1.

Draw a diagram showing with arrows how compensation at Hotel Paris should influence
employee performance, which should in turn influence Hotel Paris performance. Include at
each level specific examples of compensation policies, employee behavior, and Hotel Paris
outcomes.

Compensation Policy
Employee Incentive Pay for Perfomance Merit Pay Competency-based Pay

Employee Behavior
Enhanced employee understanding
Improved employee satisfaction Greater employee commitment
of organizational “big picture”

Hotel Paris Outcome

Increased worker output Fewer bottlenecks in Increase return rate of
Increased length of stay
per hour workflow guests

2. Would you suggest Hotel Paris implement a competency-based pay plan for its non-
managerial staff – why or why not?

Yes, I suggest Hotel Paris implement a competency-based pay plan for its non-managerial staff as it
would help the hotel to achieve its competitive strategy through improving individual efforts and
consequently, organizational performance. Implementing such plan will also help the company to hire
and retain a top workforce which will lead as the end to improve the achievement of superior guest
sevice.

3.

Job Ranking List

Job Ranking Job Title

1 Front Desk Clerks
2 Valets
3 House Keepers
4 Phone Operators
5 Waitstaff
6 Security Guards
7 Groundskeepers
 Paired Comparison

Job Title Front Valets House Phone Waitstaff Security Groundkeeper

Desk Keepers Operators Guards
Clerks
1. Front Desk Clerks 2 2 2 2 2 2
2. Valets 2 2 2 2 2
3. House Keepers 2 2 2 2
4. Phone Operators 2 2 2
5. Waitstaff 2 2
6. Security Guards 2 2
7. Groundkeeper 2

Mazin 0912639134

Saif.shf 0922288143

Rania 0912405733

Osama 0909604015

Doritos 0912656034