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Received: 18 March 2019 Revised: 22 April 2019 Accepted: 23 April 2019

DOI: 10.1111/jep.13174

ORIGINAL PAPER

Effects of electronic medical records on patient safety culture:


The perspective of nurses

Özlem Özer PhD1 | Fatih Şantaş PhD2

1
Faculty of Economics and Administrative
Sciences, Department of Healthcare Abstract
Management, Burdur Mehmet Akif Ersoy
Objectives: This study investigates the effects of nurses' views regarding electronic
University, Burdur, Turkey
2
Faculty of Economics and Administrative
medical records on patient safety culture.
Sciences, Department of Healthcare Methods: The implementation part of the study was conducted with nurses work-
Management, Yozgat Bozok University,
Yozgat, Turkey ing in seven state hospitals in the Burdur province of Turkey. The data were collected
between 15 March and 20 April 2018. Correlation and multiple regression analyses
Correspondence
Özlem Özer, Burdur Mehmet Akif Ersoy were performed to evaluate the relationships among the variables in the study. In
University, Faculty of Economics and addition, descriptive analyses (mean, standard deviation) and Cronbach α coefficients
Administrative Sciences, Department of
Healthcare Management, Burdur, Turkey. of reliability of the scales were also used.
Email: oozer@mehmetakif.edu.tr
Results: The results of the analyses revealed that control variables (gender, educa-
tional level, age, etc) and all dimensions of electronic medical records affected all
three dimensions of patient safety culture. The control variables and all dimensions
of electronic medical records explained 41% of the total variance in perceptions of
process, 42.5% of the total variance in management support for patient safety, and
27.9% of the total variance in perceptions of safety.
Discussion: This study provides insight concerning the effects of nurses' views of
electronic medical records on patient safety culture. The results of the study reveal
that nurses' views of electronic medical records affect the perception of patient
safety culture positively.
Conclusions: It is recommended that further studies be conducted on topics such
as the use of medical records and the development of patient safety. Health care
managers should encourage nurses to undergo training and educational efforts on
electronic medical records and patient safety.

K E Y W OR D S

electronic medical records, patient safety culture, health sector

1 | I N T RO D U CT I O N the most comprehensive capabilities. Therefore, they have great


potential in increasing the quality of health care.1 EMRs are computer-
Information technology has been used as an important tool for ized records of clinical, demographic, and management information in
improving patient safety and quality of care, especially in promoting health care organizations, especially hospitals.2 By another definition,
the practice of evidence‐based medicine. Among all health information EMRs constitute a computerized medical information system that col-
technologies in current use, electronic medical records (EMRs) have lects, stores, and displays patient information.3 In addition, EMRs also

J Eval Clin Pract. 2019;1–7. wileyonlinelibrary.com/journal/jep © 2019 John Wiley & Sons, Ltd. 1
2 ÖZER AND ŞANTAŞ

allow for recording clinical data electronically, making decisions, plac- has been provided. The hospitals included in the present study are
ing and receiving orders, making requests to the pharmacy, recording hospitals that have been involved in this transformation.
X‐ray and laboratory findings, and documenting clinical activities.4 The aim of this study is to investigate the effects of nurses' views
EMR systems have the potential to provide significant benefits for regarding EMRs on patient safety culture. The following hypotheses
physicians, clinical applications, and health care organizations.5 The were established in accordance with this purpose.
expected benefits of EMRs are to provide medical histories without
Hypothesis 1. The views of nurses with regards to all
paper, reduce health care costs, allow stakeholders to deliver the right
dimensions (use, quality, and user satisfaction with EMR
treatment at the right time, promote the practice of evidence‐based
systems) of EMRs have a statistical relationship with
medicine, build effective medical practices, provide convenience in
the process subdimension of patient safety culture.
maintaining the health information of patients, and provide faster
searches and updates.6 Hypothesis 2. The views of nurses with regards to all
The culture of patient safety, which is another variable examined in dimensions (use, quality, and user satisfaction with EMR
the present study, is defined as the perception of the necessity of systems) of EMRs have a statistical relationship with
values, attitudes, skills, and behaviours focusing on an institution's the management support for patient safety.
patient care processes and the related workforce.7 By another defini-
Hypothesis 3. The views of nurses with regards to all
tion, patient safety culture is defined as the units, organizational struc-
dimensions (use, quality, and user satisfaction with EMR
tures, and systems that together produce shared values of important
systems) of EMRs have a statistical relationship with per-
issues among the members of an organization, beliefs about how
ceptions of safety.
issues in the organization are being addressed, and behavioral norms
in the organization that contribute to patient safety and interactions.8
The aim of patient safety is to create an environment that will have
2 | METHODS
positive physical and psychological effects on patients and their rela-
tives and hospital workers. The basic goal in this effort is to set up a
system that will hamper any error in the delivery of service and pro-
2.1 | Sampling
9
tect patients from any error, eliminating any possibilities of error.
The sample space surveyed in this study consists of all nurses (N =
Despite EMR systems being utilized in many hospitals and health
645) working in seven state hospitals in Burdur province, Turkey.
care providers benefiting from the effective and efficient data pro-
The sample space was all the nurses working in those hospitals. There
cessing, their role has received little attention from nurses who pro-
was no difference between nurses who responded to the survey and
vide 24‐hour patient care.10 As stated above, however, EMRs
those who chose not to participate. A questionnaire paper was used
substantially support and facilitate the daily work of health care staff
to collect data from all nurses who agreed to participate in the study,
and nurses through electronic data processes. With EMR systems,
and 398 nurses responded to the study tools. The data collection
nurses write nursing care plans, record basic findings of patients, mon-
period was 15 March to 20 April 2018.
itor patient laboratory results, and perform many medical record func-
tions related to patient care.11 Nurses in all hospitals play a vital role in
ensuring patient safety due to the nature of their work involving 2.2 | Data collection method
patient monitoring and coordination of care. The nature of the work
carried out by nurses offers them various opportunities with regard The Use, Quality, and User Satisfaction with EMR Systems Question-
to reducing adverse events and preventing errors prior to their naire, developed by Otieno et al10 and adapted to Turkish by Top
occurrence.12,13 et al2, was used in this study. This questionnaire is used to measure
It is thought that the views of nurses who utilize medical records the views of nurses with regards to all dimensions of EMRs and to look
regarding examination of a patient's problems, control of medical for relationships between all dimensions of EMRs and all dimensions of
information, access to other required information, and provision of patient safety culture (ie, perceptions of safety, management support
sufficient information from the system have an impact on patient for safety, and process). The questionnaire paper consists of 40 items
11
safety culture. In a study by Top and Gider , it was determined that categorized into three subdimensions as follows: 15 items assessing
nurses were satisfied with the use of medical records, testifying that “use of EMRs,” defined as the frequency of the use of EMRs in complet-
EMR systems improved patient safety, that the system was useful ing patient care‐related tasks (eg, documenting physical assessment of
for them, and that the system was necessary and good for the hospi- patients); 13 items assessing “quality of EMRs,” defined as evaluation
tal. In this context, it is considered that the evaluation of the views of of the quality of the EMR system, its outputs, and its responsiveness
nurses, who constitute an important professional group in health insti- (eg, degree of EMR system providing the precise information needed);
tutions, on the use of EMRs and patient safety culture is crucial. and 12 items assessing “user satisfaction with EMRs,” defined as the
Finally, e‐transformation programmes are in use as a subpart of the extent to which nurses believe that the EMR system is important in
central government's health reform programme in Turkey. Thanks to improving their work (eg, degree of nurses' performance improvement
this application, a rapid transformation in the EMR system in Turkey due to the EMR system). Answers are scored using a 5‐point Likert
ÖZER AND ŞANTAŞ 3

scale. The items included in the dimensions of use and quality are eval- 3 | RESULTS
uated from 1 = “never/almost never” to 5 = “always/almost always,”
and the expressions included for user satisfaction are evaluated from Table S1 shows that 52.5% of the nurses are 32 years old or above;
1 = “not at all” to 5 = “very great.” In this study, the Cronbach α reliabil- 71.4% of them are female and 44.8% have an undergraduate or post-
ity coefficient of the EMR scale was found to be 0.941. The reliability graduate educational level. 51.5% of the participants have been in the
coefficients for the subdimensions of the scale, which are use of EMRs health sector for 10 years or more, while 75.9% of the nurses have
(0.87), quality of EMRs (0.90), and user satisfaction with EMRs (0.87), had computer training and 62.1% of them have been using computers
were calculated as higher than 0.85. for 10 years or more.
The Patient Safety Culture Questionnaire developed by Çelen Table 1 presents descriptive statistical values and correlation anal-
et al14 was also used to measure perceptions of patient safety ysis results for all subdimensions of EMRs and patient safety culture.
culture. This questionnaire paper consists of 14 items and three While “quality” has the highest mean score (3.55 ± 0.71) among the
subdimensions. There are eight items for the process dimension subdimensions of EMRs, the perceptions of safety subdimension has
(eg, in this unit, a formal process is followed to report problems related the highest mean score (3.70 ± 0.95) among the subdimensions of
to patient safety), four items for management support for patient patient safety culture. The correlation analysis reveals a significant
safety (eg, hospital management attaches great importance to risk correlation between the use and quality of EMR systems (r = 0.689;
factors associated with patient care), and two items for perception of P < .001), the use of and user satisfaction with EMR systems (r =
safety (eg, if a mistake is made that causes significant consequences, 0.523; P < .001), and the quality of and user satisfaction with EMR
notification will be given to the relevant authorities). Answers are systems (r = 0.616; P < .001). The data show that the highest correla-
scored using a 5‐point Likert scale (1 = “strongly disagree,” 5 = tion is between use and quality scores for EMRs. Correlation analysis
“strongly agree”). In this study, the Cronbach α reliability coefficient also reveals a significant correlation between the scores for process
of the patient safety culture scale was found to be 0.914. The reliabil- and management support for patient safety (r = 0.673; P < .001), for
ity coefficients for the subdimensions of the scale, which are process process and perception of safety (r = 0.685; P < .001), and for manage-
(0.88), management support for patient safety (0.79), and perception ment support for patient safety and perceptions of safety (r = 0.507;
of safety (0.75), were calculated to be higher than 0.74. P < .001). The data show that the highest correlation is between
process and perceptions of safety for patient safety culture.
2.3 | Data analysis The correlations between all dimensions of EMRs and all dimensions
of patient safety culture (0.421 ≤ r ≤ 0.589) are statistically significant
All statistical analyses were performed using SPSS 20.0. Descriptive in the same direction and at a medium level. All subdimensions are
analyses, reliability analysis, correlation analysis, and multiple analysis positively correlated (P < .001) with each other.
were used. In the regression analysis, qualitative variables (gender, The regression models for the effects of all EMR subdimensions on
educational level, age, etc) were incorporated into the model by desig- the level of patient safety culture (process, management support for
nating them as dummy variables. Regression analyses were performed patient safety, and perception of safety) are presented in Tables 2, 3,
in two stages. In the first stage, (first model) the control variables and and 4. In the multiple regression models created, the Durbin‐Watson
in the second stage (second model) control variables and the coefficients are less than 2.5 and the variance inflation factors (VIFs)
subdimensions of EMRs (use, quality, user satisfaction) were included are less than 10, which indicates that there are no autocorrelation or
to the model. In the regression analysis, independent variables were multicollinearity problems.15 In line with this, it can be said that there
demographic variables such as age and gender for the first model, are no autocorrelation or multicollinearity problems in the regression
while they were demographic variables such as age and gender as well models given in Tables 2, 3, and 4.
as the three dimensions of EMRs (use, quality, and user satisfaction) In Table 2, the results of regression analysis for the effects of all
for the second model. Dependent variables were process, manage- EMR subdimensions on process, which is one of the dimensions of
ment support, and perceptions of safety in these models. patient safety culture, are given. While control variables are seen

TABLE 1 Descriptive statistics and intercorrelations between research variables

Variables Mean SD Use Quality User Satisfaction Process Management Support Perceptions of Safety

Use 3.44 0.71 (1)


Quality 3.55 0.71 0.689** (1)
User satisfaction 3.33 0.75 0.523** 0.616** (1)
Process 3.56 0.84 0.505** 0.540** 0.561** (1)
Management support 3.58 0.86 0.528** 0.589** 0.534** 0.673** (1)
Perceptions of safety 3.70 0.95 0.421** 0.427** 0.457** 0.685** 0.507** (1)

**Correlation is significant 0.01 (two‐tailed).


4 ÖZER AND ŞANTAŞ

TABLE 2 Results of regression analysis on the effects of all subdimensions of electronic medical record on process

Model 1 Model 2

Variables β t VIF β t VIF

Age (≥32) −0.084 −1.158 2.149 0.005 0.087 2.178


Gender (male) −0.078 −1.560 1.021 0.003 0.074 1.041
Educational level (associate) −0.021 −0.320 1.821 −0.012 −0.228 1.826
Educational level (undergraduate or postgraduate) −0.136 −2.050** 1.770 −0.052 −0.985 1.794
Total working time in health sector (≥10 y) 0.151 1.990** 2.321 0.081 1.345 2.353
Computer traning (yes) 0.012 0.231 1.037 −0.046 −1.114 1.069
Computer usage time (≥10 y) −0.023 −0.414 1.205 −0.089 −2.054** 1.219
Use (x) (x) (x) 0.195 3.545* 1.995
Quality (x) (x) (x) 0.198 3.308* 2.346
User satisfaction (x) (x) (x) 0.338 6.590* 1.723
Regression summary R = 0.191 R = 0.640
R2 = 0.036 R2 = 0.410
F = 2.103** F = 26.897**
Durbin‐Watson = 2.128 Durbin‐Watson = 2.246

Abbreviations: VIF, variance ınflation factor; (x), not in the equation.*P < .01.**P < .05.

TABLE 3 Results of regression analysis on the effects of all subdimensions of electronic medical record on management support for patient
safety

Model 1 Model 2

Variables β t VIF β t VIF

Age (≥32) −0.059 −0.802 2.149 0.031 0.541 2.178


Gender (male) −0.051 −1.021 1.021 0.030 0.762 1.041
Educational level (associate) −0.008 −0.124 1.821 −0.001 −0.011 1.826
Educational level −0.130 −1.956 1.770 −0.046 −0.887 1.794
(undergraduate or postgraduate)
Total working time in health sector (≥10 y) 0.136 1.788 2.321 0.068 1.151 2.353
Computer traning (yes) 0.024 0.471 1.037 −0.022 −0.554 1.069
Computer usage time (≥10 y) 0.007 0.137 1.205 −0.064 −1.512 1.219
Use (x) (x) (x) 0.195 3.579* 1.995
Quality (x) (x) (x) 0.306 5.185* 2.346
User satisfaction (x) (x) (x) 0.244 4.822* 1.723
Regression summary R = 0.178 R = 0.652
R2 = 0.032 R2 = 0.425
F = 1.814 F = 28592*
Durbin‐Watson = 2.010 Durbin‐Watson = 1.986

Abbreviations: VIF, variance ınflation factor; (x), not in the equation.*P < .01.**P < .05.

in the first model, in the second model, the impact of control vari- In Table 3, the regression analysis results for the effects of all EMR
ables and the EMR subdimensions (use, quality, user satisfaction) subdimensions on management support for patient safety, which is
on process are seen. While control variables explain 3.6% of the one of the aspects of patient safety culture, are given. It is seen that
total variance in the model, after including all EMR subdimensions management support for patient safety for all dimensions of EMRs
in the model, the variance increases to 41%. According to the stan- increases the R2 value from 3.2% to 42.5%. In other words, while
dardized regression coefficient (β), the relative order of importance control variables explain 3.2% of the total variance in the model, after
of the independent variables on process has user satisfaction with including all EMR subdimensions in the model, the explained total
EMRs ranking first (β = 0.338), followed by the quality of EMRs (β variance rises to 42.5%. According to the standardized regression coef-
= 0.198) and the use of EMRs (β = 0.195). This finding confirms ficient (β), the relative order of importance of the independent variables
Hypothesis 1. on management support for patient safety has quality of EMRs ranking
ÖZER AND ŞANTAŞ 5

TABLE 4 Results of regression analysis on the effects of all subdimensions of electronic medical record on perceptions of safety

Model 1 Model 2

Variables β t VIF β t VIF

Age (≥32) −0.059 −0.807 2.149 0.013 0.204 2.178


Gender (male) −0.015 −0.300 1.021 0.054 1.221 1.041
Educational level (associate) 0.053 0.781 1.821 0.063 1.077 1.826
Educational level (undergraduate or postgraduate) −0.057 −0.854 1.770 0.015 0.257 1.794
Total working time in health sector (≥10 y) 0.090 1.173 2.321 0.034 0.516 2.353
Computer traning (yes) 0.021 0.417 1.037 −0.030 −0.668 1.069
Computer usage time (≥10 y) −0.072 −1.301 1.205 −0.126 −2.642* 1.219
Use (x) (x) (x) 0.199 3.267* 1.995
Quality (x) (x) (x) 0.125 1.986** 2.346
User satisfaction (x) (x) (x) 0.286 5.045 1.723
Regression summary R = 0.144 R = 0.529
R2 = 0.021 R2 = 0.279
F = 1.173 F = 15.005*
Durbin‐Watson = 1.832 Durbin‐Watson = 1.860

Abbreviations: VIF, variance ınflation factor; (x), not in the equation.*P < .01.**P < .05.

first (β = 0.306), followed by user satisfaction with EMRs (β = 0.244) and why nurses are one of the most important users of EMR systems, which
the use of EMRs (β = 0.195). These results show that the second transfer health care data to the electronic environment.20
hypothesis of this study, Hypothesis 2, has been confirmed. Due to the limited number of studies in the literature that examine
In Table 4, the regression analysis results for the effects of all EMR the views of nurses on both EMRs and patient safety culture, more
subdimensions on perceptions of safety, which is one of the aspects of studies are needed in this field. In line with this aim, the main purpose
patient safety culture, are given. While control variables explain 2.1% of this study was to examine the effects of nurses' views of EMRs on
2
of the total variance in the model (R = 0.021), after including all EMR patient safety culture. In order to evaluate this purpose, regression
subdimensions in the model, the explained total variance rises to analyses were carried out on the research data. According to the
27.9%. According to the standardized regression coefficient (β), regression model created, the control variables and all dimensions of
the relative order of importance of the independent variables on EMRs affect all three dimensions of patient safety culture. The control
the perceptions of safety has user satisfaction with EMRs ranking variables and all dimensions of EMRs explain 41% of the total variance
first (β = 0.286), followed by the use of EMRs (β = 0.199) and the in perceptions of process, 42.5% of the total variance in management
quality of EMRs (β = 0.125). These results show that the third support for patient safety, and 27.9% of the total variance in percep-
hypothesis of this study, Hypothesis 3, has been confirmed. tions of safety. Accordingly, an increasing level of nurses viewing
EMRs positively statistically increases their perceptions of patient
safety culture. In a study performed by Çakırlar in 2016, 57.5% of
4 | DISCUSSION nurses stated that the use of electronic health/patient records
increased the safety of patient care; 27.3% stated that there was no
EMRs are intended to support clinical activity, improve efficiency, and significant relationship between the use of electronic health/patient
reduce errors.16 The primary goal of EMR systems is to reduce medical records and patient safety.21 In the study performed by Moody et al,
errors and also to report new types of errors that are directly related to it was found that the majority of nurses accepted that electronic
EMRs.17 The use of EMRs in the health care system offers a number of health records increased the quality of patient care, allowed for better
advantages as it can improve the quality of patient care, decrease nursing documentation, and considerably enhanced care and patient
health care costs, ensure adherence to government regulations and safety.22,23 In the study carried out by Tubaishat, nurses' experiences
the standards of accrediting agencies, and improve the accessibility were not found to be a significant predictor for any of the
and delivery of health care.4 EMR systems have a potential effect in subdimensions of EMRs. Age, however, was a significant predictor
the improvement of patient safety and quality of care, and they can for use of electronic health records. In addition, Tubaishat found that
support better nursing care through automatic warnings, guidelines, the user's sex was a predictor for satisfaction with electronic health
and standardized care plans.18,19 Nurses are one of the most important records, but not for the use or quality of the system.24
and largest health care team groups providing direct health care ser- In this study, the correlation analysis showed a significant
vices to patients, determining the needs of patients, and determining relationship among all subdimensions. Accordingly, increases in all
the use of required medical care, equipment, and materials. That is subdimensions of EMRs and patient safety culture caused mutual
6 ÖZER AND ŞANTAŞ

increases in each other. In the study performed by Tubaishat, a 35%, was obtained for patient safety in terms of management support
high level of quality was associated with a high level of use of and for patient safety in the study performed by Hellings et al.32
satisfaction with EMRs, and a correlation was also found to exist In line with the literature, the general perception of safety holds that
24
between use and satisfaction. In the study carried out by Top and procedures and systems are good at preventing errors and that there
Gider, significant correlations were found among use, quality and user are not many patient safety problems. Hospital management provides
satisfaction scores, and they determined that the highest correlation a business climate that promotes and prioritizes patient safety.8 When
was between quality and user satisfaction scores for EMR systems.25 the literature is reviewed, it is seen that the level of the dimension of
Likewise, in the study carried out by Eriş, it was found that the rela- management support for patient safety is perceived to be lower in com-
tionship between quality and satisfaction was high.20 parison with other dimensions regarding hospital safety culture.
It was determined in the course of this study that nurses' views of EMRs provide several benefits for patient safety in terms of reduc-
EMRs were at a medium level, and the dimension for which their views tion of medical errors and undesirable handwritten errors in medical
of EMRs were at the highest level was the dimension of the quality of practice.33 Errors that may arise in health institutions can lead to fatal
EMRs. When the opinions of the nurses regarding the quality of med- problems. In order to minimize medical errors, it is necessary to attach
ical record systems are examined, the main topics concerning them are more importance to EMR applications in health institutions and to cre-
whether the system provides timely accessibility to the information ate a culture of patient safety. Putting educational support behind the
required, and the availability of current information in the system. It use of EMR systems in health institutions makes a greater contribution
was reported by Top and Gider in 2012 that nurses' use of EMRs to the use of EMRs.16 Therefore, nurses and other health profes-
was at a low level (1.96), while their opinions on EMRs in respect to sionals should be trained in information technologies and EMRs.
quality (3.16) and satisfaction (3.28) were at medium levels.25 It was Moreover, by preventing computer workstations from obstructing
found in the study performed by Tubaishat in 2017 that Jordanian the workflow, nurses' satisfaction levels with EMR use could be
nurses held positive views on how the systems are used and the qual- increased. Patient safety culture is created first of all with manage-
ity of the systems, and they demonstrated high levels of satisfaction ment support, and then by teamwork, compliance with rules, educa-
with EMRs.24 It was found in the study performed by Cinaroglu and tion, the participation of employees, and the establishment of a safe
Avcı in 2015 regarding internal diseases and surgical nurses that the health system.29-34 Management support is a very important factor
general average views of nurses on the use of electronic health records in the creation of a culture of patient safety in hospitals. Therefore,
were scored as 1.39.26 In the study carried out by Eriş, the score of it is important for the management to attach importance to and put
nurses for the use of EMRs and the assessment score of nurses for support behind patient safety culture. Staff recommendations in this
the quality of EMRs were found as 3.59, and their user satisfaction regard should also be considered to improve patient safety.
level for EMRs was found as 3.23.20 Asiri et al reported that nurses
had positive attitudes regarding the use of EMRs and thought that 4.1 | Limitations of the study
EMRs were useful in supporting clinical practices.27 Likourezos et al,
who investigated the level of satisfaction of health professionals The results of this study have limitations because they cannot be gen-
regarding an EMR system, further concluded that clinicians found the eralized to all nurses. The sample of this study consists of nurses
use of EMRs to be easy and reported satisfaction from the impact of working in public hospitals in one Turkish province. Future studies
EMRs on their work.16 It was stated in the study carried out by Alharthi using broader samples could produce more wide‐ranging results.
et al that 40% of physicians were satisfied with the EMR system.28
The patient safety culture of respondents in this study was also
determined to be at a medium level. While the dimension of perception
5 | CO NC LUSIO NS
of safety had the highest mean among the dimensions of patient safety
EMRs and patient safety are important concepts for nursing and impor-
culture, it was followed by “management support for patient safety” and
tant components of health care provision in the health institutions of
“process.” In the study performed by Gündoğdu and Bahçecik, it was
Turkey. Based on the results of this study, improvements are necessary
determined that the nurses' score of general perception of safety was
in the use of medical records and the development of patient safety.
at a medium level.29 In the study performed by Çelen et al, while nearly
For this reason, it is necessary to train other health personnel in EMR
all employees (82.2%) had a positive “perception of safety” and most of
use and patient safety, and, in line with this aim, relevant policies and
them (64.4%) approved of the “process” of patient safety in their units,
programmes must be developed. In order to provide effective patient
the percentage of those who approved of the “management support for
safety, executive support must also be maintained.
patient safety” for the perception of safety (57.8%) was lower in com-
parison with other dimensions.14 While the general perception of safety
CONFLIC T OF INT E RE ST
was determined at a rate of 42% and the management support for
patient safety was approved by 26% in the study performed by Al‐ The authors declare no conflict of interest.

Nawafleh et al,30 the perception of general safety was determined by


74% and management support for patient safety was approved by FUNDING
31
39% in the study performed by Mikušová et al. The lowest score, This study received no funding.
ÖZER AND ŞANTAŞ 7

ORCID Rockville, MD: Agency for Healthcare Research and Quality; 2008:
91‐133.
Özlem Özer https://orcid.org/0000-0002-7238-5371
20. Eriş H. The opinion of the nurses working in the hospitals about the
Fatih Şantaş https://orcid.org/0000-0002-0595-4183
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Acad J. 2016;3(3):93‐99.
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