7/9/2017 Knowledge Knowledge Article

Will Anti-Virus Software Affect My ACC

5 System?
Objective This article details the recommended exceptions to be set up in the anti-virus software on servers,
workstations or clients in your ACC 5 system.

Environment Product: Surveillance, ACC Servers, Workstations, ACC 5.x

3rd Party Servers and Workstations

Procedure 1. Preventing File Access

When anti-virus software does automated scans on a heavily utilized Avigilon server or workstation, it may
prevent video data from being written.
To prevent this issue, exclude the following locations from being scanned:

· AvigilonData Folders, which are located on each of the Avigilon Data volumes (Primary
and Secondary Volumes).
· AvigilonConfig Folders, which are located on each of the Avigilon Config volumes.
· Program Files, located at C:\Program Files\Avigilon

The Avigilon Primary Data and Avigilon Config volumes can be verified through the Avigilon Control Center
5 Admin Tool -> Settings -> Storage page as detailed here:

For more information on how to exclude files from being scanned, see your anti-virus software manual.

2. Preventing Network Communication

Some anti-virus software packages come with live process scanning or incorporated firewalls. These
features may cause communication failures between cameras and servers, or between servers and
clients.

To prevent this issue, exclude the following applications from being scanned:

· ACC Server applications:

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7/9/2017 Knowledge Knowledge Article

· C:\Program Files\Avigilon\Avigilon Control Center

Server\VmsAdminPanel.exe
· C:\Program Files\Avigilon\Avigilon Control Center
Server\VmsAdminPanelLauncher.exe
· C:\Program Files\Avigilon\Avigilon Control Center
Server\VmsDaemonService.exe

C:\ProgramData\Avigilon (Entire folder)

ACC Client applications:

· C:\Program Files\Avigilon\Avigilon Control Center
Client\VmsClientApp.exe

For more information on how to exclude applications from being scanned, see your anti-virus software
manual.

Additional Notes Avigilon does not recommend any particular anti-virus software.

Attachment

Internal Notes

KCS Coach Email chris.higgs@avigilon.com

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