# the consumer. As a
Sanaa nVeritional individual
5 R any. Ever ;
id services, hires and purchases Y company is also
‘The tran,
inite standards of Weights and Measures, a
jual or association or
& consumer
and services are
‘ase may be. Whether one is
ator intends to provide protection
sactions of goods
8 the ¢
@ company, the legist
)TECTION ACT, 1986
all apply to all goods and services.
~The Consumer Protection Act, 1986, Sec. 1(4)
[Assembly of the United Nations on 19 April 1985 adopted a set of guidelines
n of consumers and authorized the Secretary General to persuade member
make policies and enact laws accordingly. The guidelines were as follows:
nand promotion of consumer economic interests
s for safety and quality of consumer goods and services
enabling consumers to obtain redressal
elating to specific areas (food, water, and pharmaceuticals)
ducation and information programme
enacted the law which expressed the spirit of Articles 14-19 of the
of India, The Act provides for effective safeguards to consumers against
exploitations and unfair dealings, relying mainly on compensatory rather
‘preventive approach, It applies to all goods and services unless specifically
vers the private, public, and cooperative sectors and provides for speedy
a fol principles, which express the rights of the consumers:
Those ‘ hazardous to life and property. .
; re yas informed choice, one needs to know the quantity,
‘standard, and price of goods or scrvices. i
Bie Scaios fest trade practices and encourages the spirit
‘the consumer has a true choice.
‘uphold the interests of the com
non-political, non-commercial,
ie ss when con:
‘ ively small; but
isthe most important aspect in
‘the cause of exploitation.
+ awareness
zagaorance
ers, the consumer welfare fora
and are free of litigation. Re
and must be compensated.
sidered across society,
making the