Professional Documents
Culture Documents
Troubleshooting Guide
Ver. 2.03
Canon Inc.
L Printer Quality Assurance Center
Revision History (The latest revision is described in red.)
From other problems (such as abnormal noise and taking too long)
STEP2: Carry out the relevant troubleshooting found in Chapter 2, “Trouble Database.”
- Media Type not Media Cas Paper mismatch (cut sheet) Check the
compatible with Check Cannot Cassette pickup has been specified for cassette pick-up
cassette. Please Feed paper that does not support cassette pickup. setting/paper
Check Media Type. Cancel Please type.
Check
Stop: Stop Printing
- Regular printing Paper mismatch (cut sheet) Check the
is selected, but Print data having a manual feed print cassette pick-up
a roll is loaded. specification has been received at the setting/paper
completion of roll paper pickup. type.
Press OK,
remove the roll,
and load sheets.
- Papr Type PaprTyp Paper mismatch (type) This is a warning
Mismatch Mismatch (1) Mismatch following the selection of any and allows
of the following menu choices: continued
- [Warning Indication] has been selected for printing.
[Paper Mismatch Detection].
- [ON] has been selected for [Paper Error
Skip].
(2) On forced printing following a mismatch
resulting from the selection of the following
menu option:
- [Pause] has been selected for [Paper
Mismatch Detection].
- Paper Paper mismatch (both type and size) This is a warning
Mismatch (1) Mismatch following the selection of any and allows
of the following menu choices: continued
- [Warning Indication] has been selected for printing.
[Paper Mismatch Detection].
- [ON] has been selected for [Paper Error
Skip].
(2) On forced printing following a mismatch
resulting from the selection of the following
menu option:
- [Pause] has been selected for [Paper
Mismatch Detection].
- Papr Size Mismatch PaprSiz Paper mismatch (size) This is a warning
Mismatch (1) Mismatch following the selection of any and allows
of the following menu choices: continued
- [Warning Indication] has been selected for printing.
[Paper Mismatch Detection].
- [ON] has been selected for [Paper Error
Skip].
(2) On forced printing following a mismatch
resulting from the selection of the following
menu option:
- [Pause] has been selected for [Paper
Mismatch Detection].
- Cannot print Paper mismatch (size) Replace the
as specified. When performing internal printing, paper paper with
loaded is smaller than the size specified for appropriate one.
Lift the release each print purpose.
lever and replace
paper with A4/LTR [XXX]: appropriate paper size
(vertical) or larger
- Close Ink Tank Ink tank cover open while printing The message
Cover On a model having a subtank, the ink tank clears when the
cover opened while printing. (Printing is ink tank cover is
allowed to continue.) closed.
Check the sensor
(IO mode).
- The roll feed unit The roll unit has been pulled out during Close the roll unit.
is loose. Push it standby or printing on the lower roll paper or
all the way in. cut sheet A3 or less.
- Prepare for parts Consuma Durable parts replacement due soon Check the parts
replacement. bles Low Any of the parts counters has reached counter and
Call for service. warning level 1. prepare the target
unit or Refresh
- Parts replacement Repl Durable parts replacement due soon Service Kit.
time has passed. Consuma Any of the parts counters has reached Initialize the parts
Call for service. bles warning level 2. counter for the
target unit after the
replacement.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
1000 Ink Level: Check Ink Lvl: Ink tank near-empty (continued use allowed) ①Replace the
to Chk XX The remaining volume of ink is diminishing tank (continued
100C (below the pin check level). usage
(XX: Target color display) allowed).
Not much ink is ②If the problem
left. Prepare to Last 2 digits of error code: persists after
replace the ink. 00:Bk, 01:Y, 02:M, 03:C, 04:PM, 05:PC, the tank has
06:MBk1, 07:MBk2, 08:GY, 09:PGY, 0A:R, been replaced,
0B:B, 0C:G the remaining
ink detection
system is at
fault. (Replace
the supply unit
or check
catching wire or
connection
status of
harness.)
100F End of paper feed. End of The limit of forced paper feeding. The media The message is
Cannot feed paper reached to a pinchroller at feeding backfeed cleared
paper any more. feed. media manually. automatically after
(not an error or a failure) displaying for
2sec.
Confirmation of
LF_PE sensor (IO
mode)
1010 Problem with CheckPri Head non-ejection warning (Check printout/ ①Check image
Printhead L/R ntout:LR possible to continue printing) quality. (Unless
Chk printing results there are
See 280C for detection criteria. problems with
the image
Check printed Check quality, there is
document. Printout no need to
replace the
1012 Problem with CheckPri Head R non-ejection warning (double-head head.)
Printhead R ntout:R model) ②Replace the
Chk printing results (Check printout/ possible to continue printing) head.
★If the problem
See 280C for detection criteria. persists, go to
1013 Problem with CheckPri Head L non-ejection warning (double-head 2F2F (P3-6).
Printhead L ntout:L model)
Chk printing results (Check printout/ possible to continue printing)
The following list shows the last 2 digits of error codes and the
corresponding messages.
200D Paper size not Paper Size Paper size detection failure ①Check to see if
detected. Please Undetect Cannot detect the trailing edge of the paper. roll paper are
Press Load/Eject Reload ed ・Cannot detect the trailing edge of the cut not loaded in
and reload the Press sheet loaded after they have been fed 50 the cut sheet
paper. ↑ Key mm. mode.
Leading edge ・Cannot locate the trailing edge of the paper ②Load cut
detection error. that has been found by coarse detection. sheet. Go to
Lift the release ★2010
lever and align (P3-12)
leading edge
with orange line.
Paper size not
detected.
Lift the release
lever and reload
the paper.
Paper size not
detected.
Reload paper.
200E This paper Paper Paper Paper is too small ①Check paper
cannot be used. Size Too The width and length of paper detected are conditions
Check supported Please Small shorter than the supported size (1.5% (soiling,
paper sizes. Check Press margin). tear-offs,
↑ Key residual paper
chips, residual
This paper Paper Paper trimming cuts,
cannot be used. Size Too folds)/size.
Check supported Please Small ②Has the paper
paper sizes. Check Press been fed
Load/Eject: Change ↑ Key successfully
Paper (without
slippage under
a load or any
influence)?
③Has the LF
adjustment
value set
correctly?
④Hasn’t the
loaded paper
shrunk to
below its
margin in the
particular
environment?
Go to ★
2017/2018 (P3-12)
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
200F This paper Paper Paper Paper mismatch (size) ①Check paper
cannot be used. Size Too Paper is too large conditions
Check supported Please Large ・The width and length of paper detected are (soiling,
paper sizes. Check Press longer than the supported size (1.5% tear-offs,
↑ Key margin). residual paper
・Cannot detect the leading edge of paper chips, residual
This paper Paper Too Press even when the paper has been fed by 1300 trimming cuts,
cannot be used. Large Online mm for roll paper and by the size folds)/size.
Check supported Please Key mentioned above for cut sheet. ②Has the paper
paper sizes. Check and ・Cannot detect the width of paper even when been fed
Load/Eject: Change Reload the paper is fed by the size mentioned above. successfully
Paper (without
slippage under
a load or any
influence)?
③Has the LF
adjustment
value set
correctly?
④Hasn’t the
loaded paper
shrunk to
below its
margin in the
particular
environment?
Go to ★2010
(P3-12).
2010 Paper loaded askew. Paper Paper Skew (skewed right) Reload the
Press Load/Eject Askew Skew paper.
and reload the Please Press Paper is determined skewed as its edge is Go to ★2010
paper. Reload ↑ Key read by the multisensor. (P3-12).
2014 Hardware error. Power Cutter Cutter unit fuse blowout error ①Replace the
Turn the power off, On Unit cutter driver
wait a moment, then Again Fuse PCB.
turn on again. Blown
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2015 Cannot cut paper. Cutting Press Cutting failure/jam detected due to a cutting Go to ★2015
Press Load/Eject Error ↑ Key failure (P3-17).
and reload the Please to An idle cutter unit or a cutter blade that is too Go to ★2F24
paper. Cut Papr Release blunt to cut sheet has been detected by the (P3-18).
Paper paper leading edge detection sequence.
Cannot cut paper.
Reload the paper.
Cannot cut paper.
Lift the release
lever and reload
the paper.
Paper cutting
failed. Lift the
release lever.
2016 No sheets. Sheets Sheet Not Paper loosened out of position while printing Reload the paper.
Press Load/Eject Please Loaded The trailing edge of paper has been detected Go to ★2E27
and reload the Load at least 20 mm shorter than the length of cut (P3-14).
paper. forms detected.
No sheets.
Lift the release
lever and reload the
sheets.
The paper is too
small.
Check paper size.
Sheet removed.
Lift the release
lever.
Paper jam. Paper Jam Jam while picking up, ejecting or printing on ①Open and
Press Load/Eject and Press ↑ paper close the
reload the Key (A sequence of removing jams with the pinch release lever to
paper. roller released is required) reload the
Virtually all recovery errors that could occur in paper.
Paper jam. Paper Jam Paper connection with paper pickup are handled. ②Remove the
Manually rewind roll Press ↑ Eject Err paper once
all the way. Key Remove and then
Paper refeed it.
★Go to 2E27
Paper jam. (P3-14)
Manually rewind roll
all the way
and press OK.
Cannot feed paper
Lift the release
lever and reload
paper.
2409 Paper position is not Invalid paper loading position (suspended Reload/ replace the
suitable for job/ borderless printing) roll paper.
borderless printing. All of the following conditions were met. Go to ★2010
Check paper ・Borderless printing data has been (P3-12).
position. received. Check roll paper.
Print to normal ・Roll paper whose paper loading position 1) Select「Normal
printing. is not suitable for borderless printing has printing.(No
Stop printing. been loaded. borderless printing)」
・The right or left edge of roll paper is and enforce
more than 1mm off the prescribed printing.Borderless
position of the pre-ejection opening. print setting is
240A Borderless printing is Borderless printing is not possible ignored. Print with
not possible. Check (suspended job/ unsupported size). All of default
supported paper. the following conditions are met. margin.Default
Check paper ・Borderless printing data has been margin depends on
position. received. selected feeding
Print to normal ・Roll paper not supporting borderless trays and media
printing. printing has been loaded. type.
Stop printing. 2) Select “Stop
printing” or press
“stop button”to stop
printing.
3) Select “replace
printing” or release
releasing lever.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2500 Ink tank is empty. No Ink Ink tank empty (continued use not allowed) ①Replace the
to Press OK and Left The ink tank has run out of ink. (The tank.
250C replace ink tank. ↓↓↓ reserved volume of ink is put to use after the ②If the problem
↓↓↓ remaining ink falls below the pin check persists after
No ink left. level.) the tank has
Replace ink tank. (In the small LCD, the arrow ↓ points to been replaced,
the color in question.) the remaining
ink detection
system is at
fault (replace
the supply unit
or check the
bundled wires).
2510 Ink level is Online Ink Lvl Remaining ink level unknown (continued Replace the ink
to unknown. Key Unknow use allowed) tank.
251C Check ink level. Press To n The level of ink remaining in the tank is
Press Online to start Print Press detected when the tank cover is closed.
printing. Online Consumption has exceeded the original ink
capacity (mismatch detected).
Refill ink may have been used.
(In the small LCD, the arrow ↓ points to
the color in question.)
The last 2 digits signify applicable colors.
10:Bk, 11:Y, 12:M, 13:C, 14:PM, 15:PC, 16:MBk1,
17:MBk2, 18:GY, 19:PGY, 1A:R, 1B:B, 1C:G
2520 No ink tank Ink Tank No Ink Ink tank not installed (continued use not ①Remove and
to loaded. Check XX Tank allowed) then reinstall
252C Press OK and Check On a model that is furnished with a subtank, the tank.
check ink tank. Ink Tank this error is indicated if the subtank has run ②Replace the
No ink tank out of ink and the state of an ink tank not tank.
loaded. being installed is detected. ③Failure of
Check ink tank. remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)
The last 2 digits signify applicable colors.
20:Bk, 21:Y, 22:M, 23:C, 24:PM, 25:PC, 26:MBk1,
27:MBk2, 28:GY, 29:PGY, 2A:R, 2B:B, 2C:G
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2540 Ink tank error. Ink Tank Ink Tank Ink tank ID error ①Replace the
to Press OK and Replace Error The type of ink tank is wrong. tank.
254C replace ink tank. BK Repl. Ink ②Failure of
Tank remaining ink
detection
system.
Wrong ink tank.
(Replace the
Replace ink tank.
supply unit
/check the
bundled wires.)
The last 2 digits signify applicable colors.
40:Bk, 41:Y, 42:M, 43:C, 44:PM, 45:PC, 46:MBk1,
47:MBk2, 48:GY, 49:PGY, 4A:R, 4B:B, 4C:G
Wrong ink tank.
Press OK and
replace ink tank.
2560 Ink tank error. Ink Tank Ink Tank Ink tank EEPROM error ①Replace the
to Press OK and Replace Error There is an error in tank EEPROM. tank.
256C replace ink tank. BK Repl. Ink ②Failure of
Tank remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)
The last 2 digits signify applicable colors.
60:Bk, 61:Y, 62:M, 63:C, 64:PM, 65:PC, 66:MBk1, 67:MBk2,
68:GY, 69:PGY, 6A:R, 6B:B, 6C:G
259C Ink insufficient. Ink Replace Ink insufficient in inktank. ①Replace inktank
(*2) Press OK and insufficient inktank or The amount of ink left in the inktank is ②Failure of
to replace ink tank. Press start insufficient for printing. (In the small LCD, detecting the ink
25A8 ↓key. printing the arrow ↓ points to the correspondence amount left in the
online. color.) inktank.
supply unit
(confirm
replacement/harne
ss)
Ink insufficient. Reference)
Press OK and There are the cases that about 5ml to 40ml ink is left in a
replace ink tank. inktank at warning occurs.
9C:Bk、9D:C、9E:M、9F:Y、A0:PC、A1:PM、A2:MBk1、A3:MBk2、
A4:GY、A5:PGY、A6:R、A7:G、A8:B
*2)259C: 03810104-259C
25B7 Close the ink tank The remaining ink falls below the pin check Close the ink tank
cover. Unable to level while ink tank cover is open. cover.
detect ink level
correctly. Note) It does not
recover if the
Unable to detect ink cover is open
level correctly. when replacing the
ink tank with a
valid one.
2802 Printhead error Printhead Printhea An invalid printhead has been mounted in [X].
Replace with a
Open top cover and Please d Error valid head.
replace the Replace Replace (An error has
printhead. Printhd occurred but the
head itself is not
damaged, so
communication
has been
maintained
properly.)
[X]: Double-head model: Invalid head mounted on the R-side
Single-head model: Invalid head mounted
2803 Printhead error Printhead Printhea Printhead [X] EEPROM error Replace the head.
Open top cover and Please d Error
replace the Replace Replace
printhead. Printhd
[X]: Double-head model: R head EEPROM error
Single-head model: Head EEPROM error
2804 PHeads: wrong pos. Printhead L/R Heads mounted in L/R opposite positions Replace with a
Open top cover and Check Heads L head is mounted on R side. valid head. (An
check the Printhead Revrsd error has occurred
printhead positions. Check but the head itself
Printhea is not damaged,
ds so
communication
has been
maintained
properly.)
The L/R heads
cannot be
interchanged.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2805 Printhead error. The specified time has been passed in lower ①Acclimate to
printhead temperature than the specified room temperature.
Open top cover and temperature. ②Replace the
replace the printhead.
printhead. ③Replace the
main board.
④Replace the CR
board.
2807 PHeads: wrong pos. Printhead L/R Head mounted in L/R opposite positions. Replace with a
Open top cover and Check Heads R head is mounted on L side. valid head. (An
check the Printhead Revrsd error has occurred
printhead positions. Check but the head itself
Printhea is not damaged,
ds so
communication
has been
maintained
properly.)
The L/R heads
cannot be
interchanged.
2808 No left printhead Printhead No Left Printhead L non-existing ①Check the
Install left Left Printhd status of the
printhead. Chk L Chk L head mounted.
Printhead Printhea ②Mount the long
d flexible cable
and check the
status of the
cable being
locked.
2809 Left printhead Printhead Left Printhead L DI correction failure Replace the
error Left Printhd head.
Open top cover and Replace Err
replace the left Printhd Replace
printhead. Printhd
280A Left printhead Printhead Left Invalid printhead L has been mounted. Replace with a
error Left Printhd valid head.
Open top cover and Replace Err (An error has
replace the left Printhd Replace occurred but the
printhead. Printhd head itself is not
damaged, so
communication
has been
maintained
properly.)
280B Left printhead Printhead Left Printhead L EEPROM error Replace the
error Left Printhd head.
Open top cover and Replace Err
replace the left Printhd Replace
printhead. Printhd
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
280C PHead needs Printhead Online Head R non-ejection warning (Check ①Check image
280D cleaning. (R) Key printhead) Printing paused/ continued quality. (Unless
280E Press Online to Check Press To printing allowed there are
clear error. Nozzles Print problems with
The printhead The level of error is decided as shown in the the image
requires cleaning. table below, based on the number of quality, there is
The printhead non-ejecting nozzles per color (per chip) and no need to
requires cleaning. the number of nozzles unable to back up. replace the
Online=Print head.)
Stop=Stop Printing Depending on the firmware version, the ②Replace the
Execute printhead specifications vary as shown in the table head.
cleaning. If this below. ★If the problem
message is still persists, go to
displayed, replace 2F2F (P3-6).
the printhead.
■Initial firmware
No. of nozzles impossible to back up
Less than 30 30 or over
more than 0, less than 100 --- Check printout
No. of non-ejecting nozzles
1 color (per chip) more than 100, less than 200 --- Check head
200 or over Check head Check head
2826 LFNG XXX XXX When executing LF unevenness auto Check the paper.
XXX XXX diagnostic processing, the multisensor read Check the
press OK key (XXXX value has gone outside the predefined scope multisensor.
is a measured (Service mode only). Check the
value.) multisensor in
Flow 1 in ★200C.
2827 Execute printhead Printhead non-discharge error ①Execute
2828 cleaning. If this (Replace printhead/ continued printing not cleaning.
2829 message is still allowed) ②Replace
displayed, replace printhead.
Printhead. At start of printing the number of non-ejecting If the problem
Execute printhead nozzles is more than 320 per color (1 chip). persists, go to
cleaning. If this 2827: Both L and R, or single printhead ★2F2F (P3-6).
message is still model
displayed, replace 2828: R printhead
Printhead. 2829: L printhead
[Stop: Stop Printing
Execute printhead * For the detailed head non-ejection errors,
cleaning. If this
see section 280C.
message is still
displayed, replace (If Setting of SERVICE MODE > SETTING
printhead . >HEAD WARNING is off, the error code is
Printing stopped.
280E.)
[OK]
Code Panel display Remedial Action
(last 4 Small Small Explanation/Detection sequence (★: Reference fault
Large LCD
digits) LCD 1 LCD 2 isolation procedure or tool)
282A CR MOTOR TUNING Carriage motor identification processing Error is cleared by OK
ERROR :PRESS OK (rotation adjustment) failed (for Service button.
mode) ①Check installation of
carriage or carriage
belt.
②Clean the carriage
main rail (Do not oil
it.)
③Replace the carriage
motor.
282B CR VIBRATION When processing carriage motor Error is cleared by OK
ERROR :PRESS OK identification (rotation adjustment), button.
carriage vibration has been detected ①Check installation of
(for Service mode). carriage or carriage
belt.
②Clean the carriage
main rail (Do not oil
it.)
③Replace the carriage
motor.
282D Left printhead Printhead error detected (L head only). After restarting, replace
error. Displayed when an abnormal the printhead L.
temperature rise of printhead has been
Turn off printer, detected to prompt you to restart.
wait, then
turn on again.
282E !Printhead error Temperature rising detected by ① Replace the
Turn off printer, particular ink pre-injection before printhead.
wait, then
printing was judged abnormal. ② Replace the main
turn on again.
board.
2830 Left printhead Printhead error detected (L head only). Replace the printhead
error. Displayed when restarting after L.
detection of error 282D to prompt you to
Open top cover and replace printhead L.
replace the left
printhead.
2832 Hardware error VHT leak detection error of right iPF6300/6400 Series
03130031-2832 printhead or of a single printhead, in iPF8300/8400/9400Serie
Turn off printer, case of VHT exceeds rated value or s
wait, then
falls below the rated value. Replace right or left
turn on again.
printhead.
2833 Hardware error VHT leak detection error of left
03130031-2833 printhead, in case of VHT exceeds rated
Turn off printer, value or falls below the rated value.
wait, then
turn on again.
2834 !Unknown printhead. Printhead contact failure is detected ①Remove and reinstall
Open top cover and after the the printhead.
re-install printhead. printhead installation. ②Replace the
printhead.
③Replace the CR unit.
④Replace the main
board.
2901 Mail box The available size of the permanent Reorganize data.
nearly full. area of the hard disk space has fallen
Delete unwanted data to less than 1 GB.
The mail box is
nearly full. Delete
unwanted jobs.
2902 Mail box full. The hard disk has run out of free Reorganize data.
Now printing space, disabling copy printing or error
without saving data. recovery.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2905 Mail box full. A job save has been executed when the Reorganize data.
Delete unwanted available size of the permanent area of the
data hard disk space was lost.
on your computer Cancel the job.
to resume printing.
Press Stop
to cancel printing.
The mail box
is full.
Delete unwanted
data
from your computer
to continue.
2906 Mail box full. The 101st job has been received when 100 Reorganize data.
Cannot save. Delete jobs are already saved in the permanent area
unwanted data on of the hard disk space.
your computer to
resume printing.
Press Stop to cancel
printing.
Too many jobs for
mail box.
Delete unwanted
data
from your computer
to continue.
2907 Mail box full. 100 jobs are already saved in the permanent Reorganize data.
Delete unwanted area of the hard disk space (Warning).
data
Maximum jobs
stored. Delete
unwanted data.
2908 Hard disk error. HDD format error ①Format as
instructed by
Press OK to the on-panel
reformat message.
②Replace the
Hard disk error. HDD.
Press OK to format
HDD and restart the
printer (Takes 40
min). This deletes
all HDD data.
(cannot be canceled)
Hard disk error.
Will format HDD and
restart the printer
(Takes 40 min). This
deletes all HDD data
(cannot be canceled)
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2909 File read error. HDD file error Restart the
printer.
Turn off printer, (The file in error
wait a while, and is deleted, but
turn it on again. the printer will
Invalid files recover normally
will be deleted. when it is
restarted.)
290A Hardware error. HDD not connected. Connect the HDD/
03130031-290A HDD was not detected at startup. Check the
Turn off printer, harness.
wait, then Replace the HDD.
turn on again.
2918 Power On Cassette Cassette detection sensor detection failure ①Check to see if
Again Sensor (cassette presence/absence sensor) the cassette
Detectio No cassette has been detected during itself is
n Error cassette pickup. properly
loaded.
②Check and
replace sensor
(IO mode).
291A Roll sensor Power On Roll Roll sensor detection failure ①Check the roll
cannot detect. Again Sensor Could not detect the roll unit. unit, and
Detectio remove, install
Turn on printer n Error or replace the
again. roll unit.
②Check IO
mode (roll unit
detection).
291B Hardware error. Power Lift Lift shift timeout ①Switch off the
03130031-291B On Motion A lift operation has been executed, but no printer, then
Again Timeout sensor has been detected or a sensor has back on.
Turn off printer, remained detected. ②The carriage
wait, then cannot travel
turn on again. to the lift drive
position.
③The lift drive
cam is not
engaged.
④Faulty lift drive
sensor
⑤Faulty lift drive
motor
Go to ★
4027(P3-22).
291D Hardware error. Power Hardware Spur cam sensor detection failure Check the spur
03130031-291D On Err 1 cam sensor in IO
Again 0313003 mode.
Turn off printer, 1-291D ・If OK, check the
wait, then lifter drive
turn on again. system.
・If NG, replace
the sensor.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2920 Media Take-up Cannot take up paper ①Check to see if
error. An error check has been made on paper the rewinder is
after the paper had been fed 1850 mm, but switched on
Check the paper. the media take-up unit was not driven at all with the lock
Press Online to in that interval (up to about 3700 mm [when lever down.
clear error. run immediately after the start of detection]). ②Check the
connection
Media Take-up between the
error. main unit and
the media
Check the paper. take-up unit.
③Check to see if
the wait roller
is properly set.
④Check to see if
the media
take-up
detection
sensor is
shielded by
paper when it
is presented.
⑤Faulty media
take-up
detection
sensor
⑥Faulty Media
take-up motor
Media take-up unit Rewinder use has been set to [Do not use] at Press the [Online]
ready. the start of printing when the rewinder is button to set the
active. rewinder use
Online: Print The rewinder settings are checked only when setting to force
Stop: Stop Printing executing external printing. [Use] and print.
2921 Rewinding error. Continued rewinding error ①Check to see if
Check for jam at The media take-up unit has continued any obstacle is
indicated position. rewinding for 10 seconds, with the media placed at the
Press Online to take-up detection sensor turned on, at printer media take-up
clear error. power-on and at the start of printing. detection
sensor
Rewinding error. position.
Check for jam at ②Faulty media
indicated position. take-up
detection
sensor
③Faulty take-up
button
④Faulty media
take-up motor
2E00 Load Roll Paper mismatch (roll paper) Load roll paper.
Media No roll paper have been fed when a job with
a roll paper specification is received.
2E01 Roll printing Roll Paper mismatch (roll paper) Load roll paper.
is selected. Selected Roll Paper have not been fed when an
Load Roll internal print job having a roll paper
Press Load/Eject specification started (during internal
and load a roll. printing).
Roll printing
is selected.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2E02 Sheet printing Sheets Paper mismatch (cut sheet) Load cut sheet.
is selected. Selected No cassette paper has been loaded when
Load data having a cut sheet specification is
Press Load/Eject Sheets received.
and load sheets.
Manual printing
is selected.
Top paper feed
slot is selected.
Press OK and
load a sheet.
Press Load/Eject
and
load a sheet.
Front paper feed
slot is selected.
Press OK and
load a sheet.
Press Load/Eject
and
load a sheet.
2E0A Roll printing is Sheets Roll Paper mismatch (roll paper) Check the paper
selected, but sheets Loaded Selected Print data having a roll paper print that is actually
are loaded. Press ↓ Load specification has been received at the loaded on the
To Eject Roll completion of manual feed paper pickup. paper and the
Press Load/Eject paper feed
and setting of the
remove the sheets. driver.
Roll printing is
selected, but manual
paper is loaded.
Roll printing is
selected, but sheets
are loaded.
Press OK,
remove the sheets,
and load a roll.
Roll printing is
selected, but sheets
are loaded.
OK:Eject Sheets
Stop:Stop Printing
Roll printing is
selected, but sheets
are loaded.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small LCD Small Explanation/Detection sequence
Large LCD isolation procedure
digits) 1 LCD 2
or tool)
2E0B Cassette printing Sheets Cassette Paper mismatch (cut sheet) Check the paper
is selected. Loaded Selectd Print data having a cassette print that is actually
Press ↓ Load specification has been received at the loaded on the
Press Load/Eject To Eject Papr in completion of manual feed paper pickup. paper and the
and Cas paper feed
remove manually setting of the
loaded sheets. driver.
2E0C Manual printing Tray Paper mismatch (cut sheet) Check the paper
is selected, but a Selected ① Print data having a manual feed print that is actually
roll is loaded. Press OK specification has been received at the loaded on the
completion of roll paper pickup. paper and the
Press Load/Eject ②Print data having a manual feed print paper feed setting
and specification has been received when of the driver.
remove the roll. there is roll paper printout.
Sheet printing ③Cut sheet data has been received when
is selected, but the media take-up unit is in use.
a roll is loaded.
Stop Printing
Sheet printing
is selected, but
a roll is loaded.
2E0E No Roll Feed Unit. Roll P Power Roll paper unit not installed ①Check the roll
Unit On The unit has received print data having a roll unit, and
Turn printer off Please Again paper print specification when it had started remove, install
and install roll Check without a roll unit being connected to it. or replace the
feed unit. roll unit.
②Check IO mode
(roll unit
detection).
2E0F Top cover is open. Top Cover Top The top cover is abnormally open. Check the cover.
Please Cover Check the sensor
Turn off printer, Close Open (IO mode).
wait a while, and Close
turn it on again. Top
Cover
2E10 Ink tank cover Ink Tank Tank Ink tank cover error open (continued use Close the ink tank
is open. Cover Cover allowed) cover.
Close Open The ink tank cover opened while performing Check the sensor
Turn off printer, Please Close any operation, such as printing and (IO mode).
wait a while, and Please suctioning.
turn it on again.
2E11 Carriage Cover is Carriage cover open error Close the
open. A carriage cover open has been detected. carriage cover.
Check the sensor
(IO mode).
2E12 Rel lever is in Faulty release lever Push down the
wrong position. The state of the release lever up (released) release lever.
Turn off printer, has been detected. Check the
wait, then sensor.
turn on again.
2E14 Wrong paper size. PaprSiz Loaded Paper mismatch (size or width) Check the paper
Check paper size Mismatch Papr Diff The paper size specified for the [Print to that is actually
setting on computer. Prnt:Pres From meet the paper width] setting of the driver on loaded on the
sOnline Spfd receiving print data and the width of the roll printer and the
Online: Print Size paper actually fed did not match. paper size setting
Stop: Stop Printing of the driver.
Wrong paper size. Driver: Loaded Go to ★2010
Check paper size Chk Papr Papr Diff (P3-12)
setting in driver. Size From
Setting Spfd
Online: Print Size
Stop: Stop Printing
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2E15 Wrong paper type. Paper (Paper Paper mismatch (type) (on adjustment) Equalize the
mismatch Type) The second and subsequent sheets of paper types for
Stop: Stop Printing Press↓ (Paper paper have been fed as a paper type the first and
Load/Eject: To Replace Size) different from the first sheet when LF second sheets
Change adjustment was made with cut sheet. with each other in
Paper adjustment
Wrong paper type. Loaded Switch printing.
Paper Paper
Replace paper Check In
in cassette. Type Cassette
Wrong paper feed Paper Press Paper mismatch (type) Check the feeder
slot for this paper Feed Slot ↓ Key A paper type that cannot be fed from the slot/cassette
type. SpcfdPap and specified feeder slot has been specified. pick-up setting.
r NotFit Reload
Press Load/Eject
and reload the
paper.
Wrong paper feed
slot for this paper
type.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2E16 Wrong paper type. Paper Check Paper mismatch (type) Check the paper
Check paper type Mismatch Paper The data type defined in the data and the that is actually
setting on computer. Prnt:Pres Press type of actually loaded paper do not match. loaded on the
sOnline Online Following the transmission of data in the printer and the
Online: Print GARO format, all of the following conditions driver paper type
Stop: Stop Printing have been met at the start of printing: setting.
・The paper type that has been set in the job
Wrong paper type and the type of actually fed paper do not
and size. Check match.
paper type and size ・[Stop] has been selected for [Paper
setting on computer. Mismatch Detection].
Online: Print
Stop: Stop Printing
2E1B The roll is empty. Roll Paper No roll paper available (trailing edge of roll ①Replace the roll
Load/Eject: Paper Not paper detected) paper.
Change Paper Please Loaded ・Trailing edge of paper has been detected ②Check paper
The roll is empty. Replace Press by paper sensor in a roll paper operation. sensor R (IO
Lift the release ↑ Key ・LF out of synchronization on roll paper. mode).
lever and replace (Detected the spool no longer rotating.) ③Is the paper fed
the roll. successfully
The roll is empty. (under a
The roll is empty. negative load
Lift the release or any other
lever and replace influence)?
the roll.
Out of roll paper.
Push the release
lever back, then
replace the roll.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2E1C Paper jam. Paper Jam while ejecting paper ①Open and
Press Load/Eject Jam (A sequence of removing jams with the close the
and reload the Press ↑ pinch roller released is required) release lever to
paper. Key A jam has been detected while ejecting reload the
paper. paper.
②Remove the
paper once and
then refeed it.
★Go to
2E27(P3-14).
2E1D Cannot load. Remove Cannot Feeding error ①Refeed the
Press Load/Eject paper Feed LF out of synchronization for cut sheet paper.
and reload the Press ★Go to
paper. ↑ Key 2E27(P3-14).
2E1F Cannot print Paper Paper mismatch (size) Check the paper
as specified. Mismatch The second and subsequent sheets of that is actually
Press Load/Eject ReplcPap paper have been fed as a paper size loaded on the
and replace paper :Press↓ different from the first sheet when printer and the
with A2/16.6"x23.4" adjustment was made with cut sheet. paper size setting
(vertical) or larger of the driver.
The paper size setting in effect at the start of Go to ★2010
an internal print session has fallen below the (P3-12).
Cannot print as Need A3 Press minimum size specified for that internal print
specified. Press Vertical ↓ Key session.
Load/Eject and or Larger and
replace roll with 10 Reload [XXX x YYY]: Required minimum size
in. wide or larger
roll.
Cannot print as The second and subsequent sheets of paper
specified. Lift the have been fed as a paper size different from
release lever and
replace paper with the first sheet when adjustment was made
[ XXX ] (vertical) or with cut sheet.
larger. [XXX x YYY]: Required minimum size
Cannot print
as specified.
Lift the release
lever and replace
roll with 10 in.
wide or larger roll
Cannot print
as specified.
Replace paper with
[XXX] (vertical)
or larger.
The paper is too
small. Replace
paper
with [XXX] (vertical)
or larger.
The paper is too
small. Replace roll
with 10 in. wide or
larger roll.
Cannot print as
specified. Lift the
release lever and
replace paper with
[XXX] (vertical) or
larger.
Cannot print as
specified. Lift the
release lever and
replace roll with 10
in. wide or larger roll.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2E20 Wrong paper type. Paper mismatch (type) (on adjustment) Equalize the
Lift the release The second and subsequent sheets of paper types for
lever and reload paper have been fed as a paper type the first and
the paper. different from the first sheet when LF second sheets
adjustment was made from a cassette. with each other in
Stop: Stop Printing adjustment
Wrong paper. printing.
Lift the release
lever and replace
the paper.
Paper mismatch
Make sure media
type
and paper size
match
for the adjustment
print.
2E21 Hardware error. Power IEEE IEEE1394 interface error ①Restart the
03130000-2E21 On 1394 Any error has been detected while printer.
Turn off printer, Again Error initializing IEEE1394 at startup. ②Remove and
wait, then Restart reinsert the
turn on again. Printer PCB and then
restart the
printer.
③Replace the
IEEE1394
PCB.
2E22 Media Type not Media Cas Paper mismatch (cut sheet) Check the
compatible with Check Cannot Cassette pickup has been specified for cassette pick-up
cassette. Please Feed paper that does not support cassette pickup. setting/paper
Check Media Type. Cancel Please type.
Check
Stop: Stop Printing
2E23 Hardware error. Power Hardwar Cutter unit failure ①Remove paper
03130031-2E23 On e Err 1 At startup or completion of paper jam slip (foreign
Turn off printer, Again 0313003 handling, when attempting to get the cutter matter) attached
wait, then 1-2E23 which is in other position than HP back to HP, to the cutter
turn on again. the home position sensor timed out without home position
response. sensor.
②Check the cutter
driving circuit and
the cutter unit.
When FU3902
blows out on
PF510/5100/610,
・replace the main
board
When FU2802
blows out on
iPF6300 series/
6400 series
・replace the main
board
2E24 Roll feed unit err Power On Roll Faulty roll paper unit Check the roll
Turn off printer and Again Feed Failed to detect the cam in the roll unit while cam sensor (IO
check roll feed unit Unit no paper was loaded. mode).
Error
2E25 Cannot detect papr Can't Remove Jam while picking up, ejecting or printing on ★Go to 2E25
Remove paper and DetectPa Paper paper (JAM2) (P3-15).
press Load/Eject. pr Press
Online
2E31 Insufficient paper All of the following conditions have Replace the roll
for job been met at the start of external paper.
printing:
・[ON] has been selected for
[Remaining Roll Paper Detection].
・Among the paper size settings
coded in the print data, the paper
length exceeds the remaining
length of roll paper.
・Automatic roll feed to another roll
paper slot which is not the current
feeding path, out of the 2 slots the
printer has, is not available.
2E32 Insufficient paper All of the following conditions have Replace the roll
for job been met at the start of external paper.
printing:
・[ON] has been selected for
[Remaining Roll Paper Detection].
・Among the paper size settings
coded in the print data, the paper
length exceeds the remaining
length of roll paper.
・Automatic roll feed to another roll
paper slot which is not the current
feeding path, out of the 2 slots the
printer has, is not available.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure or
digits) LCD 1 LCD 2
tool)
2E33 Roll Paper Paper mismatch (roll paper) Load roll paper.
(Paper type) No roll paper has been fed when a job with ①Select “load a roll”
(Paper size) a roll paper specification is received. and follow instruction
Load Roll Paper on the panel.
Stop Printing ②Select “stop
Roll 1(Upper) Paper mismatch (roll paper) printing,” or stop
(Paper type) No roll paper has been fed when a job with printing by pressing
(Paper size) a roll paper specification is received. stop button.
Press Load/Eject When paper has not been loaded on either ③Release the release
and load a roll. upper or lower slot, and the feeding slot is lever and load the
set to [Automatic] in the job setting, an error paper.
of upper roll occurs.
2E34 Roll 2 (Lower) Paper mismatch (roll paper) Load roll paper.
(Paper type) No roll paper has been fed when a job with
(Paper size) a roll paper specification is received.
Press Load/Eject When no paper has been loaded on either
and load a roll. upper or lower slot, and the feeding slot is
set to [Automatic] in the job setting, an error
of upper roll (2E33) occurs.
Roll 2 (Lower) Paper mismatch (roll paper)
is selected. No roll paper has been fed when a job with
a roll paper specification is received.
Press Load/Eject When no paper has been loaded on either
and load a roll. upper or lower slot, and the feeding slot is
set to [Automatic] in the job setting, an error
of upper roll (2E33) occurs.
* This is a message that appears when
paper type/ size specification does not exist
due to HPGL format etc.
2E35 Roll printing Paper mismatch (roll paper) Load roll paper.
is selected. No roll paper has been fed when performing
Roll printing internal printing.
is selected.
Press Load/Eject
and load a roll.
2E36 Roll printing Paper mismatch (roll paper) (lower) Load roll paper.
is selected. No roll paper was fed when internal printing
with the specified roll paper (lower) was
Press Load/Eject started.
and load a roll.
2E37 Roll printing Paper mismatch (roll paper) (Upper) Load roll paper.
is selected. No roll paper has been fed when a job with ①Select “load a roll”
roll paper specification is received. and follow instruction
Roll 1 (Upper) Paper mismatch (roll paper) on the panel.
is selected. No roll paper was fed when the job specified w②Select “stop
upper roll paper was received. printing,” or stop
Press Load/Eject printing by pressing
and load a roll. stop button.
③Release the release
lever and load the
paper. ( ③ is only for
800/8000/9000
series.)
2E38 Roll 2 (Lower) Paper mismatch (roll paper)(Lower) Load roll paper.
is selected. No roll paper has been fed when a job with
lower roll paper specification is received.
Press Load/Eject
and load a roll.
2E39 The Roll 2 (Lower) is No roll paper available (trailing edge of roll ①Replace the roll
empty. paper detected) paper
Lift the release ・Detected that cut sheet sized paper has ・Check paper sensor
lever and replace been fed at the roll paper feeding slot. R (IO mode).
the roll. ・The trailing edge of paper was detected ②Is the paper fed
The roll (XX) is empty. by the PE sensor during operation in successfully
Press OK. which roll paper was used. (under a negative
・The spool stopped rotating during paper load or any other
loading or printing influence)?
(XX: Upper roll paper/ Lower roll paper)
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure or
digits) LCD 1 LCD 2
tool)
2E3A Roll1 jammed. During upper roll paper feeding operation, ①Manually rewind the
Manually rewind the the paper was fed with the roll feed sensor paper and reload.
roll all the way detecting the paper, but the LF_PE sensor Go to ★2E25.
and press OK. could not detect the paper and the
Roll1 (Uppr) jammed. operation timed out.
Manually rewind the
roll all the way
and press OK.
2E3B Roll 2 (Lwr) jammed. During lower roll paper feeding operation, ①Manually rewind the
Manually rewind the the paper was fed with the roll feed sensor paper and reload.
roll all the way detecting the paper, but the LF_PE sensor Go to ★2E25.
and press OK. could not detect the paper and the
operation timed out.
2E3C Paper jam. Lift During operations with cut sheet, the state ①Reload the paper.
the release lever. of the LF_PE sensor has become invalid. Go to ★2E25.
2E3D Roll 1 (upper) jam During operations with upper roll paper, the ①Reload the paper.
Lift the release paper was fed with the roll paper detection Go to ★2E25.
lever. sensor and the roll feeding sensor detecting
the paper, but the state of the LF_PE sensor
became invalid.
2E3E Roll 2 (lower) jam During operations with lower roll paper, the ①Reload the paper.
Lift the release paper was fed with the roll paper detection Go to ★2E25.
lever. sensor and the roll feeding sensor detecting
the paper, but the state of the LF_PE sensor
became invalid.
2E3F Paper jam. Lift When either upper or lower roll paper is in ①Reload the paper.
the release lever. operation, the states of the roll paper Go to ★2E25.
detection sensor, roll feeding sensor, and
LF_PE sensor became invalid.
2E40 Cannot print as Print data having lower roll paper Remove the printout
selected. Another specification has been received while upper of upper roll, and print
roll is in use. roll printout remains. again.
[Stop]: Stop printing
2E41 Cannot print as Print data having upper roll paper Remove the printout
selected. Another specification has been received while lower of lower roll, and print
roll is in use. roll printout remains. again.
[Stop]: Stop printing
2E42 MediaType Mismatch Paper mismatch (type/ restart printing of Continued printing
suspended job) allowed.
It occurs when all of the following conditions Replace with
are met: appropriate paper.
・[Stop] selected for [Paper Mismatch
Detection] in menu settings.
・[Change Paper] button was pressed for
suspended jobs from host.
・The paper type that has been set in the job
and the type of actually fed paper do not
match.
2E45 MediaType Mismatch Paper mismatch (type/ restart printing of Continued printing
suspended job) allowed.
It occurs when all of the following conditions Check the driver
are met: settings.
・[Stop] selected for [Paper Mismatch Replace with
Detection] in menu settings. appropriate paper.
・The paper width that has been set with
data and the paper width of actually fed
paper do not match.
2E47 Cutter Position Error Cut Failure Check
The cutter is not at home position when around the cutter unit.
restart from jam. Also paper feeding was
detected.
2F11 CR error Power CR An operation order has been issued while Go to ★2F26
On Error the carriage suffered a hardware error. (P3-4).
Call for Service. Again
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure or
digits) LCD 1 LCD 2
tool)
2F12 LF error Power LF Error LF error ①Replace the LF
On ・An operation order has been received encoder sensor.
Call for Service. Again while the LF suffered a hardware error. ②Replace the LF
・The target position could not be motor.
reached within a predicted operation <Supplement>
time + 3 seconds during an LF ・If the carriage
operation. travels heavily near
・The sensor could not be detected the stop position, a
during an LF operation involving sensor mechanical load
detection. error may be
suspected.
・If any other
symptom is
observed, a feeding
sensor may be at
fault.
2F13 Hardware error. Power Hardware A/D converter external trigger output Go to ★2F13
03130031-2F13 On Err 1 stop (Hardware error 1) (P3-1).
Turn off printer, Again 031300
wait, then 31-2F13
turn on again.
2F14 Hardware error. Power Hardware ASIC register not writable (Hardware ①Replace the main
03130031-2F14 On Err 2 error2) PCB.
Turn off printer, Again Could not write to the ASIC register on
wait, then the main PCB.
turn on again.
2F16 Hardware error. Power Mist Fan Mist fan error ①Check the bundled
03130031-2F16 On Error The rotation of the mist fan is not wires in the mist
Turn off printer, Again detectable. fan drive circuit.
wait, then ②Replace the mist
turn on again. fan unit.
③Replace the main
board.
2F17 Hardware error. Power Platen Platen fan lock detection error ①Check the bundled
03130031-2F17 On Fan The lock signal has been supplied wires in the platen
Turn off printer, Again Lock continuously for 3 seconds or longer, 10 suction fan drive
wait, then seconds after the platen fan started circuit.
turn on again. Power Platen rotating. ②Replace the platen
On Fan Err suction fan unit.
Again ③Replace the main
board.
2F1F Hardware error. Power Purge Purge sensor error (recovery purge Go to ★2F1F(P3-2).
03130031-2F1F On Motor motor HP detection error)
Turn off printer, Again Sensor The recovery system has been driven
wait, then Error but no sensor interrupt occurs.
turn on again. The recovery system has been driven to
close the cap, but the cap has not been
capped successfully.
2F20 Hardware error. Power Motor Cap motor cam positioning error Go to ★2F1F(P3-2).
03130031-2F20 On Cam The recovery system has been driven
Again Pos but no sensor interrupt occurs.
Turn off printer, Error The recovery system has been driven to
wait, then close the cap, but the cap has not been
turn on again. capped successfully.
2F21 Rel lever is in Pinch roller open detected with the pinch ①Restart with the
wrong position. roller locked. pinch roller closed.
②Check the sensor in
Turn off printer, IO DISPLAY in
wait, then Service mode
turn on again. (Check the pinch
roller pressure
release detection
SW/ the release
lever lock sensor.)
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2F22 Hardware error. Power Pump Pump shift timeout <Supplement>
03130031-2F22 On Motion The target position could not be reached ・If the carriage
Turn off printer, Again Timeout within a predicted operation time + 3 travels heavily
wait, then seconds during pump operation or no towards the
turn on again. sensor has been detected during a pump stop position: A
operation involving sensor detection. mechanical load
error may be
suspected.
・Otherwise: The
sensor in the
purge unit may
be at fault.
Go to ★
2F1F(P3-2).
2F23 Hardware error. Power Pump Purge motor error <Supplement>
03130031-2F23 On Motion Pump operation disabledA PWM duty of ・If the motor
Turn off printer, Again Error 100% has lasted for 200 msec in a pump could not be run
wait, then operation. at all or has
turn on again. resulted in an
error after
moving by a
slight distance:
A. A mechanical
load error may
be suspected.
B. The motor or
drive circuit
may be at
fault.
・If the carriage
has run more or
less out of
control and
resulted in an
error:
A. The encoder
sensor may be
at fault.
Go to ★2F1F
(P3-2).
2F24 Cannot cut paper. Cutting Press Cutter shift timeout Go to ★2015
Lift the release Error ↑ Key The cutter failed to reach the home position (P3-17).
lever and reload Please to in time during a cutting operation Go to ★2F24
the paper. Cut Papr Release (P3-18).
Paper
2F24 Hardware error. Power Cutter Cutter shift timeout error Go to ★2F24
03130031-2F24 On Timeout No sensor has been detected during a cutter (P3-18).
Turn off printer, Again operation involving sensor detection.
wait, then
turn on again.
Code Panel display Remedial Action
(last 4 Small Small Explanation/Detection sequence (★: Reference fault isolation
Large LCD
digits) LCD 1 LCD 2 procedure or tool)
2F25 Hardware error. Power CR Carriage motor HP not detectable Wide format: Check the
03130031-2F25 On Position Detected only for the wide format. CHRP sensor in IO mode
Turn off printer, Again Err For the narrow format, the and go to ★2F26 (P3-4).
wait, then Restart carriage motor HP can be Narrow format: Go to ★
turn on again. Printer detected when the carriage hits 2F26 (P3-4).
the wall in a full scan following the <Supplement>
detection of the HP. ・If the motor could not be
run at all:
A. A mechanical load error
may be suspected.
B. The motor or drive
circuit may be at fault.
・If the carriage has
resulted in an error after
moving at a constant
speed:
A. The CRHP sensor may
be at fault.
・If the carriage has run
more or less out of
control and resulted in an
error:
A. The encoder sensor
may be at fault.
2F26 Hardware error. Power Carriage Carriage operation disabled <Supplement>
03130031-2F26 On Motion ・A PWM duty of 100% has lasted ・If the motor could not be
Turn off printer, Again Error for 200 msec in a carriage run at all or has resulted
wait, then operation in an error after moving
turn on again. ・A collision has been detected in by a slight distance:
a carriage operation (with the A. A mechanical load error
speed predicted from the PWM may be suspected.
output value having a deviation B. The motor or drive
of 25 ips or more from the actual circuit may be at fault.
speed). ・If the carriage has run
more or less out of
control and resulted in
an error:
A. encoder sensor may be
at fault.
Go to ★2F26 (P3-4).
2F27 Hardware error. Power Carriage Carriage shift timeout <Supplement>
03130031-2F27 On Timeout The target position could not be ・If the carriage travels
Turn off printer, Again Restart reached within a predicted heavily towards the
wait, then Printer operation time + 3 seconds during stop position, a
turn on again. carriage operation. mechanical load error
may be suspected.
Go to ★2F26 (P3-4).
2F28 Hardware error. Power Lift Lift shift timeout ①Switch off the printer,
03130031-2F28 On Motion A lift operation has been then back on.
Turn off printer, Again Timeout executed, but no sensor has been ②The carriage cannot
wait, then detected or a sensor has travel to the lift drive
turn on again. remained detected. position.
③The lift drive cam is not
engaged.
④Faulty lift drive sensor
⑤Faulty lift drive motor
Go to ★4027(P3-22).
Code Panel display Remedial Action
Explanation/Detection
(last 4 Small Small (★: Reference fault isolation
Large LCD sequence
digits) LCD 1 LCD 2 procedure or tool)
2F29 Hardware error. Power LF Feed LF feeding motor timeout (cut ①Replace the LF encoder
03030000-2F29 On Timeout sheet) sensor.
Turn off printer, Again Restart ・The target position could not ②Replace the LF motor.
wait, then Printer be reached within a <Supplement>
turn on again. predicted operation time + 3 ・If the carriage travels heavily
seconds during an LF near the stop position, a
operation. mechanical load error may be
・The sensor could not be suspected.
detected during an LF ・If any other symptom is
operation involving sensor observed, a feeding sensor
detection. may be at fault.
2F2A Hardware error. Power LF Cannot detect the LF home ①Check the sensor (IO mode
03130031-2F2A On Position position check).
Turn off printer, Again Err The LF home position could ②Replace the LF encoder
wait, then Restart not be detected on LF homing sensor.
turn on again. Printer during initialization. ③Replace the encoder film.
④Replace the LF
motor/belt/adjust the belt
tension.
⑤Replace the long flexible
cable.
<Supplement>
・If the motor could not be run at
all:
A. A mechanical load error may
be suspected.
B. The motor or drive circuit
may be at fault.
・If the carriage has resulted in
an error after moving at a
constant speed: The LF home
position sensor may be at
fault.
・If the carriage has run more or
less out of control and resulted
in an error, the encoder sensor
may be at fault.
When FU2802 blows out on
iPF6300/6400 series
・replace the main board.
2F2B Hardware error. Power LF LF operation failure (LF ①Replace the LF encoder
03130031-2F2B On Motion operation disabled) sensor.
Turn off printer, Again Error A pump duty of 100% has ②Replace the LF motor.
wait, then lasted for 200 msec during LF <Supplement>
turn on again. operation. ・If the motor could not be run at
all or has resulted in an error
after moving by a slight
distance:
A. A mechanical load error may
be suspected.
B. The motor or drive circuit
may be at fault.
・If the carriage has run more or
less out of control and resulted
in an error, the encoder sensor
may be at fault.
When FU2802 blows out on
iPF6300/6400 Series
・replace the main board.
2F2C Hardware error. Power Hardware Cassette shift timeout ★Go to 2E25 (P3-15).
03130031-2F2C On Err 1 ・The target position could not <Supplement>
Turn off printer, Again 031300 be reached within a ・If the carriage travels heavily
wait, then 31-2F2 predicted operation time + 3 near the stop position, a
turn on again. C seconds during cassette mechanical load error may be
operation. suspected.
・No sensor has been ・Otherwise, the cassette unit
detected during a pump sensor may be at fault.
operation involving sensor
detection.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2F2D Cassette not Power Cassette Cassette operation disabled ①Check the
working. On Motion A PWM duty of 100% has lasted for 200 cassette motor
Turn off printer, Again Error msec in a cassette operation. and the drive
wait, then circuit.
turn on again. ②Check the
cassette
encoder
sensor.
2F2E Hardware error. Power Roll Roll shift timeout Go to ★200C
03130031-2F2E On Motion No sensor has been detected during a roll (P3-8).
Turn off printer, Again Timeout operation involving sensor detection.
wait, then
turn on again.
2F2F Hardware error. Power Eject. Non-ejection detection error ①Check whether
03800500-2F2F On Detect As a result of nozzle checking made by the any foreign
Turn off printer, Again Err head management sensor unit: matter such as
wait, then ①All 640 nozzles in a nozzle line are paper slip
turn on again. non-discharging. exists on the
② At least 50 nozzles have been found head
mismatched in a nozzle line of 640 nozzles management
since the last session of detection. sensor optical
axis.
②Light
interception
due to ink
accumulation.
⇒Remove the
ink/ Replace
the unit.
③Check the
head
management
sensor’s
connector
connection
④If Service
mode nozzle
check pattern
printing is no
problem,
replace the
head
management
sensor unit.
Go to ★2F2F
(P3-6).
Reference 1) As for the detection condition ① above, in the
iPF650/750, iPF6300/6350, and iPF8300 series or later, the error
codes are broken up into 2F40,2F41,2F42,2F43,2F44, and 2F47
depending on the non-ejection conditions.
2F34 Cannot calibrate. Press Calibrati Color calibration error ①Check to see if
Press OK and try OK on Err The adjustment value has gone out of the loaded
calibration again. and Recalibr bounds during calibration. paper permit
recalibra ate calibration.
te ②Check
Cannot calibrate. calibrated
Try calibration printed matter
again. for soiling and
other defects.
③If the nozzle
pattern is found
in error, go to
★2F2F (P3-6).
2F35 Calibration Calibrati Press Faulty multisensor (on calibration) ①Check the parts
There is a problem on OK A failure to calibrate has been detected from counter in
with the multi-se to cancel the parts counter. service mode
multi-sensor. nsor err and replace the
Press OK to cancel multisensor
calibration. unit.
Calibration ②Initialize the
There is a problem counter for the
with the replacement
multi-sensor. unit mounted.
Cancel calibration. (It is
recommended
to estimate the
usage status of
other units
coming to the
end of their
service life and
replace them as
needed.)
2F37 ERROR ERROR Linear scale error Go to ★2F26
E173-2F37 E173-2F No signal is available from the carriage (P3-4).
Call for service. 37 encoder when the head is driven.
Call For
Service
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2F38 Top cover is open. Ink Tank Tank The top cover is abnormally open. Check the cover.
Turn off printer, Cover Cover Check the sensor
wait a while, and Close Open (IO mode).
turn it on again. Please Close
Please
2F3A Hardware error. Power Valve Purge unit valve motor error ①Replace the
03130031-2F3A On Motor The recovery valve motor has been driven purge unit.
Turn off printer, Again Err but no movement has been detected within Go to ★
wait, then the timeout period. 2F1F(P3-2).
turn on again. ②Replace the
main board.
2F3B Hardware error. Power Hardware CS communication error ①Remove and
03130031-2F3B On Err 1 An irrecoverable communication error has insert the ink
Turn off printer, Again 031300 occurred communicating between the CS tank, or
wait, then 31-2F3B chip mounted on the ink tank and the main replace the ink
turn on again. unit. tank.
②Check bundled
wires in the ink
tank unit and
the main PCB.
③Replace the
main PCB.
2F3C Hardware error. LF nip sensor error. ①Check the nip
03130031-2F3C When executing nip automatic operation, one open/close
Turn off printer, of the following conditions is met. sensor (IO
wait, then ・The sensor detected nip closed after the nip mode)
turn on again. completed opening operation.
・The sensor detected nip open after the nip
completed closing operation.
2F3D Hardware error. HP pre-ejection pump motor overload error ①Replace the
03130031-2F3D pre-ejection tray
Turn off printer,wait, unit for HP.
then turn on again.
2F3E Hardware error. HP pre-ejection pump motor shift timeout ①Replace the
03130031-2F3E pre-ejection tray
Turn off printer,wait, unit for HP.
then turn on again.
2F3F Hardware error. An error other than overload error or shift ①Replace the
03130031-2F3F timeout error has been detected for the HP pre-ejection tray
Turn off printer,wait, pre-ejection pump motor. unit for HP.
then turn on again.
2F40 Hardware error. When the result of non-ejection detection is Go to ★2F2F/
03800500-2F40 as follows. 2F30 (P3-6).
Turn off printer,wait, When non-ejection has been detected for all See 2F2F for the
then turn on again. nozzles of all colors priority of error
・The error code assuming a problem in the detection. For
supply system/ purge system/ main board iPF6300/6400/830
(electric). 0/8400/9400, refer
to 4045.
2F41 Hardware error. When the result of non-ejection detection is Go to ★2F2F/
03800500-2F41 as follows: 2F30 (P3-6).
Turn off printer,wait, Complete non-ejection of nozzles in 1 See 2F2F for the
then turn on again. to 5 chip(s). priority of error
(A line EVEN/ A line ODD/ B line detection.
EVEN/ B line ODD
Total of 2560 nozzles x 1 to 5 chip(s)
complete non-ejection)
・Error code assuming a problem in the ink
supply system/ purge system.
Panel display Remedial Action
Code
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
Large LCD isolation procedure
digits) LCD 1 LCD 2
or tool)
2F42 Hardware error. When the result of non-ejection detection is Go to ★
03800500-2F42 as follows: 2F2F/2F30 (P3-6).
Turn off printer,wait, Complete non-ejection of one line in 1 See 2F2F for the
then turn on again. chip. priority of error
(In either A line or B line, a complete detection.
non-ejection of 1280 nozzles)
・Error code assuming broken flexible cable
or contact failure (heat enable line).
2F43 Hardware error. When the result of non-ejection detection is Go to ★
03800500-2F43 as follows: 2F2F/2F30 (P3-6).
Turn off printer,wait, Complete non-ejection (640 nozzles) of See 2F2F for the
then turn on again. EVEN line or ODD line. priority of error
・Error code assuming broken flexible cable detection.
or contact failure (data line).
2F44 Hardware error. When the result of non-ejection detection is Go to ★
03800500-2F44 as follows: 2F2F/2F30 (P3-6).
Turn off printer,wait, More than half of 640 nozzles in EVEN line See 2F2F for the
then turn on again. or ODD line have non-ejection (more than priority of error
320 nozzles). detection.
・Error code assuming a head failure such as
broken heater board of head.
2F46 Hardware error. Only for The shutter HP sensor did not respond at Check the platen
03130031-2F46 startup and at switching of platen shutter at shutter HP sensor
Turn off printer,wait, iPF750 printing. (I/O Display).
then turn on again. series Check/ replace the
platen shutter
drive unit or
sensor
2F47 Hardware error. Only for The optical axis of the head management ①Check whether
3800500-2F47 sensor unit has been intercepted for some any foreign
Turn off printer,wait, iPF750 reasons. matter such as
then turn on again. series paper slip
The amount of LED luminescence and the exists on the
level of detection signal of diode light head
receiving sensitivity has gone beyond the management
predefined range. (determines the level of sensor optical
APCCHK)(It’s not a problem of printhead or axis.
ink supply system.) ②Light
interception
due to ink
accumulation.
⇒Remove the
ink/ Replace
the unit.
③Check
connection of
the head
management
sensor’s
connector.
④Main PCB
(Check the fuse/
Replace the
PCB.)
⑤A large amount
of ink mist has
been attached
to optical
element.
⑥Replace the
head
management
sensor.
Go to ★
2F2F/2F30
(P3-6).
See 2F2F for
the priority of
error detection.
Code Panel display Remedial Action
(last 4 Small Small Explanation/Detection sequence (★: Reference fault isolation
Large LCD
digits) LCD 1 LCD 2 procedure or tool)
2F48 Hardware error. VHT (heater drive drive power supply iPF6300 series
03130031-2F48 for printhead) error ①Replace the printhead.
Turn off printer,wait, VHT has gone below or above the ②Replace the main PCB.
then turn on again. rating. iPF8300 series
①Replace the printhead.
②Replace the CR relay
board.
③Check/ replace the long
flexible cable.
④Replace the main PCB.
2F49 Hardware error. Printhead short-circuited detected. iPF6300 series
2F50 03130031-xxxx Prior to VH power on, it has been ①Replace the printhead
2F51 Turn off printer,wait, detected that the printhead had been ②Replace the main PCB.
then turn on again. damaged due to paper jam etc, and iPF8300 series
ink went inside the terminal area ①Replace the printhead
causing near short-circuit. ②Replace the CR relay
2F49: L side printhead board
2F50: R side printhead ③Check/ replace the long
2F51: LR both printhead flexible cable.
④Replace the main PCB.
2F4A Hardware error. Main PCB error. Replace the main PCB.
03130031-2F4A iPF6300/
Turn off printer, wait, 830 or
then turn on again. newer
2F4D Hardware error. Left Possibl VHT leak detection error of left For iPF6400 series,
03130031-2F4D printhead e to printhead, in case of VHT exceeds ①Replace the printhead.
Turn off printer, wait, only. occur rated value or falls below the rated ②Replace the main board.
then turn on again. on value. For iPF8400/9400 series,
2F4E Hardware error. Right iPFX40 VHT leak detection error of right ①Replace the printhead.
03130031-2F4E printhead 0 or printhead, in case of VHT exceeds ②Replace the CR relay
Turn off printer, wait, or a newer rated value or falls below the rated board.
then turn on again. single models. value. ③Check and replace the
printhead long flexible cable printed
2F4F Hardware error. VHT leak detection error of right and circuit.
03130031-2F4F left printhead or a single printhead, in ④Replace the main board.
Turn off printer, wait, case of VHT exceeds rated value or
then turn on again. falls below the rated value.
2F52 Hardware error. Detected that a CR unit of a legacy Replace with an
03130031-2F52 model has been mounted appropriate CR unit.
Turn off printer,wait, (iPF8300/6300/6350 only). ①Replace with an
then turn on again.
appropriate CR unit.
②Replace the printhead.
③Replace the main
board.
2F53 Hardware error. Supply valve motor error of the left ink iPF8400/9400 Series
03130031-2F53. tank. ①Replace the left ink
Turn off printer,wait, Drove supply valve motor. The tank unit.
then turn on again. movement was not detected. ②Replace the main
board.
2F54 Hardware error. Supply valve motor error of the right iPF8400/9400 Series
03130031-2F54. ink tank. ①Replace the right ink
Turn off printer,wait, Drove supply valve motor. The tank unit.
then turn on again. movement was not detected. ②Replace the main
board.
Code Panel display Remedial Action
(last 4 Small Small Explanation/Detection sequence (★: Reference fault
Large LCD
digits) LCD 1 LCD 2 isolation procedure or tool)
2F60 !Spectrophotometer SP unit won’t return signals. ①Install SP unit.
(SP) Unit not ②Replace signal line.
connected. ③ Replace
Turn off power and connection.
attach ③Replace SP unit PCB.
Spectrophotometer
Unit.
2F61 Hardware error UART communication error. ①Replace signal line.
038A0002-2F61 (Data transfer volume in ② Replace
Turn off printer, wait a consistency, checksum error etc.) connection.
while, then turn it on ③Replace SP unit PCB
again.
2F62 Hardware error When transmitting specified pulses ① Replace SP unit
038A0002-2F62 to SP CR, the SP CR won’t PCB.
Turn off printer, wait a respond to SP CP-HR sensor. ②Replace lines
while, then turn it on around SP CR.
again. ③Replace CR motor.
A. Imaging Failures
Category Item Subitem Remedial Action (tool)
A Soiled print side Chapter 4: Imaging Failures ①
A Ink dropping Chapter 4: Imaging Failures ①
A Soiled reverse side Chapter 4: Imaging Failures ①
A Black dots (spur marks) Chapter 4: Imaging Failures ①
A White dots (spur marks) Chapter 4: Imaging Failures ①
A Roller marks Chapter 4: Imaging Failures ①/②
A Peeled ink Chapter 4: Imaging Failures ①
A Line, streaks and bands Chapter 4: Imaging Failures ②
A Blurred or undersharp images Chapter 4: Imaging Failures ③
A Blurred or blotted images Chapter 4: Imaging Failures ③
A Shaken or ghost images Chapter 4: Imaging Failures ③/④
A Thick or double lines or characters Chapter 4: Imaging Failures ④/③
A Defective toning Chapter 4: Imaging Failures ⑤
A Color misregistration Chapter 4: Imaging Failures ⑤
A Missing lines and images Chapter 4: Imaging Failures ⑥
A Printing different from settings Chapter 4: Imaging Failures ⑦
A No printing Chapter 4: Imaging Failures ⑧
A Wrong length Prioritize length (specify a magnification).
Specify a magnification for the present output matter (enter a
menu description).
A Wrinkled paper Remove the cause of skewing.
Clean the cassette pick-up roller.
A Iridescent metallic luster visible Bronze symptom (reflected illuminating light colored by
diffusion on the print surface)
A Ink won’t dry on tracing paper or the Chapter 4: Imaging Failures ③
like Change the drying time setting (lengthen).
A Scratching (ink peeling) Chapter 4: Imaging Failures ③
Change the drying time setting (lengthen).
A Poor halftoning (RIP environment) Avoid printing in black alone (but print in multiple colors).
A Paper undertone noticeable Change paper.
A Uneven POP board colors noticeable Properties of the paper.
Change the print mode to an upper mode.
B. Operational Failures
Category Item Subitem Remedial Action (tool)
B PosterArtist won’t launch Chapter 4: Operational Failures ①
B The main unit won’t start Chapter 4: Operational Failures ②
B Power turns off automatically Chapter 4: Operational Failures ②
B Network-connected printer, once If “Automatic” is selected for the IP address of the printer, assign
visible, out of sight a fixed IP address to it.
C. Functional Failures
Category Item Subitem Remedial Action (tool)
C Freezing/slow Restart the printer.
C Upgrade the firmware.
C If paper has been added, initialize the Paper preferences and
update additional Paper from System Settings (user settings
will be lost).
C No printing Underpowered host PC
C Check the network environment.
C Bug in AutoCAD high-speed rendering/Ver.3.00 or later
D. Cutting Failures
Category Item Subitem Remedial Action (tool)
D Wavy cut surface Chapter 4: Cutting failures without error indications
D Residual cutting chips on the reference Chapter 4: Cutting failures without error indications
side
D Normally ended without cutting Chapter 4: Cutting failures without error indications
D Line printed at the cutting position, but Chapter 4: Cutting failures without error indications
without actual cutting
D Line printed at the cutting position on Chapter 4: Cutting failures without error indications
printing
D Cut automatically Chapter 4: Cutting failures without error indications
D Images cut halfway Chapter 4: Cutting failures without error indications
E. Unusual Noises
Category Item Subitem Remedial Action (tool)
E Carriage drive Rasping After checking the idler pulley, go to 2F26.
E Check the carriage tension unit.
E Chattering The tube has hit the exterior to generate unusual noises.
E Open and close the platen suction path selection valve
(normal).
E Creaky Soiled carriage rail/Clean dry (never apply oil)/replace the
rail cleaner/replace the carriage bearing.
E Broken head open/close lever
Replace the lever.
Category Item Subitem Remedial Action (tool)
E Head rubbing Tizzy Check the head height setting.
E Check for jams.
E Check the paper type setting.
E Cutter Clattering Check to see if the fixed teeth are not dented.
E If the round and fixed teeth are found dented, replace both.
E Near the ink tank unit Chattering Ink is stirred in a timed operation (normal).
E Roll spool (opposite to the HP) Noise of jumping gear teeth
Replace the rubber pad in correct position.
E Paper feed/back feed LF backup roller sound
Replace with a roller-less part.
E Caterpillar mylar Mylar sheet out of position
Replace the tube unit.
E Platen suction hole Whistling Clean the hole.
F. Application-Dependent
Category Item Subitem Remedial Action (tool)
F AutoCAD Defective toning Chapter 4: Imaging Failures ⑤
F Missing images (a part of image is Chapter 4: Imaging Failures ⑥
missing in printout)
F Printed in a double or half size Chapter 4: Imaging Failures ⑦
F No printing Chapter 4: Imaging Failures ⑧
F Cannot install the HDI driver Chapter 4: Operational Failures ③
F Cannot print a size longer than AutoCAD2004 specification
2300 mm with the HDI driver
F Word No magnified printing Chapter 4: Imaging Failures ⑦
F Excel Narrow white lines in the print Chapter 4: Imaging Failures ②
F Missing images (a part of image is Chapter 4: Imaging Failures ⑥
missing in printout)
F Illustrator Narrow white lines in the print Chapter 4: Imaging Failures ②
F Blurred or undersharp images Chapter 4: Imaging Failures ③
F PosterArtist Won’t launch Chapter 4: Operational Failures ①
F WINSTAR CAD Misregistration in printing on Reduce the data setting to allow in
manually fed paper consideration of the application
specifications/margins.
F Bundled user software CD The installer does not launch when Chapter 4: Operational Failures ③
the bundled user software CD is
mounted.
Chapter 3
More Sophisticated Fault
Isolation Tasks
1. 【2F13】AD converter external trigger ※ output error
(HW-1 fault)
Occurrence The carriage is unable to travel since the motor is switched off after the occurrence of some error
conditions during printing, disabling pulse (head ejection timing signal) input from the carriage encoder.
Abnormal carriage drive load
Carriage operational
causes
Failure
Idler pulley
2. 【2F1F】Purge sensor error
Occurrence
conditions Error detected during a recovery operation
Recovery system
mechanical C2 Lock pin operation problem
problem
Recovery system
C3 Faulty main controller
electrical problem
Flow 1
Wiper blade
Cap
Rail cleaner
Rail cleaner
Flow 2 Totally idle Flow 3
Operational but
momentarily/collision noise T01 Possibly faulty carriage encoder
T01
Firmware V1.32 or later
Possibly faulty carriage encoder
J3502
1
J3602
1
1
J1801
FU3100
J3150 J2801
1
1
A1
J3401
1 J2501
B1
J1101
J1102
J2601
J1001
1 J3001 J2402
1
1 1 1 1 1 A1 1
J2701
J120 2 J120 1 J330 1 J300 2 J250 2 J2702
1 B1
4. 【2F2F】Non-ejection detection error, 【2F30】
Non-ejection detecting position adjustment error
Occurrence
The head management sensor has detected more non-discharging nozzles than preset (2F2F).
conditions
Supply system air leakage
Suction failure
Non-ejection C1
Drive signal/voltage error
Faulty connector contact/wiring
Failure causes
No non-ejection
End of cleaning Perform non-ejection detection End
Non-ejection detected
No non-ejection
Cleaning A Perform non-ejection detention End
Non-ejection detected
No non-ejection
Cleaning A Cleaning B Perform non-ejection detection End
Flow 2 Check the non-ejection sensor for displacement Check to see if nozzles are not installed slantwise
Check the carriage encoder for successful T01 Carriage encoder fault isolation
■iPF5000 Series
Head management
不吐検センサ
sensor
5. 【200C】Roll paper leading edge detection error,
【200D】Cut sheet leading edge detection error
The multisensor cannot detect the leading of paper
Occurrence
conditions (multisensor delay jam) when it has been successfully
detected by the LF_PE sensor.
Improperly mounted multisensor
Multisensor
C1 Low light intensity (due, for example, to soiling)
detection errors
Failure causes
Flow 1 Check the multisensor for illumination and the paper position
iPF700 Series
Check the short flexible cable in the Replace the multisensor after making
iPF800 Series
multisensor and reinsert it sure it is improperly mounted Flow 4
iPF8000 Series
BAT801
BAT801
IC701
IC601 IC3101
IC3101
IC604
IC2801
IC2801
IC1201
IC2901
IC2901
IC3001
IC3001
Check the leading Leading end stuck under Remove the cause of curling
end position of paper the LF roller of the paper
Flow 4
■iPF5000 Series
■iPF700 Series
Cam Phase Alignment
■iPF800 Series
■iPF8000 Series
6. 【2010】Skew detection error, 【2017】Paper right side
detection error, 【2018】Paper left side detection error,
【2405】Borderless printing disabled
Occurrence The multisensor cannot detect the paper width.
conditions A skew has been detected by the multisensor.
Improperly adjusted or mounted multisensor optical axis
Multisensor detection
C1 Low light intensity (due, for example, to soiling)
Failure causes
error
Paper with its leading edge cut remaining
Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Paper problem C2
Preprinted paper used
Curled leading edge of paper
Insufficient feeding force
Paper feed problem C3
Skewing
Flow 1
■iPF500 Series
Jam occurring in the path of paper travel between
the LF_PE sensor and the multisensor Feeding of roll
media fed from top
Multisensor
Cutter
Manual feeding from
top (POP board) S
Roll feed sensor
S
S
Flapper
Prefed paper
LF_PE sensor detection sensor Release
S
Paper detection sensor
Back cover
Cassette pickup S
Cassette detection sensor
S
8. 【2E25】Paper jam while feeding, ejecting or printing on
paper (Jam 2) iPF5000 Series only
Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay
Occurrence
jam)
conditions
Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam)
LF_PE Faulty sensor
LF_PE sensor lever operational failure
C1 Sensors
Bitten wires
Failure causes
Back cover
Pendulum gear
Flow 1
Phase B
Evaluation method
Check any one of the four terminals of the roll feed motor PCB
with the tester while the motor is running. The drive voltage is
normal if the multimeter reads 12 to 14 V.
10. 【2015】Cutting failure (Cannot cut sheet)
Occurrence
The multisensor has detected paper that is not supposed to exist, after cutting paper.
conditions
Faulty/loose cutter
Deformed/flawed lower blade of the cutter
Failure causes
Flow 1
Dirty platen
Yes
Replace the motor
*See “Cutter Motor Drive Voltage Check” for the subsequent action to take.
Check the -Check for bitten wires A sensor fault has been
Cutter positioned Replace the sensor
right-side -Check for successful identified by replacing with
at the right end
sensor visually No foreign operation in IO mode a lift detection sensor
matter
Cutter motor
Cutter
Curled paper
No
Yes
No
Replace the cutter upper blade
Cut paper manually to Is the cutter blade Check the cutter blade Remove foreign matter
check resultant conditions down? lowering function from the lowering part
No
Yes Replace the cutter upper
blade
Are there marks of
the upper blade Replace the upper and
riding over the lower Yes lower blades
blade?
2F26
No Replace the cutter Carriage inoperable
upper blade
12. Cutting failures without error indications
■J1. Wavy cut surface
■J2. Residual cutting chips on the reference side
Ejection cut setting
Cases
■J3.
■J4. Normally ended without cutting, or line printed at the cutting position
■J5. Cut, but with a line printed at the cutting position
■J6. Cut automatically
■J7. Images cut halfway
Flow 1
T18 No
Replace the main
Replace the carriage relay PCB
controller iPF700/iPF8000 Series
Switch on Is the lift motor running? Faulty lift motor and bundled wires Replace the main PCB
No
Yes
Lift motor
Flow 2 iPF700/iPF800/iPF8000 Series
Yes
Remove foreign matter
No
Is the carriage in contact Faulty lift motor and bundled Replace the main PCB
with the coupling? wires, and faulty gear
Main unit not
rotating
Carriage side
not rotating
Does the carriage lift up Faulty sensor detection system
and down? Operational
iPF700 Series
Lift motor
Coupling
iPF800/iPF8000 Series
Coupling
Lift motor
Carriage HP sensor
15. Imaging Failures ① Soiled print side, ink dropping, soiled
reverse side, black/white dots, roller marks
C1 Head rubbing caused by an improperly set paper spacing
C2 Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head
Failure causes
Flow 1
Clean the purge unit (1) Clean the rubber parts of the blade and cap of the purge
unit with alcohol.
Nozzle surfaces
(2) Turn the gear one cycle and coat the blade with glycerin.
Clean soiling off the head (1) Move the carriage to the middle.
(2) Place an anti-soiling sheet and take out the head onto it.
(3) Clean the soiling off the head.
*Use commercial purified water. (Do not use tap water)
*Never touch the nozzle surfaces.
Clean the carriage unit (1) With the head removed, clean the outer surface of the
bottom of the carriage.
* The carriage unit cannot be fully cleaned without
removing the carriage.
Perform Cleaning B (1) Replace the head in original position and switch on the
printer.
16. Imaging Failures ② Lines, streaks and bands
C1 Software
Causes
Failure
Flow 1
Black
Lines Soiled pinch roller or Replace the pinch roller or
lines Vertical
(streaks) carriage encoder carriage encoder
(streaks)
White
lines Horizontal Band blotches T16 Perform band adjustment
(streaks)
Horizontal Misdirected impact due to Lower the head/reduce suction
edges edge suction force/change to an upper mode Explanatory drawing 1
Horizontal
Explanatory drawing 1
Head
Paper
Platen
Suction
Explanatory drawing 2
Print misregistration
Non-uniform colors
Explanatory drawing 3
Head
Paper
Platen
Suction
g f e d c b a f About 40 mm
g About 135 mm
Explanatory drawing 5
Due to an Illustrator bitmap print processing problem, images delivered from Illustrator
are marked with lines
Explanatory drawing 6
Inconsistencies between the parts of an image transmitted from Windows when in ICM
mode (Windows color matching)
In the printer driver properties dialog box, choose [Layout] -> [Special
Settings] and check [Application Color Matching Priority]
Color
lines
Any color Horizontal Band blotches T16 Perform band adjustment
Bands
(blotches)
Any color Horizontal Band blotches T16 Perform band adjustment
(including black
and white) Do not allow paper to overlap until it
Paper overlapping/Paper taken up before dries
drying (non-uniform fusing)
Do not use a media take-up unit
Explanatory drawing 3
C3 Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper)
C5 Resolution (data interpretation, applications, RIP, driver setting)
C6 Printhead
C7 Adjustment system (head height, head adjustment, inclination adjustment, suction)
Flow 1
Paper feed direction varied Is paper ejected properly? Remove the cause of the failure
from path to path No
Vertical line
Normal image
Horizontal line
Misregistration in
Thick, blurred or smeared
two-way impact Satellite effect Print drawings in character and line T15
vertical lines drawing mode
on carriage travel
Perform automatic
The carriage will travel slower, making for
head adjustment
better impact accuracy (dye models).
Only leftmost or rightmost vertical Ink attracted to the suction fan to make Print within the guaranteed print area
lines are thick or doubly blurred impact accuracy at end points erratic
Flow 2
Flow 1
Vertical line
Normal image
Horizontal line
Only leftmost or rightmost vertical Ink attracted to the suction fan to make Print within the guaranteed print area
lines are thick or doubly blurred impact accuracy at end points erratic
Vertical lines (band) print darker in part Ink in the idle nozzles is thickened during Rotary printing
printing, making impact accuracy erratic or
adding to the density Affected areas move
Rotary printing
HDI driver
C2
RIP
Plug-In
C3 Main unit
C4 Color management
Application settings
Cases (back print, backlight film, plain paper, tracing paper), gamut problems
Paper Paper chromogenicity
Paper-specific problems and cases (know-how), evaluation problems/isolation
problems
Color varied before and after fixing With proofs, allow pigments to stand for 5 to 10 minutes and dyes to
stand for one day as a rule.
Color calibration Switch off and check and then rerun with RC base paper.
Aging head
Color calibration Switch off and check and then rerun with RC base paper.
Fading and Caused by light, gases and so on Dye inks are more liable to fading than pigmented inks.
discoloration
problems
Chemical changes activated by temperature/humidity Dye inks are more liable to fading than pigmented inks.
C2 Adobe Illustrator
C3 Other applications
C4 Main unit
Explanatory drawings
Normal Defective
Missing objects
Flow 1
*For all AutoCAD programs including AutoCAD2007, there are fix patches released. Be sure to
install the latest patch as much as possible.
Where a large image is pasted, for example, the problem can be avoided by cutting the workload on AutoCAD
In the printer driver properties dialog box, choose [Layout] ⇒ [Special Settings] and change
Driver setting of A1 or higher [Set FineZoom]
FineZoom set to [Auto] *The default setting is [Auto]. Seek confirmation from the customer because the new setting
could worsen image quality.
Driver used In the printer driver properties dialog box, choose [Main] ⇒ [Advanced Settings] and
Too high print quality setting change [Print Quality] to [Draft]
Reduce the image resolution using an application, such as Photoshop, to hold the number
Too large an image pasted
of pixels to 2,000,000 or below
*In addition to missing image, phenomena, such as “Dimmed print,” “Print failure” and “Abnormal tinting (fewer colors)” might be observed.
Flow 2
Flow 3
Appearing on the panel Size of vector data exceeding the - Cut the vector data
- GL2:W0903 processing capacity - Use HP RTL data for operability On The Fly
- GL2:W0501
Appearing on the panel Unknown command encountered Check and fix data before printing
- GL2:W0504
Where a large image is pasted, for example, the problem can be avoided by cutting down the workload
Change the FineZoom In the printer driver properties dialog box, choose [Layout] ⇒ [Special
setting to [Yes] Settings] and change [Set FineZoom] to [Yes]
Lower high print quality In the printer driver properties dialog box, choose [Main] ⇒ [Advanced
setting Settings] and change [Print Quality] to [Draft]
Reduce the size of image Reduce the image resolution to 2,000,000 pixels or below using an application
pasted such as Photoshop
Images transmitted from Windows found defective when in ICM mode (Windows color matching)
Check [Application Color In the printer driver properties dialog box, choose [Layout] ⇒ [Special
Matching Priority]. Settings] and check [Application Color Matching Priority]
Missing parts in some data if high-speed rendering (high-speed rendering engine) is used
Uncheck [Fast Graphic In the printer driver properties dialog box, choose [Layout] ⇒ [Special
Process] Settings] and uncheck [Fast Graphic Process]
Some application may suffer degraded print quality if FineZoom is turned on.
In the printer driver properties dialog box, choose [Layout] ⇒ [Special Settings]
Set FineZoom to [No]. and change [Set FineZoom] to [No]
And uncheck [Open Preview When Print Job Starts], [Page Layout], and
[Watermark].
In [Advanced Settings] tab in the printer driver properties dialog box, select
Spool all pages before
[Spool all pages of data and transmit the print data to the printer] to spool the
printing
print document to speed up the time the program takes processing
21. Imaging Failures ⑦ Printing in a size different from the
specification
C1 Microsoft Word bug
Causes C2 AutoCAD2008 bug
C3 Adobe Illustrator bug
Flow 1
Flow 2
AutoCAD LT2008’s failure to acquire relevant information from the printer driver has resulted in a mismatch in
processing from the driver.
<Workarounds>
Method 1 (Do not change settings in the printer properties dialog box in the [Control Panel])
Select a printer in the AutoCAD print dialog box and change to 1200 dpi in the custom properties dialog box. This
procedure will enable AutoCAD to acquire relevant information from the print driver, assuring successful
processing.
Method 2
Create a PC3 file for each unique set of printer settings.
Flow 3
Printing data in a non-standard size (60x150cm) in Adobe Illustrator CS halts after about 90 cm.
<Cause>
Adobe Illustrator CS and CS2 bug.
http://support.adobe.co.jp/faq/faq/qadoc.sv?225277+002
It appears that the data size mentioned above has been mapped by Illustrator to the standard size closest to the
width of the paper size selected, resulting in a width of ARCH D (609.6 mm). As a result, 150 cm long data can only
be printed as far as 91.44 cm.
<Workaround>
This problem occurs if you choose in the sequence of [Paper Settings...] and then [Print] when printing in Illustrator.
To prevent it, reverse this sequence by choosing [Print] and then [Paper Settings...].
22. Imaging Failures ⑧ No printing
C1 Software
Printer driver
causes
Failure
HDI driver
C2
RIP
Plug-In
C3 Main unit
AutoCAD
Other applications
You have logged in to Windows Vista with a user Log in with a user name consisting solely of single-byte
name containing double-byte characters characters (already fixed in Ver. 2.00.01)
Oversize is specified as a document size as the Upgrade to Ver. 2.02.10 or later, or specify a document size
default setting of the printer driver other than oversize
*AHCI mode: Short for Advanced Host Controller Interface, AHCI refers to a serial ATA native interface specification first
implemented in serial ATA2.
Serial ATA 1.0a used to emulate IDE by software but AHCI mode helps to demonstrate the original serial ATA
access speed.
24. Operational Failures ② The main unit won’t start or the
power turns off automatically (without an error occurring)
Faulty operation panel (and cable)
causes
Failure
Flow 1
Is 5V power available to the operation panel? (See below) Replace the operation panel
Yes
No
Other than the
iPF5000 Series iPF5000 Series
Flow 1
Flow 2
The HDI driver installer installs only the latest Run AutoCAD “Add Plotter Wizard” to install an earlier version
version of the AutoCAD HDI driver of the AutoCAD HDI driver
Chapter 4
Fault Isolation Tool Collection
T01 Carriage Encoder Fault Isolation Tool
Cannot print
Random uneven
Check the main controller flat Clean the end face and then reinsert
Can print lines in an image in
cable (long) for connection the cable
paper feed direction
No
Replace the carriage encoder film
0
1200dpi
1
2
1279
A line
B line
0
0
1 2
2 3 4
1 6
32 33 3
34 35 5
7
64
64
65 66
66 67
65
67
C M Y
A line A line A line
C M Y
B line B line B line
MBk MBk Bk
A line A line A line
MBk MBk Bk
B line B line B line
Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
(L) (L)
Y PC C PC C PM
A line A line A line A line A line A line
Y PC C PC C PM
B line B B line B line B B line
Left head
PGy Gy MBk Gy Bk Gy
A line A line A line A line A line A line
PGy Gy MBk Gy BK Gy
B line B line B line B line B line B line
(R) (R)
PM M Bk Y MBk M
A line A line A line A line A line A line
PM M Bk Y MBk M
B line B line B line B line B line B line
Right head
R G B PM C PC
A line A line A line A line A line A line
R G B PM C PC
B line B line B line B line B line B line
* With the iPF5100, iPF6100, iPF8100 and iPF9100, the *With the iPF6000S, the positions of Gy and M are
Positions of Bk and MBk are interchanged. interchanged.
T03 Nozzle Check Print Fault Isolation Tool
Normal condition (Five-color models) ①Total non-ejection in a line ②Total non-ejection of one color
③Total non-ejection of two adjacent ④Total non-ejection of the upper and ⑤Regularly ordered non-ejection
colors lower halves of a line
⑥Data missing non-ejection (in line A ⑦Data missing non-ejection (in both ⑧Mixed colors
or B only) lines A and B)
④Total non-ejection of the upper and lower halves of a line Faulty head/replace.
T17
Positions unchanged or increased (*)
(non-ejection persisting) Electrical non-ejection most
likely in any part other than
the head
⑥Data missing non-ejection (in Suspect a fault in the Possibly electrical non-ejection in any part other
line A or B only) electrical system T17
than the head
Not a faulty power PCB
⑧Mixed colors
Suspect a fault in the
Problem persists after recovery system, ink Possibly faulty ink
Cleaning B
T11
supply system, waste supply system
ink route or head
⑨Blurring
⑩Non-ejection of all
colors in one or two T11 Faulty ink supply system most likely
heads No ink left in the tube
In requesting investigation following the occurrence of output problems with an application, please collect the following
information:
1. Application information
・ Application name and version
・ Occurrence data
Data should be approved by the customer. And it should be decreased to the minimum volume with which the
problem can still be confirmed.
・ Problem handling procedures
List individual procedure performed.
・ Explanation of user complaints (if defects are found in the print results)
NG Print result (attach sheets showing the specific location of the problems and other relevant information)
OK Print result (results expected by customer)
2. PC information
・ Detailed PC information (-> T06)
This information helps build an environment in which to reproduce the reported problems.
3. Driver information
・ Driver and other settings in effect at the time of failure occurrence (-> T07).
This information is needed to reproduce the problems in question.
For information about anything other than the driver, collect screen shots (-> T10).
・ PRN file (-> T05)
The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault
isolation.
T05 Collecting a PRN File (Windows only)
HDI driver
Macintosh
Macintosh does not provide a means of collecting a PRN file
T06 Collecting PC Detailed Information
※Note
PC detailed information can be collected by following the steps suggested below. When taking back the collected information
with you, be sure to seek approval from the customer.
If necessary, edit the information in the file collected so that it contains only information accepted by the customer before
taking it back with you.
Windows
After configuring a print job with an application, collect print driver settings before clicking Print.
Support screen
Click [Settings] in the Support screen or [Details] in
the Version Information screen
Windows
Macintosh
Windows
Macintosh
Specified area After pressing the [Apple] + [Shift] + [4] keys, specify a range with the mouse
Current window After pressing the [Apple] + [Shift] +[4 ] keys, press the [Space] key
T11 Ink Supply System Fault Isolation Tool
Adjacent
Check the tube for ink Little or no ink left Flow 1
three colors
Else Flow 2
T14
Check to see if the head ink supply Properly connected (check Air leak isolation
joint is properly connected also for lever cracks)
Lower the cap and check its gap from Parallel with a gap of 2 mm
Flow 1 Purge fault isolation
the head (Photo 3)
Else Flow 2
Air leak isolation
About 8 mm
About 8 mm
Photo 3
About 2 mm
Turn the gear by hand to check the cap
Flow 1 moves up and down and that the wiper Replace the purge unit
blade moves forward and backward (*1) Not movable
Movable
Lip
Absorber
Direction of gear rotation Gear
Open the supply Air leak from the supply Replace the tube (for the iPF5000 Series, the tube is
valve Ink drops unit integrated into the supply unit)
Leak from the joint unit (head joint, tube, supply unit)/replace
Normal Flow 3
No ink drops
Head lever
Joint unit
Tube lever
Flow 3 Fill the tube with air to check the behavior of the ink.
Fill the tube with air Check the tube for Correct the bend or Replace the tube or
(Flow 3) Cannot fill the tube bend or squash squash the supply unit
(clogged)
Can fill the tube
(normal)
Start the printer in service Switch off the printer and Check the behavior (air)
mode and perform Replace the purge unit Faulty purge
pull out the carriage of the ink in the tube Still
Cleaning B
Replace the supply unit Air leak
(Cleaning B consumes about 5 g T14 Moving
of ink per ink.)
■iPF5000 Series
■iPF700 Series
■iPF800/iPF8000 Series
T12 Purge Unit Fault Isolation Tool
Lock pin
Wiper blade
Cap
iPF700/iPF800/iPF8000 Series
T14 How to unlock the carriage (without having to remove the cover)
iPF700 Series Choose [Main Menu] → [Maintenance] Check and close the top cover
→ [Replace rail cleaner] → [Yes]
iPF8000 Series
T15 Recommended head adjustment procedure
* Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head
height to “Low” and perform the adjustment.
iPF700 Series
Adjust the head
inclination
iPF800 Series
V1.23 or later (CR_REG factory-executed)
* Choose [Service Mode] → [Adjust] → [CR_REG] → [EXECUTE] → [YES] and click [OK].
Set the type and size of the paper to be used for adjustment to equal those of the paper used for actual printing.
To apply the result of paper feed adjustment to printing, it is necessary to set [Paper Feed Adjustment] to [Prioritize Band Joint]
beforehand.
With [Paper Feed Adjustment] set to [Automatic], the result of adjustment would be applied to printing only if [Prioritized Image
Quality] is set to [Photographs and Illustrations] or [Office Documents] in the printer driver.
T17 Electrical ejection fault isolation tool
Check flat cable ③a for proper connection to Confirm that the connector is locked,
Reinsert the connector
the main controller Abnormal and is not inserted slantwise.
Normal
The iPF700 does not allow continuity checking between ③a and ⑦ (because such checking
requires the intervention of the IC on the carriage relay PCB)
Flow 2
iPF800/iPF8000 Series
Flow 1 Replace the main controller Replace the printhead Replace the carriage unit
Normal
T18
Continuity check
Check for a disconnection between Flow 1
flat cable ③a and contact pin ⑦ Normal
T18 Abnormal
Replace the carriage
relay PCB
*1 It takes a long time to replace the flexible cable (long) and the head relay PCB individually. (It’s
better to replace the whole unit.)
*2 It takes a long time to replace the flexible cable (short) and the head relay PCB individually. (It’s
better to replace the whole unit.)
Electrical System Block Diagram
① Power PCB
③Flat cable (long)
⑥Carriage PCB
a b
⑦Contact pin
②Main controller
⑧Printhead
a b a b
⑦Contact pin
②Main controller
⑧Printhead
メインコントローラ
Main controller 電源基板
Power PCB
メンテナンスカートリッジ中継基板
Maintenance cartridge relay PCB
Carriage PCB
キャリッジ基板
操作パネル基板
Operation panel PCB
Main controller
メインコントローラ
Operation
操作パネル基板 panel PCB
下段ロール紙ユニット基板
Lower roll media unit PCB
Power
電源基板PCB
メインコントローラ
Main controller
HDD
HDD
電源基板
Power PCB メインコントローラ
Main controller
ヘッド中継基板
Head relay PCB キャリッジ中継基板
Carriage relay PCB
HDD
HDD
巻き取り基板
Take-up PCB Operation
操作パネル基板 panel PCB
T18 Flat Cable Fault Isolation Tool
J03 1. Connect flat cables 3a and 3b under test to connectors J1002 and
J1001 of the flat cable checker, respectively.
2. Load a battery into the flat cable checker for the flat cable connected
to connector J1001.
3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at
J1001 this time, go to 4.
If the red LED turns on, there is a full disconnection.
4. Touching the flat cable under test by hand, check to see if the LED
turns from green to red.
If a disconnection occurs momentarily, the LED will turn red, which
J1002
means a partial disconnection.
■Sample connection
a b
《Supplement information》
The example above explains how the tool works on occurrence of a micro crack in the flat cable. If a complete
disconnection occurs, the LED will light red from the beginning or it will turn red after SW2 is pressed.
Example 3: Main controller and head contact pin continuity check
1. Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation.
2. Connect flat cable ③a under test to connector J02 of the flat cable checker.
3. Connect the ― terminal of the tester to any grounding terminal (GND as shown below).
4. Chips (A through F) have a specific color to control each and also have six contacts each. Check all these contacts for
continuity.
5. With the E-chip, for example, apply the + terminal of the tester to the contact at position E shown below to check for
continuity. (An example of making a continuity check on E-chip signals is shown below.)
A B C
Left
head
D E F
A B C
Right
head
D E F
A F
B A B F E
C A C C D D E E
C B B A C D E F F E D
1. Service Mode
Service mode is used to set up the main unit and check its operations. Its functions include:
Model without [Navigate] button: Switch on the printer while pressing the [Feeder Selection] button and the
[Information] button simultaneously.
Model with [Navigate] button: Switch on the printer while pressing the [Load] button and the [Navigate] button
simultaneously.
To exit service mode, switch off the printer, then back on.
※ The printer, when started in service mode, comes up with the startup error check disabled. When the repairs
are complete, be sure to start the printer in normal mode to check its operations.
Model without [Navigate] button
Display Explanation
I/O DISPLAY 1
0000000000000000
Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)
↑
①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯
I/O DISPLAY 2
0000000000000000
Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)
↑
①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯
I/O DISPLAY 3
0000000000000000
Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)
↑
①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯
3.Download Mode
Use Download Mode to transfer (download) firmware from the PC to the printer when the printer does not start normally or
when it is necessary to replace the main controller.
The procedure to invoke download mode varies depends on whether the model is with or without [Navigate] button.
Model without [Navigate] button: Switch on the printer while pressing the [Stop] button and the [Information] button
simultaneously.
Model with [Navigate] button: Switch on the printer while pressing the [Stop] button and the [Navigate] button
simultaneously.
To exit service mode, switch off the printer, then back on.
To exit Download Mode, switch off the printer, then back on.
Use the service tool “L Printer Service Tool” to upgrade the firmware. For the latest release of the firmware see Technical
Information.
T20 Cleaning operation
1. Manual cleaning
1-1. Cleaning A (Normal suction)
The purge pump is driven, with the ink supply valve open, to adjust the nozzle conditions
※About 1 to 2 g of ink is consumed for each color per head.
2. Automatic Cleaning
2-1. Initial Filling
The ink tube and head are filled with ink at installation. Initial filling is similar in the principle of cleaning
operation to Cleaning B.
※The longer the tube is, the more ink is consumed.
※About 15 to 25 g of ink is consumed for each color per head. (17- and 24-inch model), when compared
with about 45 to 55 g (36-, 44- and 60-inch models).
2-2. Timed Suction 1 (Turned on automatically 168 to 720 hours after capping; normal suction)
Timed Suction 1 is similar in the principle of cleaning operation to Cleaning B.
※About, 5 to 7 g of ink is consumed for each color per head.
2-3. Timed Suction 2 (Turned on automatically 960 hours after capping: liquid level adjustment)
Timed Suction 2 is similar in the principle of cleaning operation to two iterative cycles of Cleaning B.
※About 10 to 14 g of ink is consumed for each color per head.
2-4. Head Replacement (Draining the head you want to replace and filling the new head with ink)
※About 17 g of ink is consumed for each color per head.
Chapter 5
Miscellaneous Information
1. How to interpret Print Inf
*Print Inf is updated each time the printer is switched on and off.
■Case of iPF700
Canon imagePROGRAF iPF700 PRINT INF
Firm:01.31 Boot:01.01 MIT:2.16 S/N:ACY00535 Device address/model (36-inch machine)/LF
type (0: old/1: new)/ambient
SYSTEM
temperature/present paper size
TYPE:ACY00535 36 0 TMP:28 SIZE_LF: 0.0 SIZE_CR: 914.7
HEAD S/N:483B0000 HEAD LOT:166K23B0 Head serial number and lot number
INK
Number of days elapsed since ink tanks
C :32 M :2 Y :27 MBK :19 MBK2:19 BK :19 were mounted
WARNING
01:01800500-1010 02:01800500-1010 03:01810102-1002 04:01810102-1002 05:01061000-1021
06:01061000-1021 07:01810102-1002 08:01810102-1002 09:01810102-1002 10:01810102-1002
11:01061000-1021 12:01800500-1010 13:01800500-1010 14:01800500-1010 15:01800500-1010 Warning and error
16:01810106-1006 17:01810106-1006 18:01810106-1006 19:01810106-1006 20:01810106-1006 histories (latest 20
occurrences)
ERROR
01:03031000-2F38 02:03016000-2010 03:03810206-2596 04:03810206-2586 05:03810206-2586
06:03810206-2586 07:03810106-2507 08:03810106-2507 09:03810106-2507 10:03063000-2E08
11:03060A00-2E1B 12:03016000-2010 13:03060A00-2E1B 14:03016000-2010 15:03063000-2E08
16:03060A00-2E1B 17:03063000-2E08 18:03063000-2E08 19:03010000-200D 20:03010000-200D
INK CHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0 Remaining ink detection OFF execution history
COUNTER
PRINTER
LIFE TTL:22505 LIFE ROLL:22502 LIFE CUTSHEET:3
LIFE A:11440 B:9815 C:992 D:258 E:0 F:0 Cumulative print counts in environments A to F
(all counts measured in terms of A4 sheets)
POWER ON:2019 CUTTER:1531 WIPE:1163 W-INK:33%
Cumulative power-on time (h)/number of
times of cutter operation/number of times of
wiping/remaining MTC
CARRIAGE Cumulative print time (h)/cumulative CR drive time (h)/
PRINT:261 DRIVE:44 CR COUNT:119067 CR DIST.:494227 PRINT COUNT:3102 cumulative CR scan count (scans)/cumulative CR scan
distance (reading x 210 mm)/cumulative capping count
PURGE
Cleaning count (A: automatic/M: manual)
CLN-A : 1:45 2:1 3:1 6:15 7:1 10:0 11:10 15:0 16:124 17:0 TTL:197 1: Normal suction (equivalent to Cleaning A) 2: Ink level
CLN-M : 1:8 4:2 5:0 6:10 TTL:20 adjustment 3: Initial filling 4: Ink drainage on head
replacement 5: Ink drainage on shipping 6: Normal
suction (high) (equivalent to Cleaning B) 7: Aging 8:
Flushing 10. Ink filling on secondary shipping 11: Ink
filling after head replacement 15: Dot count low
suction 16: Precipitated ink agitation 17: Low suction
Clear counts
Ink interval usages/cutter replacement
CLEAR count/MC replacement count/head (R)
replacement count/head (L) replacement
INK CONSUME:0 CUTTER EXC.:0 MTC EXC.:0 HEAD EXC.:0 count (F-models)/replacement counts by
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0 unit (A to V)
UNIT M EXC.:0
Factory mode usage count
FACTORY CNT.:1
Replacement counts
EXCHANGE Cutter replacement count/maintenance cartridge
replacement count/head replacement count/PCB
CUTTER EXC.:9 MTC EXC.:4 HEAD EXC.:6 BOARD EXC.(M/B):0
replacement count/replacement counts y unit (A to V)
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0
UNIT M EXC.:0 Secondary shipping count
DETAIL-CNT
MOVE PRINTER : 0 MEDIACONFIG-CNT : 5 MCT media registration count
PARTS M1 : 44 1500 2% 44
PARTS COUNTER
COUNTER A : OK 682
D4: Tube unit
PARTS A1 : 9.7 3028.6 0% 9.7 Count (CR scan count)
PARTS A3 : 26.8 890.5 3% 26.8 D5: Multisensor
※ iPF9100/9000S/8100/8000S/820/810/
PARTS A4 : 1.5 890.5 0% 1.5 6200/6100/610/605/5100/510
PARTS A5 : 0.4 651.4 0% 0.4 Count (Total ink ejection rate in multiples of one
million dots)
PARTS A6 : 65.9 666.7 9% 65.9 P1: LF adjustment
COUNTER D : OK 682 Count (feeding direction: reading x 210 mm)
V1: Mist collection duct
PARTS D1 : 1068174 33333333 3% 1068174 Count (dot count mL)
PARTS D2 : 800422 48000000 1% 800422
PARTS D3 : 3242 60000 5% 3242
PARTS D4 : 247999 7360000 3% 247999
COUNTER H : OK 682
PARTS H1 : 4691 50000 9% 4691
COUNTER K : OK 682
PARTS K1 : 178 50000 0% 178
COUNTER M : OK 682
PARTS M1 : 91 3400 2% 91
COUNTER P : OK 682
PARTS P1 : 19869 285714 6% 19869
COUNTER V : OK 682
PARTS V1 : 9.6 2706.7 0% 9.6
■Periodically replaced/consumable parts counter (iPF5000 example)
PARTS COUNTER
COUNTER A : OK 796
PARTS A1 : 0.0 36.1 0% 0.0
B1: Platen duct
COUNTER B : OK 796 Count (dot count mL)
PARTS B1 : 0.0 48.3 0% 0.0 L1: Non-discharging unit
Count (non-ejection count)
COUNTER D : OK 796 Q1: Cassette pickup roller
PARTS D1 : 179143 13028571 1% 179143 Count (Cassette pickup count)
R1: Spur lift cam
PARTS D2 : 97344 6700000 1% 97344 Count (Total paper feed count)
PARTS D3 : 158057 16500000 0% 158057 V1: Mist collection system
Count (dot count mL)
PARTS D4 : 4733 60000 7% 4733
COUNTER F : OK 796
PARTS F1 : 97344 4000000 2% 97344
COUNTER H : OK 796
PARTS H1 : 2586 50000 5% 2586
COUNTER L : OK 796
PARTS L1 : 111 12500 0% 111
COUNTER P : OK 796
PARTS P1 : 6 750 0% 6
COUNTER Q : OK 796
PARTS Q1 : 1572 27500 5% 1572
COUNTER R : OK 796
PARTS R1 : 1697 27500 6% 1697
COUNTER V : OK 796
PARTS V1 : 0.0 15.2 0% 0.0
JAM
01:02/03 16:06 200C Jam history/Occurrence date
01:3 02:1 03:* 04:1 05:2 06:* 07:* 08:2 01:Category (1.CR error, 2. Jam, 3. Failed feeding 4. Failed cutting)
09:* 10:* 11:* 12:PremPlainPpr 80 02: Media format: (1. Roll media, 2. Cut sheet)
02:12/28 13:59 200C
01:3 02:1 03:3 04:1 05:2 06:* 07:3 08:2 03: Jam timing (1.Feed, 2.Print, 3. Eject)
09:1 10:636 11:* 12:Plain Paper HQ 04: Width detection OFF mode (1:ON, 2.OFF)
**:**/** **:** **** 05: Head height (0:SL (1.0mm), 1:L(1.3mm), 2:M1(1.8mm), 3:M2(2.0mm),
01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:*
4:M3 (2.2mm), 5:H(2.6mm)
09:* 10:* 11:* 12:*
**:**/** **:** **** 06: Platen shutter position: (1. Fully close, 2.Only HP side open, 3.1/4 open, 4.1/2
01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:* open, 5.3/4 open, 6.Fully open)
09:* 10:* 11:* 12:* 07: Cut mode (1:User cut, 2.Eject cut, 3.Auto cut)
**:**/** **:** ****
01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:* 08: Media feeding environment
09:* 10:* 11:* 12:* 0:A (Temperature 15-25 degrees centigrade/Humidity 40%-60%)
1:B (Temperature 25-30 degrees centigrade/Humidity 40%-60%)
2:C (Temperature 15-30 degrees centigrade/Humidity 10%-40%)
3:D (Temperature 15-25 degrees centigrade/Humidity 60%-80%)
4:E (Temperature15-25 degrees centigrade/Humidity 0%-10%,
Temperature: to 15 degrees centigrade, from 30 degree
centigrade/Humidity 0%-50%[low humidity side not assured])
5:F (Temperature15-30degrees centigrade/Humidity 80%-100%,
Temperature: to 15 degrees centigrade, from 30 degree centigrade
/Humidity 50%-100%[high humidity side not assured])
09: Borderless/Bordered (1:bordered printing, 2.Borderless printing)
10:Print mode label No.
11: Media size (mm)
12: Media type
*: Unknown
Disable remaining ink detection set history(1.disable set log, 2.no disable
set log
INK CHK
C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0 Printer history No. of printed sheet(Total/Roll media/Cut sheet/Each environment) (A4 sheet
equivalent), Cum. power-on time(h)/Cum. sleep -on time(h), Cum. cutting operations
time/Cum. wiping operations time/Remaining capacity of the MTC(%)/No. of printed sheet
COUNTER by each language (GARO,HP-GL/2) sheets
PRINTER
LIFE-TTL:3504 LIFE-ROLL:3459 LIFE-CUTSHEET:45
LIFE A:1808 B:189 C:1507 D:0 E:0 F:0
POWER-ON:78 SLEEP-ON:1906 CUTTER:867 WIPE:401 W-INK:72
PDL: GARO:3455 HP-GL/2:49
Driving history Cum.printing time(h)/Cum.carriage moving
time(h)/No.of carriage scan time/Cum. carriage scan distance
(count as 1 by moving 210mm)/Cum. capping times
CARRIAGE
PRINT:29 DRIVE:21 CR-COUNT:83773 CR-DIST.:278173 PRINT-COUNT:776
Detail count
Second transportation/Count of media registered by
DETAIL-CNT
MCT/Count of disable ink remaining level detection
MOVE PRINTER:0 MEDIACONFIG-CNT:2
N-INKCHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
MEDIA 1 MEDIA 2
NAME : Prem80forBrdrlss NAME : Plain Paper
TTL : 61.0 m2 657.2 sq.f TTL : 59.6 m2 642.4 sq.f
ROLL : 61.0 m2 657.2 sq.f ROLL : 59.6 m2 642.4 sq.f
CUTSHEET : 0.0 m2 0.0 sq.f CUTSHEET : 0.0 m2 0.0 sq.f
MEDIA 3 MEDIA 4
NAME : Plain Paper HG NAME : Prem.SemiGl 200
TTL : 32.7 m2 352.4 sq.f TTL : 30.9 m2 333.6 sq.f
ROLL : 32.7 m2 352.4 sq.f ROLL : 30.9 m2 333.6 sq.f
CUTSHEET : 0.0 m2 0.0 sq.f CUTSHEET : 0.0 m2 0.0 sq.f
MEDIA 5 MEDIA 6
NAME : PremPlainPpr 80 NAME : Plain Paper HQ
TTL : 19.0 m2 204.7 sq.f TTL : 6.9 m2 74.5 sq.f
ROLL : 19.0 m2 204.7 sq.f ROLL : 5.6 m2 60.4 sq.f
CUTSHEET : 0.0 m2 0.0 sq.f CUTSHEET : 1.3 m2 14.0 sq.f
MEDIA 7 MEDIA OTHER
NAME : Prem.SemiGl 280 NAME : OTHER
TTL : 4.1 m2 44.3 sq.f TTL : 3.9 m2 42.9 sq.f
ROLL : 4.1 m2 44.3 sq.f ROLL : 2.4 m2 26.8 sq.f
CUTSHEET : 0.0 m2 0.0 sq.f CUTSHEET : 1.4 m2 16.1 sq.f
CRREG
CRREG HRZ A
1 2 2 2 2 1 1 1 1 1 1 1 0 0 0 0
0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
1 1 1 1
CRREG HRZ B
1 2 2 1 1 1 1 1 1 1 1 1 0 0 0 0
0 0 0 0 0 0 1 1 1 1 1 0 0 0 1 1
1 1 1 1
CRREG HRZ C
1 0 0 0 -1 -1 -1 -1 0 0 0 -1 -1 -2 -2 -2
-2 -1 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 1
CRREG VRT a 0
CRREG VRT b 0
CRREG VRT c 0
※ Upgrading by FUT won’t work if the printer has an error, in which case use L Printer Service Tool to
upgrade the firmware.
※ Additional paper types that are registered with MCT are saved even after the firmware is upgraded,
but some information may be lost.
After the firmware has been upgraded, browse through Print Inf to view the MCT registration count
“COUNTER>DETAIL-CNT>PAPERCONFIG-CNT.” If the count does not equal 0, update the paper
information with MCT.
3. Description of L Printer Service Tool, and How to Use It
(1) What you can do with this tool
View/save Print Inf and status information, and upgrade the firmware.
For more details, see (3) and later sections.
Firmware Identification
Model Product Name
Information
imagePROGRAF iPF510 iPF510 iPF510
imagePROGRAF iPF610 iPF610 iPF610
imagePROGRAF iPF700 iPF700 iPF700
imagePROGRAF iPF710 iPF710 iPF710
imagePROGRAF iPF5100 iPF5100 iPF5100
imagePROGRAF iPF6100 iPF6100 iPF6100
imagePROGRAF iPF8000 iPF8000 iPF8000
imagePROGRAF iPF9000 iPF9000 iPF9000
imagePROGRAF iPF8000S iPF8000S iPF8000S
imagePROGRAF iPF9000S iPF9000S iPF9000S
■Firmware specifications
・Optional directory specification (default)
Firmware that can be updated is selected automatically. (The firmware can only be updated.)
・Optional file specification
The optional file (firmware) specification allows the firmware to be upgraded and downgraded.
■iPF610 example
・ Joint base ・ Eject roller bearing/Eject roller middle bearing
Molycote
モリコート PG-641
PG-641
About 12 mg
約12mg
モリコート
Molycote PG-641
PG-641
約12mg
About 12 mg
モリコートPG-641
Molycote PG-641
約12mg
About 12 mg
Molycote PG-641
モリコート PG-641
About 6 mg
約6mg
Molycote
モリコート PG-641
PG-641
About 12 mg
約12mg
・ Spur cam ・ Separating cam gear
Molycote PG-641
About 20 mg
Molycote
モリコート PG-641
PG-641
About 20 mg
約20mg
・ Feeding cam
Molycote PG-641
About 20 mg
・ Release lever
Molycote PG-641
About 20 mg
・ Return lever arm ・ Pinch roller unit release shaft
Molycote PG-641
About 20 mg
Molycote PG-641
About 12 mg
LFローラ
LF roller Permalub
パーマルブ G2,G2
約24mg
about 24 mg
Lock pin:
PermalubG2 約12g
G2,
about 12 g
ジョイント:
Joints:
Molycote PG-641, about 24 g
LF roller
LFローラ
PermalubG2 約24mg
パーマルブ G2, about 24 mg
Rail:
Molycote PG-641, about 12 mg
Bushing:
ブッシング:
Permalub G2 約12mg
パーマルブ G2, about 12 mg
6. Replacing the Head
Advantage: Low ink consumption
①Replacing heads from the Main Menu Disadvantage: Unpredictable head reusability
Take out the head and close the head cover and the top cover
Restart the printer in user mode without a head mounted Ink filling will not occur if you mount a new head now.
Restart the printer in service mode and check the nozzle check pattern
Unless the printer has been drained of ink Remount the original head and restart the printer
If the printer has been drained of ink on Restart the printer in user mode without a head
carriage unit replacement mounted (hereafter follow steps similar to ②)
M
S
Ink tank
M
S
Multisensor Valve
Tube
S
Subbuffer
M Glycerin
Printhead
Platen fan
Non-ejection sensor
LF motor S Wiper
iPF5000 Series only
M
Cutter unit Spur unit
S
Printhead
Maintenance cartridge Purge unit
LF roller
Platen
■Function Description
Component name Function
Main controller A PCB that controls the printer as a whole.
Carriage relay PCB A relay PCB used to connect the carriage and the main controller with
each other by a flat cable. With the iPF5000 Series, it is combined into a
single assembly together with the head relay PCB described below.
Head relay PCB A PCB that relays head signals and that performs preprocessing on the
multisensor signals.
On the iPF5000 Series, the head relay PCB is expressed as “carriage
PCB.”
Carriage encoder A film on which slits are printed to generate an encoder pulse signal to
calculate the head position. The sensor is attached to the carriage unit.
Ink tank A color-specific replaceable cartridge ink tank (consumable part)
Subbuffer Functions as an air passage to fill the ink tank with air and also as a
reservoir for the reflux ink in the tube.
(Ink supply) Valve A valve that is opened and closed to augment the internal pressure in the
path of ink supply (by generating a negative pressure). In cleaning B, in
which a negative pressure is produced, the valve vents accumulated air
from the head.
Lift motor The drive motor that automatically regulates the distance between the
head and paper. The iPF5000 Series uses the eccentric cam of the
carriage rail to move the carriage (head) up and down together with the
rail. Others rotate the cam in the carriage by way of a coupling on the
main unit side to move the head up and down.
Multisensor A sensor that measures the head and paper distance, detects the leading
edge, width and other aspects of paper, measures the density of
adjustment print patterns and so on.
Platen fan Sucks paper to keep it from elevated.
Head management sensor A sensor that detects non-discharging nozzles for non-discharging nozzle
backup.
LF motor Feeds out paper precisely (in the micron order) according to the number
of print passes for each scan of the carriage.
Printhead Single six-color 1-inch head (consumable part)
Spur A roller used to feed the trailing edge of cut sheet. Serrated to avoid
catching ink. Mounted on the iPF5000 Series only.
Purge unit A head recovering unit that sucks the head to restore clogged nozzles and
to release the air, and that wipes the face with a wiper. It also contains a
lock mechanism that clamps the carriage to the purge.
Maintenance cartridge A cartridge tank (consumable) that stores waste ink ejected from the
purge unit.
Roll paper manually
fed from top
Multisensor
Cutter
Manual feed from
front (POP board) S
Roll paper feeding sensor
S
S Flapper
2. Paper Paths by Series
Roll paper
feeding
(4) iPF800 Series
Multisensor
Cutter
S
Roll paper detection
sensor
Flapper
The following notice does not apply if this Guide and the product fail to comply with the laws and local regulations of
the country in which they are used.
Trademark Notice
All product names or company names used in this Guide are the trademarks or registered trademarks of their
respective owners.