SECTION C: PERFORMANCE WORK STATEMENT (PWS)

TITLE: JOINT ENTERPRISE CONTRACTED LOGISTICS AND SERVICES SUPPORT (JE-CLASS) II

C.1.0 SCOPE. The Joint Program Executive Office for Chemical, Biological, Radiological and Nuclear Defense
(JPEO-CBRND) is the life-cycle manager for Chemical Biological Radiological Nuclear High Yield Explosives
(CBRNE) defense equipment and has an ongoing requirement for Contractor Logistics Support (CLS), to include
Performance Based Logistics (PBL) services, providing operation, maintenance and supply support to highly
complex, low-density systems which provide force protection against CBRNE threats. These services include
simultaneous support of multiple and interdependent systems at military and non-military locations, worldwide.

The Joint Enterprise Contracted Logistics and Services Support (JE-CLaSS) II is a JPEO-CBRND enterprise-wide
Multiple Award, Indefinite Delivery/Indefinite Quantity (MA IDIQ) contract designed as a streamlined, quick
response contractual vehicle. The acquisition will establish a group of highly qualified contractors capable of
competing on future requirements as specified in Task Orders to provide CLS, PBL and related services for JPEO-
CBRND developed systems.

For the purposes of this contract, CLS includes, but is not limited to, Continental United States (CONUS) and
Outside the Continental United States (OCONUS) integration of support and sustainment functions such as:
System(s) Maintenance Support; Engineering Support; Supply Chain Management and Support; Training Support;
Fielding Support; Program Management, Administration and Reporting; Quality; Security and Safety.

The contractor(s) shall support and sustain systems, subsystems, sets, kits, outfits and associated items of equipment
to include calibration and special test equipment as identified within Task Orders awarded under the JE-CLaSS II
MA IDIQ.

Task Orders may require a rapid response time to ensure system readiness and operation. (For purposes of this
contract a response time is defined as 24 to 72 hours, unless otherwise specified in individual Task Orders.)

The Project Managers under the JPEO-CBRND may require the contractor to interface with and/or possess a
Nuclear Regulatory Commission (NRC) license. These requirements will be identified in individual Task Orders
when applicable.

The Government foresees that an individual Task Order may include one or several of the work requirements
identified in Section C.3.0 below, to include paragraphs C.3.1.1 through C.3.1.7, C.3.1.9, C.3.1.10, C.3.2 through
C.3.6, C.4.0 and C.5.0.

C.1.1 Background. This effort is a follow-on to the initial JE-CLaSS MA IDIQ contract awarded January 12, 2016
under solicitation W911SR-15-R-0002. The JE-CLaSS MA IDIQ served as a JPEO-CBRND enterprise CLS
contract that provided CLS and sustainment support to CBRNE defense systems and material.

C.1.2 Objective. The JE-CLaSS II Task Orders will provide CLS and sustainment support of CBRNE detection,
mounted and dismounted reconnaissance, individual and collective protection, personnel, and equipment/material
decontamination systems; force protection, information management systems; nuclear/radiological systems; CBRN
or CBRNE response equipment; and, Weapons of Mass Destruction (WMD) elimination systems for all DoD and
non-DoD agencies with CBRNE Defense needs within the scope of this contract.

C.2.0 APPLICABLE DOCUMENTS. For purposes of this PWS, “Required” means that the requirements
contained in the directly cited document are contractually applicable to the extent specified. If a document
reference does not indicate the specific paragraph as being applicable, then the document is applicable in its entirety.
The term “For guidance only” means the document is not contractually applicable and is provided for guidance and
information only. The documents cited below are “required” unless specifically identified as “for guidance only”. In
the event of a conflict between the documents referenced herein and the contents of this PWS, the PWS shall take
precedence. Additional documents are specified in individual Task Orders.

C.2.1 Government Documents.

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C.2.1.1 Joint Travel Regulations (JTR), 1 June 2019.

(The JTR is available from: https://www.defensetravel.dod.mil/Docs/perdiem/JTR.pdf)

C.2.1.2 SD-22, Diminishing Manufacturing Sources and Material Shortages, 29 January 2016

(This Guidebook is available from the Defense Acquisition University (DAU) website:
https://www.dau.mil/guidebooks/Shared%20Documents%20HTML/DMSMS%20Guidebook%20(SD-22).aspx)

C.3.0 REQUIREMENTS. The Contractor shall furnish the necessary resources except those provided as
Government Furnished Property (GFP) specified by this Performance Work Statement (PWS). The Contractor(s)
shall not perform any requirement not specifically assigned under JE-CLaSS II Task Orders.

C.3.1 Program Management and Administration.

C.3.1.1 Program Management

C.3.1.1.1 The contractor shall support the systems worldwide, wherever they are stored or deployed. The contractor
shall provide support for the equipment set regardless of which military unit or coalition partner may have custody
of the equipment set.

C.3.1.1.2 The contractor shall implement and maintain system support procedures that meet mission performance
requirements for each supported system or item.

C.3.1.1.3 The contractor shall implement and maintain a responsive, efficient and effective management
organizational structure that can interface with Government and site personnel dispersed in diverse geographical
locations.

C.3.1.1.4 The contractor shall support all required maintenance actions for operations and training, ensuring all
systems meet or exceed the mission performance requirements.

C.3.1.1.5 The contractor shall ensure adequate and efficient staffing levels during the period of performance.

C.3.1.1.6 The contractor shall implement and maintain safety procedures to minimize injuries to personnel and shall
comply with all international (host countries), federal, state, and local occupational, safety, and health laws,
regulations and requirements.

C.3.1.1.7 The contractor shall comply with all International (host countries), federal, state, and local environmental
laws and regulations for the safe handling and accumulation of hazardous materials and waste. The contractor is
responsible for all resultant hazardous waste disposal.

C.3.1.1.8 The CLS support and services shall include, but not be limited to, providing contract personnel, spare and
repair parts, materials, tools, consumables, test and calibration equipment, equipment calibration, equipment fielding
support, training, equipment/materials inventory, and warehousing and distribution.

C.3.1.1.9 Contract Manager and Alternate. The contractor shall provide a Contract Manager who is responsible for
the management of the work. The contractor shall provide an Alternate Contract Manager to act in the Contract
Manager’s absence. The contractor shall notify the Contracting Officer in writing of the name of the Contract
Manager and Alternate Contract Manager. The Contract Manager and Alternate shall have full authority to act for
the contractor on all contract matters relating to daily operation of this contract. Individual Task Orders may also
require a Task Manager and Alternate Task Manager.

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C.3.1.1.10 The contractor shall provide status reports throughout the contract period of performance in accordance
with (IAW) Exhibit Line Item Number (ELIN) A001 of the Contract Data Requirements List (CDRL), DD Form
1423 (provided as an attachment to Section J).

C.3.1.2 Administrative Support.

C.3.1.2.1 The contractor shall effectively manage contractor personnel supporting the CBRNE defense systems to
include employees’ documentation (security clearances, passports, medical records, technical qualifications, and
training requirements). This shall include the consolidation of support personnel to maintain the unit effectiveness
and to minimize cost.

C.3.1.2.2 The contractor shall provide the required administrative support to obtain visas, travel approvals, and
passports for personnel traveling and working in locations OCONUS and Areas of Responsibility (AOR) (as defined
by the Department of State).

C.3.1.2.3 The contractor shall obtain all permits/licensing (import/export licensing, etc.) required to operate in any
supported location either within the CONUS or OCONUS. The contractor shall supply requested information to
assist in obtaining any permits and licensing required for operation, maintenance, and supply operations at various
sites, which other sources outside of the contract require (e.g. Other Government Agencies).

C.3.1.2.4 The contractor shall maintain hard copy hand receipts for GFP.

C.3.1.2.5 The contractor shall manage warranties and other agreements with Original Equipment Manufacturers
(OEMs).

C.3.1.3 Administrative Reports and Information Management.

C.3.1.3.1 Government Web Site. When required in individual Task Orders, the contractor shall post all contract
deliverables to a secure Government web site for access by selected Government and contractor personnel, or via an
industry designated, and Government-approved, web site or portal. The contractor shall provide notification to the
Government via e-mail when reports are posted (IAW the applicable CDRL).

C.3.1.3.2 Logistics Information System. The contractor shall provide and maintain a Logistics Information System
(LIS) for collecting maintenance data. This database shall be independent and allow the Government full and
unrestricted access to the data. The database shall include all the data required for building the required reports and
records as well as any other maintenance data that are relevant to the Government. The contractor shall also
provide, IAW ELIN A002 and in accordance with individual Task Orders, data, documentation and training for the
database, including at a minimum:

C.3.1.3.2.1 A description of the database structure, including tables, links between tables, queries, reports and forms
or user interfaces.

C.3.1.3.2.2 A narrative description of each field and variable including the data type and any constraints.

C.3.1.3.2.3 Validation protocol and reports demonstrating that the database meets the intended use and functions
properly.

C.3.1.3.3 The contractor shall document maintenance actions to include, system status, repair part status, frequency
of maintenance actions, repair procedures, repair work performed, location of repair work performed, and time for
maintenance repair work to be performed.

C.3.1.3.4 The contractor shall ensure all maintenance reporting and documentation is available to the Government
in real time and shall provide requested reporting information as specified in individual Task Orders.

C.3.1.3.5 The contractor shall report all system failures.

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C.3.1.3.6 The contractor shall track stocked parts Line Replaceable Units (LRUs) and Subsystem Repairable Units
(SRUs), both contractor provided and GFP, reflecting available stocking level.

C.3.1.3.7 The contractor shall establish a reporting system that allows the Government to track work orders and
items sent to vendors or original equipment manufacturers, to view and monitor all maintenance and supply
transactions, to query the database and compile reports.

C.3.1.3.8 The contractor shall provide a separate report on the movement and status of personnel in AORs.

C.3.1.3.9 The contractor shall implement an Operational Availability (Ao) control system that allows the
Government to monitor system operational availability in near real time, as defined in individual Task Orders.

C.3.1.3.10 The contractor shall provide a documented and verifiable method to determine when a maintenance
request is made.

C.3.1.3.11 The contractor shall develop and submit an Obsolescence and Diminishing Manufacturing Sources and
Material Shortages (DMSMS) Management Plan (DMP), IAW ELIN A003, for managing the loss, or impending
loss of manufacturers or suppliers of parts and/or material. The DMSMS Guidebook, SD-22, provides guidance.
Specific requirements will be specified in individual Task Orders.

C.3.1.3.11.1 The contractor shall monitor and report on obsolescence and DMSMS that affect support supplied
under this contract IAW ELIN A003.

C.3.1.4 Program Constraints and Controls.

C.3.1.4.1 The contractor shall manage and provide unique identifier data and calibration for GFP.

C.3.1.4.2 The contractor shall maintain and make available records for all maintenance and supply transactions
pertaining to the support of GFP.

C.3.1.4.3 The contractor shall provide overall inventory management and tracking. The contractor shall provide the
Government viewing (i.e. read-only), query, download and print access to this information.

C.3.1.4.4 The contractor shall notify the Government prior to any parts requisitions that have been determined
obsolete by vendors, OEMs, and subcontractors.

C.3.1.4.5 The contractor shall implement and maintain property control procedures that provide for the
accountability and maintenance of Government Property and prevent the destruction, damage, loss or theft of
Government Property. (Reference Federal Acquisition Regulation (FAR) Part 45.)

C.3.1.4.6 The contractor shall manage and provide security for all GFP at contractor-operated facilities.

C.3.1.5 Meetings and Reviews.

C.3.1.5.1 The contractor shall host start of work meetings in accordance with individual Task Orders .

C.3.1.5.2 The contractor shall host program reviews to the Government addressing cost and performance issues.

C.3.1.5.3 The contractor shall support working level meetings. The meetings may be via teleconference or other
media with Government approval.

C.3.1.5.4 The contractor shall submit agendas, meeting minutes, and presentation materials for meetings and
reviews IAW ELINs A004, A005, and A006 respectively.

C.3.1.6 Travel.

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C.3.1.6.1 The contractor shall participate with Government personnel at meetings, conferences and other activities
CONUS and OCONUS. The contractor shall base transportation costs required to perform the work contained in
Task Orders upon mileage rates, actual costs incurred or a combination thereof, provided the method used results in
a reasonable charge. Travel costs are reasonable and allowable only to the extent that they do not exceed on a daily
basis, the maximum per diem rates in effect at the time of the travel. The Joint Travel Regulations (JTR), while not
wholly applicable to contractors, provides the basis for the determination as to what is reasonable and allowable.
The contractor shall make maximum use of the lowest available customary standard coach or equivalent airfare
accommodations available during normal business hours. The contractor shall obtain approval in advance from the
Contracting Officer for any exceptions to these guidelines.

C.3.1.6.2 The contractor shall complete individual pre-deployment training, as appropriate for the AOR.

C.3.1.7 Equipment and Materials Procurement. The contractor shall obtain approval from the Procuring
Contracting Officer for purchases greater than $25,000.00 in advance of any such purchases, unless other specified
in a Task Order.

C.3.1.8 Contractor Personnel Training. The contractor shall train its own personnel in all areas of safety, security,
operation, maintenance, emergency, and troubleshooting procedures for applicable systems or items. At the start of
the contract, and throughout, the contractor shall provide personnel with required skills to support Task Order
efforts. The contractor shall be responsible for maintaining the proper skill mix.

C.3.2 Environmental, Safety and Occupational Health.

C.3.2.1 Environmental Requirements. Refer to Section H.

C.3.2.2 Safety and Occupational Health.

C.3.2.2.1 The contractor shall comply with the Occupational Safety and Health Agency (OSHA) Standards IAW
CFR 1910 and the requirements of individual Task Orders.

C.3.3 Logistics Services.

C.3.3.1 System Maintenance and Reset (Repair, Replacement, and Recapitalization).

C.3.3.1.1 Field Maintenance Support.

C.3.3.1.1.1 The contractor shall support all required maintenance actions for operations and training.

C.3.3.1.1.2 The contractor shall maintain the system at Mission Capable (MC) status. (The MC requirements are
specific to systems and are defined in individual Task Orders.)

C.3.3.1.1.3 The contractor shall provide all equipment, materials and facilities, except organic supplies or
government provided consumables (as specified in individual Task Orders).

C.3.3.1.1.4 The contractor shall replace equipment set components. However, to the fullest extent possible, the
contractor shall utilize standard manufacturer warranties and pursue reasonably priced repair options.

C.3.3.1.1.5 The contractor shall repair or replace equipment set components on site, for equipment set components
that present significant size, weight, and access issues for shipping.

C.3.3.1.1.6 The contractor shall utilize OEMs for maintenance and repair parts and services, unless the contractor
qualifies (with Government approval) other sources for maintenance and repair parts and services.

C.3.3.1.1.7 The contractor shall provide Mean Time to Repair (MTTR) (Maintenance) and MTTR (Supply), and
Mean Time Between Failure (MTBF) for all Authorized Stockage List/Prescribed Load List (ASL/PLL) items in
accordance with individual Task Orders.

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C.3.3.1.1.8 The contractor shall perform maintenance actions and support. This may include on-site maintenance or
other location(s) designated in a Task Order.

C.3.3.1.1.9 The contractor shall perform maintenance above the operator level in accordance with associated
Government Technical Manuals (TMs) and OEM operations and maintenance manuals, specifications, and
procedures.

C.3.3.1.1.10 The contractor shall perform system hardware and software modifications and upgrades as approved
by the Government to replace obsolete parts and to incorporate or apply software patches, new or improved
technology, including applying all routine, urgent, and emergency work orders to equipment, as specified in
individual Task Orders.

C.3.3.1.1.11 The contractor shall perform field and sustainment level maintenance as outlined in the system TMs.

C.3.3.1.1.12 The contractor shall provide the required test equipment (other than GFP).

C.3.3.1.1.13 The contractor shall provide required maintenance and repair training to Government and contractor
personnel.

C.3.3.1.1.14 The contractor shall stock and maintain sufficient quantities of LRU, SRU, repair parts, and
consumables to support daily logistics operations and maintenance to include Preventive Maintenance Checks and
Services (PMCS).

C.3.3.1.1.15 As specified in individual Task Orders, the contractor shall perform recapitalization activities,
including overhaul or restoration of equipment to improve performance or restore equipment to its original technical
specification.

C.3.3.2 Supply Chain Management and Support.

C.3.3.2.1 Requisitioning.

C.3.3.2.1.1 The contractor shall inform the Field Level Logistics Clerk or representative, in writing, of any required
parts that are in the Federal Logistics Information System (FLIS).

C.3.3.2.1.2 The contractor shall support Turn-Around Time (TAT) as defined in individual Task Orders.

C.3.3.2.1.3 The contractor shall provide a record of time between diagnosis and organic parts request and a record of
time from the time the unit notifies the contractor of available parts and the repair of the system or subsystem
needing the part(s).

C.3.3.2.1.4 The contractor shall procure, stock, and maintain sufficient quantities of consumables and spares to
support daily operations, meet all requests (e.g. field training exercises), and provide for surge requirements during
deployments.

C.3.3.2.1.5 The contractor shall procure and stock parts in response to DMSMS as approved by the Government.

C.3.3.2.1.6 The contractor shall perform maintenance trends analyses and recommend to the Government equipment
requiring root cause failure analysis. The Contractor shall conduct root cause failure analyses and provide Root
Cause Failure Analyses Reports, specified in individual Task Orders.

C.3.3.2.2 Field Training Exercise and Operations.

C.3.3.2.2.1 The contractor shall support the equipment sets worldwide, wherever they are stored or deployed.

C.3.3.2.2.2 The contractor shall support field training exercises as identified by the Government.

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C.3.3.2.3 Stocking and Reporting.

C.3.3.2.3.1 The contractor shall order, procure, track, receive, store, issue, transport/ship/ and dispose of supplies,
tools, repair parts, consumables, waste, for all consumable and non-consumable components, and provide related
reports, to include usage rates, as specified in individual Task Orders.

C.3.3.2.4 Logistics and Warehousing.

C.3.3.2.4.1 The contractor shall maintain supplies, consumables, expendables/durables and repair parts in support of
normal and contingency operations.

C.3.3.2.4.2 The contractor shall follow Government-approved TM requirements.

C.3.3.2.5 Property and Control.

C.3.3.2.5.1 The contractor shall maintain configuration control to include the performance of configuration audits
for all identified hardware and software configuration items, and keep records for each.
C.3.3.2.5.2 The contractor shall notify the Government of any parts requisitions that have been determined obsolete
by vendors, OEMs, and subcontractors.

C.3.3.2.6 Calibration.

C.3.3.2.6.1 The contractor shall provide for the maintenance, repair and calibration of all test equipment used in
conjunction with maintenance troubleshooting and repairing of systems in accordance with OEM specifications and
relevant TMs.

C.3.3.2.7 Monitoring of Shelf Life.

C.3.3.2.7.1 The contractor shall monitor expiration dates and shelf life of consumables and expendables.

C.3.3.2.7.2 The contractor shall manage materials with shelf life expiration dates to optimize use and reduce waste.
C.3.3.2.8 Product Support Assessments and Analysis.

C.3.3.2.8.1 The contractor shall conduct a wide range of supportability analyses within the systems engineering
process to ensure the system is developed and acquired with the optimal support system and infrastructure.

C.3.3.2.8.1.1 The primary techniques used in these analyses shall include, but are not limited to: Failure Mode,
Effects and Criticality Analysis (FMECA); Fault Tree Analysis (FTA); Reliability Centered Maintenance (RCM);
Level of Repair Analysis (LORA); Maintenance Task Analysis (MTA); Core Logistics Analysis (CLA); Source of
repair analysis; depot source of repair analysis; Calibration Requirements Analysis (CRA); Packaging, Handling,
Storage, and Transportation (PHS&T) analysis, and DMSMS analysis.

C.3.3.2.8.2 The contractor shall provide reports and recommendations to the Government using an analytical
methodology, as specified in individual Task Orders.

C.3.3.2.9 Training Development.

C.3.3.2.9.1 Provided source data by the Government, the contractor shall develop training products, including, but
not limited to: Course Conduct Information Packages, Instructional Media Packages, Lesson Descriptions, and
Online interactive media based on guidance received by the Government.

C.3.3.2.10 Technical and Equipment Publication Services.

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C.3.3.2.10.1 Provided source data by the Government, the contractor shall develop and produce validated technical
publications in accordance with military standards to include illustrations. Electronic publications and interactive
electronic publications are included in these Services.

C.3.3.2.11 Total Package Fielding (TPF) Services.

C.3.3.2.11.1 Integrated Logistics Support (ILS). The contractor shall provide logistics support services as follows:

C.3.3.2.11.1.1 ILS Reviews. The contractor shall host ILS conferences. The ILS conference may be hosted via
various media methods and shall be conducted in accordance with the requirements of individual Task Orders.

C.3.3.2.11.1.2 Conference Proceedings. The contractor shall document the proceedings of each conference.

C.3.3.2.11.2 New Equipment Training (NET).

C.3.3.2.11.2.1 The contractor shall conduct NET classes in accordance with the Government provided
Course Conduct Information Package and Instructional Media Package or other documentation or in accordance
with the requirements specified in a Task Order. NET training shall include hands-on training.

C.3.3.2.11.2.2 The contractor shall provide training sessions in CONUS and OCONUS locations.

C.3.3.2.11.3 Total Package Fielding.

C.3.3.2.11.3.1 The contractor shall coordinate with the Government representative in conducting an inventory and
operational check of systems at fielding sites. Total inspection times will be estimated for each delivery order.
Fielding locations will accompany each individual Task Order. The contractor shall use the Government-furnished
data collection forms for annotating results of inventories and operational checks.

C.3.3.2.11.4 Training Material.

C.3.3.2.11.4.1 The contractor shall update Course Conduct Information Packages, Instructional Media Packages,
and Lesson Descriptions based on guidance received by the Government at ILS reviews.

C.3.3.2.11.5 Transport of Equipment and Materials.

C.3.3.2.11.5.1 The contractor shall provide transportation for training equipment and training materials to and from
the training sites. The contractor shall coordinate with the Government for shipment of training materials to CONUS
and OCONUS locations.

C.3.3.2.12 Provisioning.

C.3.3.2.12.1 The contractor shall determine the range and quantity of items (spares, LRUs, SRUs, repair parts,
special tools, test equipment, support equipment) required to support and maintains and end item of materiel,
typically via a Logistics Support Analysis-036 report. The LSA-036 report provides these lists for provisioning
requirements: Provisioning Parts List (PPL); Long Lead Time Items List (LLTIL); Repair Item List (RIL); Interim
Support Items List (ISIL); Tools and Test Equipment List (TTEL); Common and Bulk Items List (CBIL); Design
Change Notices (DCN); System Configuration Provisioning List (SCPL); Short Form Provisioning Parts List
(SFPPL); and Post Conference List (PCL).

C.3.3.2.12.2 The contractor shall provide Provisioning Technical Data to the Government.

C.3.3.2.12.3 The contractor shall screen potential provisioning items using the FLIS and provide a report of all
provisioning items.

C.3.3.2.12.4 The contractor shall plan and organize a Provisioning Preparedness Conference(s) to review
Provisioning Technical Data (PTD) for completeness prior to Provisioning Conference(s).

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C.3.3.2.12.5 The contractor shall plan and organize a Provisioning Conference(s) to formalize the presentation of
recommended spares, where the Source, Maintenance, and Recoverability (SMR) codes will be approved by the
Government.

C.3.3.2.12.5 The contractor shall document and provide the proceedings of each conference IAW ELINs A004,
A005, and A006 and as specified in individual Task Orders.

C.3.3.2.12.6 The contractor shall provide a post conference provisioning list to the Government as defined in
individual Task Orders.

C.3.3.3 Product Support Analysis.

C.3.3.3.1 Decision Analysis.

C.3.3.3.1.1 Provided specific program data and information, the contractor shall conduct a decision analysis which
compares product support alternatives to identify and examine the mission and business impacts, risks, and
sensitivities. Analyses shall include, but are not limited to: Business Case Analysis (BCA); Economic Analysis
(EA); and Cost-Benefit Analysis (CBA).

C.3.3.3.1.2 The contractor shall provide the Government a final report and recommendation based on the analysis
performed, as specified in individual Task Orders.

C.3.4 Engineering Services.

C.3.4.1 Engineering Assessments and Analysis.

C.3.4.1.1 The contractor shall conduct analyses to ensure quality systems are developed and acquired which meet
user needs with measurable improvements to mission capabilities. The primary techniques used in these analyses
include, but are not limited to: Reliability, Availability, and Maintainability (RAM) analysis, Manufacturer
Readiness Assessments (MRAs), and Technology Readiness Assessments (TRAs).

C.3.4.1.2 The contractor shall provide reports of analyses results and provide recommendations to the Government
using an analytical methodology.

C.3.4.2 Technical Manual and Software Updates.

C.3.4.2.1 The contractor shall provide source data for Government TMs.

C.3.4.2.2 The contractor shall update systems with IA as updates become available.

C.3.4.2.3 The contractor shall keep on hand, up-to-date publications and manuals required to support the systems.

C.3.4.3 Configuration Control.

C.3.4.3.1 The contractor shall host Configuration Control Board (CCB) meetings with Government participation.

C.3.4.3.2 The contractor shall record all decisions of CCB meetings and make them available to the Government.

C.3.4.3.3 The contractor shall update technical data and documentation for approved change proposals as required in
individual Task Orders.

C.3.5 Security.

C.3.5.1 This contract will generate up to and including Secret information in the performance of this contract. A
Contract Security Classification Specification, DD Form 254, applies and is provided in Section J of this contract.

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The contractor shall submit an Operations Security Plan for classified Task Orders IAW ELIN A010, unless
otherwise specified in a Task Order.

C.3.5.2 Antiterrorism and Operations Security (AT/OPSEC). The contractor shall comply with AT/OPSEC
requirements as specified in individual task orders and Section H of this contract.

C.3.6 Quality Assurance.

C.3.6.1 The contractor shall implement and maintain the quality assurance processes as relevant to each system or
item supported and in accordance with individual Task Orders.

C.3.6.2 The contractor shall implement and maintain procedures that document, measure, and ensure quality
assurance and customer satisfaction. The contractor shall make this information available to the Government upon
request.

C.3.6.3 Performance Outcomes. The Government will use a Quality Assurance Surveillance Plan (QASP) for
individual Task Orders to assess overall contractor performance ensuring that systematic quality assurance methods
are utilized to validate that the contractor's quality control efforts are timely, effective, and provide the stated results.

C.3.6.3.1 The Government may assess the contractor’s performance through the use of one or more of the following
metrics: (Additional metrics may be included at the Task Order level as this list is not exhaustive.)

• Operational Availability (Ao): Ao represents system “uptime” and considers the effect of reliability,
maintainability, and Mean Logistics Delay Time (MLDT). It is the quantitative link between readiness
objectives and supportability. Calculations for Ao will be specified in individual Task Orders.
• Inherent Availability (Ai): Availability of a system with respect only to operating time and corrective
maintenance. Ai ignores standby and delay times associated with preventive maintenance as well as
Mean Logistics Delay Time (MLDT) and may be calculated as the ratio of Mean Time Between
Failure (MTBF) divided by the sum of MTBF and Mean Time To Repair (MTTR), that is Ai =
MTBF/(MTBF+MTTR).

• MLDT: Indicator of the average time a system is awaiting maintenance and generally includes time for
locating parts and tools; locating, setting up, or calibrating test equipment; dispatching personnel;
reviewing technical manuals; complying with supply procedures; and, awaiting transportation. The
MLDT is largely dependent upon the logistics support structure and environment.

• Mean Maintenance Time (MMT): A measure of item maintainability taking into account both
preventive and corrective maintenance. Calculated by adding the preventive and corrective
maintenance time and dividing by the sum of scheduled and unscheduled maintenance events during a
stated period of time.

• MTBF: For a particular interval, the total functional life of a population of an item divided by the total
number of failures (requiring corrective maintenance actions) within the population. This includes
time, rounds, miles, events, or other measures of life unit. A basic technical measure of reliability
recommended for use in the Research and Development (R&D) contractual specification environment,
where “time” and “failure” must be carefully defined for contractual compliance purposes.

• Mean Time Between Maintenance (MTBM): A measure of reliability that represents the average time
between all maintenance actions, both corrective and preventive.

• MTTR: The total elapsed time (clock hours) for corrective maintenance divided by the total number of
corrective maintenance actions during a given period of time.

• Logistics Response Time (LRT): The period of calendar time from when a failure/malfunction is
detected and validated by the maintainer to the time that the failure/malfunction has been resolved.

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 This includes: the time from when a need is identified until the provider satisfies that need, all
associated supply chain and maintenance time, and delivery times of parts.

C.4.0 OPTION 1 - Phase-In (Transition) (Contract Line Item Number (CLIN) 0006):

C.4.1 The “Phase In” is the period of transition from one contract to another, defined as the time period occurring at
the end of the period of performance of the current contract (or Task Order) that overlaps with the beginning of a
new Task Order.

C.4.2 The contractor shall implement the individual Task Order phase-in approach and execution strategy provided
in its individual Task Order proposal and IAW ELIN A007. The contractor shall prevent any disruption of services
while ensuring system readiness.

C.4.3 The contractor shall provide management resources and structure for oversight and management of the
individual Task Order phase-in effort.

C.4.4 The contractor shall provide sufficient and appropriate contractor personnel to participate in a transition kick-
off conference call or meeting with the Government and the incumbent contractor, as specified in individual Task
Orders.

C.4.5 The contractor shall conduct a joint inventory with the incumbent Task Order contractor and the Government,
transfer the GFP, and ensure access to Government facilities within the phase-in period. The contractor shall log all
GFP into the database for Government viewing and monitoring.

C.4.6 The contractor shall document all discrepancies identified during the phase-in inventory process and submit
the report to the Contracting Officer’s Representative (COR) for resolution IAW ELIN A008.

C.4.7 The contractor shall coordinate with the Government and outgoing contractor to accomplish the following:

C.4.7.1 Transfer of documents and data (including all software and source code for supported systems and all related
development tools), and receipt of output of LIS maintenance data, either in flat file format or other agreed upon
format.

C.4.7.2 Maintain and transfer of warranties and other agreements with OEMs. (The warranties apply to the
components and are typically valid for one year.)

C.4.7.3 Obtain assistance for locating existing data, reports, and equipment.

C.4.7.4 Coordinate and integrate inputs into the outgoing contractor’s reports during the transition period.

C.5.0 OPTION 2 - Phase-Out (Transition) (CLIN 0007):

C.5.1 The phase-out transition period is defined as the time period occurring at the end of the period of performance
of a Task Order that overlaps with the beginning of the next Task Order or contract. The outgoing contractor shall
submit a Phase-Out Transition Plan IAW ELIN A009. During this transition period, the outgoing contractor’s
responsibilities shall include at a minimum:

C.5.1.1 Completion of employee notifications, identification of and cooperation with incumbent for retention of key
personnel by successor.

C.5.1.2 Turn-over of work-in-process.

C.5.1.3 Transfer of key control to the Government.

C.5.1.4 Removal of contractor equipment and property.

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C.5.1.5 Data and information transfer.

C.5.1.6 Deletion of password access to Government systems, installation clearance actions (including turning-in of
identification cards), and other actions required to ensure continuity of operations.

C.5.1.7 Clean-up of contractor work areas.

C.5.1.8 Conduct of a full joint inventory and property transfers, to include the following:

C.5.1.8.1 Transference of all GFP, including all records.

C.5.1.8.2 Turn-in of and shipment of Government-owned, leased and/or rented storage and maintenance facilities,
as specified in individual Task Orders.

C.5.1.8.3 Reconciliation of property accounts.

C.5.1.8.4 Documentation of all discrepancies identified during the phase-out inventory IAW ELIN A008.

C.5.1.9 Transfer full operation and complete contract responsibility to the successor Task Order Contractor.

C.6.0 Acronym List

Ai Inherent Availability
AOR Area of Responsibility (military geographic region)
Ao Operational Availability
AR Army Regulation
ASL Authorized Stockage List
AT Antiterrorism
BCA Business Case Analysis
CBA Cost-Benefit Analysis
CBIL Common and Bulk Items List
CBRNE Chemical Biological Radiological Nuclear High Yield Explosive
CCB Configuration Control Board
CDRL Contract Data Requirements List
CLA Core Logistics Analysis
CLIN Contract Line Item Number
CLS Contractor Logistics Support Services
CONUS Continental United States
COR Contracting Officer’s Representative
CRA Calibration Requirements Analysis
DAU Defense Acquisition University
DCN Design Change Notice
DoD Department of Defense
DoDD Department of Defense Directive
DMP DMSMS Management Plan
DMSMS Diminishing Manufacturing Sources and Material Shortages
EA Economic Analysis
FAR Federal Acquisition Regulation
FLIS Federal Logistics Information System
FMECA Failure Mode, Effects and Criticality Analysis
FTA Fault Tree Analysis
GFE Government Furnished Equipment

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GFP Government Furnished Property
HQDA Headquarters, Department of the Army
ILS Integrated Logistics Support
ISIL Interim Support Items List
JE-CLaSS II Joint Enterprise Contracted Logistics and Support Services II
JPEO-CBRND Joint Program Executive Office for Chemical, Biological, Radiological and Nuclear Defense
JTR Joint Travel Regulations
LIS Logistics Information System
LLTIL Long Lead Time Items List
LORA Level of Repair Analysis
LRT Logistics Response Time
LRU Line Replaceable Unit
MA IDIQ Multiple Award, Indefinite Delivery/Indefinite Quantity
MC Mission Capable
MLDT Mean Logistics Delay Time
MMT Mean Maintenance Time
MTA Maintenance Task Analysis
MTBF Mean Time Between Failure
MTBM Mean Time Between Maintenance
MTTR Mean Time To Repair
MRA Manufacturer Readiness Assessment
NET New Equipment Training
OCONUS Outside Continental United States
ODS Ozone Depleting Substances
OEM Original Equipment Manufacturer
OPSEC Operations Security
PBL Performance Based Logistics
PCL Post Conference List
PHS&T Packaging, Handling, Storage, and Transportation
PLL Prescribed Load List
PMCS Preventative Maintenance Checks and Services
PTD Provisioning Technical Data
PWS Performance Work Statement
QASP Quality Assurance Surveillance Plan
RAM Reliability, Availability and Maintainability
SCPL System Configuration Provisioning List
SFPPL Short Form Provisioning Parts List
SMR Source, Maintenance, Recovery
SRU Subsystem Replaceable Unit
TAT Turn-Around Time
TPF Total Package Fielding
TRA Technology Readiness Assessment
TTEL Tools and Test Equipment Items List
RAM Reliability, Availability, and Maintainability
RCM Reliability Centered Maintenance
RIL Repair Items List
TM Technical Manual
WMD Weapons of Mass Destruction

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