88 I

Useful phrases and vocabulary

Whatdo you do? Whatdo you think?

What'syour line of work? Howdo you feetaboutthat?
I workfor a majorshippingcompany. Whatareyourthoughtson that?
I workin the regional depot. Doyouagree?
I'm responsiblefor ... I suggestthatwe ...
In my job I haveto ... In my opi ni onw e shoul d...
Myjob invotves ... Perhaps we shoutd...
I often... Whydon'twe ...
I workfor an internationallogistics
company. That'sa good idea.
Heusualty spendsa lot of timewith hiscustomers. Thatsoundsgood.
Doyoushipgoodsto Asia? I agree.
Hedoesn'twork in the Eurooean office. That'sright.

Wecanofferyou a wide rangeof ... We/lneeda guotation for a shipment to ...

Wecanprovide(youwith)customized/tailor-made Pleaseguotefor (thesupply/transport of) ...
logistics solutions for ... Please sendus a quotation for ...
Wespeziatize in ... Please quoteyourlowestpricefor ...
As a specialist forlin...we can... Yourquotation shouldincludedetailedinformationon
Withour manyyearsof experience ... freightand insurance
rates,deliveryterms,delivery
Wehaveexperience and expertisein providing... date,andtermsof payment.
Ourteamwilt be happyto handle.../assist you
with ...
Withour dedicatedteamof logisticsexpertswe can...
Please find attachedour quotationfor...
Thepricerequest tool allowsyouto obtainpricesfor
Weare pleasedto quoteas follows.
s hipm ents .
Wecanquoteyou a gross/netpriceof ...
E-Shi pping helpsyou preparelprint/track/select ...
Thepricesquotedaboveinclude...
on[ ine.
Wecanofferyou a priceof ... per ...
To ... , (ust) sign up/register forllogon to ...
Wecanofferyou too/ooff the retailprice.
Forpricerequests, pleaseuse...
Weatlowa zo/ocashdiscountfor paymentwithin3o
To access shipment details,click...
oays.
Ourpricesaresubjectto a z5o/o tradediscountoff net
orice.
Thegoodsaredelivered to a depot. Wegranta trade/quantity/cash discountof ... % on
Theorderis generated by the computer. our [istorices.
Problems arequicklyidentified. lf yourorderexceeds z,oooitems,we canofferyou a
Informationis transferred
to the warehouse. furtherro% discount.
Theforkscanbe raisedby a simplepumpaction. Deliverycanbe effectedimmediately afterreceiptof
Thissystemmustbe fittedwith detectors. oroer.
Afterthe goodshavebeenchecked, theygo into As requested, we will deliveron palletsto ...
backupstorage. Wewouldbe abteto deliverwithinten davsof
Theunloading hasbeencompleted. receiptof order.

Transportby seais cheaper thantransport by air.

Steelis heavierthanpaper.
Shipping goodsby roadis moreexpensive than
shippingthemby rait.
Sometransoort modesaremorereliable thanothers.
Ourratesare betterthantheirs.
Theirserviceis worsethanours.
Thisshipment will travelfurtherthanthe lastone.
 Usefulphrases le s
andvocabulary

Theaboveorderhasbeenhandedoverto our
I'd liketo ask/enquire
about... fonararding
agentstoday.
I'mcatting about... Theconsignment to yourwarehouse
will be detivered
I'm writingabouVwithregardto ... in Brussets.
Couldyou tell me how much/many/long/often
...?

Forthisconsignment I wouldrecommend/suggest Onegreatadvantage is ...

usingair transport. Themostinterestingfeatureis ...
I recommend/suggest thatyoushipthe goodsby It woutdhetpus reduce/increase/improve/optimize
...
roao. Anothermajoradvantage is/woutdbe ...
We/You shouldalsoconsiderair transportfor ... It wouldalsoguarantee/ensure ...
Thatdepends on yourspecific
requirements.
Anotheroptionwouldbe to ...
0f courseit wouldalsobe possible to ...(instead). First(ty)/First
of att ...
Alternatively,you/wecoutd... Thefirst step/stage (of the process)
is ...
Second(ty) ...
Then...
Ourconsignment is 3 by z by 2.5metres. Afterthat ...
Thisbox measures z by t.5 by 2.5 metres. Thenextstep/stage is ...
Its measurements are20 by 85 by 6o centimetres. Fotlowing that...
Theemptycontainer weighs5,oookg. Finally...
Thenet/tare/grossweightof the containeris ... Thelaststepis ...
kg/tons. Once/After X hashappened ...
Thecontainerb maximum paytoad is ...
Thebox is 4o cm highilong/wide/deep.
Its/theheight/length/width/depthis 4o cm. Thankyoufor informing us aboutan errorin our
December statement. (formaD
Thanks verymuchfor pointingout the mistake.
I'm afraidthereis a problemwith customsctearance. I understand thereis a confusion in addresses/
I'm sorry but therewilt be a detiverydelay. delivery dates.
Wearelookingintothismatterandwill contact you
Thedetaywascausedby a raitstrikein ltaty.
Theconsignment hasto be repacked because the againlatertoday.(format)
cartonis damaged. I witlget in touchwiththe forwarding agentat once.
Therewasa delaybecause of badweather. I'lt takecareof this straightaway.
Therewasa delaybecause the weatherwas bad. I'll get on to that now.
Atthoughthe toadwasn'tsecuredproperly, it arrived I'll seeto thisimmediatety.
intact. I'ttget backto youon thatas soonas possible.
Thetoadwasn'tsecuredproperly, Wewouldliketo apologize for the inconvenience.
but it arrivedintact.
(formal)
In spiteof the strike,the consignment arrivedon
Weverymuchregretthis misunderstanding. (format)
time.
Theresultwasthat the goodsdidn'tleavethe l'm verysorryaboutthat.
Letme apologizefor this detay/mistake/error (once
warehouse untitFriday.
As a resutt,the shipmentarrivedtwo hours[ate. again).
There'sfog at the airportso the flighthasn'ttakenoff Theconsignment mustbe delivered by Friday.
yer. Thelogisticsmanager will be awayuntil Friday.

Wearepteased Pteasefindattached our Droformainvoicefor order

to informyouthatOrderNo3o-rzhas
beendispatchedby trucktoday.
OrderNo3o-rzhasbeendispatched by flight
BAoz3TAtoday.
Wearepleasedto advisethat yourorderNo41846
wasshippedon boardthe vesselOceanLine.
Theconsignmentis dueto arrivein Sydney on z5th
August.
No45-o9-23.
Weenclose a copyof yourinvoice. Theoriginal witl
be sentto youtogether withthe documents on
settlement of our draft.
Wehaveinstructed our banktodayto transfer/remit
the amountof f63zo to youraccount with Royat
Bankof Scotland.
9O I Usefulphrasesand vocabulary

Pleasefindencloseda chequefor 9745.55 in

payment ofyourinvoiceNozlo8lz457.
Weencloseour draftfor $23,84odrawnon Pacific
Bank,Seattle.Couldyou pleaseacknowledge
receipt?
Thankyoufor yourcredittransfer for 4,5ooin
payment of ourJulystatement.
Ourbankhasadvisedus todaythatyourtransfer for
invoiceNoFRrz35hasbeencredited to our
accounL
Wehavereceived yourdraftfor invoiceNo12349.
Thankyoufor sendingit so promptty.

It seems/appears that a mistakehasbeenmadewith

regardto the customsinvoice.
Thereseemsto be a discrepancy betweenthe items
listedon yourJunestatement andthe goods
detivered.
Whenchecking yourstatement, we notedthat invoice
fX 274 hasbeendebitedtwice.
Weare returningyourinvoiceas the z"/odiscounthas
not beendeducted fromthe totalamount.
Couldyou pleaselet us havea conected/an amendeo
invoiceby return?
Pleaseconfirmthe corrected amountof ...
Couldyou makesurethatweightanddimensions of
the itemsarespecified on the commercialinvoice?
 lg r

Glossary of acronyms and abbreviations

APR adjustable palletracking
A5/RS automated storageand retrievalsystem
AWB air waybitt
R/F biltof exchange
BIL bi tto f ta d i n g
BTN Brussels tariffnumber
CAD cashagainstdocuments
CM categorymanagement
co certificate of origin
coD cashon delivery
CRP continuous replenishment
DIP documents againstpayment
DC distribution
centre
DS D directstoredelivery
E DI electronicdatainterchange
ETA estimated timeof arrival
ETS estimated timeof sailing
FCL full containerload
GPC genera[ purpose container
GPS globatpositioning system
HG V heavy goods vehicle
HT5 harmonized tariffsystem
IATA InternationalAirTransportAssociation
tBc intermediate bulkcontainer
tMo internationalmoneyorder
tso InternationaIStandards Organization
JIT just-in-time
LC letterof credit
LCL lessthancontainer load
LGV largegoods vehicle
NVOCC non-vesset operating common carrier
POD proofof delivery
QR quickresponse
RFID radiofrequency identifi
cation
RMS resource management system
RORO ferry
rott-on/rott-off
SCM supplychainmanagement
SMS shortmessage service
3 PL third-paftylogistics
VAL value-added logistics
VAS value-added services
VMI vendor-managed inventory
WMS warehouse management system
e2 l

A-Z word list

Yourtranslation Yourtranslation

A= to access ['rkses] depend:to - on [dr'pendnn]

to accompany [e'krmpeni] destination[,destr'nerJn]
accountIe'kaunt] device[dr'vars]
to acknowledge [ok'nohd3] discrepancy [dr'skrepensr]
actua[ ['ektluell dispatch[dr'spetJ]
adiustable Ie'd3rstabl] to display[dr'spler]
advance[ed'vo:ns] distribution[,drstrr'bjurJn]
advice Ied'vars] draft [drc:ft]
to advise [ad'varz] drivingban['drarvr4 ban]
to align [e'larn] dueto [djurtu:]
amend [e'mend] dumpsite[d,tmpsart]
amount [e'maunt] dupticate['dju:phkert]
appropriate [e'preupriet]
approva[ [e'prurvl] economies of scale
as agleed [az e'gri:d] Ir'konemrz ov skerl]
to assemble[e'sembl] embassy['embesr]
assembly [e'sembli] to enctoseIrn'kleuz]
to aftach [etefl] enquire: to - about
Irn'kwarere'baut]
iB".r bar code [bo: keud] equipped:to be - with
barge [bo:d3] [bi r'kwrptwrd]
batch [batJl] evenly['irvnli]
behalf on - of[onbrhorfov] to exceed[rk'sird]
benefit ['benrfrt] to examine[rg'zemrn]
bogie ['baugr] exhibitor[rg'zrbrta]
break bulk [brerkbdk] expertise[,eksp3r'tirz]
buffer stock ['b,rfe stnk]
f, feature['firJe]
carrier ['karre] fitted: to be - with
cottapsible [ke'lepsebl] lbi'fitrd wrdl
collection [ka'lekJn] fleet [flir]
competitive [kem'petatrv] forecast['fcrkorst]
comply: to - with fragile['f6dar1]
[kam'plarwrd] freight[frert]
to consider [kon'srde] freightforwarder
consignment Iken'sarnment] Ifrert'fcrweda]
consist:to - of[ken'srstov]
to consolidate [kan'sohdertj G to generate['dgenerert]
contractor ['kDntrekte] to get backto [getbak tur]
contract term [ken'trekt ts:m] to granta discount
convenient[ken'virnrent] [grornte drs'kaunt]
to convey [kan'ver] groundspace[graund spers]
courier ['kurre]
credit ['kredrt] handlingdamage
cross-docking[kms'dokrq] ['hendlq 'dremrdg]
Customized['k,rstemarz] to handover[hend'euva]
customs clearance haulagecontractor
['krrstemz'kharens] ['hcrhd3'kDntroktel
hazardous/non-hazardous
D, debit ['debrt] ['hezedes4 non'hezedes]
declaration ['dekle'rerJn] heavy-duty ['hevr'dju:til
deduct [dr'd,rkt]
delay [dr'ler] +!jiir insurancerateIrn'Juerens
rert]
delivery [dr'lrverr] intermediary[,rnte'mi:drerr]
 A-Zwordtist | 93

Yourtranslation Yourtranslation

inventory ['rnventrr] retailer['rirterte]

invoice['rnvors] retrievalIn'trirvet]
to issue ['rJu:] tigid['ndsrd]
rubbish['r,tbrJ]
to labet ['lerbl]
tashingpoints ['leJr4 pornts] s, to schedule ['Jediu:l]
lead time lird tarm] to seallsirl]
lump sum [l,rmp s.Lm] to secure[sr'kiua]
ship [Jrp]
IT maintenance['merntenens] shipment['Jrpment]
manual['mrenjuel] shrink/stretch-wrappin g
to mark [mo:k] IJrr4k/stretJ'rreprr1]
material flow [me'trerrelflau] solutionIsa'tu:Jn]
measurement['me3ement] sophisticated kertrd]
Ise'fistr
mistake:by - [barmr'sterk] sort:to - down[sc:tdaun],
mode of transport to - out[scrtaut]
[meudov trren'spcrt] to span[spren]
to monitor ['monrte] to stack[stek]
to mount [maunt] to state[stert]
stock[stok]
to negotiate[nr'geuJrert] stotage['stcrrrdgl
to note [neut] to straddle['stredt]
to strap[strep]
onward ['onwed] sturdy['sts:dr]
-.1i1 subiect:to be - to
origin ['orrdsrn]
outdated Iaut'dertrd] lbi seb'dsekt
turl
to suggest[se'dgest]
packinglist ['pekrrlhst] suitable['surtebl]
partiat['po:Jl] to suppty[se'plar]
paytoad ['perleud]
pick-up ['prk,rp] tag [tag]
piggyback['prgrbrek] tarpaulin[to:'pcrhn]
to pile [parl] tender['tende]
to placeorders [plers'crdez] termsof payment
point of sale [porntov serl] [tarmzov 'perment]
to prefer [prr'fsrr] Third-Pafi Logistics(lPL)
premises['premrsrz] [0srd'porr la'd3rstrks]
to prevent [prr'vent] timber['trmbs]
prior to ['praretur] toxic['toksrk]
processing['preuses14] to track [trEk]
proculement Ipre'kjuement] trailer['trerle]
to protrude [pre'trurd] to transfer[trens'farr]
to purchase['ps:tJas] transittimes['transrttarmz]

a quotation[kweuterJn] V valuable['veljuabl]
to quote [kweut] value-added
services
[,valju:'edrd'se:vrsrz]
lR,- raw materia[ [rcrma'trerrel] vehicle load ['virrklleud]
to reach [rirtJ] vendor ['vendel
receipthr'sill vessel['vesel]
to recommend[,reke'mend] volume ['voljurm]
to record[rr'kr:d]
to reject[n'dsekt] W warehousing['weehauz14]
reliable[rr'larebl] weight: gross/net/tare -
to remit [rr'mrt] [greusnet teewert]
to remove [rr'murv] well ahead of [wel e'hedov]
replenishmentIrr'plenrJment] wholesaler ['heulserle]
reguirements:to meet - to withstand [wrd'stend]
Imi:t rr'kwarements] to wrap [rep]
e4 l

Non-mrrnrc Mrrnrc

weight r ounce(oz) 28.35grams(g)

(ut0 t6 ounces r pound(tb) o.4Sqkitogram(kg)
14 pOUnOS r stone(st) 5.356kilograms
8 stone r (cwt)
hundredweight 5o.8kilograms
20 cwt r (tong)ton t,ot5.o4kilograms
r tonne (t) r,ooo kilograms

weight r ounce(oz) 28.35grams(g)

(us) 16 ounces r pound(lb) o.454kitogram(kg)
roo pounds r hundredweight (cw| 45.359kilograms
20 cwt r (short)ton (t) 9o7.r8kitograms

length r inch(r in; r') 25.4millimetres(mm)

rz inches r foot (r ft; r) 3o.48 centimetres(cm)
3 feet r yard (yd) o.9r4 metre(m)
ry6o yards r mite(m) r.6o9 kilometres(km)

surface 1 squareinch(sqin) (cm)

6.452sq centimetres
r44 sq inches r sq foot (sq ft) 929.03 cm'
9 sq feet r sq yard (sqyd) o.835sq metre(m)
4,84osq yards 1 acre o.4o5hectare(ha)
64o acres r sq mile (sq m) z.59km'

volume r cubicinch(cuin) 16.4cm'or cc

r7z8 cubicinches r cubicfoot (cuft) o.o28m3
z7 cubicfeet r cubicyard (cuyd) 0.765m3

capacity zo fluid ounces(fl oz) r pint (pt) o.S58titre (D

(lJl0 z pints r quart (qt) r.135litres
4 quarts r gallonGaD 4.545litres

capacity 16 fluid ounces(fl oz) r pint (pt) o.+zl liter (D

(us) z pints r quart (qt) ' o.946liter
4 quarts r gatlon(gal) 3.785liters