Republic of the Philippines

NEGROS ORIENTAL STATE UNIVERSITY

RA 9299 June 25, 2004
Dumaguete City Main Campuses I & II, Bayawan - Sta. Catalina Campus
Bais City Campuses I & II, Guihulngan Campus, Siaton Campus, Mabinay Campus, Pamplona Campus
Kagawasan Avenue, Dumaguete City, Negros Oriental, Philippines 6200
Phones: (63) (35) 225-4751; (63) (35) 422-7574 Fax: (63) (35) 225-0777
E-Mail: sojor@norsu.edu.ph Internet Homepage: http://www.norsu.edu.ph

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - HRDM

Syllabus in AOM: ADMINISTRATIVE OFFICE MANAGEMENT
SY: 2019-2020

Course Code HRDM 130 / HRDM 200 Course Title ADMINISTRATIVE OFFICE MANAGEMENT
Credit Units 3 units Time Duration 54 hours (3 hours per week)
Program Placement 1ST SEM, 2ND YEAR & 3RD YEAR BSBA Prerequisite Management 132

This course is a study of the different phases of administrative office management and its vital role in the business organization. It also
A. Course includes the importance of AOM on management, technology, management's decision making and the need for good planning toward job
Description satisfaction and self-actualization. It covers topics like the basic concepts of AOM, managing a culturally diverse workforce, managing
administrative services, and controlling administrative services. (CMO No. 39, Series of 2006)

Prepared by: Reviewed and Approved By:

MARIA KATHLEER A. TIAMPONG, MBA MAYUAN T. CALIJAN, MBA LIZA J. CABALLERO, Ed.D.
Course Instructor Dean, CBA Assistant Campus Administrator for Academic Affairs
Code#: Date Reviewed & Approved:
Effective Date:___________________
____ UNCONTROLLED ___ CONTROLLED ____Standard ____Law ____Regulation
A. Course Objectives
At the end of the program, students will be able to:

1. Recognize basic traditional office management practices, emerging management trends, administrative management
resource areas, and restructured office systems and training needs.
2. Practice leadership and communication skills in business environments, including groups, teams and conflict resolution.
3. Manage human resources in the office including staffing, on-the-job employee practices, workforce improvement,
Knowledge
conflict resolution, job stress, time management as well as work ethics and business etiquette issues.
4. Manage the trends and challenges of office work network systems as a result of new technology.
5. Demonstrate knowledge of employee recognition and compensation and tackle health and safety related issues.
6. Demonstrate effectiveness in planning, executing and follow up meetings.
1. Demonstrate knowledge of employee recognition and compensation and tackle health and safety related issues.
Skills/ Abilities 2. Demonstrate effectiveness in planning, executing and follow up meetings.
3. Manage the trends and challenges of office network systems as a result of new technology.
1. Show an appreciation on the importance of administrative office management as a function of HRM in an organization.
Values/ Attitudes
2. Values individual effort and working in a team as part of group presentations.

The student gets to introduced to concepts/principles as to the students ability to:

1. Articulate and discuss basic
Competency Standards
2. Effectively address solutions to certain environmental issues existing in the community
3. Give ways that they can make practical day-to-day decisions that promote sustainable use of natural resources
4. Recognize the importance of social responsibility in creating a harmonious and sustainable environment.
C. Course Outline
Week Topic
1 NORSU Preliminaries: NORSU VMG, Program Objectives, and Course Compentency
I. Office in today's world of business
a. Functions and importance of office
b. Role of Management in the workplace
2,3
c. Administrative Manager Position (Responsibilities, Challenges, Qualifications)
d. Levels and Skills of Management
e. Principles of Management
II. Organizing for Office Operation
 a. Definition of Office Organization
b. Principles of Office Organization
c. Organizational Structure
d. Centralization VS. Decentralization
4,5 e. Common jobs in the Office
f. Dividing and Grouping of work
g. Delegation
h. Office Operations and Procedures
III. The Communication Process
a. Meaning of Communication
b. Ways to Communicate
c. Variables affecting the communication process
6,7
d. Elements of the communication process
e. Communication Flows
f. Barriers of Effective Communication
g. Elements of the Listening Process
IV. Office Etiquette
a. General Office Manners
b. Business Meeting Top Seven
8,9
c. The Why's of Etiquette
d. The Importance of Workplace Etiquette
e. Key Elements to a Productive, Happy Workplace
10 MIDTERM EXAMINATION
V. Supervising Office Employees
a. Factors that Determine Amount of Leadership Ability of Supervisors
b. Leadership
c. Behavioral Theories of Leadership
11,12
d. Situational Theory of Leadership
e. Functions of Supervision
f. Characteristics of Effective Supervisors
 VI. Office Employee Discipline
a. Disciplinary Action
13,14 b. Types of Discipline
c. Grounds for Disciplinary Actions (Civil Service Code)

VII. Motivating Office Employees

a. Meaning of Motivation
15
b. Basic Human Trait that Affects Motivation
c. Theories of Motivation
VIII. Improving Productivity of Office Employees
a. Definition of Productivity
b. Productivity Improvement Plan
16,17
c. Job Design
d. Quality Circles
e. Quality of Work Life (QWL)
18 FINAL EXAMINATION

D. Required Reading
Business Organization and Management, Sixth Revised Edition. By: H. Gutierrez, Jose M. Pura Jr., Rolando M. Garcia : R. M.
Gracia Publishing House, QC.
Zulueta Francisco., et.al. Management Theories and Practices. Academic Publishing Corp.
Andres, Tomas D., Human Resource Management in the Philippine Setting. Philippines: New Day Publishers, 1991.
1. Textbook
Azanza, Patrick Alain., Human Resources Management. Philippines: JMC Press, Inc., 2000.
Pered, Pedrito R. and Pereda Purisima P., Human Resource Management. Philippines: Mindshapers Co., Inc. 2008
Noe, R., Hollenbeck., Gerhart, B.. Wright, P. (2010) Human Resource Management: Gaining a Competitive Advantage,
7th Edition. McGraw Hill Companies Inc., Asia.
https://www.cambridge.org/core/journals
2. Internet www.businessmanagementideas.com/decision-making/decision-making-underrisk
www.google.com
E. Suggested Reading
Business Organization and Management, Sixth Revised Edition. By: H. Gutierrez, Jose M. Pura Jr., Rolando M. Garcia: R. M.
1. Textbook Gracia Publishing House, QC.
Human Resource Management: Gaining a Competitive Advantage, 7th Edition. McGraw Hill Companies Inc., Asia.

F. Course Requirements At the end of the Semester, the students are to comply the requirements on:
 ♦ Midterm and Final Exam
♦ Project (Seminar/Training – Effective Communication)
♦ Written Task and Individual Demostration
The learners are graded according to the following:
♦ Attendance--------------------------------------------------------------------------------------10%
♦ Oral Participation ----------------------------------------------------------------------------- 10%
♦ Quizzes------------------------------------------------------------------------------------------- 10%
G. Grading System ♦ Report --------------------------------------------------------------------------------------------15%
♦ Project ------------------------------------------------------------------------------------------- 15%
♦ Major Exams (Midterms/Finals) ----------------------------------------------------------- 40%
TOTAL ---------------------------------------------- 100%
Midterm Grade (50%) + Final Grade (50%) = Semestral Grade
H. Classroom Policies Expectations from Student:
Students are required to come prepared in this course, advance reading is necessary. She/he is expected to participate
actively in the discussions and expected to comply all the necessary requirements in this course.
Academic Dishonesty:
Students should be academically honest. Any act of dishonesty such as cheating or plagiarism, lying and other forms of
unethical behavior will not be tolerated and will received an F or failure in this course. Plagiarism refers to the use of books,
notes or other intellectual property without giving proper attribution to its author, or representing the work of another person
as one's own; Cheating refers to securing help in a test, copying tests, assignments, reports or projects, collaborating with other
students during the examination or in preparing academic work, and signing another student's name on the attendance sheet.
Policy on Absences:
Students are required to observe 100% attendance in the class. Request for excused absences must be presented upon
reporting back to class. Special examinations will only be allowed in special cases like prolonged illness.
Disability Accommodation:
Persons with physical/learning disabilities are requested to see the instructor within the first two weeks of the semester. A
doable strategy is designed by both the instructor and the student throughout the semester. Have an appointment with the
instructor for his/her consultation time.
 Religious Accommodation:
In the academic work in the class, everybody is required to refrain from conflicts with student's religious practices and/or
observances. For an exemption, the student may request reasonable accommodations. This request must be in writing, and
the instructor will review the request and this may even seek for assistance from the Dean.
Policies on Cellphones, Uniform and Reporting:
 Cellphones should be turned into silent mode while inside the class.
 Students are required to wear their uniforms as scheduled by the university.
Reporting should only consume 20 minutes including the preparation time of the reporters. Turn off all appliances and arrange
all the chairs and tables before leaving the classroom. NO HAND-OUTS, NO REPORT Policy.
MWF 11:00AM-12:00 PM
TTH 4:00-5:00 PM
I. Consultation Hours CBA Office
Email: mkm_alde26@yahoo.com
Cell #: 0955-933-5607
Note: This syllabus is subject for revision and adjustment for whatever supplemental activities the instructor may find necessary as the course
progresses.
 Republic of the Philippines
NEGROS ORIENTAL STATE UNIVERSITY
RA 9299 June 25, 2004
Dumaguete City Main Campuses I & II, Bayawan - Sta. Catalina Campus
Bais City Campuses I & II, Guihulngan Campus, Siaton Campus, Mabinay Campus, Pamplona Campus
Kagawasan Avenue, Dumaguete City, Negros Oriental, Philippines 6200
Phones: (63) (35) 225-4751; (63) (35) 422-7574 Fax: (63) (35) 225-0777
E-Mail: sojor@norsu.edu.ph Internet Homepage: http://www.norsu.edu.ph

Learning Plan in in AOM: ADMINISTRATIVE OFFICE MANAGEMENT

SY: 2018-2019

Course Code OM Course Title ORGANIZATION AND MANAGEMENT

Credit Units 3 units Time Duration 54 hours (3 hours per week)
2ND SEMESTER, 1ST YEAR BSBA-
Program Placement Prerequisite None
BRIDGING
Teaching and Resources
Assessment
Content/Topic Desired Learning Outcomes (DLO's) Learning (Material and
Task (AT's)
Activities Readings)
NORSU PRELIMINARIES
♦ NORSU Vision, ♦ Examine the Vision, Mission and Goals of Negros Oriental State ♦ University
♦ Analyzing ♦ Reflection
Mission and Goals University Handbook
I. BUSINESS IN GENERAL ♦ Defining the Business ♦ Participative ♦ Hand-outs ♦ Chapter
II. THEORY OF ORGANIZATION IN♦ Enumerating the kinds of Business lecture Assignment
BUSINESS AND INDUSTRY – ♦ Discuss the history of Business ♦ Reporting ♦ Laptop w/ ♦ Graded
TERMNINOLOGY IN BUSINESS ♦ Enumerate the reasons why people go into business Projector Demonstration
♦ Explain the terminology of business
♦ Explain the attributes of the term organization
♦ Enumerate the basic consideration in the organization
♦ Discuss the methods for a sound business organization
♦ Discuss the meaning of management ♦ Reporting ♦ Laptop w/ ♦ Short Quiz
♦ Discuss and enumerate the attributes of management ♦ Participative projector ♦ Oral
♦ Enumerate the functions of management Discussion Recitation
♦ Whiteboard
III. THEORY OF MANAGEMENT IN ♦ Discuss what is a system and how to manage the system
♦ Discuss the principles of management and the role of leadership and marker
BUSINESS AND INDUSTRY –
SOUND PRACTICES AND ♦ Discuss the difference between line type and functional type
FUNDAMENTAL PRINCIPLES ♦ Discuss the advantages and disadvantages of line and functional
IV. TYPES OF ORGANIZATION type
♦ Discuss the development in the organization
V. OWNERSHIP AND ♦ Discuss the different types of ownership ♦ Discussion ♦ Laptop w/ ♦ Oral
STRUCTURAL FORMS OF ♦ Discuss the advantages and disadvantages of different kinds of projector participation
BUSINESS ENTERPRISE ownership ♦ Case study ♦ Sharing self
VI. ORGANIZATION FOR FINANCE ♦ Discuss the forms of public ownership presentation ♦ Whiteboard experience
VII. ORGANIZING AND PHYSICAL ♦ Define and discuss what is finance and its functions and marker
FACILITIES ♦ Hand-outs
♦ Elaborate the different between savings and investment
♦ Identify and discuss the different functions of banks
♦ Explain how to select plant location
♦ Discuss about the selection and erection of buildings and explain
the plan layout and its purpose
VIII. ORGANIZATION FOR ♦ Define what is organization for production ♦ Reporting ♦ Powerpoint ♦ Short Quiz
PRODUCTION ♦ Explain the different types of production process presentation (Situational)
IX. ORGANIZATION OF ♦ Enumerate the factors involved in manufacturing ♦ Interactive ♦ Hand-outs
PERSONNEL ♦ Identify the steps in production control class discussion
X. ORGANIZATION FOR SALES ♦ Laptop w/
♦ Discuss the basic personnel problem
AND ADVERTISING projector
♦ Enumerate the six main factors in selecting personnel
♦ Enumerate the different steps in training
♦ Define what is marketing
 ♦ Discuss why sales is important in the business
♦ Explain the different channels of distribution
♦ Enumerate the kinds of goods
♦ Identify the price, quality and type of service
♦ Discuss the importance of market research
♦ Discuss the concept of advertising

XI. ORGANIZATION FOR ♦ Explain the importance and objectives of purchasing ♦ Reporting ♦ Powerpoint ♦ Oral
PURCHASING, STOREKEEPING, ♦ Discuss the functions of purchasing presentation Recitation
AND TRANSPORTATION ♦ Enumerate the procedure in purchasing
XII. ORGANIZATION FOR OFFICE ♦ Explain the difference between purchasing with other organization ♦ Discussion ♦ Laptop w/ ♦ Chapter
MANAGEMENT AND BUSINESS projector Assignment
♦ Define what is office management and service
RESEARCH ♦ Hand-outs
♦ Explain what is office system
XIII. ORGANIZATION FOR
ADMINISTRATION ♦ Discuss what is record keeping and the importance of record
XIV. AUTOMATED keeping
MANAGEMENT APPROACH ♦ Determine the office layout and office accounting organization
♦ Discuss the importance of business research
♦ Elaborate the function of the administration and how the
management works
♦ Explain the meaning of control
♦ Identify the administration control
♦ Define and elaborate what is budget and its importance
♦ Enumerate the different government control
♦ Discuss the accounting control