Philippine Airlines

REPUBLIC OF THE PHILIPPINES
PHILIPPINE STATE COLLEGE OF AERONAUTICS

Brig. Gen Ebuen Air Base, Lapu-Lapu City, cebu
Philippine Airlines, Inc.

Mactan-Cebu International Airport
ON-THE-JOB TRAINING
PORTFOLIO
MAY 14,2019- OCTOBER 31, 2019
AMIGABLE, RAMILA ANN

Bachelor of Science in Information System
TABLE OF CONTENTS
Acknowledgement…………………………………………. 1
Introduction……………………………………………….…2
Company Profile……………………………………………..4
Company Commitments……………………………………..4
Nature of Business…………………………………………...5
Location……………………………………………………...6
Company
History
Background
Mission/Vision
Other Business
Students
Analysis
Activity
Resume
Certification of on the Job Training
Recommendation Letter
Waiver Form
Study Load
Acknowledgement
I would like to thank first my family why serve as my inspiration, who kept on
encouraging me to always make the best out of everything. My deepest gratitude and
appreciation for being with me all through the way from the very beginning and for
showing your unconditional love and unending support financially, emotionally and
spiritually.
To my institution Philippine State College of Aeronautics, where I am

continuously growing as a Bachelor of Science in Aviation Information System major
in Airline Operation. To all my Instructors and most especially to our On-The-Job
training supervisor Ms. Glenn C. Caro, My warmest thanks for your guidance that will
help me achieve my aspirations as I go along with my journey in life.
To HR Department, Atty. Antonio S. Flores and Ms. Glynis Rea Magsayo for
giving me a chance to explore the real world of Airline industry.
To all the staff of Philippine Airlines thank you for your warm welcome, for
giving me a chance to be a part of your team and for this one of a kind experience in
having my On-The-Job Training which will be very useful for me in the near future,
And most especially for helping me to hone my knowledge as I continue to strive my
goals in life.
And lastly, to our almighty God, for giving me wisdom, knowledge and strength
everyday, for all graces and blessings, for the guidance and good health that help me
perform my tasks to accomplish my ON THE JOB TRAINING, For his word that
keeps on reminding me that “I can do all thing through Christ, Who strengthen me.”
(Philippians 4:13)
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INTRODUCTION
On-The-Job Training is a part of a college curriculum that aims to train and orient
students about the work and their future career. It is a type of skill development where
a worker learns how to do the work through hands-on experience. On The Job Training
is one method by which students are exposed with different work situation designed to
give students and opportunity to experience and a chance to apply the theories and
computation that they have learned from school. It also helps the students to acquire
relevant knowledge and skills by performing in actual work setting.
OJT is very important not only to teach students regarding their chosen career but
also to show students the reality about working. The students will be exposed to the
actual work related to the course that they as taking. It also allows those with
experience to work and to learn at the same time. On-The-Job Training helps the
trainee to learn more about his chosen field and practice what he has learned from the
school. It helps in the building up of the trainee’s competence. Of course, when a
students is competent enough, he will be able to do things successfully and this
Training develops one’s professionalism in dealing with people. After the training, the
trainee will be able to handle situation and they’ll be able to know how to socialize
well with his colleagues. They will also be able to work well with everyone and they’ll
have a good team work. OJT also enhances the critical thinking abilities and discipline
of the students conducting their training in a company. Their ability to make sound
decisions and evaluate pertinent factors will be improved.
Having a proper On-The-Job Training helps in the preparations of future

professionals for their future jobs. What the students learned in their On-The-Job
Training, even the little things, can be applied when they are already working. Students
will be trained not only academically but socially as well. The way they work and
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communicate with others will not be a problem for them anymore. It also gives the
trainee the chance to immerse theirselves in their chosen field and experience and learn
tthe skills necessary to the industry they are interested in. Working with
experienced staff, one will be able to observe how the job is done properly.
Aside from the work experience, On-The-Job Training allows the trainee to get
acquainted with the real professionals and to meet people having different positions in
the company, either high or low. The trainee will be able to know how to adjust to the
other people’s personalities and attitudes.
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COMPANY PROFILE
Philippine Airlines (PAL) flies Asia’s southeastern skies and beyond. First taking
off in 1941, the carrier has grown to a fleet of about 40 aircraft (including five Boeing
747-400s) flying to some 30 domestic pints and more 30 more foreign destination.
PAL owns 30 Airbus aircraft and four Bombardier airplanes. The airline has also
reconfigured its in-flight service to include first, business, and economy classes. PAL
additionally offers flights to India and China. Both among the world’s fastest-growing
travel markets. The carrier offers almost 30 weekly flights to US destinations and it’s
low fare carrier unit, PAL Express, serves mostly domestic island trips. PAL is owned
by tycoon Lucio Tan.
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COMPANY COMMITMENT
Philippine Airlines, Inc. (PAL) is committed to providing the total quality travel
experience to all our customers. We endeavor to create a product that would make us
truly proud and our customers satisfied. We endeavor to create a product that would
make us truly proud and our customers satisfied. Our aim is to accord our customers an
experience which they would remember us by, through a consistent effort to enhance
our service delivery and regular trainings of our employees. We constantly try to
improve our current systems and policies with our customers in mind. Our
commitment to deliver the service expected of us and which our customers rightfully
deserve is a primary and foremost goal.
Fly PAL! It is truly worth the experience!

 Lowest Fare offered
We will disclose on www.philippineairlines.com, at PAL-ticket counters, or
PAL’s reservation center, that the lowest published fare by pal maybe available
elsewhere, if that is the case. Lowest published fare would depend on date/time of
booking, ticket validity, flight and class of service requested. Our staff will be glad
to assist you as well as help you in creating your flight itineraries.
 Notifying Customers ofKnown Delays, Cancellation, and Diversions

We always endeavor to bring you to your final destination as scheduled.
However, there would be times wherein we have to delay, cancel, or divert a flight
due to adverse weather conditions, operational or service considerations, and other
situations beyond the airline’s control. We only have your safety and well-being in
mind as this is our foremost commitment. Nevertheless, PAL commits to do the
following:
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 Promptly provide to customers who are ticketed or hold reservations, and

to the public, information about change in the status of a flight within
thirty minutes after PAL becomes aware of such a change in the status of
the flight. Information will be provided in the boarding gate are of the
flight at a U.S. airport, on www.philippineairlines.com, and via PAL’s
telephone reservation system upon inquiry by any person.
 For PAL flights to or from the U.S. within thirty minutes after PAL
becomes aware of a flight cancellation, a flight delay of thirty minutes or
more, or a flight diversion , PAL will update all flight status display and
other sources of flight information that are under PAL’s control at U.S.
airports with information on the flight irregularity.
 If an airport-controlled display system at a U.S. airport accepts flight
updates from carriers, provide flight irregularity information to the U.S.
airport for PAL’s scheduled flights to, or from the U.S. with in thirty
minutes after PAL become aware of such change in the status of the flight.
Flight irregularity refers to flight cancellations, flight delays of thirty
minutes or more, and diversions.
 Baggage Delivery
We endeavor to make our customers and their baggage travel together. Should
there be an instance of baggage mishandling such as delayed or missing baggage, we
would exert our best efforts to deliver your baggage within twenty-four hours,
reimbursing passengers for any fee charged to transport a bag if that bag is lost. As for
compensation PAL will abide with applicable international agreements in determining
the appropriate compensation offer.
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 Expeditious Processing of Refunds
We will ensure that, subject to ticket restrictions, refunds are processed once PAL
receives a complete set of required documents. A refund request shall not be accepted
and processed unless a complete set of required documents are submitted.
 Accommodation of Passenger’s Needing Special Assistance

Our commitment to provide the total quality travel experience to our riding
public will never wane regardless of wether or not a passenger may have special
needs and/or a disability. We will provide our passengers who needs special
assistance, most especially, passengers with disabilities and unaccompanied
minors, with utmost care and attention, in compliance with PAL’s policies and
procedures, including applicable government rules and regulations.
(a) . Passenger with Disabilities

We will ensure that our services, facilities and equipment are in
compliance with 14CFR Part 382 - Air Carrier Access Act, as well as
existing Philippine laws on Passengers with Disabilities(PWD). we
definitely do not discriminate against passenger on the basis of disability
and our personnel are specifically trained to support the commitment to
our passenger with disabilities. You may request for assistance from any
of our ground staffs for your travel requirements. May we explain, though,
that, there are requirements. May we made in advance as these services
would require preparations for your safe and comfortable travel.
(b) .Unaccompanied Minor (UM)
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We accept round passengers on board our flights. However, we have
certain rules and regulations that govern their acceptance on the flight.
Children who are between the ages of two (2) to less that eight (8)
years old must be accompanied by passenger who is at-least twelve (12)
years old.
Children who are between the ages of eight (8) to less than twelve
(12) years old may travel unaccompanied provided they are brought to,
and met at the airports of departure/arrival by an adult and a UM
Handling Advice as this would entail coordination with both our ground
and in-flight staff to ensure the safe and smooth trip of the child.
For PAL intervention flights, a Department of Social Welfare and

Development (DSWD) Travel Clearance must be obtain.An
unaccompanied minor service fee shall be assessed for each
unaccompanied minor eight (8) to eleven (11) years of age. For travel
between the philippines and the U.S., the service fee is USD$75 per
sector. The service fee is non-refundable.
 Customer’s essential Need During Lengthy Tarmac Delays

We are committed to maintaining and/or improving our On-time Performance
(OTP). However, safety considerations, weather, air traffic control, operations and
other factors beyond control of PAL may occasionally cause lengthy tarmac delays.
We have a Contingency Plan for Lengthy Tarmac Delays, aimed at minimizing the
inconvenience caused by such delays. Should a lengthy tarmac delay occur, and if
safety and security considerations permit, PAL commits to exhaust efforts to
ensure that customers’ essential needs are met by providing adequate food and
portable water, opera-table lavatories, and adequate medical attention.
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 Oversale Flights
as an industry practice, airlines can overbook their flight to serve as buffer for
confirmed passengers who do not show up for their flights. This is what we call a
Denied Boarding Situation. This situation may also happen in the event of weight
and balance limitations of an aircraft, which may result to passengers being denied
boarding. An aircraft downgrading to another equipment with a smaller
configuration may also be a cause of a Denied Boarding Situation.
If a flight is oversold (more passenger hold confirmed reservations than there
are seats available), no one may be denied boarding his or her will until PAL
personnel first ask for volunteers who will give up their reservation willingly, in
exchange for a compensation offered by PAL. If there are not enough volunteer,
other passenger may be denied boarding involuntarily in accordance with the
following order (I.e., chance passengers -will be denied boarding first and so on
accordingly):
1. Chance passengers;
2. Passengers with Conditional Reservation Tickets;
3. Originating Confirmed Passengers;
4. Connecting Confirmed Passengers;
5. Thru Passengers on board the subject flight. If several passengers fall
within the same classification in the foregoing enumeration, priority shall be
given first to passengers based on their frequent-flyer status, thereafter on the
fare paid by the passenger and lastly based on passenger’s time of check-in on
a first-come-first-served basis. Exceptions shall be made for the following
cases:
a. Persons with disabilities;
b. Aged or infirm
c. Unaccompanied minors under 12 years of age;
d. Stretcher or wheelchair cases and their escorts;
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e. Other cases who, in PAL’s opinion will entail severe hardship
if off-loaded, provided, that, minors under twelve (12) years of
age and accompanied by an adult shall have the same priority as
their adult companion.
However, the following passengers are not eligible for the Denied
Boarding Compensation Package:

 Passengers who check-in late at the airport or when counters
are already closed;
 Passengers who are denied boarding due to lack of ,
incomplete, or irregular travel documents;
 Passengers who have not fully complied with PAL’s
ticketing, check-in and reconfirmation requirements;
 Passenger who are not acceptable for transportation under
PAL’s usual rules and practices;
 Passengers who are denied boarding because the flight is
cancelled;
 Passengers who are denied boarding because a smaller

capacity aircraft is substituted due to safety or operational
reasons;
 On a flight operated with an aircraft having sixty (60)=or
fewer seats, passengers who are denied boarding due to
safety-related wieght/balance restrictions that limit the
payload;
 Passengers who are offered accommodations in a section of
the aircraft other than specified in the ticket, at no extra
charge (a passenger-seated in a section for which a lower
fare is charged must be given appropriate refund); or
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 Passengers who are placed by PAL on another flights or
flights that are planned to reach the passenger’s next stop
over or final destination within one (1) hour of the planned
arrival time of the original flight for flight origination from
U.S. airport.
 Disclosure of Information
PAL will provide you information on PAL’s website, and upon request,
through our telephone reservation system. Clear information will be provided
concerning the following:
 Cancellation polices
 Frequent flyer (Mabuhay Miles) rules
 Aircraft seating
 Lavatory availability
Term and condition, policies, and other facets of our service are likewise
available on our website, through our Reservation Office Ticket Offices
 Changes in Travel Itineraries

PAL commits to timely notify its consumers of changes, if any, to their travel
itineraries.
 Responsive to Customer Complaints

PAL will respond to customers complaints. Information about where to
submit your written complaints is available on our website, on all e-ticket
confirmations and, upon request, at each ticket counter and boarding gate staffed
by PAL personnel or authorized representative.
PAL will acknowledge written complaints with in thirty (30) days from
receipt thereof, and we will send a substantive written response within sixty (60)
days receiving the complaint.
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We have our Customer Relations Office which responds to passenger
complaints and feedback. We truly welcome feedback and we have several
avenues on how you may Air your complaints. We have our Customer Action
Report (CARE) Forms available of our ticket offices and in-flight which you may
accomplish and forward to our Customer Relation Office for handling and
response. We, likewise, have a dedicated e-mail address, which is indicated on our
e-Tickets Itinerary Receipts for easy access.
 Provision of Services to Alleviate Inconveniences from Flight Disruptions

PAL endeavors to call and notify affected passengers of flight disruptions
using the contact information provided and reflected booking records. Information
on flight schedule changes is also available through our website, you may likewise
get in touch with our 24-Hour Reservations Hotline.
At the airport, affected passengers will be provided meals and hotel
accommodations with transfers, depending on the situations, as well as assistance
for re-accomodation on another PAL flight, through Other Airlines (OAL).
 Allowing Reservations to be Cancelled within 24 Hours After Purchase

When you book and ticket a reservation at PAL, or if you use <Mabuhay
Miles to book a reward ticket, we will allow you to cancel the ticketed reservations
without penalty, and receive a one hundred percent (100%) refund, provided the
ticketed reservation is cancelled within twenty-four (24) hours of purchase, and
further, the purchase is made one (1) week or more prior to the scheduled flight
departure.
Company Commitments
February 1941
Philippine Airlines is founded by a group of businessmen led by Andres Soriano,
one of the country’s leading industrialists.
March 1941
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A month ofter being incorporated by a group of Filipino businessmen, Philippine
Airlines takes to the skies with a twin-engine, five-seater airfield in Makati to Baguio.
September 1941
The Philippine government invests in PAL, paving the way for the airlines’s
nationalization.
September 2, 1941
PAL begins service to Cebu.
February 14, 1946

PAL resumes post-World war II operations with services to 15 domestic points.
The fleet consists of five Douglas DC-3s.
July 31, 1946

PAL becomes first asian airline to cross the Pacific when it operated a chartered
Douglas DC-4 on the first of several flights to ferry home initially 40 US servicemen.
Each crossing took 41 hours with fueling stops at Guam, Wake, Kwajalein and
Honolulu.
September 5, 1946
PAL opens services to Hong Kong and Shanghai with Dc-3s. FEATI went to the
same cities with DC-4s. Then President Manuel A. Roxas agreed to invest in both
airlines for the purchase of new aircraft provided government representatives sat as
chairmen of the board.
November 14, 1946

An air treaty between the Philippines and the US was signed. Among other things,
the treaty limited the Philippines to one route across the Pacific which PAL was
already operating, while American airlines were allowed two in the exchange of air
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services. It also gave fifth freedom rights to and beyond Manila while the Philippines
had a little choice in the matter as it badly needed American aid for rehabilitation.
December 1946
PAL starts regular services between Manila and San Francisco.
May 3,1947
PAL starts a DC-4 service to Rome and Madrid, thus earning the distinction of
being the first airline in Southeast Asia to fly Europe. Each flight took two days with
stops at Calcutta, Karachi and Cairo. By the end of the year, the service was extended
to London.
May 20, 1947

PAL begins flying two newly acquired DC6s across the Pacific. The new aircraft
enables PAL to reduce the trans-Pacific crossing to 30 hours from 41 on the DC-4sd,
by eliminating Kwajalein and making stops only at Guam, Wake and Honolulu.
August 6, 1949
President Elpidio Quirino flies on one of PAL’s DC-6s to the US, becoming the
first Chief Executive of the Republic to travel by PAL across the Pacific.
November 16, 1951

Service to Taipei starts with DC-3. the year ended as the most successful so far
PAL, with a profit of P2.8 million.
July 4, 1952
Then first Douglas DC-6B is delivered, bringing Ramon Magsaysay, Sr., then
secretary of national defense, home from a visit to the US. The aircraft was used to fly
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president Elpidio Quirino on a visit to Indonesia and inaugurate services to Zurich and
Frankfurt in the same month.
October 11, 1959

Paul I. Gunn, PAL’s first pilot, dies in crash of a C-45 airplane, together with five
others, in Batangas.
August 15, 1959

PAL extends its popular “Star” services to Davao. The services operated with
DC-3s between sunset and sunrise, offered the lowest fares in the world at P 0.10 per
seat mile.
June 1962
PAL enters the jet age with the introduction of DC-8 jetliners.
November 1, 1965
PAL extends international service to Singapore with the DC-8.
May 4, 1966
PAL passengers to Cebu, Davao and Bacolod begin savoring jet speed and
comfort when the airline introduced BAC One Elevens Series 400 on the routes.
September 12, 1966

President Ferdinand E. Marcos left for the US on a DC-8 on his first state visit
since being elected to office in November the previous year.
November 1, 1968
PAL extends international service to singapore with the DC-8.
November 1, 1968
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PAL starts service to Taipei with the DC-8 and to Saigon with the BAC one
Eleven.
August 1, 1971
Frankfurt is added to the European route as PAL continues to expand its
international services.
September 9, 1971
Australian operations is extended to Melbourne as international services continue
to expand.
January 1974
PAL becomes a monopoly in domestic air travel after president Ferdinand Marcos
(by virtue of his powers under Martial Law) ordered the foreclosure of two other
airlines –
Filipinas Orient Airlines (FOA) and Air Manila Inc. (AMI) - due to the fuel crisis
arising from a war in the Middle East. PAL was told to absorb the aircraft and staff of
FOA and AMI.
May 12, 1974

PAL carries its 25 millionth revenue passenger on HS-748 flight Butuan to Cebu.
July 1974
Arrival of PAL’s first McDonnell Douglas DC-10 three-engine jet usher in the era
of the wide-body jet.
May 30, 1976

Antonio Araniz, the last PAL’s first three Filipino Pilots to stay in the Airline, died
at 63. He was manager for commercial relations. On his fellow 1941 pilots, Oscar
Ramos, retired in 1972 while Rodolfo Tirona retired as manager of flight control at age
65 on February 1970 and died April 1973.
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November 1, 1976
PAL begins operating European routes on its own.
October 20, 1977

The GSIS acquires 92% of PAL shares from majority PAL owner Benigno Today,
returning ownership and control back to the government. Capital Increased from P25
million to P250 million.
April 8, 1978
The last DC-3 was retired after 32 years of service.
July 14, 1979

PAL becomes first airline to be honored by Les Chaines de Rotisseurs, an ancient
order of gourmets, with an award for its inflight cuisine.
August 1, 1979
The route to Beijing and Canton is introduced with the first of two B727-200s,
making PAL the first Asian carrier to fly into china. On the same day, PAL began
carrying Filipino contract workers to the Middle East with the introduction of services
to Bahrain.
January 4, 1980
the first Boeing 747-200 - dubbed as Jumbo jet started flying across the Pacific. As
PAL’s new flagship aircraft, it featured 16 full-flat bunk beds called Skybed’s at the
upper deck exclusive for First Class passengers.
July 3,1982
DC-10 service is introduced to Dhahran in a major breakthrough for PAL in the
Middle East Filipino labor market.
August 7, 1982
Dubai is added to the Middle East route.
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November 4,1982
Paris becomes a stop in the European service.
September 2,1984
PAL introduces twice daily A300 services between Manila and Cebu.
November 17, 1985

Trans-pacific services is extended to Chicago.
September 1, 1986
PAL starts weekly A300 service between Manila and Ho Chi Min City. On the
same month, President Corazon C, Aquino was flown on state visit to the US.
May 1, 1987
PAL’s newly-acquired Shorts SD360’s - known as Sunrises, went into service in
the Visayas and Mindanao. They were the first new airplanes to be acquired for PAL’s
domestic fleet since 1970.
August 19, 1988

PAL takes delivery of its first two Fokker 50’s
September 24, 1988

Two Fokker 5o’s go in to service.
August 14, 1989

PAL’s first Boeing 737-300 arrived while the second came one week later as the
airline continued to modernize its domestic fleet. Both went into service to four cities
before the end of the month.
September 1, 1989
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A300 is put on regular service to Davao.
September 18, 1992

PAL is granted by a consortium of 18 local financial institutions a record-setting
US$122 million financing package for the purchase of 10 new Long-range aircraft.
July 6, 1993
PAL’s first female pilot, Ma. Aurora “Aimee” Carandang, flew for the first time as
a full-fledged captain on a Fokker 50 flight from Manila to Baguio.
July 6, 1993
PAL flew its first million miler on a flight from Manila to Ho Chi Minh.
Businessman Friedrich E. W. Jahns had flown exactly 1, 155, 538 miles with PAL
when he was awarded an 18-karat million- miller pin.
August 26, 1993

Jose Antonio Garcia, PAL consultant and former president and COO of Asia
Brewery, and Jose P. Magno, GSIS chairman, are elected to the PAL board of directors
while Carlos G. Dominguez retained the chairmanship and presidency of the airline
during the annual stockholders meeting.
July 27, 1994

A new twice weekly A300 service from Davao to Hong Kong via Cebu is
launched.
July 29, 1994
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PAL introduces a new domestic ticket payment system using BPI Express Teller
machines in Metro Manila, Davao and Cebu.
January 1995
Lucio C. Tan becomes Chairman and Chief Executive Officer
September 23, 1998

PAL suspends operation as the Asian Financial crisis takes its toll, aggravated by
industrial action by its unions. It pulls out of cost routes and drastically reduces
its ,fleet. , PAL would resume operations on a limited scale on October 7,1998.
June 4, 1999
The Philippine Securitiesnand Exchange Commission approves rehabilitation plan
designed to return PAL to financial viability, following a capital infusion of US$200
million by chairman Dr. Lucio C. Tan and his associates. PAL would now begin the
climb back to full recovery.
March 2000
PAL report net income of P44.2 million for fiscal year 1999-2000, its first year
under rehabilitation. The results snaps six straight years of losses and produces one of
the most dramatic turnarounds in the Philippines business.
March 2001
PAL reports a profit of 419 million pesos at the end of fiscal year 2000-2001, its
second years under rehabilitation.
August 2002
PAL unveils a revamped and enhanced frequent flyer program, Mabuhay Miles
March 2003
PAL registered net income of 295 million pesos for fiscal year 2002-2003.
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May 2003
PAL launches Online Departure & Arrival facility access to real-time flight.
June 2003
Pal introduces a new booking engine; adds Okinawa to its worldwide network
to a total of 27 international and 20 domestic destinations.
October 2003
PAL returns to Kuala Lumpur, Malaysia after a 5-year absence.
December 2003
PAL adds fifth B747-400 to its young fleet of 30.
February 2004
PAL hosts biggest Inter club Golf Tournament in 57 years; extends its online
booking services to its Japanese website.
March 2004
PAL marks 63rd year with Las Vegas service launch.
April 2004
Laoag becomes 21st domestic destination ofter suspending flights to this region for
6 years.
May 2004
PAL launched E-ticketing where passengers could book, pay and get a seat by
phone or thru internet.
December 2004
PAL takes delivery of two virtually brand-new aircraft, both Airbus A320s, as part
of continuing drive to rejuvenate its existing fleet.
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March 2005
PAL launches a ling-awaited service to Nagoya giving the flag carrier its fifth
gateway in Japan.
November 2005
PAL starts a regular service between Manila and Beijing giving the flag carrier a
direct link to people’s Republic of China’s capital city.
December 2005
In a deal valued at approximately USD840 million, PAL orders nine brand-new
A320 jets and options for five more A320s from Airbus.
May 2006
PAL passes the IATA Operational Safety Audit - a requirement for maintaining
IATA membership making PAL the only Philippine registered airline to be certified
safe by IATA.
June 2006
PAL Domestic Flights now 100% ET-enabled with the successful cutover of
Naga.
May 2007
PAL completes the implementation of electronic ticketing for all flights
throughout its network.
June 2007
Philippine Airlines reports a net income of $140.3 million for its fiscal year ending
March 31, 2007- the largest annual profit in the airline’s 66-year history.
August 2007
PAL takes delivery of its eighth Airbus A320-family aircraft - taking it about
halfway through an $840 million modernization program for its narrow-body fleet that
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began in September 2006. PAL has contracted up to 20 brand-new A320-family jets,
comprising nine firms orders, six leased units and five option aircraft.
November 2007
PAL is named “Airline Turnaround of the year 2007” by the Center for Asia
Pacific Aviation; took delivery of its ninth Airbus A320-family aircraft, part of the 20
brand-new single-aisle jets PAL has ordered from the European aircraft manufacturer
and airplane leasing companies.
October 2007
PAL exits from receivership
May 2008
PAL starts a regular service between Manila and Macau.
May 2008
Fleet of Bombardier Q300 and Q400 mark return of turboprop operations, offering
low-fare, inter-island services to match those of competing low-cost carriers,
PAL’s own internet booking engine started offering calendar Shopping/Pricing for
international itineraries. The internet booking engine is available on the websites of
Philippine Airlines, philippineairlines.com. And palexpressair,com.
October 2008
PAL hosts 50th Worldwide Airlines Customer Relations Association conference at
Cebu.
March 2009
A domestic flight attendant - Pamela Bianca Manalo - is crowned Binibining
Pilipinas- Universe. She was also picked as the pageant’s Miss PAL.
April 2009
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Launch of “Real Deal” marks series of low-fare promos in response against
cut-throat competition with low-cost carriers (e.g. Cebu Pacific).
May 2009
PAL launches PAL Mobile, the first in the Philippines.
August 2009
Record loss of $301.4 million (later revised $297.8 million) is reported for Fiscal
Year 2008-2009 due to high fuel prices and effects of the global recession.
August 2009
BancNet ATM cards now accepted as payment in PAL website. We are the first
Philippine-based airline to offer this kind of service to the public. Now more people
can shop online for PAL domestic tickets and avoid the queues at ticketing offices.
October 2009
PAL Express operations is taken over by Air Philippines.
November 2009
PAL takes delivery of the country’s first Boeing 777.
December 2009
Cabin reconfiguration pf all Airbus A320’s to bi-class (Mabuhay and Fiesta)
makes PAL the only Philippine Carrier to offer Business Class service n all domestic
flights.
March 2010
Four times a week service to Riyadh, Saudi Arabia, marks the return of PAL to the
Middle East after a four-year absence.
March 2010
24
Countdown to PAL’s 70th anniversary in 2011 with year-long series of promos.
May 2010
Philippine Airlines emerges as the most trusted airline brand fro Filipino
Consumers, according to an annual, Asia-wide survey by the respected international
publication Reader’s Digest.
July 2010
Annual loss for Fiscal Year 2009-2010 reduced to $14.3 million.
November 2010
PAL launches the advance seat selection which is available for customers who
make online bookings on PR operated services.
March 2011
Philippine Airlines celebrates its 70th year by commemorating its storied past
while charting a course for the future.
October 2011
Three departments/offices, namely - Airport Services, Catering, Reservations - are
outsourced to independent
March 2012
PAL flies to Bali, re-establishing direct air thinks between Manila and Indonesia’s
prime holiday destination.
April 2012
San Miguel Corporation (SMC) acquires 49% of PAL holdings for US$500
million and takes management control of PAL and PAL Express. SMC President
Ramon S Ang becomes PAL president and chief operating officer. Lucio Tan remains
chairman.
25
June 2012
PAL takes delivery of its 3rd Boeing 777
August 2012
PAL signs a firm order for 54 Airbus jets worth over US$7 billion - the biggest
aircraft deal in Philippine aviation history. A month later, PAL orders 10 more Airbus
aircraft.
September 2012
PAL announces services innovations. Aside from new airplanes, the flag carrier
unveiled new destinations, a fresh inflight menu, book-and-buy kiosks and PAL ticket
offices inside Petron gas stations and Apple iPads for inflight entertainment.
October 2012
Frontline computers systems are integrated and updated. The new none-stop-shop
facility improves book-and-buy capability at various touchpoint website, call center
ticket offices and Travel agents.
October 2012
Full domestic code-sharing between PAL and PAL Express takes effect. PAL flies
to nine domestic points while PAL Express domestic network expands. Both airlines
can now market and sell ticket on each others flights. PAL Express improves passenger
amenities while remaining a budget airline. PAL flights continue to operate out of
NAIA Terminal 2, PAL Express at Terminal 3.
November 2012
PAL takes delivery of its fourth Boeing B777-300ER.
November 2012
26
PAL re-establishes direct links to the North American East Coast after 15 years
with the launch of its first-ever non-stop flights to Toronto, Canada, using the Boeing
777-300ER
March 15, 2013

On PAL’s 72nd anniversary, Airphil Express formally re-brands as PAL Express,
adopting the flag carrier’s “sunriser” livery and logo. The two airlines will align their
service standards and product offerings to provide customers a seamless full-service
experience, while remaining separate companies.
April 26, 2013

PAL announce plans to open 11 new routes in 2013 under an ambitious network
expansion program to complement its fleet modernization thrust. The new points are
Basco, Kuala Lumpur, Darwin, Brisbane, Perth, Guangzhou, Abu Dhabi, Dubai,
Riyadh, Amman and Jeddah.
May 1, 2013
PAL returns to the ;Philippines’ northernmost province after 15 year’s with a
three-times-weekly service to Basco, Batanes, operated by PAL Express Bombardier
Q400 turbo-prop aircraft.
May 2, 2013
PAL resumes service to Kuala Lumpur after a seven-year absence. Airbus A319
aircraft is deployed on the route four times weekly.
June 1, 2013
Two routes touching three Australian cities are launched. Manila-Darwin-Brisbane
vice-versa operates three times weekly while Manila-Darwin-Perth vice-versa flies
four times weekly. Both routes utilize Airbus A320 jets. Darwin and Perth are maiden
destination for PAL while Brisbane was last served October 2010.
27
July 9, 2013
PAL iN AiR, the airline’s novel in-flight mobile phone end wi-fi internet service,
is launched on a Boeing 777-300ER flight between Manila and Vancouver. This makes
PAL the first Philippine carrier and one of the first in the world to offer both
cutting-edge services. Passengers can now call, text, tweet, email and surf the internet
while in-flight, giving them unprecedented connectivity to the outside world
throughout their air journey.
July 16, 2013

PAL starts a four-times-weekly Airbus A320 service to Guangzhou, its sixth
gateway in China. PAL is returning to the southern industrial city for the first time
since April 1985.
August 7, 2013
PAL’s first Airbus A321-200, first 64 Airbus aircraft ordered 12 months earlier,
arrives from Germany. This kicks off the airline’s comprehensive fleet renewal
program, with deliveries scheduled over the next six years.
September 3, 2013
PAL cancels its four-times-weekly service to Perth via Darwin, just three months
after it commenced on June 2. the twin service to Brisbane via Darwin remains
unaffected.
October 1, 2013
PAL returns to the Middle East after two and a half years with five-times-weekly
service to Abu Dhabi, capital of the United Arab Emirates. A month later, on
November 6, 2013, PAL Express launches its first long-range route, a
28
five-times-weekly service to Dubai, the UAE’s commercial capital. Both services
utilize brand-new Airbus A330-300 High Gross Weight aircraft.
November 4, 2013
PAL returns to Europe after 15 years with a five-times-weekly, non-stop service to
London Heathrow Airport. The new services comes just four months after the
European Union took PAL off the blacklist that prevented Philippine carriers from
operating to the continent. All other local airlines remain on the list.
November 11, 2013

PAL Express flight 2P 5971, a special humanitarian service carrying doctors,
search and rescue teams and several kilograms of medicines and emergency supplies,
is the first non-military flight to arrive in Tacloban, three days after super typhoon
Yolanda (international name: Haiyan) devastated the city and the surrounding region.
On the flight out to Cebu, the Bombardier Q400 turbo-prop carried 75 evacuees. Over
the next four weeks, the company’s philanthropic arm, the PAL Foundation, delivers
more than 200 tons of relief supplies to Tacloban.
December 1, 2013
PAL returns to Saudi Arabia after an absence of two years and nine months with a
four-times-weekly service to Riyadh starting this day and a three-times-weekly service
to Damman from December 3. Brand-new Airbus A330-300 High Gross Weight

aircraft are deployed on both routes.
February 27, 2014

PAL suspended Kuala Lumpur service after 10 months of operations due to
commercial reasons. Earlier, on January 12, 2014, PAL Express also ended its service
to the Malaysian capital.
29
March 1-30, 2014
Services between Cebu and 10 points in Visayas and Mindanao are suspended on
various dates throughout this month as PAL rationalizes its operations. Also suspended
are the services between Iloilo and General Santos; Davao and Zamboanga;
Zamboanga and Jolo; and Zamboanga and Tawi-Tawi.
March 30, 2014

PAL starts a double-daily service to Haneda Airport in Downtown Tokyo, its fifth
gateway in Japan, after Tokyo Narita, Osaka, Fukuoka and Nagoya.
May 3, 2014
Following the Philippines’ upgraded to category 1 rating by the U.S. FEderal
Aviation Administration on April 10, PAL begins deploying its new Boeing
777-300ER fleet on the Trans-Pacificroutes to the U.S. West Coast while its longtime
flagship, the Boeing 747-400, is gradually phased out . the B777-330 ER is first flown
to Los Angeles on May 3 and to San Fransisco on May 9, 2014.
May 12, 2014

The Boeing 747, which served as PAL’s flagship for 35 years, was formally
retired in a ceremony at Villamor Air Base in Pasay City. The airline’s four B747-400s
would be gradually withdrawn from service over the next four months. The last PAL
commercial flight of the iconic “jumbo jet” took place in the late evening of August 29,
2014, when
PR 105 took off from San Francisco International Airport, with 285 passengers on
board, bound for Manila. It arrived at 3:30 a.m. of September 1, 2014, welcomed with
a water-cannon salute at its home port, ending a memorable era in the Philippine
aviation.
July 9, 2014
30
PAL and Etihad Airways, the flag carrier of Abu Dhabi, united Arab Emirates,
launch a wide-ranging strategic partnership that covers code-share flights, loyalty
programs, airport lounge access, joint sales and marketing programs, a philippine
domestic air pass, cargo, and the coordination of airport operations in Manila and Abu
Dhabi.
August 15-17, 2014

PAL mounts two special flights to Malta, chartered b y the Philippine government,
to ferry home 774 Filipino workers fleeing the civil war in Libya. On August 15, flight
PR9908, utilizing a Boeing 747-400, departs Manila at 4:00 p.m., followed by PR 9906,
using an Airbus A330-300, at 6:40 p.m. After picking up the OFW’s at Malta, the
B747-400 arrives back in Manila just before midnight an August 16 with 419 evacuees
on board. The A330-300, carrying 355 workers, arrives at 3:40 a.m. on
August 17. PAL would operate a third charter flight on August 20 to pick up more than
400 OFWs at Tunis. That flight returned to Manila at 11:00 p.m. on August 21
September 8, 2014
The two biggest shareholders of PAL, the Lucio Tan Group and san Miguel Corp,.
sign an agreement where San Miguel consents to sell its 49% stkes to the LT Group,
subject to the fulfillment of certain conditions.
September 15, 2014
The Lucio Tan Group officially assumes management control of PAL after
executing payment in accordance with the agreement with San Miguel Corp. Former
PAL president Jaime J. Bautista is appointed general manager to oversee the
day-to-day operations of the company. Ramon S. Ang remains president until the
closing date of the agreement, expected in about a month.
31
October 17, 2014
The Lucio Tan Group, through its wholly owned companies Buona Sorts Holdings
Inc. And Horizon Global Investment Ltd., acquires 9% and 40%, respectively, of 49%
stake of San Miguel Equity Investment Inc. in Trust mark Holdings Corp. Trust mark
Holdings owns 89.78% of the issued and outstanding shares of PAL Holdings Inc.,
which in turn owns 98.27% of the Philippine Airlines Inc.
October 23, 2014

The PAL board of directors elects general manager Jaime J. Bautista as the
airline’s president and chief operating officer, in place of Ramon S. Ang, who resigns.
The board is also reconstituted with the election of Joseph T. Chua as vice chairman,
Florentino M. Herrera III as corporate secretary, and Carmen K. Tan, Heinrich T.
Khoo, Manuel M. Lazaro and Johnip G. Cua as members. They join incumbent board
members Lucio K. Tan Jr., Micheal G. Tan, Washington SyCip, Alberto D. Lina,
Estelito Mendoza, Antonio Alindogan, Jr. And Gregorio T. Yu. Dr. Lucio C. Tan
remains PAL chairman and chief executive officer.
October 26, 2014

PAL and All Nippon Airways, the largest carrier in Japan, Forge a commercial
partnership covering code-share flights between Philippines and Japan, loyalty
program, airport lounge, joint sales and marketing program, and the coordination of
airport operations. PAL code-shares on ANA’s two daily flights between Manila and
Tokyo Haneda, as well as on selected domestic routes in japan. On the other hand,
ANA code-shares on PAL’s various services linking Manila and Cebu with five points
in Japan, as well as on 10 Philippine domestic routes.
December 19-20, 2014

PAL expands its footprint in Japan with the opening of new routes between Cebu
and two central Japanese Cities. The flag carrier launches a four-times-weekly Airbus
A321 service to Osaka on December 19 and three-times-weekly A321 service to
Nagoya on December 20.
32
January 17-19, 2015
PAL reprises its role as “Shepherd One”- the official carrier of the pope, leader of
the universal Roman Catholic Church - during the apostolic visit of Pope Francis to the
Philippines. On January 17, a PAL A320 jet flies Pope Francis to and from Tacloban in
inclement weather where he commiserated with the survivors of November 2013’s
super typhoon Yolanda. On January 19, a PAL Airbus A340-300 flies the pontiff back
to Rome at the conclusion of his five-day visit. PAL president Jaime J. Bautista
accompanies the pope on the 15-hour non-stop flight.
February 10, 2015

PAL starts code-sharing on select Canadian domestic flights of WestJet, that
country’s second-largest airline. These flights originate from PAL’s two gateway in
Canada, Vancouver on the west coast and Toronto in the east. They include WestJet
service between Vancouver and Calgary, Edmonton, Winnipeg, and Toronto. From
Toronto, PAL code-shares on certain WestJet flights to Montreal and Ottawa.
March 15, 2015

On its 74th anniversary, PAL returns to New York after 18 years with a
four-times-weekly service from Manila to John F. Kennedy International Airport via
Vancouver. Airbus A340-300 aircraft are deployed on the route, the longest in PAL’s
network at 14,501 kilometers. Chairman Lucio C. Tan and president Jaime J. Bautista
are both on the inaugural flight, which is warmly welcomed by the Filipino
Community on the U.S. East Coast. New York is PAL’s fifth destination in the U.S.
March 20, 2015

PAL starts thrice-weekly flights between Manila and Tablas, Romblon province
using Bombardier Q300 turbo-prop aircraft. The airline first flew the route in 1956 but
suspended it in the late 1990’s upon the retirement of its Fokker 50 fleet.
March 29, 2015
33
PAL reviews its Cebu domestic hub with flights to six cities in Visayas and
Mindanao: Bacolod, Butuan, Cagayan De Oro, Davao, Iloilo and Tacloban. Services
between General Santos and Davao are also resumed. All flights utilize A320 aircraft.
April 29, 2015

PAL reports total comprehensive income of $20.4 million for 2014, the company’s
first profit in four years. It is huge turnaround from the $229.7 million loss incurred in
April-to-december 2013. (In that year, PAL shifted its accounting period from fiscal
year to a calendar year standard, resulting in a shorter reporting period of nine months.)
The profit is anchored on Strong performances by passenger and cargo operations, and
helped by the easing of fuel prices.
April 25, 2015

PAL launches a three-times-weekly service to Quanzhou in Fujian province, China,
the ancestral homeland of most Filipino-Chinese families. Airbus A320 aircraft are
deployed on the route.
May 4, 2015
PAL continues its financial turnaround with the total comprehensive income of
$85 million for the first quarter (January to March) of 2015. it reverses a $20.7 million
loss incurred in the same period of 2014. The profit is attributed to the increase in
passenger traffic following the opening of several domestic and International
destinations, as well as aggressive sales campaigns that resulted in improved yields.
Nature of the Business

The Company, through Philippine Airlines, Inc. (PAL), which is the Philippine
national flag carrier, is engaged in air transport of passengers and cargo within the
34
Philippines and between the Philippines and various international destinations. PAL
flies to domestic jet routes and international and regional points
Location
PAL Admin Building, MCIAA, Pusok Lapu-lapu city
35
History/Background
Formerly one of the largest Asian airlines, PAL was severely affected by the 1997
Asian financial crisis. In one of the Philippine’ biggest corporate failures, PAL was
forced to downsize its international operations by completely cutting flights to Europe
36
and Middle East, cutting virtually all domestic flights except routes operated from
Manila, reducing the size of its fleet, and laying off thousands of employees. The
airline was placed under receivership in 1998, and gradually restored operations to
many destinations. After PAL’s exit from receivership in 2007, PAL embarked on a
frequent revamp of management. However, PAL’s vision to re-establish itself as one of
Asia’s premier carriers, is still the matter of greatest importance.
Mission
To serve as a partner in nation-building
Vision
37
To be the most preferred airline in Asia
Other Business
PNB
PAL Express
38
Analysis
39
I performed my On the Job training at Philippine Airlines Inc. One of the biggest
and well known airline company in the Philippines. This company offers Domestic and
International Flights. During my internship on the company I was able to work with
the highest Ramp Manager down to the loader, I was also trained on how to make an
excel of FHR or the Flight hour report and I am the one who will encode in such flight
details like actual time departure of the aircraft and the actual time of arrival, I also
sometimes do the employee’s profile and their trainings to be kept and updated. And
most importantly I am trained to have a good relations and good communication skills
to the Manager down to the employees.
The internship gave me a small insight into the airline industry. I learned many
things, while doing this internship i was able to grow and nurture more of my
knowledge about the airline industry. It was a great experience and it was a privilege to
be an intern of one of the most well know airline in the Philippines.
40
Activity Report
I was taught what are the different benefits of the employee’s especially their
allocations on their Travel Benefits, I was trained how to handle employee’s properly,
how to answer calls properly, how to encode the Daily Flight Activities such as the
estimated time of the arrival/departure and the actual time of arrival/ departure in the
aircraft in the system, how to use type writer and do the Shipping Orders, how to
extend my patience while assisting some employee’s that are still not yet accustomed
by the new company system and how to handle pressure and stress professionally.
Resume
41
Ramila Ann Amigable
Mactan Puso Center,Lapu-lapu City
ramilaamigable@gmail.com
00150447498
Personal Information
Nickname : Ann
Gender : Female
Birthdate : December 19,1995
Height : 5”4’
Weight : 45kgs
Nationality : Filipino
Religion : Roman Catholic
Mother’s Name : Felisa Amigable
Occupation : Housewife
Father’s Name : Tomas Amigable
Occupation : Retired Carver
Language : Bisaya,Tagalog and English
Objectives
To bring out and harness the best of my potentials for the glory of God and for the
benefit of my employer, the community and myself in preparation for the future
advancement.
Educational Background
42
Tertiary : Philippine State College of Aeronautics (PHILSCA)
Mactan Airbase
2016- Present
Secondary : Mactan National High School

Mactan Lapu-lapu City
2011-2012
Elementary : Mactan Elementary School

Mactan Lapu-lapu City
2006-2007
43

Philippine Airlines

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Philippine Airlines

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REPUBLIC OF THE PHILIPPINES

PHILIPPINE STATE COLLEGE OF AERONAUTICS

Philippine Airlines, Inc.

AMIGABLE, RAMILA ANN

To my institution Philippine State College of Aeronautics, where I am

Having a proper On-The-Job Training helps in the preparations of future

Fly PAL! It is truly worth the experience!

 Notifying Customers ofKnown Delays, Cancellation, and Diversions

 Promptly provide to customers who are ticketed or hold reservations, and

 Expeditious Processing of Refunds

 Accommodation of Passenger’s Needing Special Assistance

(a) . Passenger with Disabilities

(b) .Unaccompanied Minor (UM)

For PAL intervention flights, a Department of Social Welfare and

 Customer’s essential Need During Lengthy Tarmac Delays

Boarding Compensation Package:

 Passengers who are denied boarding because a smaller

 Changes in Travel Itineraries

 Responsive to Customer Complaints

 Provision of Services to Alleviate Inconveniences from Flight Disruptions

 Allowing Reservations to be Cancelled within 24 Hours After Purchase

February 14, 1946

July 31, 1946

November 14, 1946

May 20, 1947

November 16, 1951

October 11, 1959

August 15, 1959

September 12, 1966

May 12, 1974

May 30, 1976

October 20, 1977

July 14, 1979

November 17, 1985

August 19, 1988

September 24, 1988

August 14, 1989

September 18, 1992

August 26, 1993

July 27, 1994

July 29, 1994

September 23, 1998

March 15, 2013

April 26, 2013

July 16, 2013

November 11, 2013

to Damman from December 3. Brand-new Airbus A330-300 High Gross Weight

February 27, 2014

March 30, 2014

May 12, 2014

August 15-17, 2014

September 15, 2014

October 23, 2014

October 26, 2014

December 19-20, 2014

February 10, 2015

March 15, 2015

March 20, 2015

March 29, 2015

April 29, 2015

April 25, 2015

Nature of the Business

PAL Admin Building, MCIAA, Pusok Lapu-lapu city