to ensure the most competitive Cost and budget reductions Financial budget analysis Reduce technology purchase costs by 5%
pricing for all technology orders
9.3 Assure an inventory entry in our inventory tracking Updated and accurate EWorkorders – Reports Inventory Provide 100% accountability for every
database and a work order for each new technology inventory tracking database. reports-various sorts available technology item ordered.
item purchased, at the time of arrival/delivery. Work order assignment
9.4 Maintain accurate and up-to-date technology item Accurate pricing available Items available and ready to Update TMS website by June 1, 2013.
pricing on the TMS website request for purchase on website
9.5 Manage state technology allotment and federal NCLB Balanced budget Budget Report analysis through All funds have been used to provide
funds. APECS. educational technology needs of our district
9.6 Advise and procure educational technology equipment Balanced budget Budget Report analysis through Appropriate funds to maximize equipment
for area private schools (Title II Part D) APECS. purchases
9.7 Assure the TMS Facility is secure at all times. Secure facility Break-ins Attain 0% facility / security incidents.
Building security violations
Key log of who has keys to bldg
9.8 Assure up-to-date pricing is available on the TMS Website with useful pricing Maintenance of pricing Available 100% of the time
website. information
9.9 Assure technology assets are inventoried. Technology asset tracking Inventory counts Accurate 100% of the time

*Louise Reitmeier, *Cindy Allen, Joan Dubiel
10 CUSTOMER SUPPORT SERVICES

GOAL:
Monitor and move work orders through the TMS department to assure user requests are captured, tracked to closure, and completed on
time.
10.1 Staff the customer services desk and phone during all Customer satisfaction Customer satisfaction survey Provide 100% availability
business hours. Answer calls on 2nd ring
Return all voice mails
10.2 Refer all unsolved requests to appropriate TMS staff Customer satisfaction Customer satisfaction survey 100% accountability for all service requests
representative
10.3 Resolve requests at the customer services desk by More work completed at Number of SRs completed Work completed on time based on SLA
minimizing the number of work orders created and the customer service desk Number of remote cases
assigned to team members Techs relieved of work
10.4 Monitor work orders and analyze priorities to assure Customer satisfaction Overdue work orders Meet work order SLAs 100% of the time.
work gets done on time. Meet SLA Morning e-mail status
WOs classified correctly Proper assignee of work orders
10.5 Provide availability for online work order tracking Work Order System Monitor System Availability. Provide 100% availability of work order
system tracking system.
10.6 Provide 100% availability for all employee time. Work Order System Employee Time accountability Provide 100% time accountability
Morning e-mail for all
TMS employees
10.7 Provide Internet monitoring to assure student safety Internet monitoring reports Excessive usage Run weekly blocking and usage reports
and employee productivity, and blocking and Inappropriate usage every Monday a.m. and send to campus
unblocking of appropriate/inappropriate websites. Blocking/unblocking requests principals/directors.
10.9 Check the status of all district communication systems System Monitored E-mail sent each a.m. before 7:15 All systems will be checked by 7:15 a.m.
to ensure connectivity. noting which campus/systems are Monday – Friday.
down. This includes: All servers (administrative
Log completed each a.m. and instructional), E-Mail, Internet,
backups, and application services.
TMS employee survey input. Staff member will be notified of any
malfunction by 7:30 a.m.
10.10 Monitor daily centralized backups to ensure nightly Backup Reports Monitor backup reports. Maintain 100% success of all centralized
backs worked successfully. backups.
*Ian Sobczak, Joan Dubiel, Frankie Jackson
11 STUDENT ACCOUNTING
GOAL:
Provide 100% availability and performance in all Student Accounting system activities.

11.1 Complete assigned work orders in a timely manner Extract data to analyze time and Meet cycle time targets as defined in TMS’
Work Order System
and/or as specified in district calendar milestones. overdue work orders SLA.
11.2 Stay abreast of TEA mandates ensuring that the Errors monitored Fatal errors and PID errors in Obtain PEIMS compliance 100% of the
current student application software will fulfill those Schedule monitored PEIMS time.
mandates.
11.3 Provide availability for all Student Accounting Work Order System Monitor Work Order Timeline. Provide 100% availability of student
Systems. WhatsUp Monitor System Availability. information systems servers
PRTG Monitor Network Traffic
11.4 Build and maintain a full SIS reporting system with Reporting system working Increased report usage Complete reporting system by July 1, 2013
scheduled published reports that meet our district with published reports Independent (non-TMS) reporting
needs.
11.5 Provide user self-serve data functionality by creating Self-serve module and Independent (non-TMS) usage – Complete self server by August 1, 2013
views to enable users to extract data. views available users serving themselves
11.6 Implement student online registration and ensure its Student online registration Independent (non-TMS) usage – Complete student online registration by
success. available students registering themselves August 1, 2013
11.7 Implement the interface between Prologic TEAMS Student online registration Independent (non-TMS) usage – Complete student online registration by
and the new Student Assessment and Curriculum available students registering themselves August 1, 2013
Management System.
RESPONSIBLE STAFF: (* Designates Lead)
*Diana Wilson, Michael Samuelson, and Andrew Masterson
13 BUSINESS SERVICES
GOAL:
Provide 100% availability and performance in all Finance, Payroll, and Personnel Accounting system activities.

13.1 Extract data to analyze time and Meet cycle time targets as defined in TMS’
Complete assigned work orders in a timely manner. Work Order System
13.2 Process Payroll each pay period on or before Schedule monitored Payroll staff notification Meet deadlines 100% of the time.
deadlines as specified in the district payroll schedule. Priority Analysis, Extract Data to
Analyze Time, Overdue Work
Orders
13.3 Provide availability for all Payroll, Personnel, Fixed Work Order System Monitor Work Order Timeline. Provide 100% availability of Finance,
Assets, Inventory, PEIMS, and Finance. WhatsUp Monitor System Availability. Payroll, and Personnel Accounting systems
PRTG Monitor Network Traffic servers
13.4 Continue cross training staff to ensure 100% coverage Work order system Monitor mission critical needs Complete cross training by Sep 1, 2011
for all mission critical duties. Staff 100% available
13.5 Continually monitor and improve mission critical Time savings Monitor days it takes to complete Trim 1-2 days from all mission critical
processes. tasks in mission critical processes processes, AESOP, Position Control, and
Kronos, TRS upgrades, Security Access,
State/Federal changes, and PEIMS.
13.6 Improve the interface process and paperflow to help Kronos and ASEOP Data interfaces up and running
eliminate redundancies in work. interfaces complete. T&A and Substitute data
processed from Kronos
13.7 Implement AESOP for administrators at the Service Eliminate the AFDs and all Data interfaces up and running
Centers. administrators would call in T&A and Substitute data
to AESOP when absent. processed from Kronos
13.8 Bring group of bus drivers up on Kronos. Bus drivers use Kronos for Data interfaces up and running
time and attendance T&A and Substitute data
processed from Kronos
13.9 Maximize and streamline the remaining Eduphoria Eduphoria PDAS Evaluations done electronically Evaluations completed in PDAS by May
PDAS for evaluations of all District staff. evaluation instruments through PDAS Eduphoria 2013.
developed
13.10 Monitor and implement the TEA state mandated PEIMS 100% accurate
changes for HR/Payroll, Finance and PEIMS.
*Bruce Sorrell, *Vickie Alvarado
13 ENTERPRISE OPERATIONS
GOAL:
Provide performance excellence in assuring the centralized backup is 100% successful and all enterprise operations run smoothly.

13.1 Check the status of all district communication systems System Monitored E-mail sent each a.m. before 7:15 All systems will be checked by 7:15 a.m.
to ensure connectivity. noting which campus/systems are Monday – Friday.
down. This includes: All servers (administrative
13.2 Monitor daily centralized backups to ensure nightly Backup Reports Monitor backup reports. Maintain 100% success of all centralized
backs worked successfully, and rotate tapes. backups.
13.3 Process student and administrative accounting Payroll/Grading Schedule Review/Follow Schedule Meet deadlines 100% of the time.
deadlines as specified in the district grade reporting Extract Data to Analyze Time and
and payroll schedules. Work Order System Overdue Work Orders
13.5 Implement/Manage video streaming and video Ability to Video Provide video streaming Provide 100% video and audio streaming
conferencing projects. Streaming/Conferencing solutions when needed. of graduation and other major events.
Provide video conferencing
solutions when needed. Provide 100% video conferencing when
needed.
13.6 Check the status of all district communication systems System Monitored Create a work order each a.m. All systems will be checked by 7:15 a.m.
to ensure connectivity. before 7:15 noting which Monday – Friday.
campus/systems are down. This includes: All servers (administrative
*Andrew Masterson, Bruce Sorrell, Joe Tesar, Ian Sobczak
14 Technology Peripherals
GOAL:
Provide printer, wiring, projector, camera, and all other peripheral support to technology users with the idealism of a “Yes We Can” attitude to all district staff and
students needing technology service.
14.1 Support district users in the area of printers, wiring, Customer Satisfaction Customer Survey Provide 100% availability in network
and peripherals. connectivity, printing, and peripherals.
Correctly identify & label the ports on the
panel at each MDF & IDF to match the
network jack number labeled in each
classroom or office district wide.
Stock printer parts for each new model we
have in the district in order to minimize
repairs and save money.
Compile a maintenance log for campus
printers.
Schedule preventative printer maintenance
for each campus.
14.3 Coordinate work assigned to vendors Repair/Installation Vendor performance will be Assure work with Printer, Wiring, and
timeframe monitored. Peripheral vendors is completed according
to district satisfaction.
14.4 Stay current in the field. Work Order System Amount of time allocated to Spend at least 10% of the time in research
professional growth and development.
14.5 Be a technical professional in the computer Number of Industry Track the # of certifications Maintain at least 1 current technical
technology field. Certifications and/or training taken per year. certification each year.
14.6 Connect all Xerox printers to the network. Reduced cost in toner and Cost per month on network All Xerox printers will be connected to the
network printer usage. printer toner. network and setup for printer use on all
district user computers.

*Nick Mexas, Chris Lowder, Alfred Ray, Computer Support Staff
15 COMPUTER SUPPORT
GOAL:
Provide computer support to all technology users with the idealism of a “Yes We Can” attitude to all district staff and students needing technology service

15.1 Be positive; demonstrate willingness to help, and Customer Satisfaction Customer Survey  Achieve at least 4.5 on customer
maintain a courteous attitude toward customers; smile survey results (based on a scale of 1-
and enjoy work. 5, with 5 being high). Work more
proactively with the educational
Technology department on new
technology.
15.2 Strive to find permanent solutions to technical Work Order System Analysis of work orders Achieve 0% rework. Make sure that each
problems customer has been completely taken care
of before leaving the assignment.
15.3 Perform regular preventative maintenance to reduce Work Order System Track number of new computers Maintain a 5-year lifespan on all computer
repair needs. Inventory purchased vs. age of computers at equipment. Update and reimage all mobile
campus. labs, cows, and secondary Teacher PC.
15.5 Stay at least 1 year ahead of the Computer Work Order System Amount of time allocated to Spend at least 10% of the time in research
technologies. professional growth and development.
15.6 Be a technical professional in the computer Industry Certifications Track the # of certifications Maintain at least 1 current technical
technology field. Work Order System and/or training taken per year. certification each year.
15.7 Maintain proficiency in all technologies supported by Inventory Monitor computer support Provide 100% computer support to the
the district, including new technologies such as tablets Work Order System baseline in inventory by campuses in which you are assigned. Cross
and virtual desktops. technician and campus. train with teammates. Improve Cloning
Process to be more effective and provide
better service.
15.8 Maintain the computer repair room Work Area Inspection All workspace and equipment are Assigned work space will be clean and
neatly organized and efficiency is well organized. All equipment being
maintained. worked on will be tagged with WO no.
RESPONSIBLE STAFF:
Terry Araujo, DeeAnne Key, Pat Clement, Ian Patton, Rebecca Brueck, Gary Lannou, and Ian Sobczak.
16 LOCAL AREA NETWORKING (LAN) SERVICES

GOAL:
Assure 100% availability and responsiveness for all campus local area network operations using an advanced, adaptive, and secure network for the use of today and
the future.
16.1 Proactively monitor campus network performance Work Order System Monitor Work Order Timeline. Provide 100% availability of all technology
WhatsUp Monitor System Availability. infrastructures (servers, switches,
PRTG Monitor Network Traffic communications, etc.)
16.2 Proactively monitor software licensing on district Inventory Maintain a database of all Maintain 100% legal authorization of
purchased software. software images used on software installation and access.
campuses with a cross reference Provide 100% availability of all district
to legal licensing information. instructional software.
16.3 Prepare to support Microsoft SCCM 2013 SCCM Used Increased remote management Test product 60 days after release
and technology productivity
16.4 Provide technical support to Campus Technology CTS Meeting Attend Monthly Meetings Provide 100% technology success at the
Coordinators/Specialist. campuses, resulting in 5 – superior service.
16.5 Stay at least 1 year ahead of the Networking and Work Order System Amount of time allocated to Spend at least 10% of the time in research
Computer technologies. professional growth and development
16.6 Become certified experts in our individual areas. Industry Certifications Track the # of certifications Obtain industry certifications, including the
Work Order System and/or training taken per year. following: MCP, MCSA, MCSE
16.7 Maintain proficiency in all network technologies Work Order System Monitor network support baseline Provide 100% networking support to the
supported by the district. Inventory in inventory by LAN manager campuses in which you are assigned. Work
and campus. towards automated software installation.
16.8 Maintain campus rack and server rooms. Inspect MDF/IDF All equipment and cabling Clean up rack rooms at each campus,
clearly labeled which will result in being
“hurricane/disaster” prepared. Clean up
after team or any vendor completes a job.
16.9 Proactively monitor and district-wide area network Work Order System EWorkorders Data Provide 100% availability for the following
operations Test Results Test wiring and check test results. systems. Implement a dynamic vlan
assignment of the district’s hard-wired
network.
*Joe Tesar, Andy Johnson, Dane Morris, Gilbert Lopez
17 WIDE AREA NETWORKING (WAN)

GOAL:
Assure 100% availability and responsiveness for all wide area network operations using an advanced, adaptive, and secure network for the use of today and the
future.
17.1 Proactively monitor and oversee district-wide area Work Order System Provide prompt service. Provide 100% availability for the following
network operations WhatsUp Monitor System Availability. systems: T-1 lines, switches, hubs, routers,
PRTG Monitor Network Traffic Internet, and E-Mail.
17.2 Provide technical support to TMS staff and users if Work Order System Extract Data to Analyze Time and Provide less than 4 hour resolution time for
network failures occur. Overdue Work Orders any district wide network problem.
17.3 Maintain the nightly centralized backups. Backup Reports Monitor backup reports. Maintain 100% success backups.
17.4 Stay at least 1 year ahead of the Networking and Work Order System Amount of time allocated to Spend at least 10% of the time in research
Computer technologies. professional growth and development.
17.5 Maintain proficiency in all network technologies Work Order System Monitor network support baseline Provide 100% networking support to the
supported by the district. Inventory in inventory and level of support campuses in which you are assigned,
provided to the district. including those with multiple platforms.
17.6 Maintain TMS network operations room. Inspection the NOC and All equipment and cabling Assure that the TMS network
Documentation clearly labeled racks/panels/wiring are organized.
NOC Inventory Accuracy
17.7 Accomplish District Improvement Plan goals (DIP) District Improvement Plan Increased technology capability. Provide video conferencing for educational
and library purposes (DIP H)
Provide distance learning with video and
audio technologies to allow students to
interactively participate (DIP I)
Upgrade district network operating systems
software and standardize to one platform.
(DIP K) Upgrade Exchange 2003 to 2007.
Implement IM Solution. Implement Win 7
into the WAN. Increase the districts use of
Virtualization.
Work to harden our facility and NOC.
17.8 Conduct a technology facilities assessment and 2013 Technology Bond Improvements identified with Complete questions and needs assessment
provide accurate information / estimates to the 2013 accurate estimates when asked.
Technology Bond Program
*Joe Tesar, Andy Johnson, Dane Morris, Gilbert Lopez
18 CAMPUS TECHNOLOGY SUPPORT (CTS) ONSITE SERVICE

GOAL:
Provide technology service to students and staff on time and exceeding their expectations.

18.1 Be positive; demonstrate willingness to help, and Customer Satisfaction Customer Survey Achieve at least 4.5 on customer survey
maintain a courteous attitude toward customers; smile results (based on a scale of 1-5, with 5
and enjoy work. being high). Work more closely with ET.
18.2 Maintain 100% accountability for how time is spent Time Accountability Time availability reports 100% accuracy at all times.
Meet cycle time targets as defined in TMS’
SLA. CTS’ will assess all work orders
within 1 day and assign to appropriate
TMS staff, if TMS service is needed.
- Address any work order or service
needed by Math and Science teachers
and/or students as the highest
18.3 Extract data to analyze time and instructional priority.
overdue work orders - Address any bilingual or special
education request as a priority.
- Address any guidance and counseling
effort request as a priority.
- Address any dual enrollment with
career and technology, early college
high school, and/or virtual high school
as a priority.
18.4 Standard our district’s technology service and support Standardized support Service standardized at high Standardized service provided by Nov 2009.
at the grade cluster level. schools, junior schools,
elementary schools and service
centers
18.5 Increase CTS communications and network with other More knowledgeable staff E-mail sharing Communicate daily informally and formally
CTS’ within the same grade cluster. and better campus service Phone call sharing at the CTS meetings each month.
Increased face to face sharing
18.6 Assist teachers in any way to make them more Customer Satisfaction Customer Survey Achieve at least 4.5 on customer survey
efficient in the use of technology. results (based on a scale of 1-5, with 5
being high). Work more closely with ET.
18 CAMPUS TECHNOLOGY SUPPORT (CTS) ONSITE SERVICE

GOAL:
Provide technology service to students and staff on time and exceeding their expectations.

18.7 Involve students and promote digital citizenship. Students acting Number of digital citizenship Achieve 0 incidents within the school year
appropriately in a digital age related infractions
18.8 Support the community by providing training and Increased parental Number of trainings conducted or Support trainings
helping families with using technology. involvement computer labs made available
18.9 Be a technical professional in the computer Industry Certifications Track the # of certifications Maintain at least 1 current technical
technology field. Work Order System and/or training taken per year. certification each year.
18.10 Maintain proficiency in all technologies supported by Inventory Monitor computer support Provide 100% computer support to the
the district Work Order System baseline in inventory by campuses in which you are assigned.
technician and campus. Crosstrain with TMS and other CTS’.
18.11 Promote digital citizenship and involve teachers and Student handbook and Monitor safe student computing Provide 100% adherence to digital
students digital citizenship citizenship.
curriculum
18.13 Support the community by providing training and Parent connect usage. Monitor public access Provide 100% available for all public
helping families with using technology. availability. access computers.
18.13 Secure all technology items Secured equipment Monitor security of all technology Assure 0% theft.
components
18.14 Complete bar code scanning of all technology InfoCentre Monitor inventory accuracy and Provide 100% InfoCentre accuracy.
inventory completion
18.15 Assess all work orders assigned within 1 day and Work Order System Meet SLA goals Targets set forth in SLA
assign to appropriate TMS staff, if TMS service is
needed
*CTS Team and TMS Team
19 ADMINISTRATIVE TECHNOLOGY
GOAL:
Provide professional development for those that fall under the Administrative Technology user classification to continually increase value and productivity through
technology training and certification.

19.1 Establish a MOS certification program that can be Increased proficiency Course requests and certifications Complete 10 total computer certifications.
administered in our building for staff that would like through certification
to become certified in Microsoft applications to
enhance their technology skills and add value
through certification. .
19.2 Provide Administrator Technology users with the Increased technology Staff Development roster for Provide at least 24 hours of training per
opportunity to take courses in MS Office proficiency and skills Administrative Technology month.
courseware and other technology tools, including Trainings, and Atomic Learning
online courses. usage.
19.3 Provide administrative support for Atomic learning Increased course Trainings and Atomic Learning Provide at least 8 hours of training per
including system administration, training blogs, completions usage of pilot group. month, per user.
flyers, and reporting.
19.4 Provide and maintain a quality, up to date training Conducive to learning and Technology certification scores Superior training facility survey results
and testing facility. testing Administrative technology usage
19.5 Administer and manage technology applications Assessment results to Technology Assessment results Complete all pilot group user assessment
assessments for staff that falls in the Administrative determine levels of
Technology Classification. recommended training
19.6 Establish a training path based on assessment results Increased technology Technology Assessment scores Complete recommended Administrative
to improve technology skills, individual proficiencies. Administrative technology Training assignments by December 2011.
performance, and value. Provide appropriate proficiencies
training recommendations through Atomic Learning
for those in the Administrative Technology
Classification.
19.7 Develop and administer Tier I and II administrative Waiting on administrative Waiting on administrative Waiting on administrative technology Tier
technology online courses for staff development technology Tier Training technology Tier Training Training Approval
Approval Approval
19.8 Research and explore online tools to increase Use of tools like Google Numbers of administrative Identify benefits of online tools and
efficiency and reduce cost of providing technology Apps for collaborative technology users successfully encourage usage.
for those in the Administrative Technology Training work by Administrative using web-based collaborative
Classification Technology users tools
* Teri Rhodes
20 EDUCATIONAL TECHNOLOGY
GOAL:
Enabling our students to be successful lifelong learners in a digital age, by learning, leading, and teaching with technology.

20.1 Provide each elementary campus with training for Increased keyboarding Usage reports By exiting 5th grade, students will achieve
the Type to Learn Program which each campus will proficiency (DIP 1a-1) keyboarding mastery.
be using to instruct 3rd – 5th graders in keyboarding
20.2 Provide teachers with training on how to incorporate Increased technology Staff Development roster for Provide at least 200 hours of training per
technology into daily lessons by having students use integration (DIP 1a-2, 1b-1) Educational Technology month.
such programs as Moodle, Edigrid, Google docs, and student technology Trainings, and Atomic Learning
and Atomic Learning, etc. proficiency usage.
Teacher’s lesson plans
20.3 Administer a technology proficiency test through an Increased technology Proficiency reports from online Administer the test by May 15, 2011 and
online testing to every eighth grader at the end of proficiency (DIP 1b-2) assessment tool. achieve 85% proficiency levels.
year to determine technology proficiencies
20.4 Work with high school counselors to promote the Increased course Course request sheets Increase advanced level computer course
recruitment of students into advanced level completions (DIP 1c-1) # students taking courses completions by 25%.
computer classes at each high school and at the
Stuart Career Center.
20.5 Promote students in advanced computer classes at Increased course Course requests and certifications Increase computer certifications and course
SCC to become certified in industry level skills, completions (DIP 1c-2) completions by 25%.
such as A+, Microsoft Office, and Cisco.
20.6 Provide junior school teachers with training and Increased technology Staff Development roster for Provide at least 200 hours of training per
support on current technology that compliments the integration (DIP 1d-1) and Educational Technology month.
junior high laptops. student technology Trainings, and Atomic Learning
proficiency usage.
20.7 Gather information from teachers at Horace Mann Increased technology Analysis report with comparisons Complete a formal report by May 2011.
and Baytown Junior on the pros and cons of the proficiency (DIP 1d-2) and quantitative data
student laptop initiative and share information with
each campus.
20.8 Attend team and/or grade level meetings with Increased technology Staff Development roster for Provide at least 200 hours of training per
teachers as needed to give mini lessons on the latest integration (DIP 2a-1) and Educational Technology month.
trends in using technology in the classroom. student technology Trainings, and Atomic Learning
proficiency usage.
GOAL:

20.9 Provide teachers and administrators with the Increased technology Staff Development roster for Provide at least 100 hours of training per
opportunity to take after school courses in MS integration (DIP 2b-1, 2b- Educational Technology month.
Office courseware and other technology tools, 2, 3a-1)and student Trainings, and Atomic Learning
including online courses. technology proficiency usage.
20.9.1 Provide teachers and administrators with the Increased technology Technology Assessment scores Assure anyone taking technology training
opportunity to take technology assessments to gauge integration and technology Teacher’s lesson plans goes through a technology assessment first.
their technology skills and needs. proficiencies. Administrative technology usage
20.10 Provide administrators with training on how to use Fewer at-risk students and TAKS scores Become exemplary in all areas of student
SchoolNet to create student profiles that predict increased student At-risk percentages achievement
which students are at-risk of failing TAKS, and achievement (DIP 3b-1, 3b-
make data-based decisions concerning TAKS. 2)
20.11 Provide administrators with training on how to build Increased usage of TEAMS TEAMS usage Provide at least 3 hours of training per
reports in TEAMS so that they can be better by Administrators (DIP 3b- campus.
informed on the demographics of their campuses. 3)
20.13 Support teachers on a high school feeder pattern Increased technology Staff Development roster for Visit campuses based on the onsite support
schedule. Each school will an ET training on-site, 3 integration (DIP 4a-1) and Educational Technology schedule.
times a month who will meet with teachers as a student technology Trainings, and Atomic Learning
group or individually to help them incorporate proficiency usage.
technology into daily lessons. Teacher’s lesson plans
20.13 Provide teachers with afterschool trainings on the Increased technology Staff Development roster for Provide at least 13 hours of training per
latest technology hardware and software such as integration (DIP 4b-1, 4b-2) Educational Technology month.
Inspiration, Kidspiration, Digital Storytelling, and student technology Trainings, and Teacher’s lesson
Moodle, document cameras, and interactive proficiency plans
whiteboards.
20.14 Develop and administer Tier I and II online courses Completion of online Numbers of users taking Tier I Develop 1 online course each quarter.
for staff development training (DIP 5a-1) and II online courses
20.15 Provide leadership and expertise for the Successful, approved plan TEA Technology Plan Receive approval from TEA for Technology
implementation of the TEA Technology e-plan. by the State. Plan.
20.16 Maintain CIPA compliance with teaching internet CIPA Compliance Teacher lesson plans Make Internet Safety available in
safety to address cyber bullying and predator curriculum for teachers by January 1, 2013.
awareness
GOAL:

20.17 Initiate Texas Virtual Schools (TxSVN) for high Successful completion of Numbers of students successfully Offer a summer school and fall 2011
schools and provide the needed coordination to students taking virtual completing classes and obtaining TxSVN class offerings.
make the program a success school classes credit.
20.18 Investigate the use of web-based collaborative tools Students and teachers using Numbers of students and teachers Identify benefits of benefits of web-based
such a Google Apps for high school use tools like Google Apps for successfully using web-based collaborative tools and initiate a pilot.
collaborative work collaborative tools
20.19 Develop a K-13 ET Integration Plan that works at PDAS teacher observations PDAS observations 100% of teachers using technology in the
the C&I Director level, including content once a month indicating Updated lesson plans in core areas classroom by December 2011
coordinators, content specialists, and peer technology use with Technology TEKS.
facilitators, to update curriculum, scope and Increased technology use in
sequence, and lesson plans to include technology the classroom
TEKS.
20.17 Initiate Texas Virtual Schools (TxSVN) for high Successful completion of Numbers of students successfully Offer a summer school and fall 2011
schools and provide the needed coordination to students taking virtual completing classes and obtaining TxSVN class offerings.
make the program a success school classes credit.
20.18 Investigate the use of web-based collaborative tools Students and teachers using Numbers of students and teachers Identify benefits of benefits of web-based
such a Google Apps for high school use tools like Google Apps for successfully using web-based collaborative tools and initiate a pilot.
collaborative work collaborative tools
20.19 Develop a K-13 ET Integration Plan that works at PDAS teacher observations PDAS observations 100% of teachers using technology in the
the C&I Director level, including content once a month indicating Updated lesson plans in core areas classroom by December 2011
coordinators, content specialists, and peer technology use with Technology TEKS.
facilitators, to update curriculum, scope and Increased technology use in
sequence, and lesson plans to include technology the classroom
TEKS.
* Steve Koester, Cindy Allen, Robyn Sewell, Lori Roberts, Melissa Botkin, Amanda Abonza, D’Ann Proctor
NEW ONES ALIGNED WITH BOARD GOALS
GOAL: The District will develop systematic structures, including effectiveness measures to optimally use operational and educational technology resources.
Board Goal 4C Increase technology support and resources on the Elementary campuses to enhance and improve the technology proficiency of Goose Creek
Students.
20.4c.1 Plan weekly with the Elementary Integration Grade Level Planning Minutes
Specialist and teachers and develop project based
lessons that integrate technology.
20.4c.2 Provide teachers with training on how to incorporate PDAS walkthroughs and
technology into daily lessons by having students use observations
programs such as OneNote, Microsoft Office and Staff Development Roster
Google docs. Sample student projects on Ed
Tech website
20.4c.3 Utilize the three Elementary Integration Specialists Rotation schedule and 5th grade
to co-teach with 5th grade core teachers on a weekly planning minutes
rotation schedule to integrate technology into PDAS walkthroughs and
current lessons. observation reports
20.4c.4 Utilize the three Elementary Integration Specialists Rotations schedule and 5th grade
to instruct 5th grade students with lessons on planning minutes
Internet safety, technology vocabulary, accessing PDAS walkthroughs and
network drives and Internet and email etiquette. observation reports
Sample student projects on Ed
Tech website
20.4c.5 Provide each elementary campus with training for PDAS walkthroughs and
the Type to Learn program which each campus will observation reports
be using to instruct 3rd through 5th graders in Type to Learn Program
keyboarding. Students will be expected to type
24wpm by the end of 5th grade.
GOAL: The District will develop systematic structures, including effectiveness measures to optimally use operational and educational technology resources.
Board Goal 4D Integrate technology into daily lessons in the core content areas at the application level at secondary campuses.
20.4d.1 Provide teachers with training and support PDAS walkthroughs and
integrating technology into daily lessons. observation reports
Teacher Lesson plans
Roster of Staff Development
sessions
20.4d.2 Provide Junior School teachers at Baytown Junior Team meeting minutes
and Horace Mann Junior with training and support
on current technology that compliments the junior
high laptops.
20.4d.3 Provide teachers with the opportunity to take after-
school courses in Word I, Word II, Excel I and
Excel II, Web 2.0 tools, document cameras and
interactive whiteboards (Promethean and Mimio) to
build proficiency with classroom technology tools.
20.4d.4 Provide the students at Goose Creek Memorial, Gaggle reports
Robert E. Lee and Ross S. Sterling with a district
email through Gaggle and investigate the use of
Google mail with the students at Impact Early
College so that teachers can better communicate
with their students and integrate 21st century
communication skills into their classroom.
20.4d.5 Promote students bringing their own electronic
device according to the guidelines and procedures in
the student handbook at Robert E. Lee and Impact
Early College. If successful, expand the program to
all high schools students second semester to
promote technology integration and every day use.
20.4d.6 Support core coordinators utilizing the Educational Gather sample student projects
Technology department to work with teachers to from each school to post on the
integrate technology into existing lessons. Areas of Educational Technology website
support include:
21 Library and Media Services

GOAL:
Provide professional development for those that fall under the Administrative Technology user classification to continually increase value and productivity through
technology training and certification.

21.1 Establish a Increased Course requests and certifications Complete 10 total computer certifications.
.
22 Phone Support
GOAL:
Provide cutting edge, cost effective telephones services to all District teachers and staff

22.1 Reduce unnecessary phone services Reduced cost Number of phone lines Reduce services by 9-1-2013
22.2 Get all phones on the network Reduced cost Networked phones Network phones by 9-1-2013
22.3 Develop a plan to reduce the cost of phone services Reduced cost Vo/IP phones or latest technology Plan by 9-1-2013

TMS Strategic Plan

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TMS Strategic Plan

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TMS 2013-2013 Strategic Plan – Translation of Board Goals, DIP, e-Plan, and TEAM Goals into S.M.A.R.T.

Technology Procurement / Inventory Management (9)

SMART Result Indicators Measures Targets

Result Indicators Measures Targets

SMART Result Indicators Measures Targets

RESPONSIBLE STAFF: (* designates Team Lead)

3 CUSTOMER and STUDENT FOCUS

Result Indicators Measures Targets

3 CUSTOMER and STUDENT FOCUS

Result Indicators Measures Targets

4 MEASUREMENT, ANALYSIS, and KNOWLEDGE MANAGEMENT

Result Indicators Measures Targets

4 MEASUREMENT, ANALYSIS, and KNOWLEDGE MANAGEMENT

Result Indicators Measures Targets

7 RESULTS (Board Goal 4a)

7 RESULTS (Board Goal 4a)

7 RESULTS (PEP Feedback – Opportunity for Improvement)

7 RESULTS (PEP Feedback – Opportunity for Improvement)

Result Indicators Measures Targets

9 TECHNOLOGY PROCUREMENT / INVENTORY MANAGEMENT

Result Indicators Measures Targets

RESPONSIBLE STAFF: (* designates Team Lead)

10 CUSTOMER SUPPORT SERVICES

Result Indicators Measures Targets

Result Indicators Measures Targets

Result Indicators Measures Targets

RESPONSIBLE STAFF: (* Designates Lead)

Result Indicators Measures Targets

16 LOCAL AREA NETWORKING (LAN) SERVICES

17 WIDE AREA NETWORKING (WAN)

18 CAMPUS TECHNOLOGY SUPPORT (CTS) ONSITE SERVICE

Result Indicators Measures Targets

18 CAMPUS TECHNOLOGY SUPPORT (CTS) ONSITE SERVICE

Result Indicators Measures Targets

Result Indicators Measures Targets

Result Indicators Measures Targets

Result Indicators Measures Targets

Result Indicators Measures Targets

NEW ONES ALIGNED WITH BOARD GOALS

21 Library and Media Services

Result Indicators Measures Targets

Result Indicators Measures Targets

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