Sebastian A.

Cooper
711 N East Avenue • Apt F12 • Tahlequah, OK 74464
CELL PHONE 918-316-6429
coopers@nsuok.edu

WORK EXPERIENCE

CUSTOMER CONTACT CHANNELS, Tahlequah, OK

Customer Service Care Representative, May 2017 - Present
• Proven experience providing customer support in busy call center environments for public utility and insurance industry
employers.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues
and win customer loyalty.
• Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and
diplomacy to achieve win-win outcomes.
• Profound understanding of customer psychology aimed at providing individualized customer services
ELECTRONIC ARTS, BROADSWORD GAMING, Herndon, VA
Event Moderator, Aug 2015 - Present
• Story Fiction Creator
• Create core game features including storylines, role-play mechanics and character biographies for a new video game or game
franchise.
• Devise missions, challenges, or puzzles to be encountered in game play.
• Oversee gameplay testing to ensure intended gaming experience and game adherence to original vision.
• Present new game design concepts to management and technical colleagues, including artists, animators and programmers.
• Provide feedback to designers and other colleagues regarding game design features.
IDABEL COUNTRY CLUB, Idabel, OK
Diswasher, May 2014 - Aug 2014
• Wash Dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
• Place clean dishes, utensils, or cooking equipment in storage ares.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
• Stock supplies, such as a food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
• Sweep or scrub floors.
• Clean garbage cans with water or steam.
• Sort and remove trash, placing it in designated pickup areas.

EDUCATION

Northeastern State University, Tahlequah, OK

Media Studies Major / Theater Minor, Expected graduation, December 2019

LEADERSHIP QUALIFICATIONS

• Gay-Straight Alliance Public Relations (Spring of 2015)

• Stonewall Equality Alliance President (Fall 2016 - Fall 2017)
• Stonewall Equality Alliance Vice President (Spring 2018)
• Stonewall Equality Alliance Event Coordinator (Fall 2018 - Spring 2019)
• Student Body Senator (Fall 2018 - Spring 2019)
• Diversity & Inclusion Search Committee (Fall 2018 - Spring 2019)
• Assistant to the Chair of Congress at the Oklahoma Student Government Association (Spring 2019)
• Northeastern State University Delegate to the Oklahoma Student Government Association (Spring 2019)
• Tahlequah Precinct 4 Secretary (2019-2021)
• Cherokee County Democrats Secretary (2019-2021)
• Young Democrats of Cherokee County Vice President (2019 - 2021)
SKILLS

• Planning / Event Planning

• Microsoft Products
• Adobe Photoshop / Premiere Pro / After Effects / Illustrator / InDesign
• Photogropher
• Filmmaker
• Creative Writing
• Receptive bilingualism - Latin & English
• Multimedia Writing
• Video Production

ACTIVITIES

• Volunteer Work
• Club membership
• Reading, writing
• Art, music
• Outdoor activities (Hiking, swimming, cycling)
• Chess
• Computing (Graphic design, HTML coding, videography)

FEATURED CHARACTERISTICS

• Communication
• Ability to work under pressure
• Time management
• Self-Motivated
• Analytical
• Goal Orientated
• Willingness to learn