Professional Documents
Culture Documents
Recognize the essence of financial system and banking and globalisation processes
Describe how financial markets function as well as the proper development of its structures
Possess skills to apply basic methods and tools in forecasting financial and banking processes
Apply norms and standards in economic analysis practice
MBA 161 SERVICE MARKETING 202
The Gaps Model Of Service Quality
Customer Research Customer Segmentation and Customer Equity
Customer Equity and Life time Value
Service experience and Recovery
Service experience and Recovery
Physical evidence Employees’ role in service delivery
Customer participation and service pricing
205
MBA 188 MONEY AND CAPITAL MARKET 206
MBA 189 CUSTOMERS RELATIONSHIP MANAGEMENT IN BANKING AND
INSURANCE 207