10.

Quality Management Process

Quality management process is management process to assemble the quality requirement

quantified by customers. Quality management process is established by all stakeholders and
the project team, so that could ensure the original quality is implemented. There are three
main sections in the quality management process, which are Quality management plan,
Quality assurance and Quality control.

Process 1 – Quality Management Plan

In order to complete the STP project, we divided the project into two parts. The first part
focuses on physical reconstruction work. The task at this stage is to ensure that the site
reconstruction work must meet the regulatory requirements at the local and national levels,
and reduce damage to adjacent homes, ensuring that all projects are completed in this
phase.

The second phase of the work focused on data transfer and secondary training for all
employees. First, at this stage, we will transfer all existing course materials, business
applications and data to the new training center system, and then plan for the second
training for employees also provide more teaching services.

Process 2 – Quality Assurance

In the STP project, quality assurance consists of hardware assurance and software
assurance. Hardware refers to the safety of the venue and the completeness of the teaching
facilities. The software refers to the teaching staff.

In terms of site safety and teaching facilities, the venue must ensure the local and national
regulatory requirements. The teaching facilities must ensure that each classroom is
equipped with a series of teaching equipment and quality assurance. In terms of the faculty,
in addition to the plan to give secondary training to our employees, we also need to recruit
more comprehensive and highly educated teachers. This will ensure that our faculty is
strong.

Process 3 – Quality Control

For the STP project, we will create a checklist of task requirements and record completions,
and ensure that the task results meet the project requirements criteria by comparing the
records. In the process of execution, if the result of the task completion does not meet the
requirements or can not be implemented, the project team needs collect and analyze the
requirements, and if necessary, the project team needs to reschedule the time to complete
the task.
 11. Risk Management Process
In our project, because of some inevitable risks. It is necessary to have a risk management
process. The risk management process which can decrease the incidence of risk and protect
the project completed successfully. We believe PMBoK’s six steps project risk management
is suitable to our project and regulate some technique in order to deal with some
unavoidable risks.

1. Risk Management Planning

Risk management planning is the procedure of defining how risk management works in the
project. The risk management plan is a portion of project management, demonstrating risks
and costs that are peculiarly designed to address risks, although providing guidance for
project risk implementation. Our risk management plan includes risk identification, risk
analysis, risk response and risk control.

2. Risk identification

Risk identification refer to identify potential risks that may happen at any time
although document their processes. Any risks and harmful effect that happen during
the project need to be documented and reflected from different outlooks. This time,
the project manager is needed to ask the team to brainstorm, list and past projects to
evaluate the risks that may be challenged. For this project, we believe that the major
risks happen in the project's budget overruns and employee issues.

3. Risk analysis

Risk analysis and valuation are used to arrange and influence risks. They include qualitative
risk analysis and quantitative risk analysis.

Qualitative risk analysis is the comprehensive analysis and valuate the probability and effect
of risk generation and prioritization. This way we can find out key risks that may have a
important impact on the project.

Quantitative risk analysis define that analysis the effect and impact of key risks, and we
need to deliberate solutions to lessen the negative impact of risk.

The risk analysis as below the table：

Risk ID Risk Description Likelihood Impact Strategy

1 low High
2 high Medium
3
Table 10. 1: Risk analysis table
 4. Risk Response

The risk response is a proposal that is detailed after the risk analysis, which confirm that the
solution is proximately available when the risk happened. Due to there are both positive
and negative risks, the team should also work in two different ways.
For positive risks, the team should discuss how to guide and use it. Otherwise, how the
team should avoid and resolve negative risks, or risk transfer.

NEGATIVE RISKS POSITIVE RISKS

 Risk avoidance  Risk exploitation
 Risk acceptance  Risk sharing
 Risk transference  Risk enhancement
 Risk mitigation  Risk acceptance

Risk Description Trigger Owner Response Resources Required

Table 10. 2: Risk Response plan table

5. Risk monitoring and control

Risk monitoring is an significant part of risk management. Tracking the risks that have
happened, to monitor and distinguish some have not occurred risks. There is a primarily
project manager will manage risk monitoring during the project and use risk review, risk
meetings and reports to device risk monitoring in our project.

12. Project Monitoring and Control

Project monitoring benefits to the project to monitor and accomplish the progress cost and
quality of the project, also achieve the project goal with better quality and good
administration under the supervision of the project team. This project comprises of four
parts, project control structure, meeting, reporting and change control.

Project Meeting Structure

Regular meetings can benefits to the project to proceed well and successfully, so that team
members can pay attention on the project and guarantee the development of the team.
We will structure the regular meeting as follows：

Project meeting

Meeting Name Description Member Occurrence

Project Planning Assign roles and Project Manager, Once

Meeting responsibilities to Project Team
project team members
Project Kick-off Motivates the team and Project Manager, Once
Meeting start tasks COO,
CEO,
Business units,
Project Team
Status Meeting Keep track on each task Project Manager, Weekly
and progress Project Team

Process Meeting Project status and COO, Monthly

change CEO,
Project Manager
Issue Meeting Deal with emergency Project Manager, Depend on issue
issues Project Team
Project complete Summaries and COO, The end of project
Meeting evaluation CEO,
Project Manager,
Project Team
Table 11.1 Project meetings

Project Report Structure

This report is documented during the project to monitor project issues and results.
See the following report for details：

Type Member Purpose Occurrence

Review reports Project manager Review the progress Monthly
and the completion of
tasks
Status reports Project manager Report the project Monthly
Progress reports Project manager Report progress and Monthly
issues
Forecast reports Project manager Monitor future task Monthly
Summary reports Project manager Summarize the End of
project project
Table 11.2 Project report
Change Control Process

During the development of the project, project would be changed at any time, and the
project manager should consider the effect of the modification on the project. If the impact
is unimportant, the project could be modify. However, when changes would lead to a high
cost or cause a large problems, the project manager needs to conducted a meeting with the
project sponsor and project team to discuss how to solve the modification and reduce the
disadvantage effects.
The change requests will be following four steps:
1. Receive change requests: The request can be in any word file format.
2. Change request analysis: Analysis by project manage and the stakeholders.
3. Approval and implementation: The project management will conducted a meeting
about change request will project team.
4. Change request result log: A document to record in future project.

Project Control Structure

This structure displays the relationship between the main stakeholders in this project, the
Chief Executive Officer(CEO) and the Chief Operating Officer(COO) are the most important
supervisory layers, and the project manager has direct contact with stakeholders. In terms
of the level, project managers should share rights with the business units, however business
units would not be received reports from the project team directly.

The information is shown in figure 11.1 as below:

 Figure 11.1 Project Control Structure

13. Implementation Strategy

Our team has determined to use direct cutover implementation strategy for “New Training
Centre”. Parallel operation, phased operation could be deliberation, however, we decided
chosen direct cutover and the following are the reasons.

 Direct cutover can ensure product is implemented quick and achieve, also time is the
frequently concerned issue of this project, because there will be not much value
return if the implementation is slow.

 Direct cutover could ensure the disbursement and time on fully operation is low
when comparing with other implementation strategies, it can lead the team to use
the budget and time more intelligent on improving the quality of the STP.

To become the NO.1 corporate training provider in Australia, it is necessary to recruit more
training teachers in all aspects, make more reasonable adjustments in the venue and
timetable, maximize the use of the site with limited teacher resources, and maximize the
time schedule.
In terms of promotion, STP can be promoted in the vicinity of schools or commercial centers
in the form of newspapers, advertisements and posters, so that more people know that STP
has the best teachers and more comfortable venues to teach.