About the Profile

Designation:​ Associate Manager - Operations & Delivery

Number of openings:​ 2
Prior Work Experience :​ 1-3 years
Qualifications: ​UG or PG from a Premier College
Probation Period: ​6 months
CTC:​ upto 6.00 lakhs Fixed plus Performance Variable of Rs. 1.2 Lakhs
Job Location:​ Noida

About the Company

OysterConnect.com is a fast growing Company in a unique business space. OysterConnect.com has

built India’s largest network of students from top notch Business Schools. This unique network is
leveraged by OysterConnect.com to complete tasks outsourced to it by companies. All such tasks are
Project Managed via the Student Collaboration Platform OysterConnect.com. The students work
from anywhere at anytime to achieve these tasks. They get paid on achievement of these tasks. This
efficient crowdsourced system helps companies to achieve product transactions, product listings,
hiring, training of business partners. Our customers include TripAdvisor, Shiksha, Nestle, Microsoft,
Google, GSK & Quikr.

Culture at OysterConnect.com: ​We are particularly proud of our culture. OysterConnect.com

provides the culture of a startup along with the structure of an established company. Employees
have easy access to Senior Management and participate in decision making. There is complete
transparency relating to processes and decisions related to growth etc. At the same time there are
clear cut HR policies for leave, compensation, structured and regular performance reviews and
most importantly respect for work-life balance - for e.g people are expected to complete their work
within 8 hours and not spend unnecessary time in office.

Job Description

An Associate Manager - Operations & Delivery is part of the Project Management team at
OysterConnect.com and is responsible for Launching and Managing Projects on the portal
OysterConnect.com. Following will be the key responsibilities of an Associate Manager - Operations
& Delivery:
Project Listing & Portal Management

● Engage with the Client Project Manager to Use OysterConnect.com’s interface to post project
details, acquire students, invite applications, select students, train & assess students, release
certificates and to raise stipend requests. Create and implement processes to improve
operational efficiency.

​Student Onboarding
● Acquire and select interested students to work on the assigned projects.
● Create comprehensive training programs to ensure that students are Project ready.
● Ensure students get started on the project tasks.

Customer Engagement & Account Growth

● Engage with Customers (Senior Managers in companies like TripAdvisor, Shiksha.com, GSK,
Microsoft, Nestle, Yatra.com & Quikr) to understand project details, flesh out execution
plans, provide training on OysterConnect’s Project Management Dashboard & Student
management processes, and regular consulting to iron out project level operational issues.
● Responsible for maximizing the efficiency of the assigned accounts by ensuring systems and
processes.

​Inter Departmental Engagement

● Engage with Top Management & Sr. Manager - Operations to implement ideas to improve
operational efficiency.
● Engage with the Marketing Team to implement ideas to improve student applications on
your Projects & Internships.
● Recommend simple features / functionalities to the Tech team in order to improve user
experience and efficiency on OysterConnect.com
● Engage with Commercial team to ensure timely raising of invoices for the assigned accounts

Desired Candidate Profile

● Excellent Deadline Orientation

● Excellent Communication Skills
● Excellent Email Writing & Content Making Skills
● Outstanding Process Orientation
● Outstanding Ownership
● Excellent MS Excel Skills
● Ability to communicate in simple and precise manner
● Ability to negotiate and convince in a logical manner
● Ability to Mentor and solve problems
● Willingness to use technology effectively to improve efficiency
 ● Ability to step up and take charge as and when required

Reward and Recognition

1. Compensation for this role is comparable with best in class.

2. Most employees in this role get promoted within a year of joining.
3. It provides an opportunity to engage with the Senior Management Team at
OysterConnect.com on a daily basis
4. Above all it is an opportunity to be a part of a unique and growing business model

Role Specific FAQs

1. How would I describe this job to someone outside the Company ?

○ It is a 360 degree role which starts from understanding the customer requirements
to acquiring students / freelancers to later training them to achieve the expected
deliverables.
2. Would I have Revenue Targets?
○ You will have specific operational output as part of your performance deliverable.
3. Will I get a team or is it an individual contributor role?
○ This is an Individual Contributor role.
4. Will I be expected to bring in new Customers?
○ No, you would be working with existing / onboarded customers only. However you
will be expected to engage with the Sales team to carve out the operational details of
any new proposition. You will also be expected to nurture and grow the assigned
customers.
5. Will I get an opportunity to engage with Corporates?
○ Yes, you will be in constant touch with the Corporate Personnel throughout the
course of the engagement.
6. Who would I report to?
○ You will report to the Sr. Operations Manager. You will also work very closely with
the CEO.
7. What sort of growth / learning opportunities can I expect over a period of 2-3 years?
○ Subject to performance, you will get an opportunity to manage bigger and much
more complex accounts. All high performers are promoted to the next level within 1
year of joining. In terms of learning, you would go through a complete
transformation wherein you would become extremely fluent with all the business
essential tools and platforms like Google Spreadsheet, Presentations, Project
 Management & Data Collection Apps. You will also gain experience on how
companies / functions / products are run and managed.

Click here​ to learn more about our Company & Culture