Proposal

For
Improvement of Automobile Servicing

Prepared for
Mr. Shariq Tariq, Director
Toyota Service Center

By
Muhammad Mursaleen
Legal Advisor
Syeed & syeed Co.

December 30, 2019

 Syeed & Syeed Co.
'Financial consultant and Business Development specialist'
Dany Tower, Hall Rd,
Lahore, Punjab 54000

December 30, 2019

Mr. Shariq Tariq, Director

Toyota Service Center
Main Walton road, Defense,
Lahore, Punjab 54000

Dear Mr. Tariq:

Submitted for your review is our proposal regarding the improvement of automobile
servicing. This document is in response to your October 15, 2019, letter and our subsequent
discussion.
Within our report, you will find the following supporting material geared towards your
request:
 Industrial Profile and Market Analysis……………………………. page 6
 Technical examination……………………………………………...page 6
 Qualification and experience…………………………………….…. page 7
 Proper service work…………………………………………………. page 8
 Time and cost…………………………………………………..........page 8

Thank you for your interest in our cooperation and advisory. We look forward to serving you
and will call within two weeks to finalize the arrangements.

Sincerely,
Muhammad Mursaleen
Legal Advisor
 Table of Contents

Abstract ................................................................................................................................................... 4
1.0 Introduction ................................................................................................................................. 5
1.1 Purpose.......................................................................................................................................... 5
1.2 Problems ....................................................................................................................................... 5
1.2.1 Cost and transparency ........................................................................................................... 5
1.2.2 Warranty and Free Service .................................................................................................... 5
1.2.3 Consumer Satisfaction /Disappointment ................................................................................ 5
2.0 Discussion ................................................................................................................................... 6
2.1 Industry Profile and Market Analysis ..................................................................................... 6
2.2 Technical Examination ........................................................................................................... 7
2.3 Qualification and Experience ........................................................................................................ 8
2.3 Personnel ................................................................................................................................. 8
2.5 Proper service work ...................................................................................................................... 8
2.6 Estimation of Time and Cost ........................................................................................................ 9
3.0 Conclusion ........................................................................................................................................ 9
3.1 Major Concern .............................................................................................................................. 9
3.2 Recommendation .......................................................................................................................... 9
4.0 Glossary ............................................................................................................................................ 9

Table of Figures

Figure 1 Standard automobile service ..................................................................................................... 6

Figure 2 Automobile industry segmentation ........................................................................................... 6
Figure 3 technical Examination ............................................................................................................... 7
 Abstract

The automobile repairing industry in Pakistan is developing at an exceptionally quick rate

however the quality still doesn't reach to the highest destination. Because of development in-
vehicle technology the service requirement of vehicles has become technology dependent.
The demand for exceptionally gifted technicians is on the rise. Therefore, there is a great
demand for systematic service retailing.
Coordinated electronic frameworks and complex computers control vehicles and their
presence while on the road. This expanding advancement of autos requires laborers who can
utilize modernized shop gear and work with electronic equipment while keeping up their
abilities with conventional hand devices. We depict the issues experienced by the customers
and how the recreation study lit up a pathway to critical enhancements in client care and
financial profitability.
Fundamental recommendations have been made and the service center can begin executing
them for the improvement in current help quality level and improve their business
performance.

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 1.0 Introduction

1.1 Purpose

This is a proposal to Toyota service center Lahore, Pakistan to understand the market
probability, existing state of automobile repairing business industry, ongoing issues in vehicle
adjusting business and a guideline of quality service.

1.2 Problems

1.2.1 Cost and transparency

The biggest problem that people face during servicing is pricing and transparency. People are
not known with the troubles involved in servicing and hence get played by the mechanics.
Problems faced by people while vehicle servicing are

 The right cost, advice or quality of products.

 Instead of repairing the parts, the service center replaces them, thus increasing the
cost.

 whether parts used are genuine.

1.2.2 Warranty and Free Service

The automobile service center provides at least three free services once you purchase a new
vehicle. Also, a certain warranty is attached to the parts and equipment used in the vehicle.
There's always a sense of problem if labor cost is included or not, which parts are included in
the warranty and what all parts will be replaced in the free services.

1.2.3 Consumer Satisfaction /Disappointment

Consumer satisfaction /disappointment is currently the key component in the estimation of

the service quality level. Disappointment may happen at any collaboration among client and
seller. Adjusting of the vehicle must be helped out through a consecutive procedure but entire
exercises can be arranged as unmistakable activities and Insignificant activities.

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 Figure 1 Standard automobile service

2.0 Discussion

2.1 Industry Profile and Market Analysis

The Annual Growth Rate of fixing of automobiles in Pakistan during the most recent years
has been 23.11%. The development rates above 4 wheeler industry vehicles, 4-wheelers, 3-
wheelers, and 2-wheelers, are 23%, 39%, 18%, and 17% individually. Numerous expert is
going to set up repair service outlets. Workshops can use 80% of the all-out limit and the rest
is unutilized. The workshop proprietor needed to bring about certain expenses during the
servicing. After the installment of costs there stays a 30% overall gain.

Figure 2 Automobile industry segmentation

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 2.2 Technical Examination

When mechanical or electrical difficulties happen, technicians initially get a description of

the issue from the owner or from the fix repair service estimator or analyst who composed the
fix request. To find the issue, technicians utilize an indicative methodology. This is the most
indispensable and essential part. If the bogus expectation is finished by the technicians it
would cause both the time and cost loss.
Initially, they test to see whether parts and frameworks are secure and working appropriately.
At that point, they disconnect the segments or frameworks that may be the reason for the
issue. As a component of their examination, experts may test drive the vehicle or utilize an
assortment of testing equipment, including installed and hand-held computers or compression
gauges. These tests may show whether a segment is restored or whether another one is
required. Accuracy and proficiency are basic in diagnosing and fixing vehicles, as parts are
progressively costly, and timely fixes enable shops to take on more business.

Figure 3 technical Examination

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2.3 Qualification and Experience

Sayeed & Sayeed is a group of very skilled legal representatives with the varied ranging
lawsuit, transactional and advisory skills. It was established as a result of a merger between
two proficient litigation chambers of Lahore i.e. Sayeed Akhtar & Co. and Sayeed Ahmad
Advocates and Legal Consultants. The current associates of the firm i.e. Hafez Saeed
Akhtar and Barrister Haider Rasul Mirza are the second generation skilled professional legal
practitioners with over fourteen years of toughened active litigation experience, with the
added advantage of portrayal on the wisdom of the two senior advocates of the legal
profession.
Generally, the firm deals with civil, commercial, constitutional and criminal litigation in the
Trial Courts, High Courts and Honorable Supreme Court of Pakistan. Barrister Haider
oversees the criminal litigation being conducted by the firm whereas Mr. Hafez looks after
the civil litigation and commercial litigation and the advisory work conducted by the firm.
The firm is well known for its high honor and competence. Its main strength is hard work,
sincere advice, strict discretion and a thorough understanding of the legal system of Pakistan.

2.3 Personnel

Each of our advisory and consultant chambers is staffed by skilled legal representatives. The
following individuals have been assigned to Sayeed & Sayeed Co.
Ahmad Mobeen

Ahmad Mobeen has completed his LLM (Masters of Law) from Government Law College,
Lahore with a specialization in Corporate Laws of Pakistan.
For gaining practical exposure Ahmad joined Iqbal & Co. Advocates and practiced with Mr.
Muhammad iqbal for over three (03) years. He moved to Karachi Electric Supply Company
(KESC) as Senior Associate (Legal HR) with symmetrical Legal HR roles administrative
responsibilities. However, in July 2009 he left united bank Pakistan Ltd as Section Head.
Ahmad will be in charge of your account regarding any assistance.
Tahir Kamal
Tahir Kamal specialized in providing high-quality service in the field of advisory, corporate
and secretarial practices since 2005. has over 11 years’ experience of working in the advisory
and consultant sector where has been professionally associated.
He will be your primary troubleshooter and maintenance person.
2.5 Proper service work

Automobile repair service technicians' and mechanics' obligations have advanced from basic
mechanical fixes to significant level innovation related work. Today, coordinated electronic
frameworks and complex computers control vehicles and their presentation while out and
about. This expanding advancement of autos requires laborers who can utilize modernized
shop gear and work with electronic equipment while keeping up their abilities with
conventional hand devices. Technicians must have undeniably expansive information on how
vehicles' perplexing segments function and communicate. They additionally should have the
option to work with electronic demonstrative gear and advanced manuals and reference
materials.
Through the Internet or from programming bundles, most shops get programmed updates to
specialized manuals and access to makers' repair service data, specialized assistance notices,
and different databases that enable technicians to stay aware of normal issues and to adopt
new methods.
2.6 Estimation of Time and Cost

Appropriate estimation of time and cost both are indispensable for the standard client.
Individuals in Pakistan have a characteristic propensity to deal with the repair service cost. A
standard cost must to be set up for the client and the rebate offered ought to be set for the
customary client. After legitimate examination, standard time and cost is given to the client
affirmation so the client can guarantee his autos once more into a particular time
According to the given cost, the bill will be made. Any further remembering for cost advises
the client through some computerized correspondence framework. After that, a legitimate and
correct bill can guarantee a quality car repair service

3.0 Conclusion

3.1 Major Concern

A lot of process activities are recognized that are necessary to follow and manage. That’s the
only way to give the standard service that customers expect.

3.2 Recommendation

Quality control is the only method that is provided by the independent quality controller and
suggests the operational checks and needed corrections. If there is no quality control in a very
company whose main activity is to keep up vehicles, the likelihood of mistakes is enlarged,
which can be expensive any analysis must be created considering the advantages of
implementing quality control into service workshop.

4.0 Glossary

a system of maintaining standards in manufactured

Quality control
products by testing a sample of the output against the
specification

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Workshop a room or building in which goods are manufactured or
repaired.

Servicing perform routine maintenance or repair work on (a vehicle

or machine.

Industrial Profile Industry profiles are in-depth documents that give insight
into an industry, where it came from, and where it
appears to be going. A typical report looks at
the industry leaders, forces affecting the industry and
financial data for the industry

Market Analysis the activity of gathering information about conditions

that affect a marketplace.

Personnel people employed in an organization or engaged in an

organized undertaking such as military service.

List of Acronyms
LLM Masters in Law and Legislation
KESC Karachi Electric Supply Corporation
HR Human Resource

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