Susan C.

Appleby
7430 SW 26th Ct., Topeka, KS 66614
785.806.6805 | sappleby@cox.net
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Targeting Administrative Associate/Public Relations and Service Opportunities

Public service specialist eager to leverage 19 years of experience to secure an administrative/public

relations/customer service position. Highly versatile, organized, efficient and skilled in a variety of
office support tasks, including:

• Office Organization & Records Management • Reports & Statistics

• Telephone & Reception • Calendaring & Scheduling
• Meeting & Event Planning • Data Entry (70 WPM) & Filing
• Publicity Production • Accuracy & Timely Results

Competent in Microsoft Office Suite software and Internet searching techniques

EXPERIENCE

Topeka and Shawnee County Public Library --1515 SW 10th Avenue – Topeka, KS
Public Service Specialist – 2003 to March 2010

Served as a referral source for paraprofessionals and professionals in all areas of the Library in order to
meet the needs of the customers • Developed, organized and presented programs for the Topeka Room
and Special Collections • Maintained the Topeka Capital-Journal index • Specialized in Library tours •
Communicated effectively and professionally with customers, volunteers, community partners, colleagues
and supervisors • Worked independently as well as a part of “Team” • Inspired “Team” members and
coworkers with professional attitude • Maintained ongoing computer technology training as needed •
Produced scheduling and statistical reports • Managed records • Recognized for high-quality work,
organizational strengths and exceptional customer service delivery

Topeka and Shawnee County Public Library

Public Relations/Graphic Design – 1991 to 2003

Served as public relations associate responsible for design and distribution of all publicity for the Library •
Designed and produced Library letterhead, business cards, envelopes, flyers, posters and all
informational brochures regarding Library services for the public • Notified media of all Library events •
Excelled within deadline-intensive environment, ensuring the accurate, on-time completion of all projects

EDUCATION

University of California at Irvine – Bachelor of Arts – Social Ecology

Glendale College, Glendale, California – Associate of Arts – Advertising Design/General Business