Corporate Headquarters www.adroitinfosystems.

com

Adroit Infosystems, Inc info@adroitinfosystems.com

11291 S Portobello Rd, South Jordan, UT 84095. USA +1 888-423-7648

Commercial Proposal

eHospital Systems 
For PT. LECSA BUANA

REKANANTI, BANDUNG, INDONESIA

Prepared By: Ritesh Khaire, Business Development Manager

Document# AIPL-COM-2019-10021A                         Validity: Through 15-May-2019

1. Prices

eHospital Systems - a Commercial for Hospital Software Solution for Charges

One Location

Module License

Outpatient Management Included

Patient Registration
Appointment Scheduling
Consultant / Doctor Management
Doctor Accounting
Health Package
Outpatient Billing
Outpatient Report

Inpatient Management Included

Admission, Discharge, and Transfer (ADT)
Emergency
Nurse Station / Ward Management
Operation Theater
Central Sterile and Supply Department (CSSD)
Discharge Summary
Doctor Accounting
Dietary Management
Treatment Package
Inpatient Billing
Inpatient Report

Pharmacy Management System (PMS) Included

Inventory Management
Outpatient Drug Sale
Outpatient and Inpatient Drug Issue/Return

Laboratory Information System (LIS) Included

Lab Machines Integration Extra

/Machine

Radiology Information System (RIS) Included

Integration with PACS. PACS Software license excluded. 
Adroit will suggest PACS Server Software companies if requested.

Inventory Management System (IMS) Included

Store and Inventory Management
Vendor Management
Purchasing Management

Electronic Corporate and Insurance Claims Management (eClaim) Included

Financial Accounting Integration Included
Integration with 3rd Party Finance and Accounting Software
of client’s choice. Adroit recommends QuickBooks, Tally ERP. 
ERP License and 3rd Party Software License Cost Excluded.

Attendance Management System Included

Attendance Management
Biometric Integration for Attendance

Human Resources & Payroll Management (We can also provide Included
Integration with Software of client’s choice)

Blood Bank Included

Canteen Management Included

Mortuary Management Included

Patient  Feedback Management Included

Patient/Family Portal, Physician Portal and Online Scheduling Included

SMS Configuration Included

Android and iOS Mobile Application Included

Tablet Versions of Smart Queue Management, Nurse Station, Dietary Included

Management, Patient Feedback Management

Electronic Medical Record (EMR) Included

Medical Records & Statistics Included

Management Dashboard and Reports Included

Module License Price Total For EACH Hospital (# of Beds)

Services

Installation Type On-Premise

Customization of Modules and Workflow as per company’s Free

requirement to go-live

Onsite Installation Charges  

Online Training Before Go-Live Free

Online Training After Go-Live Per Hour

Service Charges Total For EACH Hospital   

Final price after the discount

Total Price For EACH Hospital For 1st Year 

Annual Maintenance Charges from 2nd Year and on wards 

(22% of Licensing Cost per year)

2. Payment Terms

1st Installment 2nd Installment 3rd Installment

50% with PO as advance 30% within One 20% within One week
Week from Go-Live* of from completion of all
1st Location in Production. modules.**

All other fees (e.g., Onsite Visit,
Training Fees, etc.) should be
paid in advance.
When multiple Locations are
live, we will consolidate the due
dates by prorating the remaining
period.
*Go-Live is defined as the day
1st Real Patient is admitted
into the live system and
billed.
** Delay due to customer
will not change the due
date of payment. Adroit
will still be liable to
complete the work when
customer is ready.
Annual Fees are due in
advance on the next day
after your account
anniversary.

3. Notes
Pricing Valid for the dates mentioned in this commercial offer. This document must be
signed and accepted by both parties to be valid.
Upon signature, all fees and prices mentioned are fixed for 6 Years and are subjected to
change after that.
All Standard Sub-modules are listed, you may not require all the modules. Customization
discussion will finalize the need after your sign-off.
Before Go-Live, onsite visit Food and Lodging expenses will be charged as per actual
expenses (Food & Lodging, Travel, etc.). Adroit will bear Travel Expenses (Air Ticket, Local
 Commute, Visa Fees etc.). These charges apply regardless of the reason (i.e. Requirement
Gathering,  Client discussion or User Training, etc.).
After Go-Live, all onsite visit expenses will be charged as per actual expenses (Food &
Lodging, Air Travel, Local Commute, Visa Fees etc.) and a fee of US$ 160/day/Person.
Billable days include the travel days as well. These charges apply regardless of the reason
(i.e. Requirement Gathering,  Client discussion or User Training, etc.).
The following work will be done by Adroit on chargeable basis. Adroit will provide the
detailed work and cost estimate for approval before starting the work.
Out of Scope customization development, i.e., new modules need.
Out of Scope Tech Support, i.e., switching to the new server etc.
Out of Warranty Work, i.e., issue due to network changes.
Adroit would be permitted to put Adroit’s eClinic Logo in acceptable size and format in each
Clinic upon agreement. Adroit reserves the rights to mention “Powered by Adroit
Infosystems” in all it's software products e.g. web applications and mobile apps.

4. Time for Implementation, Training and Support

Detailed Requirement Analysis Gathering and Report will take up to Thirty (30) days from
the first installment payment date. Requirement and Delivery will be signed-off by Adroit
and the Client.
Complete Implementation and Customization will take up to Ninety (90) days depending
upon on SRS (Software Requirements Specification).
FreshDesk https://adroitinfosystems.freshdesk.com is used for Technical Support
Ticketing System.
Support will be provided locally by in the same country where the medical facility is located
to ensure a high quality of service.
24/7 Support is available on Phone.

On-boarding Process
Hold an Internal Client Orientation Meeting to share Client's needs and vision with the
team - Within two days
Business Expert / Project Manager Assigned. Single Point Of Contact from Client
Identified - Within two days
WhatsApp Group created to include Client and Adroit Members - Within two days
Kickoff Call to introduce Client and Adroit Teams - Within three days
Weekly checkup calls between Client and Adroit Management to ensure quality delivery
on time.
 Adroit Management available on WhatsApp Group and via email for any critical issues.

Implementation
System Study by discussions with module leads.
Google Sheet is created by Project Manager to capture the customization points for
each module, customer sign-off on the requirement.
Customization starts. Delivery done on Test Sandbox so the customer can see and
play with it. We provide cloud test sandbox even for an on-premise customer at no
extra cost to them.
After some iteration of deliveries to Test Sandbox, Customer Module Lead signs-off on
Delivery. This is done for each module, e.g., Lab, Pharmacy, etc.
After all module leads signs-off the delivery, same customized software is deployed to
production after removing the test data.
Go-Live date planned. Go-Live is considered as 1st day a real patient is admitted to the
system.

5. Payment Mode
Payment will be made to bank in the same country where the medical facility is located or via
PayPal. Transfer instructions will be provided separately.

6. Warranty & Software Maintenance / Support

1. The company will provide comprehensive warranty support during the active contract
period.
2. The company shall provide a warranty to all its software/modules from any manufacturing
defects except hardware, like software debugging, software running problem, software
error, etc.
3. The company shall provide all the updates and upgrades in the base software product free
of cost during the active licensing period.
4. The software maintenance covers only purchased modules.
5. For On-Premise Installations, the software maintenance does not cover the installation of
updates, upgrades, and software on the new server.
6. In the case of any fresh requirement in the ordered modules during the development or
testing phase of ordered software, shall be incorporated without additional cost. New
Modules requirements are excluded and will be discussed separately.
 7. In the event of closure of the organization (Adroit Infosystems) or shifting from current
location of Salt Lake City USA and Delhi-NCR India, Adroit shall ensure continuous support
for the smooth functioning of the software.

7. Hardware and Software Requirements

Client Side Requirement Supported Versions

Operating Systems For Client PC (Desktop / Windows 7, Windows 8, Windows 10 or

Laptop / 2-In-1) higher

Internet Browser Google Chrome

Remote Access software for GUI applications GoToAssist (Provided by Adroit)

Operating Systems For Tablet / Mobile Android Version 4.4 (KitKat) or higher 

iOS Version 11 or higher

Please refer to Annexure 1 for Server Specification for On-Premise Installations.

For more information contact us at contact info mentioned on the cover page or consult with
your account manager.

8. Agreement
The information contained in this proposal constitutes the terms between Adroit Infosystems
and the client PT. LECSA BUANA REKANANTI

All prices agreed upon will be honored by both parties. Continued services after that time will
require a new agreement.

Authorized Signature: The undersigned agrees to the terms of this contract on behalf of the
organization or business

For Adroit Infosystems For PT. LECSA BUANA REKANANTI

USA
Manoj Verma
President and CEO
Annexure 1
Specifications for eHospital Systems

Software Requirements
Database Server

Microsoft Windows Server 2012 (Enterprise/Standard Edition) or

Operating System
above, 2017 Preferred

Database System MS SQL 2017 (Enterprise/Standard Edition)

Application
Application Server

Microsoft Windows Server 2012 (Enterprise/Standard Edition) or

Operating System
above, 2017 or above Preferred

Client PC (Desktop / Laptop / 2-

2-In-
In-1)

Operating System Windows 7, Windows 8, Windows 10 or higher

Browser Support Google Chrome

Remote Access software

GoToAssist (Provided by Adroit)
for GUI applications

Tablet / Mobile

• Android Version 4.4 (KitKat) or higher

Operating System
• iOS Version 11 or higher

Corporate Headquarters www.adroitinfosystems.com

Adroit Infosystems, Inc info@adroitinfosystems.com
11291 S Portobello Rd, South Jordan, UT 84095, USA +1-888-423-7648
 Server and Internet Specifications

• Application Server - One

• Database Server - One
• Reporting + UAT Server – One, With manual failover mode
Configuration #1
• Minimum Configuration for each server: Quad Core Processor, 32 GB
RAM, 500 GB of usable disk space in RAID 5 mode, RAID 10 is better.
Solid State Drive is preferred over Hard Disk Drive. Go with lower RAID
for SSD.

• Application Server with Network Load Balancing

• Database Servers – Two, Failover Clustering with auto failover mode
• Reporting + UAT Server – One, With manual failover mode
Configuration #2
(Preferred)
• Minimum Configuration for each server: Quad Core Processor, 32 GB
RAM, 500 GB of usable disk space in RAID 5 mode, RAID 10 is better.
Solid State Drive is preferred over Hard Disk Drive. Go with lower RAID
for SSD.

Internet
Minimum 8 Mbps per site.
Bandwidth

Backup,
Backup, Archival & Retrieval and Controls
• Daily backups - complete backup, differential backup, transaction log
backup using MS SQL server scheduled utilities or third party utilities.
Backup
• Weekly backups - Writing on device for storage
• All weekly backups will be verified before storage.
• Making two copies of daily backups and sending one copy offsite
Archival &
• Backup to be restored on development and training server on weekly
Retrieval
basis

Controls • All passwords to be changed on a monthly basis.

Corporate Headquarters www.adroitinfosystems.com

Adroit Infosystems, Inc info@adroitinfosystems.com
11291 S Portobello Rd, South Jordan, UT 84095, USA +1-888-423-7648