POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

College of Business Administration

Department of Human Resource Management

COURSE TITLE Administrative and Office Management

COURSE CODE HRMA 30013
CREDIT UNITS 3 Units
COURSE PREREQUISITE None
COURSE DESCRIPTION This course is designed to provide the students with the potential for obtaining a supervisory or managerial position in an office environment. In addition to acquiring administrative and office
skills, the students will learn managerial process, human relations, and office and people management. The course also provides insights and understanding of the work environment, technology,
workplace communication and control systems.

Institutional Learning Outcomes Program Outcomes Course Outcomes

1. Creative and Critical Thinking  Apply the basic concepts that underlie each of the
Graduates use their imaginative as well as a rational thinking abilities functional areas of business (marketing, finance,  Acquire knowledge on new technologies and modern work systems.
to life situations in order push boundaries, realize possibilities, and human resources management, production and
deepen their interdisciplinary and general understanding of the world.
 Determine the office administrative functions
operations management, information technology, and  Analyze the application of managerial functions to office administration
2. Effective Communication
Graduates are proficient in the four macro skills in communication
strategic management) and employ these concepts in  Evaluate an effective office administration program
(reading, writing, listening, and speaking) and are able to use these various business situations.  Create an effective office administration program
skills in solving problems. Making decisions, and articulating thoughts
when engaging with people in various circumstances.  Select the proper decision-making tools to critically,
3. Strong Service Orientation analytically and creatively solve problems and drive
Graduates exemplify the potentialities of an efficient, well-rounded and
results.
responsible professional deeply committed to service excellence.
4. Community Engagement
Graduates take an active role in the promotion and fulfillment of  Analyze the business environment for strategic
various advocacies (educational, social and environmental) for the direction.
advancement of community welfare.
5. Adeptness in the Responsible Use of Technology
Graduates demonstrate optimized use of digital learning abilities,
 Express oneself clearly and communicate effectively
including technical and numerical skills. with stakeholders both in oral and written forms.
6. Passion to Lifelong Learning
Graduates are enabled to perform and function in the society by taking  Demonstrate corporate citizenship and social
responsibility in their quest to know more about the world through responsibility.
lifelong learning.
 Manage a strategic business unit for economic
7. High Level of Leadership and Organizational Skills
Graduates are developed to become the best professionals in their
sustainability.
respective disciplines by manifesting the appropriate skills and
leaderships qualities.  Apply information and communication technology
8. Sense of Personal and Professional Ethics (ICT) skills as required by the business environment.
Graduates show desirable attitudes and behavior either in their
personal and professional circumstances.
9. Sense of National and Global Responsiveness  Innovate business ideas based on emerging industry.
 Graduates’ deep sense of national compliments the need to live in a
global village where one’s culture and other people culture are respected.
 Conduct Business Research

 Generate new knowledge using research and

development projects.

 Perform the basic functions of management such as

planning, organizing, staffing, directing and
controlling.

 Plan and implement business related activities.

 Prepare operational plans.

 Work effectively with other stakeholders and manage

conflict in the workplace.

 Exercise high personal moral and ethical standards.

Course Plan

Week Topic Learning Outcomes Methodology Resources Assessment

Week 1-2 Course Orientation and requirements Appreciate the essence of taking up the course Modular Approach The Administrative Professional in the Global The student should be
and the importance of possessing right attitude and Interactive discussion Office by, L.A. Alegre,M.A. Gomez,C.B. Mapa, able to answer and
behavior in the workplace Z.R. Lopez;
Management Concepts essay question worth
1. The managerial process PowerPoint presentation 20 points.
Principles and Practices of Management and
Identify the different concepts of management.
2. The organizing process Organization by, Samuel M.Salvador, 2013 Ed.
3. The communication process Video Presentation Written Exams
Explain the organizing functions of management. The Office Procedures & Technology, 4 th Ed by
Mary Ellen Oliverio, William R. Pasewark &
Outline the process of communication. Bonnie R. White,2003

www.managementstudentguide.com

Week 3-4 The Workplace and its Environment Discover the factors to be considered in planning Lecture forum The Administrative Professional in the Global The students should be
1. Office layout, design and safety and designing an office layout. Classroom discussion with Office by, L.A. Alegre,M.A. Gomez,C.B. Mapa, able to get at least 15
2. Office environment illustrations Z.R. Lopez: Principles and Practices of out of 20 item quiz
Office equipment and furniture Video presentation Management and Organization by, Samuel
Identify the elements of office environment.
M.Salvador, 2013 Ed.:The Office Procedures &
Written Exams
Technology, 4th Ed by Mary Ellen Oliverio,
List the factors to be considered in selecting and Modular Approach
William R. Pasewark & Bonnie R.
Power Point Presentation
 maintaining office equipment and furniture. White,2003:www.managementstudentguide.co
m

Week 5-6 Management of Human Resource Discover ways to improve recruiting and selecting Lecture discussion Case presentation with
1. Selecting Office Employees employees. Mini case peer assessment
2. Developing office employees Modular Approach Written Exams
3. Supervising office employees List the benefits of employee development. Power Point Presentation

Explain the characteristics of effective supervisors.

Week 7-8 Motivation and Employee Performance Demonstrate the techniques used to motivate Interactive Lecturing The student should be
Recruitment, Selection and Promotion Policies:
1. Motivating Office Employees employees. Classroom discussion with able to obtain at least
The Administrative Professional in the Global
Appraising the Performance of Office illustrations Office, by L.A. ALEGRE, M.A. GOMEZ, C.B. 75% on the Oral Q & A.
Employees Illustrate the methods of performance appraisal. Oral Q & A MAPA AND Z.R. LOPEZ 2005 Written Exams
Modular Approach Case
Video Presentation Principles and Practices of Management and
Organization, by S.M. SALVADOR AND E.F.
GERONIMO

Fundamentals of Human Resource Management

Emerging Experiences, by Africa Josephat
Stephen Itika

Week 9 MID-TERM EXAM

Week 10- Job Analysis and Compensation of Describe job analysis. PowerPoint presentation Chapter 14, Essentials of Human Resource The students should be
11 Employees Role playing Management, Principles and Practices of able to substantially
1. Analyzing jobs of office employees Contrast job evaluation and job analysis. Problem solving exercise to Management and Organization, by S.M. answer an essay
2. Evaluating jobs of office employees develop students’ skills SALVADOR AND E.F. GERONIMO question which is
3. Administering salaries of office Case analysis and •www.meainfo.org/blog/goals-of-a-wage- equivalent to 30 points
Identify the goals of salary administration
employees presentation and-salary-administration-program
programs.
4. Measuring output of office Modular Approach •www.encyclopedia.com/finance/finance- Written Exams
employees Video Presentation and-accounting-magazines/work
5. Improving productivity of office Discuss the advantages and disadvantages if
employees work measurement.

Week 12- Systems and Trends List the tools for systems and procedures. Lecture Chapter 3 Information: A Vital Business Resource: The Obtain at least 80% on
13 1. System Analysis PowerPoint presentation Office Procedures and Technology,4th Edition by Mary a 20 item quiz.
2. Computer Technology Individual problem solving Ellen Oliverio, William R. Pasewark &Bonnie R. White, Written Exams
Indicate the components of computer systems. 2003
3. Telecommunications Modular Approach The Administrative Professional in the Global Office, by
Applications Software L.A. ALEGRE, M.A. GOMEZ, C.B. MAPA AND Z.R.
Describe the management of telecommunications
LOPEZ 2005
systems.
Week 14- Administrative Services Management Identify the activities involved in records Interactive lecturing Oral presentation of
15 1. Records Management management. Mini case with presentation case analysis with peer
2. Forms Design and Control by group The Office Procedures and Technology,4th Edition by assessment.
Office Reprographics And Mail Services Outline the steps in designing forms control. Modular Approach Mary Ellen Oliverio, William R. Pasewark &Bonnie R.
Power Point Presentation White, 2003
Written Exams
The Administrative Professional in the Global Office, by
Identify the factors in organizing a reprographic L.A. ALEGRE, M.A. GOMEZ, C.B. MAPA AND Z.R.
centre. LOPEZ 2005

Week 16- Administrative Control Discuss the steps in the process of control. Classroom discussion with The student should be
17 1. Quality and Quantity control illustrations able to answer at least
Budgetary and Cost Control Recognize the purpose, advantages, and Oral Q and A 80% of the total items
limitations of budgeting. Modular Approach of the oral Q and A
Power Point Presentation Written Exams
Video Presentation

Week 18 FINAL EXAM

Suggested Readings and References

 Administrative Office Management, 8th Ed., by Zane, Quible K. (2005)

 Management: A Global and Entrepreneurial Perspective, 12th Ed., by Heinz Weihrich, Mark Cannice and Harold Koontz (2008)
 Modern Management International Ed., by Certo, Samuel C.; Certo, Travis (2014)
 Management: Current Practices and New Directions by Dyck, Bruno, Neubert, Mitchel (2010)
 Management, 12th Ed., by Kreitner, Robert (2013)
 Management, 7th Ed., by Robbins, Stephen P., Coulter, Mary (2002)
 Management: Competing in the New Era, 5th Ed., by Bateman, Thomas, Snell, Scott (2002)
 Fundamentals of Management, 7th Ed., by Griffin, 2014
 Principles and Practices of Management, by Samuel M. Salvador and Ellinor Fua-Geronimo, 2013
 The Administrative Professional in the Global Office, by L A. Alegre, M.A. Gomez, C.B. Mapa & Z.R. Lopez, 2005

Course Grading System

Class Standing 70%
• Quizzes
• Attendance
• Recitation
• Projects/Assignments/Seatwork/Special Report
Midterm / Final Examinations 30%
100%
Midterm Grade + Final Term Grade = FINAL GRADE
2
Classroom Policy

 Be a responsible college student.  Instructors create learning environment; however, a student should be willing to listen, ask appropriate questions and do the work necessary to pass the course.
 Attend every class. Students are required to attend all classes starting with the first meeting. Non-attendance in any required class or academic activity constitutes an absence. A student who has been absent in at least 20% of the total
class hours shall be automatically dropped from the class roll.
 Get to class on time. A student shall be considered absent from class if he/she is not present within the first third fraction of the scheduled class time. In other words, a student is considered absent if he/she arrives after:
 first 60 minutes of a three-hour class
 first 40 minutes of a two-hour class
 first 30 minutes of a one-hour-and-a-half hour class
 first 20 minutes of a one-hour class
 Do not make private conversations
 Turn mobile phones off.
 Respect your instructor. Respect the teaching methodology of the instructor. Should you have issue with the instructor’s information or instructional methods, discuss with her/him privately. Assignments and classroom activities are
at the prerogative of the instructor. Each instructor has the freedom and authority to set the guidelines and policies for his or her classroom (within the overall policies of the University).
 Respect your classmates.  Any form of bullying is strictly prohibited.

Consultation Time

Prepared by: Enhanced by: Reviewed by:

PROF.SANDRA MARCOS PROF. JENNIFER D.G MUNSAYAC DR. CINDY F. SOLIMAN

PROF. ALFREDO R. SOLIMAN Faculty Chairperson,
PROF. BONIFACIO ECHAUZ PROF. MA. JOCELYN L. GUEVARRA Department of Human Resource Management

Recommending Approval:
DR. RAQUEL G. RAMOS
Dean

Approved by:

DR. MANUEL M. MUHI

Vice President for Academic Affairs