6 Strategi Membangun

SMART GOVERNMENT
Tony D Susanto, Ph.D., ITIL, COBIT
Head of Researcher
E-Government & IT Governance Research Center
Institut Teknologi Sepuluh Nopember (ITS)
http://is.its.ac.id/rg/egov-itgov

Chapter President
Association for Information Systems – Indonesia chapter
www.aisindo.org
 Perkenalan
Tony Dwi Susanto, Ph.D., ITIL, COBIT
 Ph.D. in Computer Science, topic of e-Government & Adoption from the
Flinders University of South Australia, granted the Australian Leadership
Award (ALA) Scholarship
 Lecturer at Department of Information Systems & Head of Researcher at
e-Government & IT Governance Research Group ITS-JICA
(http://is.its.ac.id/rg/egov-itgov/)
 e-Government CONSULTANT:
Pemkot Surabaya-Dinkominfo & Bappeko (2014 - now), Pemkab
Trenggalek (2017), Pemkot Kediri (2015 – now), Kab. Blitar (2014),
Northern Territory Government Australia (2011),
South Australia (2011-2012)
 Chapter President Association of Information Systems – Indonesia
chapter (AISINDO) http://aisindo.org/
 Expert staff of Badan Standar Nasional Pendidikan (BSNP) (2016)
 Designer team of Tata Kelola Penjaminan Mutu Dirjen Dikti (2017)
 Email : tonydwisusanto@is.its.ac.id
 HP/WA : 081217762280
 PROJECT & RESEARCH Experiences
in e-Government (2003 – Now):
1. Masterplan e-Government
2. SMS-based e-Government
3. E-Government Adoption
4. E-Government Trainings
5. Command Center (Feasibility Study & Design)
6. Designing Fiber Optic Network for a city
7. e-Government Evaluation – City scope (Audit, Maturity, Asset)
8. Priority of Online Public Services
9. Classification of IT Projects – City scope
10. Organization Structure of Dinkominfo
11. Job Analysis (Tupoksi)
12. ICT Key Performance Indicators & targets in RPJMD
13. e-Health for city application
14. Swara Warga application
15. e-Surat application
16. Data Integration (LAKIP, LKPJ, LPPD):
Business Processes, Data Owner, & Application
17. Content Management System (CMS) for Government Resource Planning (GRP)
BOOKs Publication
Order: service@aisindo.org SMS/WA: 08123037371
E-GOVERNMENT & SMART CITY “WAJIB”
di INDONESIA
 PermenPAN RB No 5 Tahun 2018: Panduan Evaluasi SPBE (e-Government)
 Permen Kominfo No. 14 Tahun 2016:
Nomenklatur Dinkominfo (“Smart City”)
 UU No. 23 Tahun 2014 (Bab XXI Pasal 386 - 390) UU Pemerintahan Daerah
tentang Inovasi Daerah.
 Inpres No. 3 Tahun 2003:
Kebijakan dan Strategi Nasional Pengembangan e-Government.
 UU No. 14 Tahun 2008:
Keterbukaan Informasi Publik
 UU No. 25 tahun 2009, Pasal 23 & 24:
Sistem Informasi Pelayanan Publik
 Peraturan Pemerintah No. 96 tahun 2012, Bab III:
Pelayanan Terpadu Satu Pintu (PTSP)
 Peraturan Pemerintah No. 82 tahun 2012:
Penyelenggaraan Sistem & Transaksi Elektronik

 Rancangan Peraturan Presiden tentang Penyelenggaraan Sistem Pemerintahan

Berbasis Elektronik (e-GOVERNMENT)
 e-GOVERNMENT ?

eGovernment is the use of information

and communication technologies (ICTs)*
to improve the activities of public sector
organisations. (egov4dev.org)

* Including telepon, fax, mobilephone, SMS, Internet, sosial

media, dll
 “Smart City”?

Smart city as a high-tech intensive and

advanced city that connects people,
information and city elements using new
technologies in order to create a sustainable,
greener city, competitive and innovative
commerce, and an increased life quality.
(Bakıcı et al., 2012)
6 Aspects of Smart City

1. Smart PEOPLE
2. Smart LIVING
3. Smart ENVIRONMENT
4. Smart ECONOMY
5. Smart MOBILITY
6. Smart GOVERNANCE
 “Smart City”?
 Ultimate Goal: INCREASE LIFE QUALITY
 INTEGRATED City Assets (Physical, Business, Social & IT infrastructures)
 AUTOMATED
 MONITORED
 PREVENTIVE (not just RESPONSIVE)
 Utilizing: ICT, Internet of Things (IoT), Sensor, …
Untuk KOTAnya SMART maka
GOVERNMENT harus SMART!

BAGAIMANA STRATEGINYA?
 Strategi 1:
Perlu PAYUNG HUKUM +
IT LEADERSHIPS Tinggi!
(jika perlu PAIN Points: KPK,
BPK, BPKP, dll)
Fakta: “Pegawai/Organisasi Pemerintah Lebih
Beriorientasi CONFORMANCE regulation &
supervisors) daripada PERFORMANCE”
 Perlu IT Leadership Tinggi & Payung Hukum

IT Governance = Value Delivery to the business + Compliance

 Mindset Feudal di Birokrat

 Struktur formal HIRARKI  Masyarakat yang Butuh Layanan,

 Manajemen berdasar PERATURAN mereka tidak butuh masyarakat.
(tidak flexible)  Beriorientasi PIMPINAN, Bukan Pelanggan.
 KASTA lebih tinggi  “TIDAK DAPAT DIPECAT”, meski tidak perform
 DIHORMATI  Bekerja Berdasar JAM KERJA & KEHADIRAN, Bukan
 DILAYANI Berdasarkan Kinerja
 KARIR Berdasar Masa Kerja (Pengabdian), Bukan Unjuk
Kerja
 Mindset Citizen-Centered Service

 Berdasar KEPUASAN MASYARAKAT

 INTEGRASI LAYANAN antar Organisasi Pemerintah
 Masyarakat = CUSTOMER + Pemilik Pajak PEMILIK Layanan Publik
 KEADILAN & KESETARAAN Kualitas Layanan
Dapatkan Komitmen Pimpinan Puncak!
 Strategi 2:
Manajemen Khusus SDM TI Organisasi
Pemerintah:
 Bermitra dgn PT prodi TI
 Training rutin untuk Pejabat & Staf
 Sistem Rotasi PNS khusus TI
 Jenjang “Karir” SDM TI
 Pemisahan Honorer TI vs. PNS
 FAKTA:
Kekurangan & Kelemahan Kompetensi TI
di hampir 514 kabupaten & Kota di Indonesia
• PP No. 18 Th. 2016 Ps. 40 ayat 4.e:
Komunikasi & Informatika + PERSANDIAN + Statistik
• Moratorium penerimaan Pegawai Negeri Sipil (PNS)
hingga 2018
• Rendahnya Keinginan SDM TI bekerja di organisasi
Pemerintahan.
• Rendahnya kompetensi TI di berbagai level organisasi
pemerintah (strategic, managerial, operational levels; ICT
technical & management)
• Rendahnya IT Leadership & Champions (agent of change)
• Sistem Rotasi SDM yang terlalu cepat & kurang
memperhatikan kompetensi, latar belakang pendidikan &
penguasaan bidang.
 Strategi 3:
ADOPSI + ADAPTASI
Model-Model e-Government sesuai
Karakteristik Pemda & Organisasi
(model bisnis, teknologi,
kampanye, dll)
 Fakta: SANGAT LUAS & BERAGAMNYA
INDONESIA
• 16.056 islands • 262 million people
(the largest archipelago country in • 1340 tribes
the world)
• 300 ethnic groups
• 514 cities/regencies
With diversities in religions, languages, culture,
• 34 provinces habits, characteristics, & economics.
 Strategi 4:
Mendorong & Memfasilitasi
Pemerintah Pusat menuntaskan
Proyek
PALAPA RING &
PEMBANGKIT LISTRIK
Fakta: Pengguna Internet di Indonesia konsisten
Meningkat khususnya via koneksi Mobilephone
 JUMLAH PENGGUNA Tinggi, tetapi
KUALITAS PENGGUNAAN Rendah
Survey Indonesian Internet Service Provider
Association (APJII) Oktober 2017:
 Total Pengguna Internet Indonesia: 132.7 Juta
(50.4% Populasi Indonesia)
 70% of the total Internet users in Indonesia
access the Internet through mobile devices
 Mainly Student, followed by private sector
employees and those in the health sector.
 The most popular activity: Social Media, followed
by entertainment and news.
There are large areas haven’t covered
by Electricity Transmission lines
On progress: Development of 36,000 km (+ 20,000 km backhaul)
Fiber Optic network to connect all cities/regencies in Indonesia
in 2019 (the Palapa western ring will be completed in Feb 2018)
 Strategi 5

Penetapan DEWAN TIK

Kota/Kabupaten &
GCIO Nasional
 Absent nya Konduktor
Implementasi TIK
Level Nasional & Kota
 In national level, there are 3 Ministries who overlap regulating & managing e-
government & Smart City & there is no CIO body:
• Ministry of Ministry of Home Affairs (Kementrian Dalam Negeri)
• Ministry of Communication and Informatics (Kementerian Komunikasi dan
Informatika)
• State Minister for the Empowerment of State Apparatus (Kementerian
Negara Pemberdayaan Aparatur Negara)

 In local level, Department of Communication & Informatics is just as a

Coordinator, there is no CIO & governance body

 In local level, based on the regulation of Ministry of Communication &

Informatics 2016 No. 14, the Governance function is in charge to Kepala Seksi
(Eselon IV) who is low level and does not have authority to other departments in
a city/regency level.
STRUKTUR ORGANISASI
Strategis & Penting!
STRUKTUR Organisasi + PROSES mengubah
SUMBER DAYA  VALUE LAYANAN IT
IT Government & IT Management
 Strategi 6:

PERENCANAAN JANGKA
PANJANG & MENYELURUH
E-Government
 1
IT/e-Government & Smart City is TOOL,
Business, VISION & MISSION of Government
is the BOSS/Goal
(“IT Success” = “Indeks Kinerja” RPJMD achieved)
(“Smart City Success” = Citizens’ LIFE QUALITY
improves)

IT & Business must be ALIGNED

 EA/ Masterplan of e-Government
 Processes & IT Activities are defined based on
Stakeholders’ Needs & Business Goals
 2
To achieve “IT Success”, IT alone is not enough!
 To achieve “IT Success”, IT alone is not enough! 2

IT Infrastructure & APPLICATIONs

Money

Regulation & Policy

Project Management IT Strategy & Masterplan
Change Management IT Human Resources & Skills
Business Processes IT Leadership

Function/Structure IT Adoption & Promotion

IT Processes & Activities Data & Information

IT Governance & Management

 3
“IT without Masterplan”
- Not fit/support Organization/business goals so it will
not be used effectively.
- Just Reactive and “Tambal-Sulam”
- Not Compatible (difficult to be integrated with other IT
Systems)
- Not anticipate future trends & needs
- Costly
Membuat IT & Business Selaras
dengan IT MASTERPLAN
Arsitektur BISNIS

Arsitektur INFORMASI

Arsitektur SISTEM INFORMASI

Arsitektur BASIS DATA

Arsitektur INFRASTRUKTUR TI
 SKPD “B”
Informasi SKPD “C” BLUD “A”

Informasi

Informasi
Aplikasi 1 1 JARINGAN: Fiber Optic, VPN, LAN
SKPD “G”
SKPD “D”
Informasi

Aplikasi 2
SKPD “F”
SKPD “A”

Informasi Informasi Informasi

Aplikasi 3
Aplikasi 3 2 APLIKASI
SKPD “E”
3 SDM-IT
4 TATA-KELOLA &
Informasi MANAJEMEN IT
Contoh Arsitektur Data Dispendukcapil
 E-Governance needs End-to-End
Applications

GOVERNMENT GOVERNMENT
G2C G2G
CITIZENS
G2E
G2B
EMPLOYEES
BUSINESSES
Musrenbang  e-Planning  e-Budgetting  e-Delivery
 e-Project  e-Controlling  e-Performance
E-Public Services EIS/Dashboard
E-Participation DSS
Business Intelligence
Transaction Processing Systems
6 STRATEGI MEMBANGUN SMART GOVERNMENT:

1. PAYUNG HUKUM + IT LEADERSHIPS Tinggi!

2. Manajemen Khusus SDM TI Organisasi Pemerintah
3. ADOPSI + ADAPTASI
Model-Model e-Government sesuai Karakteristik Pemda &
Organisasi
4. Mendorong & Memfasilitasi Pemerintah Pusat menuntaskan
Proyek
PALAPA RING &
PEMBANGKIT LISTRIK
5. Penetapan DEWAN TIK Kota/Kabupaten &
GCIO Nasional
6. PERENCANAAN JANGKA PANJANG & MENYELURUH
TERIMA KASIH
Email: tonydwisusanto@is.its.ac.id
Phone./WA/SMS: 081217762280

Head of Researcher, Lab-Based Education (LBE)

e-Government & IT Governance
Institut Teknologi Sepuluh Nopember (ITS)
http://is.its.ac.id/rg/egov-itgov