Who writes Business Letters?

Most people who have an occupation have to write business letters. Some write many letters
each day and others only write a few letters over the course of a career. Business people also
read letters on a daily basis. Letters are written from a person/group, known as the sender to a
person/group, known in business as the recipient. Here are some examples of senders and
recipients:
business «» business
business «» consumer
job applicant «» company
citizen «» government official
employer «» employee
staff member «» staff member
Why write Business Letters?
There are many reasons why you may need to write business letters or other correspondence:
to persuade
to inform
to request
to express thanks
to remind
to recommend
to apologize
to congratulate
to reject a proposal or offer
to introduce a person or policy
to invite or welcome
to follow up
to formalize decisions
Himalaya bedcover center 1. What does the letter mean?
Mangkunegoro 3 block c Tanah Abang a. Ask for Quotation
Jakarta 362 b. Ask for Method of delivery
c. Ask for Term of payment
6th December 2015 d. Ask for Sample product
e. Ask for catalogue
Juvenia Bedcover company
Sisingamangaraja 35 2. Who is the sender?
Bandung a. Owner the Himalaya bedcover center
b. Vice Owner the Himalaya bedcover
Dear, Sir center
Asking the catalogue of the Juvenia Bedcover c.Secretary the Himalaya bedcover center
We are your faith partner which has made d. Accountant the Himalaya bedcover
corporation in the bedcover. We have seen center
your newest catalogue of Juvenia Bedcover in e. Manager the Himalaya bedcover center
the Apa kabar newspaper in 2nd December this
year , but forgive us, we want to have your 3. What product are they interested ?
completely catalogue with the price too. a. Bed and pillow
Many customers look for the colourful b. Bed cover
bedcover and animation bedcover so send us c. Mattress
your catalogue about the colourful bedcover d. Blanket
and animation bedcover, I hope that we can get e. Bolster
your in this week.

Sincerely

Anjas Baharudin Khotim

Owner the Himalaya bedcover center

PT EUREKA 4. Why did PT. Eureka have a letter PT. Internusa?

Jl. Jendral Sudirman 112 – 116 A. They are in the sales offering
Palembang B. The distributors like to add them in their
May 21, 2011 offering
PT Internusa C. There are latest catalogue and brochure to
Jl. Gatot Subroto be added to the product
Jakarta D. PT Eureka proposed to become a distributor
for PT.Internusa products
Dear Sir or Madam: E. The distributors like to the product send and
combine it with other products
We are interested in becoming a distributor for
your software products in Palembang. Would you 5. We know from the letter that ....
please send us your latest catalogs, brochures, and A. PT Eureka is a distributor of PT Internusa
term of agreement? We are hardware company B. PT Eureka is a successful hardware
and eager to add software products to our sales company
offering. Our report is enclosed. We look forward C. PT Eureka has not sold software before
to hearing from you soon. D. PT Eureka will get the products soon
E. PT Eureka will get the answer soon
Sincerely yours,

Imam Subagio
Chairman
Dear Mr. Budi Santoso
Sales Manager
Sindang Maju Ltd.
I am writing to inform you of my resignation from
the position of sales executive. My last day of work
will be March 10, 2013. I have signed an
employment contract with another company. I
would like to express my appreciation for your
excellent leadership in the company. I have
learned a lot about direct selling. These skills will
be valuable in my future career. I have been
fortunate to be employed by Sindang Maju. I have
learned that putting customer first is important in
today’s competitive environment. I will do my best
to finish my project before my leaving.
Sincerely,
Nadia Utami
Sales Executive
Mr. Hasan Renaldi
PT Jaya Sentosa
Jl. Hasanudin 73
Makasar
Dear Mr. Hasan Renaldi,
In response to your letter of December 20, 2015
we apologize for the error in shipment. We are
sending immediately the additional 500 boxes of
glossy photo papers, that were not included in
the shipment.
We value our relationship with your company,
and we regret the inconvenience. You can be
assured that this will not happen again in the
future. We also enclose some catalogues of our
new products.
Sincerely yours,
Hilman
Manager of order Department
6 . Nadia will quit working at Sindang Maju
because she ....
A. Has been offered a position in another
company
B. Has signed a contract with another company
C. Is disappointed with Sindang Maju
D. Want to have a better career
E. Wants a better payment
7. From Nadia’s letter, we know that she ....
A. Promises to finish her project before
leaving Sindang Maju
B. Is promoted to another position in the
same company
C. Is fired from her current position and seeks
another job
D. Quits the job at Sindang Maju to pursue
higher salary
E. Continues working at Sindang Maju as an
assistant
8. The purpose of sending the letter is to …
A. request the paper excluded in the
previous shipment.
B. complete another request from PT Jaya
Sentosa.
C. request more orders of glossy photo
papers.
D. ask for apology for the error in
shipment.
E. enclose some new catalogues.
9. We know from the text that the first
shipment was…
A. not complete.
B. not insured.
C. damaged.
D. wrong.
E. late.