COMPILATION OF MISSION STATEMENTS OF BANKS AND NBFCs

INDUSTRY: BANKS
1. Bandhan Bank Ltd.
Mission Statement:
To provide our customers accessible, simple, cost-effective and innovative financial
solutions in a courteous and responsible manner. To create value for all stakeholders
through a committed team, robust policies and superior systems and technology.
Source: https://www.bandhanbank.com/about-bandhan-bank.aspx
2. Bank of Baroda (BoB)
Mission Statement:
To be a top ranking National Bank of International Standards committed to augmenting
stake holders' value through concern, care and competence.
Source: https://www.bankofbaroda.in/overview.htm
3. Canara Bank
Mission Statement:
To provide quality banking services with good customer care, create value for all
stakeholders and continue as a responsive corporate social citizen.
Source: https://www.canarabank.com/english/about-us/
4. HDFC (Housing Development Finance Corporation) Bank Ltd.
Mission Statement:
HDFC Bank's mission is to be a World Class Indian Bank. The objective is to build
sound customer franchises across distinct businesses so as to be the preferred provider
of banking services for target retail and wholesale customer segments, and to achieve
healthy growth in profitability, consistent with the bank's risk appetite. The bank is
committed to maintain the highest level of ethical standards, professional integrity,
corporate governance and regulatory compliance. HDFC Bank’s business philosophy
is based on five core values: Operational Excellence, Customer Focus, Product
Leadership, People and Sustainability.
Source: https://www.hdfcbank.com/aboutus/general/business_focus.htm
5. ICICI (Industrial Credit and Investment Corporation of India) Bank Ltd.
Mission Statement:
We will leverage our people, technology, speed and financial capital to:
 be the banker of first choice for our customers by delivering high quality, world-
class products and services.
 expand the frontiers of our business globally.
 play a proactive role in the full realisation of India's potential.
 maintain a healthy financial profile and diversify our earnings across businesses and
geographies.
 maintain high standards of governance and ethics.
 contribute positively to the various countries and markets in which we operate.
 create value for our stakeholders.
Source: http://www.icicigroupcompanies.com/corporate_governance.html
6. IDBI Bank Ltd. (erstwhile Industrial Development Bank of India Ltd.)
Mission Statement:
 Delighting customers with our excellent service and comprehensive suite of best-
in-class financial solutions;
  Touching more people's lives with our expanding retail footprint while maintaining
our excellence on corporate and infrastructure financing;
 Continuing to act in an ethical, transparent and responsible manner, becoming the
role model for corporate governance;
 Deploying world class technology, systems and processes to improve business
efficiency and exceed customer’s expectations;
 Encouraging a positive, dynamic and performance-driven work culture to nurture
employees grow them and build a passionate and committed work force;
 Expanding our global presence;
 Relentlessly striving to become a greener bank.
Source: https://www.idbibank.in/idbi-bank-vision-mission.asp
7. IndusInd Bank Ltd.
Mission Statement:
We will consistently add value to all our stakeholders and emerge as the ‘best-in-class’
in the chosen parameters amongst the comity of banks, by doubling our profits, clients
and branches within the next three years.
Source: https://www.indusind.com/about-us/company-profile/vision-and-mission.html
8. Punjab National Bank (PNB)
Mission Statement:
Creating Value for all its Customers, Investors and Employees for being the first choice
for all stakeholders.
Source: https://www.pnbindia.in/corporate-mission.html
9. RBL Bank Ltd. (erstwhile Ratnakar Bank Ltd.)
Mission Statement:
 Customers at the Heart
To engage and understand customer needs, provide best-in-class products and
services, be responsive and quick in resolving queries resulting in true customer
delight and peace of mind.
 Employees as the Pillar
To provide an enabling work culture, where career aspirations can be realised
through consistent performance and demonstration of the Bank's core values and
beliefs.
 Community as the Cause
To deliver robust and cost-effective banking services that promote financial
inclusion, catalyse growth and reduce social inequalities.
 Shareholder Value as the Focus
To demonstrate high corporate governance standards that protects and balances
stakeholder interests in the journey to achieving short and long-term business goals.
Source: https://ir.rblbank.com/our-mission-and-vision.aspx
10. State Bank of India (SBI)
Mission Statement:
Committed to Providing Simple, Responsive and Innovative Financial Solutions.
Source: https://www.sbi.co.in/portal/web/about-us/mission-vision-values
INDUSTRY: NON-BANKING FINANCIAL COMPANIES (NBFCs)
1. IFCI Ltd. (erstwhile Industrial Finance Corporation of India Ltd.)
Mission Statement:
To adopt the best practices in financing industry and infrastructure and leverage core
competencies in promoting sustainable industrial and infrastructure development in the
country. To act as a competitive, client friendly and development oriented organization
delivering financial products and services to the satisfaction of all stakeholders.
Source: https://www.ifciltd.com/?q=content/vision-and-mission
2. Indian Railway Finance Corporation Ltd. (IRFC)
Mission Statement:
To make IRFC one of the leading Financial Service Companies in the country, for
raising funds from the capital market at competitive cost for augmenting railway plan
finances, duly ensuring that the Corporation makes optimum profits from its operations.
Source: http://irfc.nic.in/vision-mission-2/
3. Intec Capital Ltd.
Mission Statement:
To provide simple and fast asset acquisition solutions for machines and equipment to
small and medium enterprises by proactive collaboration with manufacturers.
Source: http://www.inteccapital.com/about-us/vision-and-mission/
4. Mahindra & Mahindra Financial Services Ltd.
Mission Statement:
To transform rural lives and drive positive change in the communities.
Source: https://www.mahindrafinance.com/company-overview.aspx
5. Manappuram Finance Ltd.
Mission Statement:
Manappuram Finance Limited is dedicated to the mission of bringing convenience to
people’s lives and making their lives easier. We offer secured and unsecured credit to
meet their varied financial needs from instant gold loans to microfinance, affordable
home loans, vehicle finance and more.
Source: https://www.manappuram.com/company/mission-vision-and-values.html
6. National Small Industries Corporation Ltd. (NSIC)
Mission Statement:
To promote and support Micro, Small & Medium Enterprises (MSMEs) Sector by
providing integrated support services encompassing Marketing, Technology, Finance
and other services.
Source: https://www.nsic.co.in/Corporate/AboutUs.aspx
7. Power Finance Corporation Ltd. (PFC)
Mission Statement:
PFC would be the most preferred Financial Institution; providing affordable and
competitive products and services with efficient and internationally integrated sourcing
and servicing, partnering the reforms in the Indian Power Sector and enhancing value
to its stakeholders; by promoting efficient investments in the power and allied sectors
in India and abroad.
We will achieve this being a dynamic, flexible, forward looking, trustworthy, socially
responsible organization, sensitive to our stakeholders' interests, profitable and
sustainable at all times, with transparency and integrity in operations.
 Source: http://www.pfcindia.com/Home/VS/5
8. PTC India Financial Services Ltd.
Mission Statement:
To partner and forge strong relationships with credible stakeholders to provide
complete financial solutions' equity, debt and other financial services for all links in the
energy value chain and related infrastructure sectors.
Source: https://www.ptcindia.com/solutions-generators/pfs-vision-mission/5/20
9. REC Ltd. (erstwhile Rural Electrification Corporation Ltd.)
Mission Statement:
 To facilitate availability of electricity for accelerated growth and for enrichment of
quality of life of rural and urban population.
 To act as a competitive, client-friendly and development-oriented organisation for
financing and promoting projects covering power generation, power conservation,
power transmission and power distribution network in the country.
Source: https://www.recindia.nic.in/our-mission-vision
10. SBI Global Factors Ltd. (SBIGFL)
Mission Statement:
 Provide world class products and service to clients in factoring and related
activities.
 Create and expand the market.
 Create and value and enrichment to all the stakeholders Viz., Customers,
Shareholders and Employees.
 Continuous innovation in processes and functions.
Source: https://www.sbiglobal.in/vision-and-mission.html