Eva Krcmarik

EvaKrcmarik@gmail.com Current Location: Charlotte, NC Mobile:​ (734) 945-4366

Experience Summary

● Eight years of experience in the customer service industry

● Excellent written and verbal communication skills with a focused attention to detail.
● Outstanding multi-tasking skills; adept at working on multiple projects at the same time.
● Able to delegate tasks as needed; experienced in helping to cultivate camaraderie within a team.
● Proficient in MS Office, Adobe, Windows, and various types of systems-management software.
● Proficient in online modes of communication including Moodle, Twitter, Facebook, Wix, website
development and blogging.
● Extensive experience in various types of document creation and revision.

Education

University of North Carolina at Charlotte​, Charlotte, NC ​Graduating December 13th 2019

Major: Health Systems Management
Bachelors of Science in Health Systems Management

Eastern Michigan University​, Ypsilanti, MI ​Fall 2013 – Spring 2015

Major: Dietetics

Employment History

Carolina Fitness Equipment

Service Coordinator- Supervisor April 2019-Present
● Appropriately delegated tasks amongst service coordinators in efforts to strive for efficiency
● Successfully implemented new processes to increase productivity within the department
● Assists service coordinators with scheduling appointments, billing customers and creating accounts
● Collaborates as a team during morning meetings
● Tracks progress on orders and follow up with customers

Operations Assistant - Service August 2018 to April 2019

● Increased customer satisfaction by keeping up with scheduling and renewing Preventative Maintenance
Agreements.
● Provided reliable clerical support in the form of customer service when scheduling service calls, sending
quotes, and billing customers.
● Strengthened relationships with our vendors by staying on top of assigned work orders and warranty
claims.
 Eva Krcmarik

EvaKrcmarik@gmail.com Current Location: Charlotte, NC Mobile:​ (734) 945-4366

Nourished + Strong, Virtual Assistant June 2018 to present

● Maintained brand image by creating blog posts on company site
● Expressed creativity through nutrition handouts for clients
● Experienced with creating client profiles, appointment booking, and assistance with event planning

Killingtons Restaurant
Server January 2018-May 2018
● Created a warm and welcoming environment for guests
● Encouraged customers to try new items on the menu
● Worked as a team with staff to maintain the cleanliness of the restaurant

Harris Teeter
Customer Service Representative March 2017-December 2017
● Engaging and friendly with customers when providing services in person and over the phone
● Experienced with using Western Union to create money orders
● Demonstrated leadership to our team of cashiers by managing breaks and providing assistance
● Worked part-time in the Express Lane and shopped online orders
● Extensive experience with communicating over the phone and in person with customers

Other Endeavors

PetSmart Northlake Cat Center volunteer February 2016 – January 2017

Washtenaw County Health Department Intern May 2014 - August 2015
University of Michigan Transportation Research Institute May 2012 – August 2012
YMCA Youth Volunteer Corps June 2011 – August 2012