Pinterest

- “Showrooming”—a phenomenon whereby shoppers visit stores to examine

merchandise in person before buying the items online
o Threat to brick-and-mortar

Trinity Health
The information system development and implementation process is much more
complicated than just developing a hardware and software solution to a problem and
delivering it to a user. The solution must be integrated into the other existing information
systems and most importantly, integrated into how the organization does business.

Introduction
- Reward value: reduction in reimbursement, address costs
- Trinity Health: address challenges by implementing a more unified operating
model across its highly distributed facilities
o IT-enabled business processes
o Aspects to be successful: high quality, cost-effective, adaptable to
regulations
o Unified Enterprise Ministry (EM): increase quality and decrease cost
 Unified system that leveraged scale and skill
 Willingness to accept risk
 Catholic heritage

Building a Digital Platform

- Genesis Strategy
o Standardized PCs and consolidated datacenters
o Common software for 5 key functions

Leveraging Data & Analytics

- Operating efficiencies & the ability to collect and analyze enterprise data
- Unified data warehouse (UDW): EHR repository and transaction data
- Problems such as data consistency and quality problems
Making Progress on the Enterprise-wide Journey
- Retrospective reports & performance benchmarking (what) -> cause-and-effect
relationships (why: mostly collaborative activities

1. Identify two initiatives that Trinity Health should pursue next to leverage its
existing IT capability that would increase the quality of care or reduce cost.
Describe why you selected the initiatives that you did and how they would return
value.