PART - A

1. What is ‘intranet’?
2. What is ‘pioneering company’?
3. Define ‘balanced score card’?
4. What do you mean by ‘virtual team work’?
5. What do you mean by expert system?
6. Define ‘learning organization’?
7. What is ‘information pull strategy’?
8. What is business process re-engineering?
9. What do you mean by knowledge capture?
10. Who is knowledge analyst?
11. What do you mean by back-bone layer?
12. What do you mean by knowledge transfer?
13. What do you mean by knowledge mapping?
14. What do you mean by knowledge cycle?
15. Distinguish between BPO and KPO?
16. What is chunking knowledge?
17. What is fuzzy logic?
18. Differentiate between tacit and explicit knowledge?
19. What are the different tools to KM?
20. Define Meta knowledge?
21. Define semantic networks. Give an example?
22. What do you mean by knowledge leveraging?
23. What is knowledge gap?
24. What is knowledge creation?
25. Who is knowledge analyst?

PART – B
1. Critically examine the role of CKO?
2. Write a note on ‘knowledge mapping’?
3. Write an explanatory note on intranet?
4. Briefly explain the KM practices of any one leading company?
5. Briefly explain the characteristics of knowledge economy?
6. Distinguish between data, information and knowledge?
7. Where does knowledge management come from?
8. Explain the process of knowledge management?
9. Explain the main impediment s to knowledge sharing?
10. Process of knowledge creation, capturing and sharing?
PART – C
1. Write an explanatory note on KM system architecture?
2. Describe knowledge management practices of a company your familiar with?
3. What are the learning organizations? Illustrate an example to support your answer.
4. Explain the Nonaka’s model of knowledge management creation and transformation?
5. Critically examine the important steps in knowledge process?
6. Critically examine the necessary infrastructure for successful KM?
7. What is tacit knowledge? Explain its use and barrier in sharing?
8. What are the challenges in knowledge capture?
9. What are the benefits of KM? Quote it with an example.
10. Describe knowledge management practices of a company your familiar with?