Professional Documents
Culture Documents
Table of Contents
Health and Safety Precautions 3
General Use Precautions 3
4. Helpful Information 30
4.1. Formatting and Partitioning Your LaCie d2 Quadra Hard Drive 31
4.2. Interface Comparisons 34
8. Troubleshooting 41
8.1. Mac Users 41
8.2. Windows Users 43
Glossary 49
LaCie d2 Quadra Forward
Quadruple Interface Hard Drive page
This symbol on the prod- electrical and electronic equipment. please contact your local city office,
uct or on its packaging The separate collection and recycling your household waste disposal service,
indicates that this prod- of your waste equipment at the time of or the shop where you purchased the
uct must not be disposed disposal will help to conserve natural product.
of with your other household waste. resources and ensure that it is recy-
CAUTION: The LaCie d2
Instead, it is your responsibility to cled in a manner that protects human
Quadra Hard drive's warranty
dispose of your waste equipment by health and the environment. For more
may be void as a result of the
handing it over to a designed collec- information about where you can drop
failure to respect the precau-
tion point for the recycling of waste off your waste equipment for recycling,
tions listed above.
• Do not place the LaCie d2 Quadra • Do not place heavy objects on top of
CAUTION: A shielded-type
Hard Drive near sources of mag- the LaCie d2 Quadra Hard Drive
power cord is required in order
netic interference, such as computer or use excessive force on it.
to meet FCC emission limits
displays, televisions or speakers.
• Never use excessive force on your and also to prevent interference
Magnetic interference can affect
LaCie d2 Quadra Hard Drive. If to the nearby radio and televi-
the operation and stability of your
you detect a problem, see the Trou- sion reception. It is essential
LaCie d2 Quadra Hard Drive.
bleshooting section in this manual. that only the supplied power
cord be used.
Important Info: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once formatted, the actual available
storage capacity varies depending on operating environment (typically 5-10% less).
Important Info: Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the
user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss
of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external hard drive, for
instance, and a second copy either on your internal hard drive, another external hard drive or some other form of removable
storage media. LaCie offers a complete line of CD and DVD drives. If you would like more information on backup, please
refer to our website.
LaCie d2 Quadra Introduction
Quadruple Interface Hard Drive page
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1 Lock Slot - This slot is used to connect an anti- 5 Hi-Speed USB 2.0 Port - This is where you
theft chain lock, such as a Kensington security plug in the Hi-Speed USB 2.0 cable furnished
lock*, for maximum protection. with the drive. See page 16, Connecting the
Interface Cable for more information.
2 Rackmount Grooves - These grooves are used
for attaching your drive to the Drive Stand, 6 FireWire 800 Ports - This is where you plug in
mounting in the Desk Rack kit (sold separately) the FireWire 800 cable furnished with the drive.
or placing your drive in standard 19” computer See page 18, Connecting the Interface Cable for
equipment racks using the LaCie Rackmount more information.
Kit (sold separately).
7 FireWire 400 Port - This is where you plug in
3 On/Off/Auto Power Switch - The auto the FireWire 400 cable furnished with the drive.
position allows the drive to be powered on and See page 17, Connecting the Interface Cable for
off automatically with your computer (works more information.
with FireWire and USB connections only). This
feature also allows the drive to manage power 8 Power Supply Connection - This is where you
consumption. If the system’s power fan supports plug in the AC adapter supplied with the drive.
it, the LaCie d2 Quadra will spin down while in See page 15, Connecting The Power Supply for
power save mode. The d2 Quadra will then more information.
take several seconds to spin up to full power.
USB Icons
These icons will help you easily identify the USB
interfaces. They appear on USB cables and next to the
USB port connectors on certain computers.
■ eSATA
Your LaCie d2 Quadra Hard Drive uses the latest
External SATA (eSATA) Benefits
in SATA technology, allowing interface (or bus) trans-
fer rates of up to 1.5 Gbits/s. SATA technology was • eSATA interface can achieve up to 1.5 Gbits/s
originally developed to serve as an internal interface, de- transfer rate
livering improved performance to internal connections.
Soon after, eSATA, or external SATA was developed, • Plug orientation – An extrusion on the outside of
allowing for the use of shielded cables outside the PC. the connector helps guide and align the connec-
tor during insertion.
eSATA technology was developed to be rugged and
durable. eSATA connectors do not have the “L” shaped • Hot-plug support – eSATA enables adding and
design of other SATA connectors. In addition, the guide removing a drive without having to power down
features are vertically offset and reduced in size to pre- the system or reboot. Utilizing staggered pins to
vent the use of unshielded internal cables in external ap- aid insertion, the specification ensures device de-
plications. tection and passive and active limits to in-rush
Please see page 39, eSATA Questions And Answers current.
for more information on eSATA’s uses and capabilities.
eSATA Icons
These icons will help you easily identify the eSATA
interfaces. They appear on eSATA cables and next to the
eSATA port connectors on certain computers.
eSATA Cables
Your LaCie drive is shipped with a eSATA cable, to Technical note: You can connect your d2
ensure maximum data transfer performance when con- Quadra to a first-generation SATA PCI card inter-
nected to a eSATA port. face. However, you will need a SATA-to-eSATA
cable (not included).
SATA
A B
C
off
auto
FW4OO USB 2.O
FW8OO eSATA
FW8OO on
1. Connect Cable A to your LaCie Drive. 4. On the back of the drive, turn on the drive by
flipping the power switch to ON or AUTO (drive
2. Connect Cable B to the Power supply brick (C).
powers on/hibernates automatically; available only
3. Connect Cable B to a surge protector or wall outlet. for USB/FireWire connections).
FW4OO
FW8OO FW8OO USB 2.O A
eSATA
off
auto
on
4 .Windows Users:
You must format the drive before it will mount in
your My Computer folder. See page 31, Formatting
and Partitioning Your LaCie d2 Quadra Hard Drive,
for more details.
Mac Users:
The drive is pre-formatted for Mac use and should
appear on your desktop.
A
FW4OO off
4 .Windows Users:
You must format the drive before it will mount in
your My Computer folder. See page 31, Formatting
and Partitioning Your LaCie d2 Quadra Hard Drive,
for more details.
Mac Users:
The drive is pre-formatted for Mac use and should
appear on your desktop.
FW4OO
A off B
FW8OO FW8OO USB 2.O
auto
eSATA
on
4 .Windows Users:
You must format the drive before it will mount in
your My Computer folder. See page 31, Formatting
and Partitioning Your LaCie d2 Quadra Hard Drive,
for more details.
Mac Users:
The drive is pre-formatted for Mac use and should
appear on your desktop.
FW4OO
A off
4 .Windows Users:
You must format the drive before it will mount in
your My Computer folder. See page 31, Formatting
and Partitioning Your LaCie d2 Quadra Hard Drive,
for more details.
Mac Users:
The drive is pre-formatted for Mac use and should
appear on your desktop.
B
A
FW4OO off
C
LaCie d2 Quadra Installing Your LaCie Hard Drive
Quadruple Interface Hard Drive page 21
❖ LaCie Shortcut Button appears in System ❖ LaCie Shortcut Button appears in the Control
Preferences (see section 3.6.3, Changing But- Panel (see section 3.6.3, Changing Button Set-
ton Settings). tings).
LaCie d2 Quadra LaCie Shortcut Button
Quadruple Interface Hard Drive page 23
■ 3.6.2. Setup
You can set up the Button to automatically back up
data from your computer to your LaCie hard drive or to
perform a custom action.
1. Make sure your LaCie hard drive is connected to your
Important Info: Pushing the button
computer and turned on and then push the button on
launches setup only once. After setup, pushing the
the front of the drive. The LaCie Shortcut Button
button will launch the action you specify in setup.
Welcome screen appears. Click OK.
Fig. 3.6.3.A
■ Windows Users
To change the action assigned to a Button, open
LaCie Shortcut Button by clicking on the LaCie Short-
cut Button icon in the Control Panel (Start > Settings >
Control Panel). See Fig. 3.6.3.B.
Select the Settings tab and follow the instructions in
section 3.6.2 beginning with step 3 of the type of action
you want to activate.
Fig. 3.6.3.B
LaCie d2 Quadra LaCie Shortcut Button
Quadruple Interface Hard Drive page 26
Fig. 3.6.4.C
Fig. 3.6.4.D
LaCie d2 Quadra LaCie Shortcut Button
Quadruple Interface Hard Drive page 28
■ 3.6.5. Information
Fig. 3.6.5.A
Fig. 3.6.5.B
■ 3.6.6. Updates
The software version number of the LaCie Shortcut
Button is displayed below the drive list. To search for
new updates, go to www.lacie.com/support.
Fig. 3.6.6
LaCie d2 Quadra LaCie Shortcut Button
Quadruple Interface Hard Drive page 29
Problem Solution
Drive is connected, but Check both ends of the FireWire or USB cable to make sure they are fully seated in their
“No drives connected” respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting
message appears in the them. If the drive is still not recognized, restart your computer and try again.
drive list.
NOTE: eSATA bus is not compatible with LaCie Shortcut Button. To use LaCie Shortcut
Button, connect your LaCie hard drive to your computer via USB or FireWire.
Nothing happens when Make sure the drive is connected to your computer. See above.
the button is pushed.
Launch LaCie Shortcut Button from System Preferences.
❖ Make sure the drive appears in the drive list.
❖ Make sure that the “No action” button is off. If it is on, select the EMC Retrospect Express
action or a custom action.
“The action [“action If the application, document or script you defined as the custom action has been moved
name”] can’t be launched” from its location at the time you defined the action, LaCie Shortcut Button will not be able
error message when the to locate or launch it. Either redefine the action by clicking Choose... to select the applica-
button is pushed. tion, document or script in its new location or return it to its original location.
Problem Solution
Drive is connected, but Check both ends of the FireWire or USB cable to make sure they are fully seated in their
“No drives connected” respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting
message appears in the them. If the drive is still not recognized, restart your computer and try again.
drive list. NOTE: eSATA bus is not compatible with LaCie Shortcut Button. To use LaCie Shortcut
Button, connect your LaCie hard drive to your computer via USB or FireWire.
Nothing happens when Make sure the drive is connected to your computer. See above.
the button is pushed.
Launch the LaCie Shortcut Button by double-clicking on the LaCie Shortcut Button
system tray icon or from Control Panel > LaCie Shortcut Button.
❖ Make sure the drive appears in the drive list.
❖ Make sure that the “No action” button is off. If it is on, select the EMC Retrospect Express
action or a custom action.
“File not found. Renew If the application, document or script you defined as the custom action has been moved
custom action selection.” from its location at the time you defined the action, LaCie Shortcut Button will not be able
error message when the to locate or launch it. Redefine the action by clicking Choose... to select the application,
button is pushed. document or script in its new location.
LaCie d2 Quadra Helpful Information
Quadruple Interface Hard Drive page 30
4. Helpful Information
Your LaCie d2 Quadra Hard Drive is formatted in ■ Partitioning Your LaCie d2 Quadra Hard Drive
HFS+. This is the most efficient format for use with your
After you’ve formatted the drive, you will have the
Mac. If you would like to share this hard drive with PC
opportunity to divide the hard drive into sections, called
users, you will have to reformat your LaCie d2 Quadra
partitions. A partition is a section of the hard drive’s
Hard Drive.
storage capacity that is created to contain files and data.
For instance, you could create three partitions on your
■ What is Formatting? drive: one partition for your Office documents, one for
your backup, and one for your multimedia files.
Formatting a disk consists of the following: the op-
erating system erases all of the bookkeeping informa-
tion on the disk, tests the disk to make sure that all of Technical note: FAT 32 is recom-
the sectors are reliable, marks bad sectors (i.e., those that mended for sharing a hard drive with Win-
are scratched) and creates internal address tables that it dows 98 SE and Mac OS users. However
later uses to locate information. keep in mind that the FAT 32 format will
slow down your hard drive and single file
size is limited to 4 GB.
■ File System Formats
There are essentially three different file system for-
mats: NTFS, FAT 32, and Mac OS Extended (HFS+).
See the following chart for more information.
...you will be using the drive only under Windows 2000 or Win- ...you will be using the drive on Macs only; performance will
dows XP (performance will generally be greater when compared generally be greater when compared to FAT 32. This file system
to FAT 32). This file system is compatible in read only mode is NOT compatible with Windows OS.
with Mac OS 10.3 and higher.
Use FAT 32 if... For more information, please refer to page 31, Formatting And
Partitioning Your LaCie Hard Drive.
...you will be using your drive between both Windows and Mac
OS 9.x or 10.x; or sharing the drive between Windows 2000, XP,
and 98 SE. Maximum single file size: 4GB.
LaCie d2 Quadra Helpful Information
Quadruple Interface Hard Drive page 31
■ Windows Users
Windows 2000 and XP – Use the Disk Manage-
ment Utility, which is native to the operating system.
8. Click Next.
9. Click Next.
10. Click Next.
11. Click Next.
12. In this window, you have the option of selecting the
Quick Format option. This allows a much faster
format; however, this will disallow Disk Manage-
ment to check the drive for errors (recommended).
Click Next.
14. Your drive is ready for use and should now appear in
your My Computer.
■ Mac Users
Mac OS 10.x will use the Apple Disk Utility appli-
cation, which is native to the operating system.
Deciding which interface to use, whether it be Hi- faces your computer has, your decision should be based
Speed USB 2.0, FireWire 400, FireWire 800 or eSATA on the following:
can be a complicated decision. Depending on the inter-
If your computer is only equipped with a USB port, your decision is fairly simple: connect via the USB cable provided
with your drive. Hi-Speed USB 2.0 is backward compatible and can be used in USB 1.1 ports. Again, you will be limited
to USB 1.1 speeds and performance.
If your computer is equipped with a Hi-Speed USB 2.0 port and a FireWire port, you will get noticeably better perfor-
mance by using the FireWire connection. Compared to Hi-Speed USB 2.0, FireWire has higher sustained data transfer
rates, a feature especially important for audio and video editors. Also, Hi-Speed USB 2.0 will not allow you to daisy-chain
multiple hard drives to your computer.
Computer With Hi-Speed USB 2.0, FireWire 400 And FireWire 800 Ports
If your computer is equipped with these three interfaces, you have several options to consider. The key decision in this
equation is, again, speed. FireWire 800 effectively offers twice the bandwidth of both Hi-Speed USB 2.0 and FireWire
400. So, if you are running bandwidth-intensive applications, such as digital audio, video or graphics, FireWire 800 is your
clear choice.
In a single drive configuration, eSATA and FireWire 800 connections will provide similar transfer rates for your d2
Quadra. FireWire 800, however, allows for longer interface cables and offers the possibility of daisy-chaining with other
FireWire devices. The advantage eSATA has over FireWire 800 is that, when several d2 drives are connected to your
computer in a RAID0 configuration, FireWire 800 will limit the connection to 100MB/s, while eSATA 1.5Gbits/s can
theoretically transfer at up to 150 MB/s. See chapter 7. eSATA Questions and Answers, for more information.
Another alternative is to purchase a FireWire 400, that these interfaces have to offer. Contact your LaCie
FireWire 800, Hi-Speed USB 2.0 or eSATA host reseller or LaCie Customer Support for information
adapter card that you would install into a PCI, PCI-X about PCI, PC, PCI-X or PCI-Express Cards, or visit
or PCI-Express slot on your computer, thereby allowing our website: www.lacie.com.
your computer to take advantage of the performances
LaCie d2 Quadra FireWire Questions & Answers
Quadruple Interface Hard Drive page 35
■ What Does IEEE 1394 Mean? ■ What Is The Difference Between FireWire
400 And FireWire 800?
IEEE (the Institute of Electrical and Electronics
Engineers) refers to the engineering corps that devel- Essentially, the main difference between the two in-
oped the 1394th standard, defining the high-perfor- terfaces is speed. FireWire 800 effectively doubles the
mance serial input/output (I/O) bus used to connect bandwidth of the original FireWire 400 interface. The
peripheral devices. There are now two standards: new FireWire 800 interface offers truly impressive re-
IEEE 1394a, which refers to the original standard sults, with speeds up to 800Mb/s for a single bus, and
adopted in 1995, and IEEE 1394b, which refers to the even greater for several buses in RAID 0 configura-
new standard, adopted in 2002. tions.
Other key advancements include the support of in-
creased cabling distances and a newly enhanced arbitra-
■ What Is The Relationship Between IEEE
tion architecture.
1394, FireWire, iLink And DV?
Utilizing cables constructed of professional-grade
These four names all refer to the same interface: glass optical fiber, when both devices are connected via
• IEEE 1394 is the term commonly used in the com- a FireWire 800 hub, FireWire 800 can burst data across
puter industry. 100 meters of cable.
The new arbitration scheme greatly improves on the
• FireWire is the brand name used by Apple.
existing architecture by incorporating advanced 8B10B
• iLink is the brand name used by Sony for both con- data encoding (based on codes used by Gigabit Ether-
sumer electronics and personal computers. net and Fibre Channel), which reduces signal distortion,
and also improves the arbitration time by prepping the
• DV is short for “Digital Video,” and is used as the
arbitration while the current data packet is being sent,
logo for the interface on most video camcorders.
so that data is sent as soon as the current transmission
is completed.
■ What Are The FireWire Interface Benefits?
The FireWire interface is a fast, cross-platform se- ■ What Are The Ideal Uses For FireWire?
rial bus, and is ideal for digital audio, video and graphic FireWire helped fuel a revolution for digital content
applications that demand plenty of bandwidth. Both creators, and was awarded a 2001 Primetime Emmy En-
versions of FireWire offer Plug & Play connectivity, so gineering Award by the Academy of Television Arts &
all you have to do is plug in your drive and you’re ready Sciences for its contribution. Due to its high bandwidth
to go. They also allow up to 63 devices to be connect- and support of both isochronous and asynchronous data
ed via a single bus and offer peer-to-peer connectivity, delivery, FireWire has found a very successful place in
enabling multiple computers and FireWire devices to both the computer and consumer electronics industries.
be connected at the same time. FireWire also supports Whether connecting game consoles, personal video
both isochronous and asynchronous capabilities, mean- recorders, home stereo equipment, digital TVs, hard
ing that it can guarantee real-time data delivery, so there drives, CD/DVD-RW drives, printers, scanners, tape
is no danger of inaccurately ordered or delayed frames.
LaCie d2 Quadra FireWire Questions & Answers
Quadruple Interface Hard Drive page 36
drives or other digital hardware equipment, FireWire is to connect a FireWire 800 device to a FireWire 400
well suited to handle all these requirements. port, a specific adapter cable must be used. Two types of
For those working with digital video, the new stan- FireWire 400 ports exist: 6-pin and 4-pin. For FireWire
dard will enable new bandwidth-intensive applications, 800 devices to work, they must be connected by placing
such as multiple-stream, uncompressed, standard-defi- the 9-pin end of the FireWire cable into the FireWire
nition video. 800 port of the device, and the opposite 6-pin or 4-pin
end into the FireWire 400 port.
The same holds true for FireWire 400 devices being
■ Will FireWire 400 Devices Run Faster When
connected to a FireWire 800 host port. The 4-pin or 6-
Connected To A FireWire 800 Port? pin end of the FireWire cable must be connected to the
Unfortunately, this is not the case. In order to at- FireWire 400 port of the device, and the 9-pin end must
tain FireWire 800 speeds, both the device and port have be connected to the FireWire 800 port.
to be FireWire 800 enabled. For instance, an external When FireWire 400 and FireWire 800 devices are
hard drive with a FireWire 800 9-pin connection will mixed, all transfer rates revert to the original FireWire
only reach FireWire 800 transfer rates when it is con- 400 speed.
nected to a FireWire 800 9-pin host bus adapter card
via a properly certified FireWire 800 9-pin to 9-pin beta
cable. ■ What Do I Do If My Computer Does Not
Have A FireWire Port?
When a FireWire 400 device is connected to a
FireWire 800 port, the FireWire 400 device will only Most computers manufactured today incorporate
operate at the original FireWire 400 speeds. at least one FireWire port. If your computer does not
have a native port, you can install one by adding a PCI
or PCMCIA host bus adapter card. Please contact your
■ Will FireWire 800 Devices Work On
computer supply specialist for a specific card that will
FireWire 400 Ports And Vice Versa? work with your system.
The new standard was designed to be backwards For more information about PCI cards, please visit:
compatible, meaning that FireWire 800 devices will still www.lacie.com/addons
operate via the original FireWire 400 port. However,
LaCie d2 Quadra USB Questions & Answers
Quadruple Interface Hard Drive page 37
■ What Are The USB Interface Benefits? scanners will all benefit from the added bandwidth and
performance gains of the new implementation of the
• Cross-platform: Use your USB peripherals on both
USB standard. Hi-Speed USB 2.0 provides the neces-
Mac and Windows platforms.
sary fast data transfer rates that today’s devices require,
• “Hot Swappable”: No need to shut down or restart and combines the earlier specifications so older devices
your computer when adding or removing a USB de- that operated under the original USB standards will still
vice. Plug it in and it’s ready to use. work with Hi-Speed USB 2.0.
■ What Are The Ideal Applications For Some hubs have no power supply and others are
Hi-Speed USB 2.0? self-powered. When you choose a hub, opt for the self-
powered variety, as they have their own AC adapter.
Digital cameras, CD/DVD drives, hard drives and The most powerful hubs provide 0.5A of power to each
LaCie d2 Quadra USB Questions & Answers
Quadruple Interface Hard Drive page 38
should be transparent to both the BIOS and oper- 2.0 and FireWire/IEEE 1394, external Serial ATA con-
ating system. Simply add more Serial ATA links to nectors are intended for storage devices. Serial ATA
increase the number of connectivity points in your works best in storage environments that require high
system. data throughput to deliver large files quickly and effi-
ciently, maximizing the storage systems utilization and
enhancing overall productivity.
■ What are the ideal uses of Serial ATA?
Due to its performance, reliability, scalability and
Although the specification supports all ATA and cost-effectiveness, Serial ATA can be implemented in a
ATAPI devices (i.e. CD, DVD, tape drives, etc.), and wide-range of settings, from desktop usage to network
delivers superior performance than both Hi-Speed USB storage applications.
LaCie d2 Quadra Troubleshooting
Quadruple Interface Hard Drive page 41
8. Troubleshooting
In the event that your LaCie d2 Quadra Hard Drive is ■ Manual Updates
not working correctly, please refer to the following check-
LaCie is constantly striving to give you the most
list to find out where the problem is coming from. If you
up-to-date, comprehensive User’s Manuals available on
have gone through all of the points on the checklist and
the market. It is our goal to provide you with a friendly,
your drive is still not working correctly, please have a look
easy-to-use format that will help you quickly install and
at the FAQs that are regularly published on our website –
utilize the many functions of your new device.
www.lacie.com.
If your manual does not reflect the configurations of
One of these FAQs may provide an answer to your
the product that you purchased, please check our web-
specific question. You can also visit the drivers pages,
site for the most current version available.
where the most recent software updates will be avail-
able. If you need further assistance, please contact your
LaCie reseller or LaCie Technical Support (see page 46,
Contacting Customer Support for details).
The drive is not recog- Does an icon for the drive appear There should be an icon for the LaCie drive on the desktop. If the
nized by the computer. on the desktop? drive does not appear, follow the rest of the Troubleshooting tips to
isolate the problem.
Does your computer’s configuration Check page 7, Minimum System Requirements for more informa-
meet the minimum system require- tion.
ments for use with this drive?
Is the drive’s power supply con- Make sure that the power supply is properly connected (see page
nected and turned on? 15, Connecting The Power Supply), that the drive has been turned
on by pressing the On/Off/Auto button the back of the drive, and
that the outlet the power supply is connected to is also turned on.
Did you follow the correct installa- Review the installation steps on pages 16-19, Connecting The
tion steps for the specific interface Interface Cable.
and operating system.
Are both ends of the FireWire, Check both ends of the FireWire, eSATA or USB cables and make
eSATA or USB cables firmly at- sure that they are fully seated in their respective ports. Try discon-
tached? necting the cables, waiting 10 seconds, and then reconnecting them.
If the drive is still not recognized, restart your computer and try
again.
LaCie d2 Quadra Troubleshooting
Quadruple Interface Hard Drive page 42
The drive turns on This is normal. Your drive has an autoswitching power feature, which means that if your drive is connected
and off when you to your computer, turning the computer on will automatically turn the drive on. Likewise, turning the
turn your computer computer off will automatically turn the drive off. If you wish to power off the drive while it is connected
on and off (USB and to your computer, first make sure that your computer is not accessing the drive and then follow the steps in
FireWire connections page 21, Disconnecting Your LaCie d2 Quadra Hard Drive. After you have disconnected the drive, fkip the
only). On/Off/Auto button on the back of the drive to turn the drive off.
The drive is not recog- Have the USB, eSATA or FireWire Open Apple System Profiler and click on the Devices and Vol-
nized by the computer. drivers been installed correctly and umes tab. If your device is not listed, recheck the cables and try the
enabled? other troubleshooting tips listed here.
Is there a conflict with other device Contact LaCie Technical Support for help.
drivers or extensions?
Has the drive been formatted? Make sure that the drive has been formatted properly. Please see
pages 31, Formatting And Partitioning Your LaCie d2 Quadra
Hard Drive and 30, Helpful Information for more details.
Does your computer’s operating Check your computer’s documentation and see pages 31, Format-
system support the file system? ting And Partitioning Your LaCie d2 Quadra Hard Drive and 30,
Helpful Information for more information.
Error messages under Did you get an “Error –50” message When copying files or folders from Mac OS 10.x to a FAT 32 vol-
Mac OS 10.x. while copying to a FAT 32 volume? ume, certain characters cannot be copied. These characters include,
but are not limited to:
?<>/\:
Check your files and folders to ensure that these types of characters
are not being used.
Did you get an error message telling Simply ignore this message. The drive will remount to the desktop.
you that the drive has been discon- LaCie drives conserve power by spinning down when you set your
nected when coming out of sleep computer to sleep mode, and when the computer is “woken” from
mode? sleep, it does not give the drive enough time to spin-up from its
sleep mode.
Are you having problems getting If you are having problems with your FireWire connection under
your FireWire device to be recog- Mac OS 10.2.x, upgrade to the latest Mac OS version.
nized?
The drive is working Are there other USB, eSATA or Disconnect any other USB, eSATA or FireWire devices and see if
slowly. FireWire devices connected to the the drive’s performance increases.
same port or hub?
The drive is not run- Are you operating in Mac OS 9.x? Apple does not support the Hi-Speed USB 2.0 standard under
ning noticeably faster Mac OS 9.x. You will be limited to the slower transfer rates of the
when connected via original USB standard.
Hi-Speed USB 2.0.
Are you operating in Mac OS 10.x? Apple has only recently begun incorporating native Hi-Speed USB
2.0 ports in their computers. To achieve Hi-Speed USB 2.0 transfer
rates, you will need to add a Hi-Speed USB 2.0 PCI or PC card to
your computer.
LaCie d2 Quadra Troubleshooting
Quadruple Interface Hard Drive page 43
The drive is not run- Is the drive connected to a USB If your drive is connected to a USB port or hub, this is normal. A
ning noticeably faster port on your computer, or to a USB Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
when connected via hub? performance levels when it is connected directly to a Hi-Speed
Hi-Speed USB 2.0. USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB transfer rates. For more information,
please see page 37, USB Questions And Answers.
Is the drive connected to a Hi- Check to see that the Hi-Speed USB 2.0 drivers for both your host
Speed USB 2.0 port on your bus adapter and device have been installed correctly. If in doubt,
computer? un-install the drivers and re-install them.
System fan is not Confirm the outlet is powered, verify power connections, and try an alternate power cable. The fan on the
running. LaCie d2 Quadra Hard Drive does not run continuously; it is activated at certain temperatures.
Your drive may not have a fan. The LaCie d2 Quadra comes in different capacities, and only the highest
capacities feature a drive fan.
The drive is not recog- Has the drive been formatted? Make sure that the drive has been formatted properly. Please see
nized by the computer. pages 31, Formatting And Partitioning Your LaCie d2 Quadra
Hard Drive and 30, Helpful Information for details.
Does your computer’s operating Check your computer’s documentation and see pages 31, Format-
system support the file system? ting And Partitioning Your LaCie d2 Quadra Hard Drive and 30,
Helpful Information for details.
Is there an icon for the drive in My Go into My Computer and look for an icon and drive letter as-
Computer? signed to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem.
Does your computer’s configuration Check page 7, Minimum System Requirements for more informa-
meet the minimum system require- tion.
ments for use with this drive?
Is the drive’s power supply con- Make sure that the power supply is properly connected (see page
nected and turned on? 15, Connecting The Power Supply), that the drive has been turned
on by flipping the On/Off/Auto button on the back of the drive,
and that the outlet the power supply is connected to is also turned
on.
Did you follow the correct installa- Review the installation steps on pages 16-19, Connecting The
tion steps for the specific interface Interface Cable.
and operating system.
LaCie d2 Quadra Troubleshooting
Quadruple Interface Hard Drive page 44
The drive is not recog- Are both ends of the FireWire, Check both ends of the FireWire or USB cables and make sure
nized by the computer. eSATA or USB cables firmly at- that they are fully seated in their respective ports. Try disconnecting
tached? the cables, waiting 10 seconds, and then reconnecting them. If the
drive is still not recognized, restart your computer and try again.
Windows XP Users:
Go to Start Menu > Control Panel > Performance and Mainte-
nance > System > Hardware tab > Device Manager button > USB
Controller or IEEE 1394 Controller. Click on the + sign next to
the controller icon, and you should see your device listed.
If you still can’t see your device, recheck the cables and try the other
troubleshooting tips listed here.
Is there a conflict with other device Contact LaCie Technical Support for help.
drivers or extensions?
The drive turns on This is normal. Your drive has an autoswitching power feature, which means that if your drive is connected
and off when you to your computer, turning the computer on will automatically turn the drive on. Likewise, turning the com-
turn your computer puter off will automatically turn the drive off. If you wish to power off the drive while it is connected to your
on and off (USB and computer, first make sure that your computer is not accessing the drive and then follow the steps page 21,
FireWire connec- Disconnecting Your LaCie d2 Quadra Hard Drive. After you have disconnected the drive, flip the On/Off/
tions). Auto button on the back of the drive to turn the drive off.
FireWire 800 does not Have you installed the Windows In order to operate FireWire 800 devices under Windows 2000,
work under Windows 2000 Service Pack 4? the Service Pack 4 update must be installed. This is a free download
2000. offered on Microsoft’s website.
The drive is working Are there other USB, eSATA or Disconnect any other USB, eSATA or FireWire devices and see if
slowly. FireWire devices connected to the the drive’s performance increases.
same port or hub?
LaCie d2 Quadra Troubleshooting
Quadruple Interface Hard Drive page 45
The drive is not run- Is the drive connected to a USB If your drive is connected to a USB port or hub, this is normal. A
ning noticeably faster port on your computer, or to a USB Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
when connected via hub? performance levels when it is connected directly to a Hi-Speed
Hi-Speed USB 2.0. USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB transfer rates. For more information,
please see page 37, USB Questions And Answers.
Is the drive connected to a Hi- Check to see that the Hi-Speed USB 2.0 drivers for both your host
Speed USB 2.0 port on your bus adapter and device have been installed correctly. If in doubt,
computer? un-install the drivers and re-install them.
Are you using a certified Hi-Speed Ensure that the cable you are using has been properly certified.
USB 2.0 cable to connect your The Hi-Speed USB 2.0 cable that was shipped with your LaCie
drive? drive has been properly certified and tested to comply with USB
standards.
The drive is not run- Are you using Windows 98 SE or These systems are not supported; USB will not work with either
ning noticeably faster Windows Me? Windows 98 SE or Windows Me.
when connected via
Hi-Speed USB 2.0.
System fan is not Confirm the outlet is powered, verify power connections, and try an alternate power cable. The fan on the
running. LaCie d2 Quadra Hard Drive does not run continuously; it is activated at certain temperatures.
Your drive may not have a fan. The LaCie d2 Quadra comes in different capacities, and only the highest
capacities feature a drive fan.
LaCie d2 Quadra Contacting Customer Support
Quadruple Interface Hard Drive page 46
2. Try to isolate the problem. If possible, make the • Your LaCie drive’s serial number
drive the only external device on the CPU, and make • Operating system and version
sure that all of the cables are correctly and firmly at- • Computer brand and model
tached. • Amount of memory installed
• Names of any other devices installed on your
If you have asked yourself all of the pertinent ques-
computer, including CD/DVD burners
tions in the troubleshooting checklist, and you still can’t
get your LaCie drive to work properly, contact us via
the contacts on page 47. Before contacting us, make sure
1. LaCie d2 Quadra Hard Drive serial number Located on a sticker at the back of drive or on the original packaging
Windows users:
Right click the d2 Quadra Hard Drive icon and select Properties.
6. Computer memory
7. The brands and models of other internal and external Mac users:
peripherals installed on my computer Click on the Apple icon in the finder bar and select About this Mac.
Select More Info... The Apple System Profiler will launch and will
list your internal and external peripherals.
Windows users:
Right click My Computer and select Properties > Hardware.
LaCie d2 Quadra Contacting Customer Support
Quadruple Interface Hard Drive page 47
LaCie International
Contact us at:
http://www.lacie.com/intl/contact/
LaCie d2 Quadra Warranty Information
Quadruple Interface Hard Drive page 48
LaCie warrants your drive against any defect in ma- LaCie will not, under any circumstances, be liable
terial and workmanship, under normal use, for the peri- for direct, special or consequential damages such as, but
od designated on your warranty certificate. In the event not limited to, damage or loss of property or equipment,
this product is found to be defective within the warranty loss of profits or revenues, cost of replacement goods,
period, LaCie will, at its option, repair or replace the or expense or inconvenience caused by service interrup-
defective drive. This warranty is void if: tions.
• The drive was operated/stored in abnormal use or Any loss, corruption or destruction of data while us-
maintenance conditions; ing a LaCie drive is the sole responsibility of the user,
and under no circumstances will LaCie be held liable for
• The drive is repaired, modified or altered, unless such
the recovery or restoration of this data.
repair, modification or alteration is expressly autho-
rized in writing by LaCie; Under no circumstances will any person be entitled
to any sum greater than the purchase price paid for the
• The drive was subjected to abuse, neglect, lightning drive.
strike, electrical fault, improper packaging or acci-
To obtain warranty service, call LaCie Techni-
dent;
cal Support. You will be asked to provide your LaCie
• The drive was installed improperly; product’s serial number, and you may be asked to furnish
proof of purchase to confirm that the drive is still under
• The serial number of the drive is defaced or missing;
warranty.
• The broken part is a replacement part such as a pick- All drives returned to LaCie must be securely pack-
up tray, etc. aged in their original box and shipped with postage pre-
• The tamper seal on the drive casing is broken. paid.
Glossary
Asynchronous – Data transfer method where the data is disk drives, the keyboard, the video subsystem and other
transferred independently of other processes. With this peripherals, such as the mouse, modem or printer. The
transfer method, the intervals between transmissions configuration also implies software: the operating sys-
can vary, and data can be resent if it is initially missed. tem and various device managers (drivers), as well as
hardware settings and options set by the user via con-
Backup – (1) The act of creating at least one additional
figuration files.
copy of data onto a different (and safe) storage device
from where it can be retrieved at a later time if needed. Controller – This is a component or an electronic card
(2) A copy of a file, directory, or volume on a separate (referred to in this case as a “controller card,” such as
storage device from the original, for the purposes of re- PCI or PCMCIA cards) that enables a computer to
trieval in case the original is erased, damaged, or de- communicate with or manage certain peripherals. The
stroyed. controller manages the operation of the peripheral asso-
ciated with it, and links the PC bus to the peripheral via
Bit – The smallest measure of computerized data, either
a ribbon cable inside the PC. An external controller is
a 1 or a 0. Eight bits equal one byte, or one character.
an expansion card which fills one of the free slots inside
Block – A very small section of the storage media com- your PC and which enables a peripheral (CD-ROM
prised of one or more sectors. A block is the smallest drive, scanner or printer, for instance) to be connected
amount of space allocated on a drive for data storage. By to the computer.
default, a sector of data consists of 512 bytes.
Cross-platform – Term that refers to a device that is
Buffer – RAM cache that is faster than the data that is able to be operated by both Mac and Windows operat-
being delivered. Buffers are used so data may be stored ing systems.
and delivered to the receiving item as it is needed.
Data Stream – The flow of data that accomplishes a task,
Bus – Electronic links that enable data to flow between usually related to moving data from storage to computer
the processor, RAM and extension cables (peripherals). RAM or between storage devices.
Byte – A sequence of adjacent binary digits, or bits, con- Digital – Discrete information that can be broken down
sidered as a unit, 8 bits in length. There are 8 bits in 1 to zero or one bits.
byte. See also MB (Megabyte) or GB (Gigabyte).
Driver (peripheral manager) – A software component
Cache, -ing – This is an area of electronic storage (usu- that enables the computer system to communicate with
ally RAM) set aside to store frequently used data from a peripheral. Most peripherals will not operate correctly
electromechanical storage (hard drives, floppy disks, – if at all – if the appropriate drivers are not installed on
CD/DVD-ROM, tape cartridges, etc.) Therefore, stor- the system.
ing frequently used data in RAM can enhance your
File System – Links the physical map of a disc to its
system’s overall response to disk-intensive operations
logical structure. Thanks to the file system, users and
significantly.
computers can easily display path, directories and files
Configuration – When talking about a PC, configu- recorded onto the disc.
ration is understood to be the sum of the internal and
Firmware – Permanent or semi-permanent instructions
external components of the system, including memory,
LaCie d2 Quadra Glossary
Quadruple Interface Hard Drive page 50
and data programmed directly into the circuitry of a equipment to another, such as a hard drive to an adapter
programmable read-only memory or an electronically- or an adapter to a system bus. Protocol means a set of
erasable, programmable read-only memory chip. Used rules for operating the physical interface, such as: do not
for controlling the operation of the computer or tape read or write before the drive is ready.
drive. Distinct from the software, which is stored in ran-
I/O (Input/Output) – Refers to an operation, program
dom access memory and can be altered.
or device whose purpose is to enter data into or to ex-
Folder – A list created on a disk to store files. Creating tract data from a computer.
folders and sub-folders enables you to organize the stor-
Isochronous – Data transfer method that ensures that
age of your files in a logical, hierarchical manner so that
data flows continuously and at a steady rate. These trans-
you can find and manage them more easily.
fers provide guaranteed transmission opportunities at
Format, -ting, -ted – This is a process where a device defined intervals.
is prepared to record data. In this process, the hard disk
Kb (Kilobit) – Equivalent to 1,000 bits.
writes special information onto its own recording sur-
faces into areas (blocks) that are ready to accept user Kb/s – Kilobits per second. 480Kb/s is equal to 60KB/
data. Since this operation causes all current user data s.
stored on the hard disk to be lost, this is an infrequent
KB (KiloByte) – Basically, this means 1,000 bytes, but it
operation that usually only happens at the factory that
is actually 1,024 bytes.
created the hard disk. It is unusual for something to
happen to a hard disk that requires the end-user to ini- KB/s – Kilobytes per second. A means of measuring
tially perform this operation. throughput.
GB (GigaByte) – This value is normally associated with Mb (Megabit) – Equivalent to 1,000,000 bits.
data storage capacity. Basically, it means a thousand mil-
Mb/s – Megabits per second. A means of measuring
lion or a billion bytes. In fact, it equals 1,073,741,824
throughput. 480Mb/s is equal to 60MB/s.
bytes (or 1,024 x 1,024 x 1,024).
MB (Megabyte) – Basically means one million bytes,
Hardware – Physical components of a computer sys-
but is actually 1,024 Kilobytes or 1,024 x 1,024 bytes,
tem, including the computer itself and peripherals such
which equals 1,048,576 bytes.
as printers, modems, mice, etc.
MB/s – Megabytes per second. A means of measuring
Host Bus Adapter (HBA) – A printed circuit board
throughput.
that installs in a standard microcomputer and an inter-
face between the device controller and the computer. Media – The material or device used to store informa-
Also called a controller. tion in a storage subsystem, such as a tape cartridge, CD,
DVD or disk drive.
Initialize, -ed, Initialization – After a hard drive (or
other storage device) is formatted and partitioned, some Operating System (OS) – Software that controls the
special data needs to be written to it that helps the Mac assignment and use of hardware resources such as mem-
and Windows create files and save data. The process is ory, processor time, disk space and peripherals. An op-
called initialization. This process, like formatting, causes erating system is the basis on which software (applica-
all user data on the storage device to be lost. tions) run. Windows, Mac OS and UNIX are among
the most common.
Interface – The protocol data transmitters, data receiv-
ers, logic and wiring that link one piece of computer Overwrite – To write data on top of existing data thus
LaCie d2 Quadra Glossary
Quadruple Interface Hard Drive page 51