Putting Psychology to

Work in Asia
PsyAsia International's

PERFORMANCE APPRAISAL
TRAINING COURSE
www.psyasia.com/ Performance Appraisal training delivered by Registered Business Psychologists

INTRODUCTION COURSE
This intensive 2-day course is aimed at managers, supervisors, human resource
FACILITATOR
officers and those who are responsible for and conduct performance appraisals.
The course facilitator may vary
Delegates learn how to devise the competency framework for the appraisal based
from one course to the next but,
on a job analysis, how to design appraisal forms and questions, and how to avoid
PsyAsia International will always
appraisals which are ultimately meaningless due to endorsement of middle
use Registered (Business)
responses, poor reliability and lack of validity. Effective appraisal interviewing and
Psychologists who are experts in
feedback to appraisees is also covered. Our training is world-class and always
their field and who possess a
incorporates the most up-to-date methodology to ensure assessment which is
minimum of a Masters degree in
defensible, fair, ethical, reliable and valid.
the specialty of I-O Psychology.
Registered Psychologists are
WHO IS THIS COURSE FOR?
required to keep up-to-date in their
Our Performance Appraisal Training Course is typically attended by HR
field and must undertake extensive
professionals, line managers and supervisors who are responsible for designing
professional development every
and/or conducting performance appraisals at work.
year. More often than not, our
Behavior-based Interviewing
COURSE LENGTH & LANGUAGE
Course is facilitated by
Public Courses: 1 or 2 days | 9.30am – 5pm | English Psychologists with a Doctoral
In-house Courses: 1 , 2 or 3 days | 9.30am – 5pm | English Degree in Psychology. Feel free to
ask us for the profile of the
psychologist who will be
PRACTICE APPRAISAL INTERVIEWS & INTERACTIVE QUIZZES
facilitating your specific course.
The majority of this course is taught via experiential learning. Managers and

supervisors don’t tend to enjoy theory and, hence we make the course as practically
TEACHING
engaging as possible. As the course progresses, new knowledge components will
METHODOLOGY
be added little by little and then practiced in pairs and small groups. Immediate
 High impact experiential learning.
feedback will be offered by the psychologist facilitator. Participants are offered multiple  Interactive quizzes on delegate’s
opportunities to assess their new knowledge by way of interactive quizzes on their mobile devices.

mobile devices. There will also be opportunity to practice a full performance appraisal
performance
interview and receive feedback from peers and course facilitator.
psychologist facilitator.

PsyAsia International
Telephone & Contact Details
Course and cont ent design strictly @ PsyAsia International Pte. Ltd.
 Putting Psychology to
Work in Asia
PsyAsia International's

PERFORMANCE APPRAISAL
TRAINING COURSE
www.psyasia.com/ Performance Appraisal training delivered by Registered Business Psychologists

One-day 360° Appraisal Course Outline

The Importance of Performance Appraisal

 Define performance appraisal
 The purpose of performance appraisal
 Pros, cons and reputation of performance appraisal
 Making performance appraisal systems (legally) defensible

Preparing for the 360 Degree Performance Appraisal

 Deciding on competencies to assess
 Defining competencies
 Producing behavioral indicators to support performance
 Getting buy-in from employees
 Assisting employees to understand the competencies
and how to rate each other
 Common pitfalls of 360 degree performance appraisal
 Devise and communicate 360 degree appraisal policies

Managing the 360 Degree Performance Appraisal Period Building Performance Excellence
 Supporting employees  Factors influencing an individual’s
 Communication development
 Best practice  Creating development plans that
work
The Performance Appraisal Interview  Management and employee
 The manager’s responsibilities in the performance review responsibilities in development
 The employee’s responsibilities in the performance review  Using the job as part of the
 Establishing rapport & being empathic development process
 Feeding back 360 degree appraisal reports to employees  The employee who does not
 Appraisal interview skills change
 Difficult situations (silence, disagreement, excuses)  Identifying gaps between desired
 Discussing development needs, planning and goals and actual performance
 Establishing a successful close  Getting agreement to change

PsyAsia International
Telephone & Contact Details
Course and cont ent design strictly @ PsyAsia International Pte. Ltd.
 Putting Psychology to
Work in Asia
PsyAsia International's

PERFORMANCE APPRAISAL
TRAINING COURSE
www.psyasia.com/ Performance Appraisal training delivered by Registered Business Psychologists

Two-day Performance Appraisal Course Outline

The Importance of Performance Appraisal The Performance Appraisal Interview

 Performance appraisal & purpose of performance appraisal  The manager’s responsibilities
 Pros, cons and reputation of performance appraisal in the performance review
 Making performance appraisal systems (legally) defensible  The employee’s responsibilities
in the performance review
The Performance Appraisal Process  Establishing rapport & being
 Designing and establishing from scratch empathic

 Stakeholder expectations  Conducting the appraisal

 Management training requirements  Interview skills

 Maintaining and monitoring the appraisal system  Difficult situations (silence,

 Inter- and intra-rater reliability disagreement, excuses)

 Discussing development needs,

The Performance Appraisal Form planning and goals

 Job analysis  Establishing a successful close

 Determining core competencies

Building Performance Excellence
 Designing the form
 Factors influencing an
 Ratings & Weightings
individual’s development
 Understanding a middle score (C or 3 score)
 Creating development plans that
work
Preparing for the Performance Appraisal Interview
 Management and employee
 Manager’s responsibilities in performance assessment
responsibilities in development
 Employee’s responsibilities in performance assessment
 Using the job as part of the
 Top management responsibilities in performance assessment
development process
 Building and understanding competencies
 The employee who does not
 Reliability and validity in performance assessment
change
 Types of performance appraisal
 Identifying gaps between desired
 Weighting of performance information and actual performance
 Being objective / avoiding cultural, gender and other biases  Getting agreement to change
 Rating scales and rating errors
For 3-day courses, please see our Behavior-based
 Extenuating circumstances
Interviewing Factsheet for the final day outline.
 Writing up the appraisal report

PsyAsia International
Telephone & Contact Details
Course and cont ent design strictly @ PsyAsia International Pte. Ltd.
 Putting Psychology to
Work in Asia
PsyAsia International's

PERFORMANCE APPRAISAL
TRAINING COURSE
www.psyasia.com/ Performance Appraisal training delivered by Registered Business Psychologists

COURSE OBJECTIVES

One-day 360° Performance Appraisal Training Course

By the end of this 1-day course, we expect delegates to be able to take an active role in reassuring
employees about the appraisal process and to educate them about how to assess their peers and
colleagues objectively. Furthermore, delegates should be able to understand 360° appraisal reports,
feed them back to employees, seek evidence to support or refute the report content, and work with
the employee to arrive at a development plan which incorporates the feedback from the 360 appraisal
process, the job requirements and the organizational needs going forward.

Two-day Performance Appraisal Training Course

By the end of our 2-day Performance Appraisal Training Course, we expect delegates to have a
relatively in-depth knowledge of the performance appraisal process from start to finish. This includes
an understanding of issues that may negatively impact the process, and how to maximize reliability,
validity, fairness, objectivity and buy-in to the process by all stakeholders. Furthermore, delegates
should be able to build competencies and behavioral indicators for assessment, know what
constitutes evidence for effective or ineffective performance and be able to conduct a sensitive
performance appraisal interview with employees that culminates in producing an effective and
agreed-upon plan with SMART goals to facilitate employee development.

Three-day Performance Appraisal & Behavioral-interviewing Course

The objectives for our 3-day Performance Appraisal Course are the same as those for our 2-day
course (above), with the added expectation that delegates will have a more significant understanding
of the interview process and how to ensure they probe the employee in a positive way to arrive at
real, objective evidence that supports the competencies being assessed and points being made by
both employee and appraiser.

PsyAsia International
Telephone & Contact Details
Course and cont ent design strictly @ PsyAsia International Pte. Ltd.
 Putting Psychology to
Work in Asia
PsyAsia International's

PERFORMANCE APPRAISAL
TRAINING COURSE
www.psyasia.com/ Performance Appraisal training delivered by Registered Business Psychologists

REVIEWS OF THE BEHAVIOR-BASED INTERVIEWING COURSE FROM PREVIOUS DELEGATES

“The trainer was excellent; competent and engaging. Course content was well thought out.”
Dorothy Lim | Deputy GM | Tanah Merah Country Club | Singapore

“Gives a good insight into this form of appraisal and being more objective”
Ruby | PA | Tanah Merah Country Club | Singapore

“A lot of practical applications, so it should be easier to remember what we learnt, even after the course!”

Anonymous | Tanah Merah Country Club | Singapore

“The course highlighted how 360 appraisal is definitely better than one angle view.”
Samantha Tay | Golf Executive | Tanah Merah Country Club | Singapore

“It fully explained the requirement to conduct a successful performance appraisal.”

Bernard Tan | Senior Admin Coordinator| Tanah Merah Country Club | Singapore

“The past couple of days have been excellent, thank you! We’ve been running PA annually for quite some time now.
I’ve been enlightened by your course – there’s so much that we were doing wrong. I’ll advise anybody who is
involved in performance appraisal to attend this course even if they are experienced and think they are doing it
correct! Well done PsyAsia!”
Anonymous | Regional HR Director of a multi-national bank | Singapore

More Reviews?
Please see our webpage for more course reviews and details.

Registration
We advise registration at least 6 weeks before the course dates because we limit places on this course to ensure
effective learning. To register, kindly go to http://www.psyasia.com/register or, o utside o f Singapore a nd Hong Kong,
please contact our local partner. You may also view dates for next public courses here.

PsyAsia International
Telephone & Contact Details
Course and cont ent design strictly @ PsyAsia International Pte. Ltd.