2016 Citizen's Charter

AUTHORITY OF THE FREEPORT
AREA OF BATAAN
CITIZEN’S CHARTER
MESSAGE
The Authority of the Freeport Area of Bataan (AFAB) is one with the national government’s efforts to promote economic development
and provide more responsive public service.
In this light, AFAB revitalizes its commitment to improve efficiency and reduce red tape by crafting its Citizen’s Charter, a quick guide
to the frontline service transactions that we offer to our locators and other stakeholders. It also highlights the service standards that we
follow to continuously provide improved services.
With this charter, the AFAB has taken concrete steps to promote transparency, stamp out red tape and corruption, and ensure prompt
and efficient delivery of essential services in the Freeport Area of Bataan (FAB).
Deogracias G.P. Custodio

Chairman and Administrator
FAB PROFILE
The Freeport Area of Bataan (FAB) is located within the Municipality of Mariveles in the Province of Bataan in the Philippines with a
total land area of 1,691.55 hectares. It is accessible by land, sea and air. The Freeport is under the administration of the Authority of the
Freeport Area of Bataan (AFAB).
The FAB was originally designed as an Export Processing Zone. Its existing infrastructures include 11 Standard Factory Buildings (SFB)
with three stories each, and a total working area of 8,352 sqms. per SFB. It is currently home to over 70 locators engaged in
manufacturing products for export ranging from tennis balls to yachts. AFAB also has two locators using their facilities for
warehousing, one locator engaged in animal feeds processing and an enterprise currently constructing a clean coal power plant. These
enterprises employ a total of 16,724 workers.
The objective of the AFAB is to revive the area and expand the Freeport. To accomplish these objectives, the Freeport seeks to attract
more locators in the manufacturing, Business Process Outsourcing (BPO), electronics industries and green industries, among others. It
is also seeking investors to boost its tourism capabilities by refurbishing its existing recreational facilities. The AFAB is also targeting
new investors to build hotels, entertainment establishments, duty free shops, resorts, team-building facilities, and sports facilities,
among others, to encourage the influx of local and foreign tourists. It also hopes to attract a medical center to the Freeport with a view
towards medical tourism. Finally, it aims to encourage universities and colleges to locate in the area, to create and sustain a talent pool
that can service the human resource needs of the locators.
Managed by The Authority of the Freeport Area of Bataan
LOCATION Mariveles, Bataan
Distance from Manila 160 kilometers
LAND
TOTAL LAND AREA 1,691.55 hectares
Residential 469.13 hectares Agricultural Plantation/ Orchard 49.53 hectares
Commercial 148.68 hectares Institutional 5.80 hectares
Industrial 545.93 hectares Forest 377.41 hectares
Tourism/ Recreational 57.05 hectares Others 38.02 hectares
BASECO Area 380 hectares
LAND, UTILITIES AND MANPOWER RATES
Land Lease Rate PhP 16.13/square meter/month
Garbage Collection Fee PhP 77.90/cubic meter
PhP 4.80/cubic meter of water
Sewerage Fee
consumption
Minimum Wage PhP 336.00/day
Other Benefits for Workers
 Social Security System Employer Share PhP 610.70
Employee Share PhP 283.30
 Phil Health Employer Share PhP 100.00
Employee Share PhP 100.00
POWER RATES
Power Supply Source National Transmission Corp./San Miguel Energy Corp.
Voltages 13,800V, 110V, 220V, 440V
Industrial Rate PhP 6.6391/kilowatt hour (average)
Commercial Rate PhP 6.8223/kilowatt hour (average)
Residential Rate PhP 7.1517/kilowatt hour (average)
*GN Power Mariveles Coal Plant Ltd. Co. is putting up a 600MW clean coal-fired power plant beside the FAB. Target completion date
is last quarter of 2012.
WATER RATES
2.4 billion-gallon capacity dam complemented by water treatment plant capable of
Water Supply Source
delivering 14 million gallons of water everyday.
1-25 cu.m. – Php106.24 minimum

Industrial Rates 26 cu.m. to 1,000 cu.m. – Php4.25/cu.m
above 1,000 cu.m. – Php4.98/cu.m.
1-25 cu.m. – Php80.10 minimum

Commercial Rates 26 cu.m. to 1,000 cu.m. – Php3.20/cu.m.
above 1,000 cu.m. – Php3.83/cu.m.
1-15 cu.m. – Php10.94
16-20 cu.m. – Php18.40
Residential Rates
21-25 cu.m. – Php27.54
26-30 cu.m. – Php39.98
OTHER UTILITIES AND FACILITIES
Telephones, telefax and internet lines connect the FAB within minutes to any
Communications part of the world. PLDT, ComClark, Globe Telecom and Digitel are servicing
the needs of the FAB locators.
Philippine National Bank (PNB), Land Bank of the Phils. (LBP) & Rizal
Banks
Commercial Banking Corporation (RCBC)
Covered tennis and pelota courts, basketball and volleyball courts, a

Recreation
clubhouse, hotels and restaurants are found right inside the zone
Road Network 4 lane, 2 way system
Government agencies like the Bureau of Customs, the Department of Labor

and Employment, the Social Security System, Commission on Audit and the
Government Agencies
Philippine Postal Authority extend their services to the workers and other
clients inside the FAB.
Offices of shippers, forwarders, truckers, security agencies, insurance

companies, accounting and auditing firms, engineering consultants, and
manpower services are also located inside zone. The Freeport Area of
Other Information
Bataan has its own Fire Control Division and Police Force that maintain
peace and order and the safety of its investors and residents. There are also
clinics that can answer the immediate medical needs of the community.
Preferred Industries Light, Medium and Heavy Industries

Table of Contents
Vision and Mission 9
Performance Pledge 10
Feedback and Redress Mechanism 11
Organizational Chart 12
AFAB Departments and Divisions 13
List of AFAB Frontline Services 14
Feedback Form 111
Vision
The vision for the FAB is to be the Freeport of choice in the country by 2020, by becoming a center of trade,
innovation and sustainable development in Asia. The FAB shall be a beacon for other emerging economic centers in
the use of next-generation technologies and practices that will define the new model for the global Freeport.
Mission
The AFAB shall achieve its vision by building a world-class Freeport community with leading edge equipment and
facilities. Its core values are sustainability, innovation and partnership.
 Marketing: To ensure the retention of existing clients and attract new ones via cost efficient and value added
services provided by the AFAB
 Ops/Tech: To provide the required support infrastructure that are well maintained, with 24 by 7 operability to
meet locator demand
 Finance: To continuously be financially viable for the benefit of all stakeholders

 Org & Mgt: To pro-actively adapt to the continuous changes in technology and manpower requirements
PERFORMANCE PLEDGE
WE, the officials and employees of the Authority of the Freeport Area of Bataan, adhering to our core values of
sustainability, innovation and partnership and vision to make the Freeport Area of Bataan (FAB) the Freeport of choice in the
country by 2020, do hereby pledge and commit ourselves as promised in this Citizen’s Charter.
Expressly, we are committed to:
Attend to all the needs and grievances of stakeholders and partners thru value added services.
Frequently provide support infrastructures that are well maintained and accessible at all times in order to meet
locators’ demand.
Adapt actively to innovative changes and constantly utilize modern technologies and manpower.
Be a center of trade and world-class community that offers leading edge services and facilities, and to work together
for the greater development of Bataan.
Feedback and Redress Mechanism

Please let us know how we have served you by doing any of the following:
 Accomplish our Feedback Form available in the offices and put in the drop box at the Lobby
 Send your feedback through e-mail (info@afab.gov.ph)
 Talk to our OFFICER OF THE DAY
If you are not satisfied with our service, your written/verbal complaints shall immediately be
attended to by the Officer of the Day at the Public Assistance and Complaints Desk.
THANK YOU for helping us continuously improve our services.

FAB ORGANIZATIONAL CHART
AUTHORITY OF THE FREEPORT AREA OF BATAAN
AFAB DEPARTMENTS AND DIVISIONS
OFFICE OF THE CHAIRMAN AND ADMINISTRATOR (OCA)
Corporate Affairs Department (CAD) Corporate Planning Department (CPD) Legal Department (LD)
OFFICE OF THE DEPUTY ADMINISTRATOR (OPERATIONS GROUP) (ODA - OG)
I -COMMUNITY SERVICES II -FAB ENTERPRISE DEPARTMENT III -FREEPORT FACILITIES
DEPARTMENT (CSD) (FED) DEPARTMENT (FFD)
Residence Division (RD) Enterprise Assistance Division (EAD) Environmental And Utilities Division
(EUD)
Labor Center (LC) Registration Division (RD) Infrastructure And Maintenance Division
(IMD)
OFFICE OF THE DEPUTY ADMINISTRATOR (SUPPORT SERVICES GROUP) (ODA -
SG)
I -FINANCE DEPARTMENT (FD) II –ADMINISTRATIVE SERVICES III –PUBLIC SAFETY AND SECURITY
DEPARTMENT (ASD) DEPARTMENT (PSSD)
Accounting Division (AD) Human Resource Division (HRD) Law Enforcement Division (LED)
Budget Division (BD) Administrative Services Division (ASD) Fire And Emergency Division (FAED)
Page 13 of 111
LIST OF AFAB FRONTLINE SERVICES
PAGE PAGE
SECOND FLOOR CON’T. GROUND FLOOR (ONE STOP SHOP)

ENTERPRISE REGISTRATION DIVISION
OFFICE OF THE CHAIRMAN AND ADMINISTRATOR Award of Space and Issuance of Lease Contract 63
CORPORATE AFFAIRS DEPARTMENT Issuance of Special Permit
Responding to Potential Investor’s Inquiry 17 Issuance of Business Permit
Approval of FAB Tour / Visit Request Issuance of Business Permit (Renewal)
CORPORATE PLANNING DEPARTMENT Issuance of Certificate of Registration as a FAB Enterprise
20 Issuance of Certificate of Registration as a FAB Enterprise
Intent to Put Up A Business At The FAB
Request for Expansion (Renewal)
Request for Locational Clearance Issuance of Certificate of Accreditation as a FAB Enterprise
Reservation of Commercial and Industrial Land/Space Issuance of Certificate of Accreditation as a FAB Enterprise
(Renewal)
GROUND FLOOR (ONE STOP SHOP) FREEPORT FACILITIES DEPARTMENT

ENVIRONMENTAL AND UTILITIES DIVISION
COMMUNITY SERVICES DEPARTMENT 78
Processing of Hazardous Waste for Exit from FAB
FAB RESIDENTS DIVISION 27 Securing of Clearance for Imported Chemicals and Chemical
Renewal of Residence Hall Agreement
Substances
Renewal of Apartment Lease Contract
Securing of Clearance for Locally Purchased Chemicals
Issuance of Vehicle’s Private Sticker
Processing of Residual Waste Gate Pass
Issuance of PUV Sticker
Processing of Permit to Discharge to FAB Sewerage System
Issuance of Vehicle Delivery Sticker
Processing of Electro Mechanical Permit (Permit to Operate)
Issuance of Shuttle Service Sticker
Processing of Environment, Health and Safety Certification
Issuance of Special Pass
INFRASTRUCTURE AND MAINTENANCE DIVISION
Processing of Visa Application 90
Issuance of Construction and Installation Permit
Processing of Alien Employment Permit Application(AEP)
Issuance of Permit to Operate
Processing of Sanitary Permit for Food Establishment
Issuance of Permit to Operate (Renewal)
Processing of Fire Safety Inspection Certificate
Page 14 of 111
FAB LABOR CENTER FINANCE DEPARTMENT
Issuance Of Gate Pass to FAB Job Applicants 42 Processing of Suppliers / Contractor’s Claim for Payment 100
Issuance of FAB I.D. to Newly Hired Workers Payments for Rentals, Water Bills, Service, Franchise, Royalty, and
Conciliation and Mediation Assistance Facilities Fees
Request for Connection of Power and Water Services
FAB ENTERPRISE DEPARTMENT
ENTERPRISE ASSISTANCE DIVISION ADMINISTRATIVE SERVICES DEPARTMENT
Issuance Of Boat Note / AFAB Seal 49 Payment for Locator’s Rental, Commercial and Residential, 104
Document Approval of Entry and Exit of Goods Processing Fees, Business Permits, Annual Mechanical Permit,
AFAB FORM 8105 / Farm In Function Rooms, I.D. Fees
AFAB FORM 8106 / Farm Out
AFAB FORM 8110 / Sample Permit
BASEMENT
AFAB FORM 8112 / Intrazone Sale
Intrazone Transfer Form 107
PUBLIC SAFETY AND SECURITY DEPARTMENT
Export Declaration
Processing of AFAB Police clearance
Page 15 of 111
OFFICE OF THE CHAIRMAN
AND ADMINISTRATOR
(OCA)
Page 16 of 111
OFFICE OF THE CHAIRMAN AND ADMINISTRATOR
Corporate Affairs Department
POTENTIAL LOCATOR’S INQUIRY/INTENT TO PUT UP BUSINESS IN THE FAB
SCHEDULE OF AVAILABILITY OF SERVICE

Monday – Friday 8:00 a.m. – 5:00 p.m.
WHO MAY AVAIL OF THE SERVICE:

Prospective Locators
WHAT ARE THE REQUIREMENTS:

Letter of Intent/Letter of Request
DURATION: 7 working days upon inquiry
HOW TO AVAIL OF THE SERVICE:

Duration of
Activity (Under Person In
Step Applicant/Requestor Service Provider Normal Charge Fees Form
Circumstances
1 Inquire thru phone,e-mail or Get the necessary details of the 30minutes Marketing Staf
even personal visit prospective locator. None None
Coordination with Corporate 1-2 working days Marketing Staf None None
2 Planning Department (CPD) for
possible location
Submission of formal letter of Office of the Chairman and

3 request/intent addressed to Administrator (OCA) receive the
the Chairman and letter/endorses to CPD
Administrator
CPD reviews letter and issues
4 locational clearance to CAD and
Enterprise Registration Division
Page 17 of 111
(ERD)
Coordination with ERD for the 7 working days Marketing Staf None None
5 application
CAD, CPD and ERD set meeting 7 working days Marketing Staf None None
6 with the potential locator (subject to
scheduling of
meeting)
7 ERD processes the application
8 Board Approval
End of Transaction
Page 18 of 111
Corporate Affairs Department
REQUEST FOR FAB TOUR / VISIT

Monday – FridaY 8:00 a.m. – 5:00 p.m.

Students/LGU/Organizations

Formal Request Letter addressed to the Corporate Afairs Manager
(submit at least 30 days before the proposed date of visit)
DURATION: 15 working days upon receipt of request (subject to the approval of the requested company/ies to visit, and other additional information as may be required)

Duration of Activity
(Under Normal Person In Charge
Step Applicant/Requestor Service Provider Circumstances Fees Form
Submit formal letter of request addressed Review the request and
1 to the Chairman and Administrator (at determine availability of 5 minutes Public Relations Officer None None
least 30 days before the proposed date of tour/visit schedule
tour/visit)
2 Endorse request to
locators/companies to visit 1-2 working days Public Relations Officer
3 Coordination with
locators/companies
for specific requirements, 15 working days Public Relations Officer
information, schedule and
approval of plant tour/visit
4 Approval of Tour/Visit
Request 1 minute Public Relations Officer
Page 19 of 111
End of Transaction

Corporate Planning Department
INTENT TO PUT UP BUSINESS AT THE FAB, REQUEST FOR EXPANSION
LOCATIONAL CLEARANCE
PROBLEMS ARISING FROM REQUEST

MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M.

Potential Investors / Existing Locators

Letter of Intent / Letter of Request
DURATION:
HOW TO AVAIL OF THE SERVICE
Duration Person In
Particulars steps Applicant/Requestor/Process Service Provider Fees Form
of Activity Charge
Intent to put up 1 Potential investors who signifies
business at the intention are hereby requested to Receive the letter 30 seconds Secretary or None None
FAB, Request for submit formal letter of request / intent staf
Expansion addressed to the Chairman and
Administrator, (This is after the
processes at the CAD; submission of
the letter can be done thru
representative, email, or courier
services)
OCA endorses the letter to CPD after
Secretary or
2 None the review of the Chairman and 30 seconds
staf
Administrator
Page 20 of 111
3 Dept. Manager
None Letter for review and comment None None
Corp Planning
CPD finalizes the location / vicinity Half Day Sr. Proj. None None
4 map Planning and
Devt Officer
5 CPD endorses pertinent documents to
the CAD 1 minute Secretary B
6 CAD endorses pertinent documents to
ERD
7 Board Approval
8 Process Reservation Fee to CPD
9 Legal Department prepares necessary
documents such as Contracts
10 CPD to issue the Locational Clearance 30 minutes Corp. Planning
Analyst A
11 CPD endorses pertinent Documents to 5 minutes Secretary B
ERD
Request for Submit formal letter of request
Locational addressed to the Chairman and Receive the letter 30 seconds Secretary B None None
Clearance Administrator / Dep’t. Manager Corp.
Planning (Usually, the client is required
to return upon the availability of
locational clearance)
Dept Manager to Review the request Dept. Manager
(If there are no issues to settle), CPD Sr. Proj.
to prepare layout / Vicinity Map Half Day Planning and
Devt Officer
CPD to prepare the Locational 30 minutes Corp. Planning
Clearance Analyst A
CPD endorses the Clearance to ERD 5 minutes Secretary B
Problems arising Simple queries can be directly
from the request addressed to the Dept. Manager / Receive the call / letter Secretary B
Senior Project Planning and
Development Officer. For complicated
problems, request for a meeting thru
telephone, email, or thru letters (by
courier or hand carried)
Page 21 of 111
Corporate Planning Department
RESERVATION OF COMMERCIAL AND INDUSTRIAL LAND/SPACE
Schedule of Availability of service:

Monday – Saturday
8:00am – 5:00pm without noon break
Who May Avail of the Service:

Potential Investors / Existing Locators Interested in Expanding the Business within FAB
What are the requirements:

1. Letter of Request
Duration: 8 Minutes
How to Avail of the Service:
Step Client Service Provider Duration of Activity Person In Charge Fees Form
(Under Normal
Circumstances)
1 Write a letter of request to the Office of the Chairman and Administrator 30 sec. Secretary or Staff n/a n/a
Chairman and Administrator receives the letter
2 Await schedule for a meeting, CPD staff advises the investors for a meeting n/a n/a
- Thru telephone or email 2 to 5 minutes CPD Staff /

Department Manager
- Thru written advise Department Manager

Depending on the
transmittal of the letter
via postal mail or thru
Page 22 of 111
courier
Proceed to AFAB or some other Chairman and Administrator, Corporate 1 to 2 hours Chairman Dept. n/a n/a
places that may be convenient for Planning Department and other related Manager / Sr. Project
the investor/s departments meet with applicant and discuss Planning & Dev’t.
related issues. Officer
3 Await for an advice Office of the Chairman and Administrator or Depending on the Chairman and n/a n/a
Corporate Planning Department issues a transmittal of the letter Administrator /
written advice to the applicant if request for via postal mail or thru
reservation is approved or not. courier, usually the Department Manager
investor is advised thru – CPD
email as advance
information.
In case of approval, the applicant is directed
to Finance Division.
4 Pay reservation fee (one-month Finance Division issues Official Receipt 2 minutes Cashier Amount due depends
rent at FAB current lease rates) on the area to be
leased.
5 Present the original O.R. and Receive the copy of the Official Receipt and 30 sec Secretary B or Staff n/a
furnish photocopy of O.R. together the letter
with the copy of the letter to the
Corporate Planning Dep’t.
6 Issuance of notice letter and Corporate Planning Department to issue a Depending on the Dept. Manager, Corp. n/a
related legal documents of six- notice letter and related legal documents transmittal of the letter Planning
month area reservation that the subject area is reserved for six (6) via postal mail or thru
months courier
End Of Transaction
Page 23 of 111
COMMUNITY SERVICES
DEPARTMENT
(CSD)
Page 24 of 111
COMMUNITY SERVICES DEPARTMENT
FAB Residents Division
RENEWAL OF RESIDENCE HALL AGREEMENT

Dormitory Lessees
What are the Requirements:

Certificate of Employment or Business Permit
Clearance from Finance Div. and from the TRANSCO
Barangay Clearance and Comm. Tax Cert. or Driver’s License
Duration: 40 minutes

Ste Dormitory Lessee Service Provider Duration Person In-Charge Fees Form
p
1 Lessee secures Checklist of FRD issues Checklist of Requirements 1 minute FRD staf Checklist of
Requirements.
and the blank form of Residence Hall and the Blank form of Residence Requirements
Agreement. Hall Agreement.
2 Lessee fills up the issued form and FRD review the filled up form and the 15 minutes FRD staf Residence Hall
Attached the required documents. attached documents then advised Agreement
lessee to secure clearances from the
Billings-ASD and from the TRANSCO.
3 Lessee secure clearance from the FD 5 minutes Finance Div Staf
and from the TRANSCO 8 minutes TRANSCO Staf
4 Lessee presents the secured clearances FRD check the presented clearances 2 minutes
Then issue Control Slip of Payment
5 Lessee pays processing fee to the 5 minutes Cashier Processing Fee
Cashier, ASD P120.00
6 Lessee presents to FRD the O.R of FRD enters into the logbook the O.R 4 minutes FRD staf
payment of payment and have the OIC
Page 25 of 111
Approved lessee’s Res. Hall Agreement
End of Transaction
RENEWAL OF APARTMENT LEASE CONTRACT
Schedule of Availability of Service;

Monday – Friday 8:00 am – 5:00 pm
Who may Avail of the Service:
Apartment Lessees
Certificate of Employment (for workers inside the FAB)
Business Permit (for Business Operators inside the FAB
Barangay Clearance, Comm. Tax Cert. or Driver’s License or Passport No.
Ste
p Apartment Lessee Service Provider Duration Person In-Charge Fees Form
1 Secure Checklist of Requirements FRD issues Checklist of Requirements to 1 minute FRD Checklist of
be accomplished by the lessee.. Requirements
2 Lessee fills up issued checklist form and FRD reviews the filled up form including 3 minutes FRD
attached required documents the attached requirements and require Lease Contract
3 Secure clearance from the Billings, ASD lessee to secure clearance from FD and 5 minutes Billing Section Renewal Form
and from the TRANSCO from TRANSCO. 8 minutes TRANSCO staf
4 Lessee presents to FRD the Clearances FRD check the presented clearances
secured from FD and from TRANSCO then issues control slip of payment. 5 minutes
5 Lessee pays processing fee to the FRD prepares the Lease Contract for 10 minutes
Cashier-ASD. signature of the Lessee Cashier Processing Fee
6 Lessee reads and signs the prepared Lease FRD advises lessee to have the signed 10 minutes P120.00
Contract Contract notarized 5 or 7 days after.
FRD enters into the logbook the 3 minutes
transaction then forward the papers
to the office of the Administrator for
Page 26 of 111
his signature
End of Transaction
ISSUANCE OF VEHICLE’S PRIVATE STICKER

Locator Enterprise, Service Enterprise
Business Establishments, Private Individuals
Vehicle’s LTO Certificate of Registration
Vehicle’s LTO Official Receipt, Driver’s License, Police Clearance
Certificate of Employment (for company workers)
AFAB Registration (for locators)
Business Permit (for business operator inside the FAB)
Franchise (for Security Agency)
Form
Step Clients: As described above Service Provider Duration Person In-charge Fees
1 Client secure Vehicle Registration Form FRD issue Forms to be accomplished 1 minute FRD staf Vehicle
Registration
2 Accomplish issued form and attached CSD review the accomplished form 5 minutes Form
required documents together with the attached documents and
issue control slip for payment
3 Pays required fees to the Cashier and 5 minutes Cashier Sticker Fee – P100.00
proceed to PSSD to secure the required 5 minutes Police Officer Police Clearance – 60.
Police Clearance
4 Client present all required documents FRD recheck all the presented documents,
including the O.R. of payment Enter in the logbook the transaction then
Issue the corresponding sticker
End of Transaction
Page 27 of 111
ISSUANCE OF PUV STICKER
SCHEDULE OF AVAILABILITY OF SERVICES

Tricycle, Jeep, Mini-bus with Yellow Plate
Vehicle’s LTO Official Receipt
Driver’s License, Police Clearance
Endorsement of the Transport Group Association

Form
Step Clients:As described above Service Provider Duration Person In-Charge Fees
1 Client secure Vehicle Registration Form FRD Issue Form to be accomplished 1 minute FRD staf Parking Fees Vehicle
MAFABJODA Registration
P60,000.00/ Form
annum or 4 equal
quarterly
payments
FABTODA
P72,000.00/
annum 4 equal
quarterly
payments
BSTODA
P36,000.00/
annum or 4 equal
quarterly
payments
Page 28 of 111
ZONE II Coop –
P720.00 / unit /
annum
2 Accomplish issued form and attach FRD review the accomplished form together 5 minutes
required documents with the attached requirements and issue
Control slip for payment
3 Pays required fees to the Cashier and 5 minutes Cashier, ASD Sticker fee – P100.
proceed to PSSD to secure the required 10 minutes Police Officer Police Clearance
Police Clearance. - 60.00
4 Client presents all required documents FRD recheck all the presented documents 4 minutes FRD staf
Including the O.R. of payment. and enter in the logbook the transaction
then issue the corresponding sticker.
End of the Transaction
Page 29 of 111
ISSUANCE OF VEHICLE’S DELIVERY STICKER
SCHEDULE OF AVAILABILITY OF SERVICES

Delivery Vehicles
Vehicle’s LTO Registration and LTO Official Receipt
Driver’s License, Police Clearance, Barangay Clearance
Special Permit from AFAB (for suppliers of certain product)
Franchise (for Truckers, Brokerage/Forwarders)
AFAB Accreditation (for Scrap Buyers/Haulers)

Form
Step Client: As described above Service Provider Duration Person In-Charge Fees
1 Client secure Form from FRD Issue Vehicle’s Registration Form 1 minute FRD Staf Deliver Sticker Vehicle
Fee – P100.00 Registration
2 Client fills up the form and attached the FRD review the filled up Form and the 5 minutes Form
Required documents attached documents and issue control
Slip of payment Parking fee
240.00 (for
suppliers only)
3 Client pays the required fees at the 5 minutes Cashier, ASD
ASD then proceed to the PSSD to
secure Police Clearance 10 minutes Police Officer Police clearance
Fee – P60.00
4 Client present to the FRD the required FRD recheck all the presented documents, 4 minutes
documents including the O.R. of Enter the transaction in the logbook
Payment then issue the corresponding sticker
End of Transaction
Page 30 of 111
ISSUANCE OF SHUTTLE SERVICE STICKER
Monday – Friday 8:00 A.M. – 5:00 P.M.
UV Express Van, School Service jeep
What are the Requirements;
Vehicle’s LTO Official Receipt
Driver’s License, Police clearance
LTFRB Franchise and/or Decision (for the UV Express)
School Endorsement (for school service)
Step Clients: As described above Service Provider Duration Person In-Charge Fees Forms
1 Client secure Vehicle Registration Form FRD issue form to be accomplished 1 minute FRD Staf Vehicle Regis-
tration form
2 Accomplish issued form and attach CSD review the accomplished form 5 minutes
required documents together with the attached requirements
and issue control slip for payment
3 Pays required fees at the ASD and 10 minutes Cashier, ASD Sticker Fee- P100.00
proceed to the PSSD to secure the
required Police Clearance
Police Officer Police Clearance –
P 60.00
Special Permit Fee –
1200
Parking Fee – P 200.00
4 Client present all required documents FRD recheck all the presented documents, 4 minutes FRD Staf
including the O.R. of payment Enter in the logbook the transaction
and issue the corresponding sticker
End of Transaction
Page 31 of 111
FAB Resident’s Division
ISSUANCE OF SPECIAL PASS
Schedule Of Availability Of Service

FAB Residents with Yellow Plate Tricycle plying outside the FAB
Tricycle Service of FAB Locators
Tricycle Service of Canteen/Business Operator inside the FAB
Tricycle Service of Students inside the FAB
Requirements:
Vehicle’s LTO Certificate of Registration and LTO Official Receipt
Driver’s License and Police Clearance
Barangay Clearance (for the Residents)
Endorsement of the Locator (for the company service)
Business Permit (for the Canteen/Business Operators)
Certification from the school (for the student service)

Ste
Clients: As described above Service Provider Duration Person In-Charge Fees
p Form
1 Client secure Vehicle Registration Form FRD issue forms to be accomplished 1 minute FRD staf Vehicle Regis-
tration form
2 Accomplish issued form and attached FRD review the accomplished form 5 minutes
required documents together with the attached documents
and issue control slip for payment
3 Pays required fees to the Cashier and 5 minutes Cashier, ASD Special Pass – P100.
proceed to PSSD to secure Police Clearance 5 minutes Police Officer Police Clearance
4 Client present all required documents FRD recheck all the presented 4 minutes - P60.00
documents,
Including the O.R. of payment enter in the logbook the transaction
then issue the Special Pass
Page 32 of 111
End of the Transaction

PROCESSING OF VISA APPLICATION
Schedule of Availability of Service:

Monday – Friday 8:00 am – 5:00pm
Who May Avail of the service:
Foreign investor’s
Technical expats
Legal Dependents of the expats
1. Requirements for Principal applicants (5 sets)
- Letter of Request of the FAB Enterprise
- Visa Application Form (notarized) - FORM MCL-07-0, Application Form for Alien Certificate Registration (IDENTITY CARD LALR-1-CRRD)
- Certificate of Registration
- Photocopy of passport: a) latest arrival; b) FAB visa (for renewal)
- Employment/ Service Contract or Certificate of Employment of the Applicant
- Bio-Data of the Applicant
-Photocopy of AEP Employment Permit
- Photocopy of Tax Identification Number (TIN)
2. Additional Requirements for Dependents

FAB Visa Application for Dependent BI Form MCL-07-01, Application for ACR-I-CRRD
- Affidavit of Support/Affidavit of Relationship
- Marriage Contract/Birth Certificate
- Photocopy of Passport: a) Latest arrival; b) FDV visa (for renewal)
Step Applicant/Client Service Provider Duration of Person in Fees Form

Activity (under Charge
Normal
Circumstances)
1 Applicant or company Received the documents 5 minutes CSD Staf
representative Proceed to the CSD-
BI and submit the 3 sets and 1
original copy of documents
Evaluate / Examine all 5-10 minutes CSD staf
Page 33 of 111
attached documentary
requirements
If all documents are complete 3 minutes CSD Staf
CSD will issue Order of
Payment
OP Slip
If the document are CSD Staf
incomplete, inform the
applicant to submit / comply
3 Applicant will get the OP slip from CSD Processes payment and issue 5 minutes Cashier 100$ Principal
then pays the fees O.R 75$ Defendant
4 Applicant will submit the photocopy of CSD Staf accept submitted 3 minutes Cashier 25$ Principal
OR duly issued by the AFAB cashier O.R. and enter it in the Log 20$ Defendant
Book
CSD Staf prepares VISA 10-15 minutes CSD Staf
endorsement for the signature
of the Chairman and
Administrator or his authorized
representative
OCA or CSD
Manager
5 Applicant will pick up the VISA CSD issue the signed VISA 10 minutes CSD Staf
endorsement stamped payment and endorsement
ACR Claim stub
END OF TRANSACTION
Page 34 of 111
PROCESSING OF ALIEN EMPLOYMENT PERMIT APPLICATION (AEP)

MONDAY – FRIDAY 8:00 A.M. – 5:00P.M.
WHO MAY AVAIL OF THE SERVICE
Rank And File Workers
WHAT ARE THE REQUIREMENTS
Letter request of the FAB Enterprise
DOLE AEP Application form (Duly accomplished and notarized)
PEZA Certificate of Registration
SEC Registration
Photocopy of Passport with Visa
Notarized Contract of Employment / Board Secretary’s Certificate / Board Resolution on election and appointment
Photocopy, Alien employment Card (if renewal)
Photocopy, Taxpayer’s Identification Number (TIN)
Photocopy of Official Receipts
DURATION: 29-30 minutes
Duration of
Activity (under Person in
Step Applicant/Client Service provider Fees Form
Normal Charge
circumstances)
1. Applicant will submit the 3 sets of Received the documents. 3minutes CSD Staf
documents one original copy
Checked / examined all 5-10 minutes CSD Staf

attached documents
2 If the documents are 5 to 10 minutes CSD Staf
complete CSD staf will
issue Order or Payment Slip
If the documents are
Page 35 of 111
incomplete inform the CSD Staf
applicant to submit /
comply
3 Applicant will get the OP slip from Processes payment and 3 minutes Cashier
CSD and pay corresponding fee to issue an O.R
the Cashier
4 Applicant will submit photocopy of Office of the Chairman and 3 minutes CSD Staf
the issued O.R Administrator will sign the
endorsement
5 Applicant will pick up the CSD will release the 1 day applicant
endorsement and forward to DOLE endorsement Minimum of 3
San Fernando Pampanga for days
issuance of AEP Card
END OF TRANSACTION
Page 36 of 111
PROCESSING OF SANITARY PERMIT FOR FOOD ESTABLISHMENT
Schedule of Availability of Services

Monday to Friday 8:00 to 5:00 pm
Who may Avail of the Services:
All owners/operators of food establishments within FAB
1. Sanitary Permit Application Form
2. Valid Health Cards of all Food handlers issued FAB Public Health Physician
3. Memorandum of agreement with the BEZ Locator Enterprise, if applicable
4. CSD Sanitary Inspection Report
5. Report of corrective actions undertaken for all noted deficiencies.
Duration: 1 day, 3hrs & 26minutes for new establishment; 3hrs & 26 min. for existing establishment (Pre-inspection conducted before start of business processing)
How to avail of the Service:
Duration of
Step Applicant/Client Service Provider Activity(Under Person in charge Fees Form
normal condition)
1 Owner/Operator of food establishment Business Group & CSD staf 3-5 minutes Business group none Sanitary
presents to business group the conducts initial evaluation of & CSD Staf Permit
application form for operating. the application form for Application
Small Business inside AFAB together Sanitary Permit for food. form
with application for Sanitary permit for
food
Establishment of valid Health Cards of
all Food Handlers
2. CSD schedules the conduct of 1 minute CSD Staf Sanitary
Sanitary Inspection to verify Inspection
compliance with the report
Page 37 of 111
requirements for food
establishments under the code
on Sanitation.
Designated Sanitary Inspector 0.5 day CSD Sanitary
from CSD conducts inspection inspector
of the food establishments at
the given schedule(for new
establishments only)
4 Owner/operator of food establishments CSD Staf evaluates if 3-5 minutes CSD Staf
presents to Business group the applicants meet the minimum
application form for operating small requirements for
business, application form for sanitary establishments under the Code
permit for Food Establishment, a copy on Sanitation.
of the Sanitary inspection Report and
corrective actions undertaken for all
noted deficiencies.
5 Upon satisfactory complying 1 minute CSD Staf
with the requirements, CSD
staf signs in the application
for Small Business
6 Owner/Operator of food Business group checks the 2 minutes Business Group none Order of
establishments presents to Business completeness of the Payment
group the completely signed Application Form and issues
Application Form for operating Small Order of Payment
Business
7 Owner /Operator of food establishment Cashier receives the payment 1 minute Cashier 90.00
pays Sanitary Permit fee & issues Official Receipt
8 Owner/operator of food establishment CSD Staf receives the 1 minute CSD staf none
submits to Business one (1) set of requirements and logs it in the
requirements together with the FAB incoming documents logbook
Official Receipt.
9 CSD Staf prepares the Sanitary 5 minutes CSD Staf none
Permit & Health Certificates
10 Recommending approval of 2 hrs. none
the Sanitary Permit for food
establishment by Sanitary
Inspector for approval by the
Page 38 of 111
FAB Physician noted by the FAB
Administrator
11 Approval and signing of the 1 hr. Zone none
Sanitary Permit for Food Administrator
establishment
12 CSD staf records the details of 2 minutes CSD staf none
the Sanitary permit for Food
Establishments in the CSD
logbook
13. Owner/operator of food establishment CSD releases Sanitary Permit 3 minutes CSD staf none
claims the Sanitary Permit for Food for food establishment
Establishment and acknowledges
receipt of the document by signing in
the CSD logbook
END OF TRANSACTION
IMPORTANT: Duration of transaction stops whenever deficiency/ies are found in the requirements
Page 39 of 111
FAB Labor Center
ISSUANCE OF GATE PASS TO FAB JOB APPLICANTS

Authorized FAB Enterprise Representative / Job Applicant
Duly accomplished Endorsement for Issuance of Gate Pass (LC Form No. 05)
DURATION: 15 minutes
Duraction of
Activity (Under Person In-
Step FAB Investor/Applicant Service Provider Fees Form
Normal Charge
Circumstances)
Labor Center Recruitment

Labor Center
FAB Investor Representative Focal checks and evaluates
1 10 minutes Recruitment LC Form No. 05
submit document requirements LC Form No. 05 as to the
Focal
following :
-correctness and
completeness of the
information
- inclusion to the
Manpower Registration
Database
- inclusion to the Registry
of Eligibles
Page 40 of 111
If not ok, advise FAB
Enterprise Representative
to advise applicants to
comply with the
requirements
If ok, Approves and signs LC Approving

Form No. 05 Officer
Labor Center Staf checks if

Applicant secure gate pass from Labor Center
2 applican'ts name is 5 minutes
the Labor Center Staf
included in LC Form No. 05
If not on the list, advises

applicant that he/she is not
on the company request
If on the list, Approves and Approving Gate Pass

Issues Gate Pass Officer (LC Form No. 06)
Page 41 of 111
FAB Labor Center
ISSUANCE OF FAB ID TO NEWLY HIRED WORKERS

MONDAY and FRIDAY
Authorized FAB investor Representative / Newly Hired Worker
Duly accomplished FAB ID Request LC FORM no. 08 (company)
Duly accomplished FAB information sheet LC Form no. 07 (Newly hired worker)
Attendance to Pre Employment Orientation Seminar (PEOS) (Newly hired worker)
Birth Certificate NSO Copy (For applicants aged 15-less than 18 yrs old
Justification letter prepared by company (for direct hired)
Duration: 1 hour and 25 minutes

Duraction of
Activity (Under Person In-
Step FAB Investor/Newly Hired Worker Service Provider Fees Form
Normal Charge
Circumstances)
Labor Center ID Focal

checks and evaluates LC Form No. 07
FAB Investor Representative Labor Center ID
1 submitted document 1 day and
submit document requirements Focal
requirements as to the LC Form No. 08
following :
-completeness
-correctness
-is/are workers name in the
ROE
-does the worker/s attend
PEOS
Page 42 of 111
-is the FAB Enterprise duly
registered/accredited by
AFAB
If not ok, return documents

to FAB Enterprise
Representative for re-
working
If ok
P 100 if ID validity is one
If ok, Issues Order of
year or more
Payment to Newly Hired
P75 if ID validity is less
Worker/s
than a year
Approves and signs LC form Approving
No. 08 Officer
Labor Center Staf encodes Labor Center

2 5 minutes
information to ID database Staf
Newly Hired Worker presents Labor Center ID Focal takes Labor Center
3 10 minutes
Official Receipt picture and signature Staf
Labor Center Staf prints

Labor Center
4 and Issue ID to Newly-Hired 10 minutes FAB ID
Staf
Workers
Page 43 of 111
FAB Labor Center
CONCILIATION AND MEDIATION ASSISTANCE
Schedule of Availability of Services

Monday to Friday
Who May Avail of the Services

FAB Enterprise Representative/Technical Expats/Management Staf
Rank and File of Workers
What are the Requirements

1. Duly Accomplished Request for Assistance Form (LC -001 CM)
2. Supporting Documents (if available)
Duration : 15 minutes

Duration of Activity
FAB Investor/Rank and File
Step Service Provider (Under Normal Person In-Charge
Employee
Circumstances)
FAB Investor Representative /Rank

and File Employee accomplish and Con-Med Officer receives the RFA
1 5 minutes Con Med Officer
submit RFA Form and supporting and records in the logbook
documents
Con-Med officer evaluated and
Assess the nature of concern/s 5 - 15 minutes Con-Med officer
whether its query or complaints.
Page 44 of 111
If queries, Con Med officer
Con Med Officer
answers the queries/concerns
If complaints, Con Med officer
shall set the initial conference
1 day Con-Med Officer/ Approving Officer
and send due notice to the
parties
Page 45 of 111
FAB ENTERPRISE
DEPARTMENT
(FED)
Page 46 of 111
Enterprise Assistance Division
ISSUANCE OF BOAT NOTE / AFAB SEAL

Monday – Friday 8:00am – 5:00 pm
Who may Avail of the Service
Authorized Company Representative / Broker
1. Order of Payment
Duration: 7 minutes
DURATION
PERSON IN
Step Zone Enterprise Service Provider OF FEES FORMS
CHARGE
ACTIVITY
Fill out order of payment form fofr Boat AFAB Officer issues order of payment for Boat Note / Order of
2 minutes EAD Staf
1 Note / AFAB Seal AFAB Seal Payment
Boat Note -
2 Pays to cashier Process payment and issue Official Receipt 2 minutes Cashier P24/set AFAB
Seal - P24/pc
3 Present Official Receipt Encode data on system 2 minutes EAD Staf
4 Receives Boat Note / AFAB Seal Issues Boat Note / AFAB Seal 1 minute EAD Staf
End of Transaction
Page 47 of 111
DOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODS
AFAB FORM 8105 / Farm In
Monday – Friday 8:00am – 5:00 pm without Noon Break 24 / 7 Examination
Duly accomplished Farm-In Permit (AFAB Form 8105)
Sales Invoice
Delivery Receipts
Purchase Order
Packing List
8106 Form (if goods came from another zone)
Letter of Authority (if applicable)
DURATION: 30 Minutes
DURATION
PERSON IN
Step Zone enterprise Service Provider OF FEES FORM
CHARGE
ACTIVITY
AFAB Form
1 Zone Enterprise files AFAB form 8105 with: AFAB recommending Officer evaluates: 8105
* Letter of Authority (if applicable) * Authorized signatory
* Delivery Receipt * Nature of goods with respect to LOA
* Sales Invoice * Purpose 10 minutes EAD Staf
Other Pertinent Documents required
* *
by AFAB Accuracy of information
* Compliance with regulations
Page 48 of 111
2 AFAB Officer assigns Control Number
If it needs further review, FAB Enterprise

complies with other requirements which
may include:
* Submission of other document Recommending
* Reason and nature of disapproval Officer /
19 minutes
Approving
Officer
If it does not need further review, AFAB
Recommending Officer signs
AFAB Form 8105 and AFAB Approving Officer:
* Undertakes final review
* Approves and signs AFAB Form 8105
* Released approved farm-in docs
3 Recieves approved Farm-In Documents Released approved Farm-In Documents
AFAB Approving Officer assigns

*
document examiner
Examines the goods with supporting 1 minute
*
documents
* Releases the goods and the documents
* Examiner signs the inspection clearance
End of Transaction

Page 49 of 111
AFAB FORM 8106 / Farm Out

Monday – Friday 8:00am – 5:00 pm without Noon Break 24/7 Examination
Duly accomplished Farm Out Permit (AFAB Form 8106)
Letter of Authority (for indirect export/constructive export local sales and sub-contract) Scrap disposal
Surety Bond
Delivery Receipts
Commercial Invoice
AFAB Boat Note (With AFAB Police Escort)
DURATION: 30 Minutes
DURATION PERSON
STEP ZONE ENTERPRISE SERVICE PROVIDER OF IN FEES FORMS
ACTIVITY CHARGE
Fill out order of payment form for AFAB Officer issues order of payment for
1 Farm Out Permit Constructive Export, Local
Order of
Sales or Scrap Disposal 2 minutes EAD Staff Payment
Constructive Export
2 minutes
2 Pays to Cashier Process payment and issue Official Receipt Cashier :
Below $10,000 -
P180.00
Above $10,000 -
P360.00
Scrap - P500.00
Page 50 of 111
Local Sales -
computed based
on the percentage
indicated in the
LOA.
AFAB
Zone Enterprise files AFAB Form Form
3 8106 with: AFAB Recommends Officer evaluates: 8106
Official Receipt (If
* *
applicable) Authorized signatory 10 minutes
Letter of Authority Nature of goods with respect to LOA
* *
(Constructive Export, Local pupose
Sales, Subcontracting
*
and Scrap disposal) Accuracy of information
* Surety Bond (if applicable) * Compliance with regulations
* Delivery receipt * Purpose of bring out
* Sales Invoice
Other Pertinent Documents
* Recomme
required by AFAB
nding
AFAB Officer assigns Control Number and Officer /
4 record 5 minutes Approving
Officer
If it needs further review, Zone Enterprise
complies with other
requirements which may include:
* Submission of other documents
* Reason and nature of disapproval

AFAB Form 8106 and AFAB Approving
Officer:
Page 51 of 111
5 Request for examiner AFAB Officer assigns examiner 1 minute EAD Staff
* Examines the goods with documents
Receives for approved Farm-Out Released approved Farm-Out Documents,

6 Documents signs the clearance 10 minutes EAD Staff
End of Transaction

Page 52 of 111
AFAB FORM 8110 / Sample Permit

Who May Avail of the Service
What are the Requirements
Duly accomplished Sample Permit (AFAB Form 8110)
Commercial Invoice
Packing List
Duration:30 minutes
How to Avail of the Service
Duratio Person
Step Zone Enterprise Service Provider n of In Fees Form
Activity Charge
1 Zone Enterprise files AFAB Form 8110 with: AFAB Recommending Officer evaluates:
* Invoice * Authorized signatory
* Packing List * Nature of goods AFAB Form
8110
* Delivery Receipt * Purpose
12
Other Pertinent Documents
minutes
* required by AFAB * Accuracy of information
If it needs further review, Zone Enterprise complies with other

* Reason and nature of disapproval
17
2 AFAB Officer assigns Control Number minutes
If it does not need further review, AFAB Recommending

Officer signs
Page 53 of 111
Examiner approved sample permit
Receives approved Sample 1

3 Permit Released approved Sample Permit minute
End of Transaction

Page 54 of 111
AFAB FORM 8112 / Intrazone Sale

Duly accomplished Intrazone Sales Permit (AFAB Form 8112)
Letter of Authority
Commercial Invoice
Packing List
Duration
Person In
Step Zone Enterprise Service Provider of Fees Form
Charge
Activity
Fill out order of payment form for Intrazone AFAB Officer issues order of payment Intrazone 5 Order of
EAD Staf
1 sales permit sales permit minutes Payment
2 Pays to cashier Process payment and issue Official Receipt Intrazone Sale
5
Cashier Below $10,000 - P108.00
minutes
Above $10,000- P360.00
AFAB Form
3 Zone Enterprise files AFAB Form 8112 with: AFAB Recommending Officer evaluates: 8112
* Official Receipt * Authorized signatory Recommendin
10 g Officer /
* Letter of Authority * Nature of goods with respect to LOA purpose minutes Approving
* Delivery Receipt * Accuracy of information Officer
Other Pertinent Documents required
* by AFAB
8
EAD Staf
4 AFAB Officer assigns Control Number minutes
Page 55 of 111
If it needs further review, Zone Enterprise complies
with other requirements
which may include:

5 Request for examiner AFAB assigns examiner 2 minute EAD Staf
6 Receives approved Intrazone Permit Released approved Intrazone Permit 1 minute EAD Staf
End of Transaction

Page 56 of 111
Intrazone Transfer Form

Duly accomplished Intrazone Transfer Form
Delivery Receipt
Other Pertinent Documents required by AFAB
LOA (if applicable)
Duration Person
Step Zone Enterprise Service Provider of In Fees Form
Activity Charge
AFAB
Recomm Form
1 Zone Enterprise files AFAB Form 8112 with: AFAB Recommending Officer evaluates: ending 8112
* Delivery Receipt * Authorized signatory 10 Officer /
minutes Approvi
* Letter of Authority * Nature of goods with respect to LOA purpose
ng
* Other Pertinent Documents required by AFAB * Accuracy of information Officer
5 EAD
2 AFAB Officer assigns Control Number minutes Staf
If it needs further review, Zone Enterprise complies with other requirements

which may include:
If it does not need further review, AFAB Recommending Officer signs

Page 57 of 111
14 EAD
3 Request for examiner AFAB assigns examiner minute Staf
* Examiner inspect the goods and the documents
Examiner Signs the AFAB Form 8112 (Transfer
* Permit)
EAD
1 minute
4 Receieves approved AFAB Form 8112 Released approved AFAB Form 8112 (Transfer Permit) Staf
End of Transaction

Page 58 of 111
Export Declaration

Duly accomplished Export Declaration
Commercial Invoice
Packing list signed
Authorized signatory
Letter of Authority (if applicable)
Other pertinent documents required by AFAB
DURATIO
PERSON IN-
Steps Zone Enterprise Service Provider N OF FEES FORMS
CHARGE
ACTIVITY
1 Files accomplished Export Declaration (ED-DTI Form) AFAB Recommending Officer evaluates 25 Recommen Export
with Minutes ding Officer Declara
: * Authorized signatory / Approving tion
Officer
* Sales Invoice * Items within allowable exportable goods
* Packing List * Accuracy of supporting documents
* Bill of Lading / Airway Bill * LOA (if applicable)
* Letter of Authority (if applicable)
* Other Pertinent Documents required by AFAB If it needs further evaluation review, Zone Enterprise complies with other
* Clearance from other government agencies
* Request for Letter of Authority applicable for exportation of goods
* Reasons and nature of disapproval
Page 59 of 111
If it does not need further review, AFAB Approving Officer:
* Signs Export Declaration
2 Receives approved Export Declaration Released approved Export Delaration 1 Minute EAD Staf
End of Transaction

Page 60 of 111
AWARD OF SPACE AND ISSUANCE OF LEASE CONTRACT

WHO MAY AVAIL OF THE SERVICE: Those who want to lease office spaces in the FAB
WHAT ARE THE REQUIREMENTS: Letter of Intent
Steps Applicant / requestor Service provider Duration of Person in Fees Form

activity charge
1 Applicant submits Letter of Intent ERD receives the LOI from 30 seconds ERD Staf n/a n/a
the applicant
2 ERD forwards the request to the Corporate The Corporate Planning half day CPD Staf n/a n/a
Planning Dept. Dept. grants the locational
clearance to the applicant
3 ERD forwards the locational clearance to the The Infrastructure and 2 days IMD Staf n/a n/a
Infrastructure and Maintenance Dept. Maintenance Dept. does the
area measurement
4 ERD forwards pertinent data to the Legal Dept. The Legal Dept. finalizes the 2 weeks Legal n/a n/a
lease contract Department
5 ERD releases the lease contract to the applicant 30 seconds ERD Staf n/a n/a
END OF TRANSACTION

Page 61 of 111
ISSUANCE OF SPECIAL PERMIT


Commercial establishments whose main business activity is solely to deliver or supply goods; business offices are not usually within AFAB’s jurisdiction

1. DTI or SEC Registration
2. BIR Registration
3. Income Tax Return
4. Photo (passport size) of applicant
5. Barangay Clearance
6. Police Clearance
7. Other documents required depending on business activity
Steps Applicant / requestor Service provider Duration Person Fees Form

of activity in
charge
1 Applicant files accomplished form with ERD receives the 30 seconds ERD n/a n/a
requirements accomplished form with Staf
requirements
2 ERD Personnel checks the completeness of 5 mins ERD n/a n/a
documents Staf
3 Upon receipt of completed documents, ERD ERD n/a n/a
validates documents and issues order of payment Staf
4 Applicant pays at the cashier and gets police Cashier issues O.R. 10 mins Cashier Special Permit Fee
clearance & Police Truck/Van/Pick-up Php 1,200.00
Tricycle and all Php 240.00
other delivery
vehicles
Garbage Fee Php 90.00
Sanitary Permit Fee Php 90.00
Page 62 of 111
Police Clearance Fee Php 60.00
Service/Filing Fee Php 120.00
5 Applicant submits the form to the ERD for ERD receives forum & 10 minutes ERD
subsequent issuance of Special Permit prepares permit for Staf
signature
END OF TRANSACTION

Page 63 of 111
ISSUANCE OF BUSINESS PERMIT
Commercial establishments with physical presence inside the FAB and is not under the category of Accreditation. (kiosks, canteens, cafeteria and the like)

1. Duly Accomplished Application Form
2. DTI or SEC Registration
3. BIR Registration Certificate
4. Passport-sized photo
5. Brgy. Clearance
6. FAB Police Clearance
7. Clearance from AFAB Medical Officer
8. Clearance from AFAB Finance Department
9. Clearance from AFAB Residents Division
10. Clearance from AFAB Environmental & Utilities Division
11. Clearance from AFAB Infrastructure and Maintenance Division
12. Clearance from TRANSCO
13. T.I.N.
14. CTC

of activity in
charge
1 Applicant submits letter of Intent to put up a ERD receives the LOI from 30 seconds ERD n/a n/a
business in the FAB the applicant Staf
2 Applicant is given the application form for 30 seconds ERD n/a n/a
Business Permit Staf
3 Applicant files accomplished form with ERD receives the form 30 seconds ERD n/a n/a
requirements and signed clearances together with the Staf
attachments
Page 64 of 111
4 ERD checks, validates the
documents
5 mins ERD n/a n/a
5 ERD issues order of payment Staf
6 Applicant pays at the cashier and gets police Cashier issues O.R. 5 mins Cashier Business Permit Fee n/a
clearance & Police Eateries Php 600.00
Dry goods &
Variety Stores Php 480.00
Wet Market Stalls Php 360.00
Grocery Php 840.00
Bakeshop Php 600.00
Service Shop Php 360.00
General Php 480.00
Merchandise
Sari-Sari Store Php 480.00
Accounting/ Php 2,400.00
Auditing Firms &
all other
persons/entities
engaged in the
profession
Advertising/ Php 2,400.00
General Services
7 Applicant submits the form to ERD for subsequent ERD receives the form and 10 mins ERD n/a n/a
issuance of Business Permit prepares Business Permit for Staf
signature
Page 65 of 111
ISSUANCE OF BUSINESS PERMIT (RENEWAL)

REQUIREMENTS
1. Income Tax Return
2. Brgy. Clearance
3. FAB Police Clearance
4. Clearance from Residents Division
5. Clearance from the Sanitary Inspector
6. Clearance from Environmental
& Utilities Division
7. Clearance from Infrastructure
& Maintenance Division
8. Clearance from Finance Department
9. CTC

of activity in
charge
1 Applicant is given the application form for renewal 30 seconds ERD n/a n/a
of business permit Staf
2 Applicant files accomplished form with ERD receives the form 30 seconds ERD n/a n/a
requirements and signed clearances together with the Staf
attachments
4 ERD checks, validates the 5 mins ERD n/a n/a
documents Staf
5 ERD issues order of payment 5 mins ERD n/a n/a
Staf
6 Applicant pays at the cashier and gets police Cashier issues O.R. 5 mins Cashier Business Permit Fee n/a
clearance & Police
7 Applicant pays at the cashier and gets police Cashier issues O.R. 5 mins Cashier Eateries Php 600.00 n/a
clearance & Police
Page 66 of 111
Dry goods &
Variety Stores Php 480.00
Wet Market Stalls Php 360.00
Grocery Php 840.00
Bakeshop Php 600.00
Service Shop Php 360.00
General Php 480.00
Merchandise
Sari-Sari Store Php 480.00
Accounting/ Php 2,400.00
Auditing Firms &
all other
persons/entities
engaged in the
profession
Advertising/ Php 2,400.00
General Services

8 Applicant submits the form to ERD for subsequent ERD receives the form and 10 mins ERD n/a n/a
issuance of Business Permit prepares Business Permit for Staf
signature

Page 67 of 111
ISSUANCE OF CERTIFICATE OF REGISTRATION AS FAB ENTERPRISE


Locators – enterprises, restaurants

1. Letter of Intent accompanied by this form
2. Board Resolution of duly authorized representative/ signatory
3. Certified true copy of Business Registration
(Securities and Exchange Commission (SEC) Papers, License to transact business in the Phils., DTI
Registration
4. Resume of stockholders & Key Management Officer
5. Proof of Financial Capability ( any of the f.):
•Latest audited financial statements of enterprise
•Latest income tax return of enterprise
•Verifiable Bank Certification of deposits or approved loan or credit line; if equity financing is less
than total project cost
6. Formalities (licenses, permits, etc.)
7. Brochures
RENEWAL OF REGISTRATION
REQUIRED DOCUMENTS:
1. Board Resolution of duly authorized representative
2. Resume of Stockholders & Key Management Officers
3. Clearances from:
•AFAB’s Finance Department
•AFAB’s Environmental & Utilities Division
•Other Gov’t Agencies (DENR, BFAD, etc)
4. Financial Documents
•Latest Income Tax Return of enterprise
Page 68 of 111
Steps Applicant / requestor Service provider Duration Person in Fees Form
of activity charge
1 Applicant submits accomplished FAB Form to ERD ERD receives the accomplished 30 seconds ERD Staf n/a FAB
FAB Form to ERD Application
Form
3 Applicant pays P3,600 as application fee at the Cashier issues O.R. 5 mins. P3,600.00
cashier
5 ERD Personnel checks the 10 mins. ERD Staf n/a
completeness of documents;
after checking the documents
ERD validates documents and
begins evaluation
6 Reviewed applications are 1 week n/a
presented to the Governance
Committee which shall
recommend
approval/disapproval of
application
7 FAB Enterprise Dept. secures 1 week n/a
Board of Directors’ Approval
8 Applicant pays the Registration Fee Cashier issues O.R. 5 mins Cashier
10 FAB prepares Certificate of 2 weeks ERD Staf P 6,000.00
Registration (COR), Registration
Agreement and Lease/Sublease
Contract for signature
*BEZ does not process registration, all registrations are in Manila

Page 69 of 111
ISSUANCE OF CERTIFICATE OF REGISTRATION AS FAB ENTERPRISE (RENEWAL)


1. Board Resolution of duly authorized representative
2. Resume of Stockholders & Key Management Officers
3. Clearances from:
•AFAB’s Finance Department
•AFAB’s Environmental & Utilities Division
•Other Gov’t Agencies (DENR, BFAD, etc)
4. Financial Documents
•Latest Income Tax Return of enterprise

of activity in
charge
1 Applicant submits accomplished FAB Form to ERD ERD receives the accomplished 30 seconds ERD n/a FAB
FAB Form to ERD Staf Application
Form
3 ERD Personnel checks the 10 mins. ERD n/a
completeness of documents; Staf
after checking the documents
ERD validates documents and
begins evaluation
4 ERD submits the evaluated ERD
application and COR to the DM Staf
for final evaluation and review
5 ERD prepares Certificate of 10 mins.
Registration (COR) for review
Page 70 of 111
6 Reviewed applications are 1 day n/a
presented to the DA for
Operations who shall
recommend approval of
application by the Chairman &
Administrator
7 ERD forwards Certificate of 5mins. ERD
Registration (COR)for signature Staf
*BEZ does not have renewal of Registration
Page 71 of 111
ISSUANCE OF CERTIFICATE OF ACCREDITATION AS FAB ENTERPRISE


Service providers under the following categories are required to file for accreditation with the Authority of the Freeport Area of Bataan:
1. Customs Brokerage;
2. Freight Forwarding;
3. Courier Services;
4. Trucking/Hauling;
5. Waste Management;
6. Scrap Buying;
7. Security Agency;
8. Manpower Agency;
9. Insurance Agency; and
10. Contractors.

1. Letter of Intent
2. Company Profile
3. List of Company Officers
4. Personal History Statement of Principal Officers
5. Articles of Incorporation and By-Laws
6. Certified True Copy of BOC Registration
7. Certified True Copy of DTI Registration
8. Certified True Copy of SEC Registration
9. Certified True Copy of CDA Certificate Of Registration
10. BIR Certificate of Registration
11. Certified True Copy of Latest ITR
12. Latest Audited financial statements or Certificate of Accounts from the Branch Manager
13. Certified True Copy of SSS Certificate of Membership
14. Certified True Copy of Pag-Ibig Certificate
15. Certified True Copy of Philhealth Certificate
16. Certified True Copy of DOLE Registration Rule 1020 of OSHS
Page 72 of 111
17. Mayor’s Permit (if outside FAB)
18. Lease Contract (if inside FAB)
19. List of non-FAB clients
20. List of employees to be assigned in FAB
21. Endorsement/Certification from Locator/Investor

of activity in
charge
1 Applicant submits application form and ERD receives the application 30 seconds ERD FAB
attachments to the ERD form and attachments Staf Application
Form
3 Applicant pays P 1,200.00 as application fee and Cashier issues O.R. 5 mins Cashier P1,200.00
provides ERD personnel a photocopy of the O.R.
5 Upon receipt of completed 15 mins. ERD
documents, ERD validates Staf
documents and begins
evaluation
6 ERD prepares Certificate of 10 mins.
Accreditation(COA) for review
7 ERD submits the evaluated 1 day ERD
application & COA to the DM for Staf
final evaluation and review
8 Reviewed applications are 1 day
application by the Chairman
9 Upon approval, applicant pays accreditation fee Cashier issues O.R. 5 mins. Cashier P 4,800.00
and provides ERD a photocopy of the O.R.
10 ERD forwards Certificate of 2-3 days ERD
Accreditation for signature Staf
*BEZ does not process accreditation. Applications are processed in Manila
Page 73 of 111
ISSUANCE OF CERTIFICATE OF ACCREDITATION AS FAB ENTERPRISE (RENEWAL)


1. Letter of Intent to Renew
2. List of Clients served within FAB with completed/ongoing projects of company
3. Certified True Copy of Income Tax Return (ITR)
4. Latest Audited Financial Statement
5. Certified True Copy of Current Contract, Endorsement/ Certification with FAB Locator
6. Certified True Copy of valid DTI Registration
7. Certified True Copy of current PCAB License for general engineering/bldg. services
8. Certificate of Accreditation from the Philippine Shippers Bureau
9. Authority to Operate from the Civil Aviation Authority of the Philippines
10. Annual Permit to Operate/ Clearance from Philippine Ports Authority
11. Certified True Copy of PRC License, Broker’s Bond,PRC ID for customs brokerage
12. Certified True Copy of valid DENR Permit for petroleum, oil sludge, hazardous transporter
13. Certified True Copy of valid FPA License for pest controllers
14. Certified True Copy of valid Phil. Insurance Commission Accreditation
15. Mayor’s Permit (if outside FAB)
16. Lease Contract (if inside FAB)

of activity in
charge
1 Applicant submits application form and ERD receives the application 30 seconds ERD FAB
attachments to the ERD form and attachments Staf Application
Form
3 Upon receipt of completed 15 mins. ERD
documents, ERD validates Staf
Page 74 of 111
documents and begins
evaluation
4 ERD prepares Certificate of 10mins.
Accreditation (COA) for review
5 ERD submits the evaluated 1 day ERD
application & COA to the DM Staf
for final evaluation and review
6 Reviewed applications are 1 day
application by the Chairman
7 Upon approval, applicant pays renewal fee and Cashier issues O.R. 5 mins. Cashier P 3,600.00
provides ERD a photocopy of the O.R.
8 ERD forwards Certificate of 2-3 days ERD
Accreditation for signature Staf
*BEZ does not process accreditation
Page 75 of 111
FREEPORT FACILITIES
DEPARTMENT
(FFD)
Page 76 of 111
FAB FREEPORT FACILITIES DEPARTMENT
Environmental and Utilities Division
PROCESSING OF HAZARDOUS WASTE FOR EXIT FROM AFAB
Schedule of Availability of Services:

Monday to Friday 8:00 am to 5:00 pm
FAB Enterprises duly registered as hazardous waste generator, through their contracted DENR-EMBDENR-EMB Accredited Hazardous Waste Haulers
1. Original copy of Permit to Transport or Export Clearance;
2. Original or certified copy of Transporter/Hauler’s EMB Registration Certificate;
3. Seven (7) copies of completely filled-up Uniform Hazardous Manifest Form;
4. Transporter/Hauler’s Personnel Certificate of Training on Hazardous Waste Handling and Transport
5. Transporter/Hauler’s Emergency Response/Contingency Plan
6. Transporter/Hauler’s Emergency response equipment / Personnel protective equipment
7. Properly labeled and contained hazardous waste and vehicle
Waste Materials Classified as Hazardous Waste:
Hazardous waste listed in Table 1, DENR Administrative Order 36, S. 2004
Duration Approx. 45 minutes (from application to approval of exit from CEZ) Five (5) calendar days from date of exit from BEZ
Duration of
activity (under Person in
Step Applicant/client Service provider Fees Form
normal charge
conditions)
FAB Locator Enterprise or EUD staf verifies details of HW
EUD
through their contracted Manifest form, and authenticity of Clerical HW Manifest
1 Hazardous Waste (HW) signatures appearing on the 3 Minutes Staf or any none
other Staf Form
Transporter presents the document; EUD staff marks the HW
completely filled up HW Manifest Manifest Form with "APPROVED"
form and valid Permit to stamp, records details in the HW
Transport or Export Clearance to database and assigns control
AFA- EUD number, EUD retains a copy of the
HW Manifest.
HW Transporter presents filled EUD Technical Staff conducts FISD HW
Page 77 of 111
2 up HW Manifest form and valid inspection of the HW and verifies 30 Minutes Technical none Inspectio
Permit to Transport or Export compliance to the requirements Staf n
Clearance to FISD Technical of RA 6969 Checklist
Staff for inspection
HW Transporter Release of HW manifest to hauler for
3 further processing of the document 1 Minute
acknowledges the findings of
the inspection
HW transporter presents the HW BOC stamps and signs the HW
4 manifest to EAD for approval Depends on BOC
Manifest Form none
BOC
HW Transporter presents to EAD the EAD OIC assigns examiner to check
5 BOC – approved HW manifest Form documents and other requirements as 3-5 minutes EAD-OIC none
for final approval well as the HW to be hauled and retains
a copy of HW manifest
HW transporter returns a copy of the EUD staf records the receipt of the EUD Clerical
6 HW manifest that has been duly returned HW manifest form in the HW 5 calendar days or any other none
acknowledged by the HW TSD database staf
END OF TRANSACTION

Page 78 of 111
SECURING OF CLEARANCE FOR IMPORTED CHEMICALS & CHEMICAL SUBSTANCES


FAB Locator Enterprises using chemicals and chemical substances which are sourced from other countries

1. AFAB Form 8101 (Application for Import Permit)
2. Material Safety Data Sheet (MSDS)
3. Required license, permits and/or clearance if regulated by other government agencies
PNP Firearms and Explosives Division: Original Permit to Unload and Permit to Import
Phil. Drug Enforcement Agency (PDEA): Mixture has 30% and above PECS - Original P5-IM License (Importer & End-user) and Special Permit to
Import
PECS
Mixture has less than 30% PECS - Valid PDEA/DBB Certificate of exemption with RA 9165
Environmental Management Bureau: Chemicals under Chemical Control Order (CCO) - Original Import Clearance issued by EMB Region 4A
Office
Chemicals included in Priority Chemical List (PCL) - Hazardous Waste Generator's ID Registration
Recyclable materials containing hazardous substances - Original Import Clearance issued by EMB Central
Office
Duration: Ten (10) minutes
Duration of
activity (under
Step Applicant/client Service provider Person in charge Fees Form
normal
conditions)
FAB Locator Enterprise, through EUD Technical Staff evaluates if the
1 their authorized Processor, submits chemical/chemical mixture is included 1-5 EUD Technical none AFAB Form
to FISD PEZA Form 8101 together in regulated chemical list Minutes Staff 8101
with the required documents
Processor presents all the EUD Technical Staff evaluates the
Page 79 of 111
2 required license, permits and/or validity of the license, permits 1 Minute EUD Technical none
clearance if upon evaluation, it and/or clearance and verifies Staff
was determined that it is whether the allowed quantity is not
regulated by other government exceeded
agencies
EUD Staf records details in the EUD
3 Chemical Data Base, marks the 2 Minutes EUD Clerical Staf none
document with "CLEARED" stamp
and indicates current date, time and
control number
EUD Technical Staff affixes his/her
4 signature in the PEZA Form 8101 and 1 Minute EUD Technical none
releases the document Staff
Processor submits a photocopy of EUD accepts the photocopy of the
5 1 Minute EUD Clerical Staf none
the cleared PEZA Form 8101 document for record keeping
END OF TRANSACTION
Page 80 of 111
SECURING OF CLEARANCE FOR LOCALLY PURCHASED CHEMICALS AND CHEMICAL SUBSTANCES

Local chemical suppliers of FAB Locator Enterprises
1. Delivery Receipt/Sales Invoice
2. Material Safety Data Sheet (MSDS)
3. Required license, permits and/or clearance if regulated by other government agencies
PNP Firearms and Explosives Division: Original Permit to Purchase (CEZ Locator Enterprise); Original Permit to Purchase Locally/Transfer/Move Explosives
(Chemical Supplier)
Phil. Drug Enforcement Agency (PDEA): Mixture has 30% and above PECS - Original P-3 or P5-I License and Special Permit to Import PECS (CEZ Locator
Enterprise);
Original P-4, P-5-C or P-5-I License (Chemical Supplier)
Mixture has less than 30% PECS - Valid PDEA/DBB Certificate of exemption with RA
9165
Environmental Management Bureau: Chemicals under Chemical Control Order (CCO) - Original CCO Registration (CEZ Locator
Enterprise) Chemicals included in Priority Chemical List (PCL) - Hazardous Waste
Generator's ID Registration
Duration: Ten (10) minutes
Duration of
activity (under
normal
conditions)
Chemical Supplier presents to EUD Technical Staff evaluates if
1 FISD the Delivery Receipt/Sales the chemical/chemical mixture is 1-5 Minutes EUD Technical none n/
Invoice stamped w/ “LOCAL included in regulated chemical Staf a
CHEMICAL DELIVERY” by AFAB list
Guard Stamp together with the
required documents
Page 81 of 111
Chemical Supplier presents all the EUD Technical Staff evaluates the
2 required license, permits and/or validity of the license, permits 1 Minute EUD Clerical Staf none
clearance if upon evaluation, it and/or clearance and verifies
was determined that it regulated whether the allowed quantity is not
by other government agencies exceeded
EUD Staf records details in the FISD
3 Chemical Data Base, marks the 2 Minutes EUD Clerical Staf none
document with "CLEARED" stamp
and indicates current date, time and
control number
EUD Technical Staff affixes his/her
4 signature in the Delivery 1 Minute EUD Technical none
Receipt/Sales Invoice and releases Staf
the document
5 Processor submits a photocopy of EUD accepts the photocopy of the 1 Minute EUD Clerical Staf none
the cleared AFAB Form 8101 document for record keeping
END OF TRANSACTION

Page 82 of 111
PROCESSING OF “RESIDUAL WASTE GATE PASS”
Schedule of Availability of Service:

Monday to Sunday 8:00 am - 5:00 pm (Advanced processing may be allowed upon the approval of the Zone Administrator)
Who may avail of the service:
FAB Enterprises through their contracted FAB-registered Residual Waste Haulers
What are the requirements:
1. Four (4) copies of duly accomplished AFAB Residual Waste Disposal Gate Pass
2. Specimen signature/s of authorized personnel of the FAB Locator Enterprises and Residual Waste Hauler
3. Residual waste personnel proof of attendance to solid waste training
4. Original or certified true copy of AFAB Certificate of Registration as Residual Waste Hauler
5. Residual Waste Hauler Vehicle Pass
Cut-off Time for Submission of Requests:
5:00 PM
Duration Approx. 22 minutes (from application to approval of exit from FAB) Thirty (30) calendar days from date of exit from FAB
Duration of
activity (under
normal
conditions)
Residual Waste (RW) Hauler presents EUD staf verifies details of RW Gate
RW Disposal Gate Pass to FAB EUD or Pass, and authenticity of signatures
to the on duty Fire Control Unit appearing on the document; marks Fire Control Unit Residual
1 3 Minutes on duty none
Personnel. gate pass with "APPROVED" & personnel waste
"INSPECTED" stamps, records details gate
on the Solid Waste (SW) database and pass
assigns control number. FCU retains a
copy of the gate pass bearing the
initial of the attending personnel
RW Hauler presents the Gate On duty FCU Personnel inspects the
Pass to the on duty Fire control items loaded on the collection 15 Minutes Fire Control Unit none
2 Unit Personnel for inspection vehicle. on duty
personnel
3 EUD Chief or his authorized
RW Hauler presents the Gate Pass representative conducts checking of Fire Control Unit
the documents and other 1-3 minutes on duty none
Page 83 of 111
to BOC for clearance requirements, approves and signs the personnel
Gate Pass
RW Hauler returns a copy of the FISD Staff records the receipt of the
Gate Pass with the returned Gate Pass in the SW database 30 Days EUD Staff none
acknowledgement of the permitted
4
disposal facility that the hauled
waste has been brought to their
facility
END OF TRANSACTION

Page 84 of 111
PROCESSING OF “PERMIT TO DISCHARGE TO FAB SEWERAGE SYSTEM”

All FAB Enterprises discharging their industrial and domestic wastewater to the FAB Sewerage System
1. Certificate of Connection to FAB Sewerage System
2. As-built Sewerage Plan showing all wastewater sources and connection to FAB Sewerage System
3. Latest result of the efluent analysis conducted by a DENR recognized laboratory showing its compliance with the FAB Efluent Standards
4. Latest Water & Sewerage bill issued by AFAB
5. Process flow of production process generating wastewater, if applicable
6. Process flow of wastewater treatment facility, if applicable
7. For renewal applications, copy of expired Permit to Discharge
Duration
Two (2) days and twelve (12) minutes
Duration of
activity (under
normal
conditions)
FAB Locator Enterprise, through EUD Staf receives the Application
1 their PCO or authorized Form and all the attached 2 Minutes EUD Clerical Staf none Application
representative, submits to EUD requirements Form for
the application form for Permit Permit to
to Discharge together with all Discharge
the required attachments
EUD Staf evaluates the information
2 provided in the Application Form and 1 Day EUD Technical none
all the attached requirements Staff
Upon satisfactory complying with
3 the requirements, the EUD Staf 5 Minutes EUD Technical
prepares the Permit to Discharge Staff
and affix his initials
Page 85 of 111
Final evaluation and
3 recommendation of approval of 0.5 Day EUD OIC none
the Permit to Discharge to the
AFAB Chairman and
Administrator
4 Approval of the Permit to Discharge 0.5 Day FAB Administrator
5 EUD staf records details of the Permit 2 Minutes EUD Clerical Staf none
to
Discharge in the EUD logbook
FAB Locator Enterprise, through EUD releases the Permit to Discharge
6 their PCO or authorized 3 Minutes EUD Clerical Staf none
representative, claims the Permit
to Discharge and acknowledges
receipt of the document by
signing in the EUD logbook
END OF TRANSACTION

Page 86 of 111
PROCESSING OF ELECTRO MECHANICAL PERMIT (PERMIT TO OPERATE)
SCHEDULE OF AVAILABILITY OF SERVICES:

Monday to Friday 8:00 am to 5:00pm
WHO MAY AVAIL OF THE SERVICES :
FAB Enterprises for their Production equipment
1. As built mechanical and/or electrical plans
2. Copy of Official Receipt for permit fee
Duration of
activity (under
normal
conditions)
1 Upon receipt of notice of inspection EUD staf to conduct technical safety 1 hour EUD Technical staf To be n/a
from AFAB, the designated safety inspection to assess the safe worthiness determined
officer of the locator shall prepare the of the production equipment of the after
required as-built plans if significant locator assessment of
changes had been made on the permit fees
machine lay-out (in reference to the
preceding year’s inspection) and
present the plans during the
inspection.
2 Pay the annual electro-mechanical EUD staf forward the assessment of 10 mins. EUD staf
permit fee permit fee to Finance Division for billing
3 Preparation of permits 15mins. EUD staf
4 Signing of permits 30mins. EUD Chief, Bldg.
Official and
Chairman &
Administrator
5 Locator claims the permit Releasing of permits 5 mins. EUD staf
END OF TRANSACTION

Page 87 of 111
PROCESSING OF ENVIRONMENT, HEALTH AND SAFETY CERTIFICATION

WHO MAY AVAIL OF THE SERVICES :
FAB Enterprises that have complied with environmental, health and safety standards of the Philippines
1. Permits and certificates from other government agencies i.e. DENR, DOLE & DOH
2. Report of corrective measures to deficiency(ies) noted during inspection
3. Copy of Official Receipt for certification fee
Duration of
activity (under
normal
conditions)
1 Files request for environment, health EUD staf to conduct site inspection of 1 hour EUD Technical P120.00 n/a
and safety certification the company and its surroundings using staf
permits and certificates from other
government agencies as additional
references.
2 EUD staf to issue corrective measures to 30 min. EUD staf
the deficiencies noted
3 Locator to undertake corrective 1-5 days
measures to the deficiencies noted
4 EUD staf conduct follow inspection to 1 hour EUD staf
check compliance to the recommended
corrective measures to be taken by the
locator
5 Locator to pay certification fee Preparation of environment, health and 20 min. EUD staf
safety certification
6 Signing of the certification 1 min. EUD Chief
7. Locator claims the certification Releasing of certification 5 min. EUD staf
END OF TRANSACTION

Infrastructure and Maintenance Division
Page 88 of 111
ISSUANCE OF CONSTRUCTION AND INSTALLATION PERMIT

Locator or its Authorized representative
Files Application Form
 Building/ Sanitary/ Mechanical/ Fencing/ Electrical Forms
 Proposed plans, with the provisions to the requirements of Batas Pambansa No.344 signed and sealed by licensed engineers and company owner/ authorized
signatory
 Photocopy of Certificate of Registration
 Photocopy of Registration Agreement
 Photocopy of Lease Contract (if applicant is a lessee)
 Photocopy of Environmental Compliance Certificate (ECC)
 Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized signatory
 Structural Design Computations (if applicable) signed and sealed by licensed engineers and company owner/ authorized signatory
 Electrical Data Sheet/ Machinery Data Sheet
 Photocopy of PRC licensed and PTR of licensed engineer/s
 Construction safety policy
 Authorization letter from owner (if contractor will process application)
Ste Zone Enterprise Service Provider Duration of Person In Fee For

p Activity Charg s m
(Under e
Normal
Circumstances
)
Files Application Form Receives signed 10 minutes IMD Technical Building/
- Building/ Sanitary/ application Form Staff Sanitary/
Mechanical/Fencing/ Electrical Forms together with Mechanical/
- Proposed plans, with the provisions to attachments Fencing/
the requirements of Batas Pambansa Electrical
No.344 signed and sealed by licensed Forms
engineers and company owner/
authorized signatory
- Photocopy of Certificate of
Registration
- Photocopy of Registration Agreement
- Photocopy of Lease Contract (if
Applicant is a lessee)
Page 89 of 111
- Photocopy of Environmental
Compliance Certificate (ECC)
- Technical Specification/s signed and
sealed by licensed engineers and
company owner/ authorized signatory
- Structural Design Computations (if
applicable) signed and sealed by
licensed engineers and company owner/
- Electrical Data Sheet/ Machinery Data
Sheet
- Photocopy of PRC licensed and PTR of
licensed engineer/s
- Construction safety policy
- Authorization letter from owner (if
contractor will process application)
2 Evaluates application 30 minutes IMD Technical
Form, plans and Staff
requirements
If documents are
complete, process
application
If documents are not

complete, return
application form to client.
3 Prepare assessment 60 minutes
of Permits (Building/
Sanitary/
Mechanical/
Fencing/ Electrical)
and Encode
4 Forward to Finance Division 5 minutes
for billing
5 Pays to cashier (by applicant) Process payment and issue 15 minutes Cashier Computed
Official based on
Receipt the
Structure
6 Present Photocopy of Official Receipt Engineering Staff/ 5 minutes IMD Technical
Building Official signs Staff
Permit (Building/
Sanitary/ Mechanical/
Fencing/ Electrical)
Page 90 of 111
7 Receives Permit (Building/ Released Permit 5 minutes IMD Technical
Sanitary/ Mechanical/ (Building/ Sanitary/ Staff
Fencing/ Electrical) Mechanical/ Fencing/
Electrical)
END OF TRANSACTION
Page 91 of 111
ISSUANCE OF PERMIT TO OPERATE
__________________________________________________________________________________________________________________________

Files Permit-to-Operate/Occupancy Permit
 Duly accomplished Certificate of completion Forms (Civil/ Electrical/ Mechanical works) signed and sealed by licensed engineers and company owner/
 AS-BUILT Plans (Architectural/ Structural/ Sanitary/ Mechanical/ Fencing/ Electrical) signed and sealed by licensed engineers and company owner/ authorized
signatory
 Photocopy of Building/ Sanitary/ Mechanical/ Fencing/ Electrical Permit
 Construction Log Book
 Electrical Data Sheet/ Machinery Data Sheet
 AS-BUILT Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized signatory
 Letter of request for final inspection
Ste Zone Service Provider Duration of Person In Fees Form

p Enterprise Activity (Under Charge
Normal
Circumstances)
1 Files Permit-to Operate/ Occupancy Receives letter of request 5 minutes IMD Certificate
Permit together with attachments Technic of
al Staff Completion
- Duly accomplished Certificate of Forms
completion Forms (Civil/ Electrical/
Mechanical works) signed and
company owner/ authorized
signatory
- AS-BUILT Plans (Architectural/
Structural/ Sanitary/ Mechanical/
Fencing/ Electrical) signed and
company owner/ authorized
signatory
- Photocopy of Building/ Sanitary/ -
Page 92 of 111
Mechanical/ Fencing/ Electrical
Permit
- Construction Log Book
- Electrical Data Sheet/ Machinery
Data Sheet
- AS-BUILT Technical Specification/s
signed and sealed by licensed
engineers and company owner/
- Letter of request for final
inspection
2 Evaluates submitted 20 minutes IMD
requirements Technic
al Staff
If documents are complete,
schedule inspection.
If documents are not

complete, return
application form to client.
3 Conducts inspection 90 minutes IMD
Technic
al Staff
4 Prepare assessment of Permits 45 minutes
(Building/ Mechanical/
Electrical) and Encode
5 Forward to Finance Division for 5 minutes
billing
6 Pays to cashier (by applicant) Process payment and issue 15 minutes Cashier Compu
Official ted
Receipt based
on the
Structu
re
7 Present Photocopy of Official Receipt Prepare Certificate, Eng’g Staf/ 20 minutes IMD
Building Oficial / Zone Technic
Administrator signs Permit-to- al Staff
Operate Certificate
8 Permit-to-Operate Released Permit-to-Operate 5 minutes IMD
Certificate Technic
al Staff
END OF TRANSACTION
Page 93 of 111
ISSUANCE OF PERMIT TO OPERATE (RENEWAL)

Secure Renewal of Electromech PTO & Annual Building Inspection Certificate
Ste Zone Enterprise Service Provider Duration of Person In Fee For

p Activity Charg s m
(Under e
Normal
Circumstances
)
1 Secure Renewal of Electromech PTO & EMD Conducts inspection 90 minutes IMD Electromech
Annual Technical & Annual
Building Inspection Certificate Staff Building
If FAB locators meet Inspection
National Building Code, Certificate
PME & PEE Code
requirements, prepare
Assessment
If FAB locators do not meet

National Building Code,
PME & PEE Code
requirements, EMD advises
CEZ locators to carry out
corrective measures within
specified period, submit
detailed report of
compliance.
2 Prepare assessment 45 minutes
(Building/ Mechanical/
Electrical) and Encode
3 Forward Assessment to 5 minutes IMD
Page 94 of 111
finance division for billing Technical
Staff
4 Pays assessment fee to cashier (by Process payment and issue 15 minutes Cashier Computed
applicant) Official based on
Receipt the
Structure
5 Present Photocopy of Official Receipt Prepare Certificate, and 20 minutes IMD
Eng’g Staf/ Building Technical
Oficial / Zone Staff
Administrator signs
Electromech & Annual
Building Inspection
Certificate
6 Receives Electromech PTO & Annual Release Electromech PTO & 5 minutes IMD
Building Annual Technical
Inspection Certificate Building Inspection Staff
Certificate
END OF TRANSACTION
Page 95 of 111
PROCESSING OF FIRE SAFETY INSPECTION CERTIFICATE
__________________________________________________________________________________________________________________________

FAB Locator Enterprises that have complied with fire safety requirements of the Fire Code of the Philippines
1. Latest FAB Fire Safety Inspection Report
2. Report of corrective actions made for the noted deficiencies during the Fire Safety Inspection
3. Fire and Life Assessment Report (FALAR)
4. Copy of Oficial Receipt of Annual Inspection Fee
Duration:
Ten (10) minutes
Duration of activity
Step Applicant / client Service provider (under normal Person in charge Fees Form
condition)
1 FAB Enterprise, through its Safety FISD Staf receives the 1 minute IMD Clerical Staff or none n/a
Oficer or authorized representative, FSIC requirements (for pre evaluation) any other staff
submits to FISD the required
documents
2 FISD Staf evaluates the 0.5 day IMD Technical Staff none HW Inspection
requirements Checklist
3 Upon satisfactory
complying with the 5 minutes IMD Technical Staff none
requirements, the FISD
Staf prepares the Fire
Safety Inspection
Certificate and affix his
initials
4 Final evaluation and
approval of the Fire
Page 96 of 111
Safety Inspection 0.5 Day FISD Chief none
Certificate
5 Countersigning of the
Fire safety 0.5 Day FAB Administrator none
Inspection Certificate
6 FISD staf records the FISD Clerical Staff
2 Minutes or any other staff none
details of the Fire Safety
Inspection Certificate in
the FISD logbook
7 AFAB Locator Enterprise through their EUD releases or delivers 3-30 minutes EUD Clerical Staff none
Safety Officer or authorized or EUD Staff
the Fire Safety Inspection
representative claims the Fire Safety Certificate
Inspection Certificate and
acknowledges receipt of the document
by signing in the FISD logbook or the
FISD delivers the certificate to the
locators
Page 97 of 111
FINANCE DEPARTMENT
(FD)
FAB FINANCE DEPARTMENT

Page 98 of 111
PROCESSING OF SUPPLIERS / CONTRACTOR’S CLAIMS FOR PAYMENT

SUPPLIERS / CONTRACTORS
SEE BELOW
DURATION:
Step Service Provider Duration of Activity Person In Charge

1 Finance Department (FD) prepares Disbursement Voucher (DV) and Budget Utilization
Request (BUR) based on:
1.a. Delivery Receipts/Billing Statements with complete supporting documents forwarded by
the Administrative Services Department (ASD) for suppliers of goods.
1.b. Billing Statements with the Chairman and Administrator-approved recommendation for
payment by Freeport Facilities Department with complete supporting documents for
infrastructure project contractors. Administrative Services
3-5 mins.
1.c. Billing Statements duly reviewed/verified and endorsed by Freeport Facilities Department Asst. B
(for Grounds and Facilities Maintenance Contract, Operation and Maintenance of Water
Distribution and Sewerage Collection System and Sewage Treatment Plant Contract, Collection
and Disposal of Residual Solid Wastes Contract), Administrative Services Department (for
Janitorial Services Contract) or Public Safety and Security Department (for Security Services
Contract) with complete supporting documents submitted by service contractors.
2 The Department Manager or the duly authorized representative, Administrative Services

Department (ASD), signs box A of the BUR.
3 The Budget Officer or the duly authorized representative, Budget Division, FD signs box B of 15 mins. per normal Corp. Budget Specialist
the BUR. transaction A
4 Internal Audit Division pre-audits the DV and its supporting documents.
5 The Department Manager or his duly authorized representative, FD signs box A of the DV 2 mins. Department Manager A
6 The Deputy Administrator, Support Services (DA-SS) or his duly authorized representative
approves the DV.
7 FD prepares Check corresponding to the DV. 5-8 mins. Administrative Services
Page 99 of 111
Asst B
8 The Office of the Chairman and Administrator or his duly authorized representative signs the
Check.
9 The DA-SS or his duly authorized representative countersigns the Check.
10 The Office of the DA-SS (for Checks P60,000 and above) or FD (for Checks below (60,000)
releases the Check to the payee or authorized representative.
FAB FINANCE DEPARTMENT

Page 100 of 111
PAYMENT OF RENTALS, WATER BILLS, SEWERAGE, SERVICE, FRANCHISE, ROYALTY AND FACILITIES FEES
REQUEST OF CONNECTION OF POWER AND WATER SERVICES
________________________________________________________________________________________________________________________________________________

1 Secure Payment Order/s from the Finance Department. 2-3 mins. Finance Staf
2 Proceed to the Cashier’s Counter (Administrative Services Department) for payment.

1 Secure Reconnection Endorsement Slip/s from the Finance Department. 3-5 mins. Finance Staf
Proceed to TransCo-FAB or Infrastructure & Maintenance Division as the case may be, present
2
Reconnection Endorsement Slip and secure Payment Order for reconnection fee.
3 Proceed to the Cashier’s Counter (ASD) for payment of required fees.
Proceed to TransCo-FAB or Infrastructure & Maintenance Division as the case may be and
4
present Official Receipt.
Page 101 of 111

ADMINISTRATIVE SERVICES
DEPARTMENT
(ASD)
Page 102 of 111
FAB ADMINISTRATIVE SERVICES DEPARTMENT
Cashier
PAYMENTS FOR:
LOCATOR’S RENTAL
COMMERCIAL AND RESIDENTIAL – FINANCE BILLING AND COLLECTION
PROCESSING FEES
BUSINESS PERMITS, ETC
ANNUAL MECHANICAL PERMIT
ANNUAL ELECTRICAL PERMIT
FUNCTION ROOMS
I.D. FEES
______________________________________________________________________________________________________________________________

Locators
Lessee
Factory Workers
Impex Processors
Control Slip / Order of Payments from Concerned Departments
DURATION: 1-5 minutes
Step Applicant / Client Service Provider Duration of Person in Charge Fees Form
Activity
(Under
Normal
Circumstances
)
1 Secure order of payment from Cashier B
concerned department
Locators rental and water Finance / Accounting
Page 103 of 111

Commercial and Residential Finance Billing and
Collection
Processing Fees, Etc. EAD
Business Permits, etc. – Registration Division
Annual Mechanical Permit Environmental and

Utilities Division
Annual Electrical Permit Infrastructure and

Maintenance Division
Function Rooms Administrative Services Auditorium P

Division 1,200.00 / 4 hours
AVR P 1,000.00 / hour
ID Fees Labor Center
2 Proceed to Cashier for Payment Issue an Official 1-5 minutes Cashier B Official Receipt
Receipt
Page 104 of 111

PUBLIC SAFETY AND
SECURITY DEPARTMENT
(PSSD)
Page 105 of 111
FAB PUBLIC SAFETY AND SECURITY DEPARTMENT
Law Enforcement Division
PROCESSING OF AFAB POLICE CLEARANCE
_____________________________________________________________________________________________________________________________

All applicants who are applying for the Locator’s Company, Residents, Employees of the Zone and for those applying for Business Permit and AFAB Vehicle Sticker.
For Employment
Barangay Clearance
Copy of Official Receipt from AFAB Treasury
For AFAB Vehicle Sticker (Locators/Employees
Application Form from CSD (Community Services Division) with Approval.
Copy of Official Receipt from AFAB Treasury
For Business Permit
Application form from ESD (Enterprise Services Division) with Approval.
DURATION: Twenty (20) Minutes
HOW TO AVAIL THE SERVICES
STEP APPLICANT / CLIENT SERVICE PROVIDER DURATION OF PERSON IN FEES FORM

ACTIVITY (Under CHARGE
Normal Condition)
1 Applicant applying for the Police Clearance AFAB Police Admin Staf Thirty (30) sec. Duty Admin Staf None None
present the following requirements evaluates the requirements
For employment
- Barangay Clearance
For AFAB Decal sticker
- Duly accomplished form approved by CSD
(Community Services Division)
Page 106 of 111

For Business Permit
- Duly accomplished form approved by ESD
(Enterprise Services Department)
2 Verify Record prior to the Two (2) minutes Duty Admin Staf None
issuance of Order of Payment
- If She / He has a record

pending case or obligation
secure first clearance from
concerned offices
3 Issuance of Order of Payment Thirty (30) sec Duty Admin Staf None Order of
to the Applicants applying for Payment Form
police clearance for
employment purposes
4 Applicant Applying for police clearance for One (1) minute None Logbook
employment registers his / her name, date
and control number
5 Proceed to Cashier’s Office for payment Ten (10) minutes Duty Cashier P60.00 (for Official Receipt
employment) form for AFAB
treasury
P160 (for
sticker)
It depends on
the business
(for business)
6 Applicant presents the Official Receipt to Thirty (30) seconds None None
admin staf
7 Admin staf encodes necessary One (1) minute Duty Admin staf None None
information to the database
8 Proceed to photo both for photo capturing Thirty (30) seconds Duty Admin staf None None
9 Print out copy of the Police One (1) minute Duty Admin staf None AFAB Police
Clearance clearance
Form
10 Signs copy of Police Clearance and affix right Thirty (30) seconds None AFAB Police
thumb mark clearance
Form
Page 107 of 111

11 Log Control No., date, name address, and Thirty (30) seconds None AFAB Police
affix signature clearance
Form
12 Admin staf signs the clearance Thirty (30) seconds Duty Admin staf None AFAB Police
and affix dry seal Clearance
Form
13 Station Commander or Thirty (30) seconds STACOM / None AFAB Police
authorized representative signs Authorized clearance
the clearance Representative Form
14 Admin staf releases the Police Thirty (30) seconds Duty Admin staf None None
Clearance
15 Applicant claims his / her Police Clearance Thirty (30) seconds None
END OF TRANSACTION
Page 108 of 111

Page 109 of 111
Very Satisfactory
Satisfactory
PURPOSE OF VISIT TO AFAB
AFAB EMPLOYEE SERVICES
Very Poor
Satisfactory
Fairly
Poor
Customer Service Feedback Form
Knowledge on policies and
Your feedback is important to help us serve you AFAB SERVICES (Please check the box) and programs of AFAB
better. Kindly spare a moment to fill out this Courteous and Friendly
HAVE WE ATTENDED TO YOUR Ability to provide answer or solution
questionnaire. Drop in the Suggestion Box after you
to issues or problems
have finished. CONCERN…
Proper decorum, clothing and conduct
Very Fast
Please be informed that all information shall be Fast
treated with strict confidentiality. Fairly Fast
OFFICE FACILITIES
Slow
Very Slow
Personal Details(optional): Cleanliness
Lighting and Ventilation
Name: HAVE YOU RECEIVED
Service System
SOLUTION/ANSWER… (Queues, First Come First Serve, etc)
_____________________________________ In less than 1 hour Telephone and Website
Within 1 day Information Materials
Telephone / Mobile No.
Within 2-3 days (eg. brochure, leaflet, etc)
In 1 week
______________________________________ Have not received action/solution
SUGGESTIONS/COMPLAINTS/COMPLIMENTS:
Company Name/Name of Employer:
AFAB SERVICES ARE …
______________________________________ Very Satisfactory
Satisfactory
Company Address:
Fairly Satisfactory Signature _____________________
______________________________________ Poor Date _____________________
Very Poor
Page 110 of 111

DAHILAN NG PAGPUNTA SA AFAB
Napakahusay
Napakasama
URI NG PAGLILINGKOD NG
Puwede na
EMPLEYADO
Mahusay
Masama
MGA SERBISYO NG AFAB
(Pakitsek lamang ang sagot) Kaalaman tungkol sa mga patakaran at
Customer Service Feedback Form mga programa ng AFAB
Pagiging Magalang at Mabait
Upang lalo pang mapabuti ang aming NAASIKASO BA NAMIN KAYO NG…
Kakayahan na magbigay ng kalutasan
serbisyo, nais naming malaman ang inyong Napakabilis
sa isyu o problema
opinion o kuro-kuro. Mangyari lamang na Mabilis Kaayusan at pananamit ng kawani
sagutan ang ilang katanungan tungkol sa Tama lang
aming serbisyo at ihulog ito sa Suggestion Box Mabagal PASILIDAD SA LOOB NG AMING TANGGAPAN
Napakabagal
Detalye ng Kliyente (opsyonal): Kalinisan
ANG INYO BANG IDINULOG SA Ilaw at Bentilasyon
AMIN AY NABIGYANG LUNAS/ Sistema ng Serbisyo
Pangalan: (Pila, First Come First Serve, atbp)
NASAGOT…
Sa loob ng di-hihigit sa 1 oras Telepono at Website
______________________________________ Sa loob ng 1 araw Information Materials
Numero ng Telepono / Mobile No. (eg. brochure, leaflet, atbp)
Sa loob ng 2-3 araw
Sa loob ng 1 linggo
IBA PANG MUNGKAHI UPANG LALO PANG
______________________________________ Wala pa ring sagot ang problema ko
GUMANDA ANG AMING PAGLILINGKOD
Pangalan ng Pinaglilingkuran/Kumpanya: ANG PAGLILINGKOD NG AFAB AY …
Napakahusay
______________________________________ Mahusay
Address ng Pinaglilingkuran: Tama lang
Masama Lagda _____________________
_____________________________________ Petsa _____________________
Napakasama
Page 111 of 111

2016 Citizen's Charter

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2016 Citizen's Charter

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AUTHORITY OF THE FREEPORT

Deogracias G.P. Custodio

1-25 cu.m. – Php106.24 minimum

1-25 cu.m. – Php80.10 minimum

Covered tennis and pelota courts, basketball and volleyball courts, a

Government agencies like the Bureau of Customs, the Department of Labor

Offices of shippers, forwarders, truckers, security agencies, insurance

Preferred Industries Light, Medium and Heavy Industries

 Finance: To continuously be financially viable for the benefit of all stakeholders

Expressly, we are committed to:

Feedback and Redress Mechanism

THANK YOU for helping us continuously improve our services.

OFFICE OF THE CHAIRMAN AND ADMINISTRATOR (OCA)

SECOND FLOOR CON’T. GROUND FLOOR (ONE STOP SHOP)

GROUND FLOOR (ONE STOP SHOP) FREEPORT FACILITIES DEPARTMENT

SCHEDULE OF AVAILABILITY OF SERVICE

WHO MAY AVAIL OF THE SERVICE:

WHAT ARE THE REQUIREMENTS:

DURATION: 7 working days upon inquiry

HOW TO AVAIL OF THE SERVICE:

Submission of formal letter of Office of the Chairman and

7 ERD processes the application

SCHEDULE OF AVAILABILITY OF SERVICE

WHO MAY AVAIL OF THE SERVICE:

WHAT ARE THE REQUIREMENTS:

HOW TO AVAIL OF THE SERVICE:

OFFICE OF THE CHAIRMAN AND ADMINISTRATOR

SCHEDULE OF AVAILABILITY OF SERVICE

WHO MAY AVAIL OF THE SERVICE:

WHAT ARE THE REQUIREMENTS:

HOW TO AVAIL OF THE SERVICE

Schedule of Availability of service:

Who May Avail of the Service:

What are the requirements:

How to Avail of the Service:

- Thru telephone or email 2 to 5 minutes CPD Staff /

- Thru written advise Department Manager

WHO MAY AVAIL OF THE SERVICE:

What are the Requirements:

How to Avail of the Service:

Schedule of Availability of Service;

How to Avail of the Service:

SCHEDULE OF AVAILABILITY OF SERVICE

How to Avail of the Service:

SCHEDULE OF AVAILABILITY OF SERVICES

How to Avail of the Service:

SCHEDULE OF AVAILABILITY OF SERVICES

How to Avail of the Service:

Schedule Of Availability Of Service

How to Avail of the Service:

COMMUNITY SERVICES DEPARTMENT

Schedule of Availability of Service:

2. Additional Requirements for Dependents

Step Applicant/Client Service Provider Duration of Person in Fees Form

SCHEDULE OF AVAILABILITY OF SERVICE

HOW TO AVAIL OF THE SERVICE:

Checked / examined all 5-10 minutes CSD Staf

If the documents are

Schedule of Availability of Services

How to avail of the Service:

SCHEDULE OF AVAILABILITY OF SERVICE

HOW TO AVAIL OF THE SERVICE:

Labor Center Recruitment