02.01.

2017
DELHI JAL BOARD
GRIEVANCE REDRESSAL MECHANISM
For registering a grievance related to wrong reading, billing, and arrears, one can call our 24X7 Customer
Care Center number1916 (Toll Free). Always quote your KNO & Mobile no. while registering a complaint.
Consumer can also register grievance directly through Revenue Management System portal on
www.djb.gov.in

A grievance may be lodged with Zonal Revenue Officer (ZRO) concerned. In case it is not resolved within
10 days it may be taken up concerned Dy. Dir./ Jt. Director, Still if a consumer not satisfied he may contact
at DJB Headquarters by referring earlier communications.

Zonal Offices Officer Name / Mob. Office Address Service Area

Jt. Dir. (Rev.) Sh. A.K. Kaushik Room No. 508, Varunalaya Ph-II, Karol Bagh, New Delhi.
(Central/ Mob.9650290790 Ph. 23557792
North West)
ZRO office, Nay a Bans, Turkman Gate, Charkhew alan,
B-Building,Varunalay a Chandni Chock, Pahari Dhiraj, Bazar Sita Ram,
ZRO (CZ)- I Smt. Harbhajan Ka ur
Complex, Karol Bagh, , Chawari Bazar, Sadar, Teliwara , Ajmeri Gate.
Jhandewalan Mob. 9650474009
New Delhi,
Ph. 23612792
ZRO office , Tibiy a 6- Tooti, Pahar Gunj, Choona Mandi, Bapa
Sh. Paras Ram Sharma Collage, Karol Bagh, Nagar, Regarh Pura, Old / New Rajinder Nagar,
ZRO (CZ)-II
Mob. 9313646378 New Delhi Karol Bagh, Beadon Pura, Sarai Rohilla, Rohtak
Tibiya Collage
Ph. 23546251 Road, Manak Pura, Shidi Pura, Modal Basti, Faiz
Road, Niwala.
ZRO office , Nimri Colony, Bharat Nagar, Ashok Vihar,
ZRO (N./West)-III Sh. Rakesh Kumar Sharma OHT, Ashok Vihar, Lawrance Road, Pitam Pura, Prashant Vihar,
Ashok Vihar Mob. 9650094230 New Delhi Shalimar Bagh, Shalimar Village, Wazirpur,
Ph. 27301456 Industrial Area Wazirpur.
Dy. Dir.(Rev.) Sh. Naresh Kumar Room No. 508, Varunalaya Ph-II, Karol Bagh, New Delhi.
HQ-II Mob.9818389922 Ph. 23557792, 107
ZRO office , Near Padam Nagar, Basant Lane, Pahari Dhiraj, Old
ZRO (Centra l)-II Smt. Poonam Vij Metro Station, Pratap Chandrawal, Chandni Chock , Kashmiri Gate,
Pratap Nagar Mob. 9650733822 Nagar, New Delhi. Mori Gate, Majnu ka Tila, Kucha Ghariwam,
Ph. 23692201 Ghanta Ghaar, Sabzi Mandi.
ZRO office , Kanhaiya PaschimVihar, Rani Bagh, Shakur Pur,
ZRO (N./West)-III Sh. D.K. Saxena
Nagar, Near Metro Saraswati Vihar, SandeshVihar, Sainik,
Kanhaiya Nagar Mob. 9650291102
Station, New Delhi Kanhay a Nagar, Tri Nagar, Ram Pura, Lok
Ph. 27395044 Vihar.
ZRO office , OHT, South, West and East Patel Nagar, Baba Farid
ZRO (West)-II Rajendar Nagar, New Puri, Ranjeet Nagar, Pandav Nagar, Anand
Rajendar Nagar Sh. Rajagopa lan Delhi Parbat, ShadiPur, Kham Pur, Baljeet Nagar,
Mob.9650291415 Ph. 25724938 Prem Nagar, NarainaVihar, NarainaVilllage,
InderPuri, Dusghara, Pusa, Naraina Industrial
Area & SDMC Area.
ZRO office Complex, Sec-6 Rohini,
Jt. Dir. (Rev.) Sh. Rajeshwar Tiwari
Near Vishram Chowk, New Delhi-110088
(North /N-West) Mob.9650290772 Ph.27040004
ZRO office , Mukherji Nagar, Hakikat Nagar, Paramanand Colony,
Mukharji Vijay Nagar, Hudson Lines, Delhi University Area,
ZRO (NZ)- II
Sh. Ajay Kumar Nagar, OHT, Rajpur Road, Civil Lines, Wazirabad village, Shakti
Mukharji Nagar
Mob. 9650002640 New Delhi Nagar, Kamla Nagar, Inderlok, Shastri Nagar, Gula bi
Ph. 27606627 Bagh, Burari, RanaPartapBagh, MalkaGanj, Jaw ahar
Nagar.

ZRO office , Sector -6, Sector-4 to 18, Rohini, Baw ana, Haider Pur.
ZRO (NW) –II Smt. Neelam Behl Vishram
Rohini Mob.9971110993 Chowk, Rohini, New
Delhi. Ph. 27040004
 02.01.2017

ZRO office , Near Majlis Park, Swami Shardhanand Colony,

Sh. Girish C handra Water Emergency Village DheerPur, Gandhi Vihar, Tagore Park,
ZRO (N)- II
Lakhera Kewal Park, New Derawal Nagar, Model Town, Adarsh Nagar,
Kewal Park
Mob.8750997911 Delhi. Azadpur, Jahangir Puri, MukandPur,Badli, Rana
Ph. 27675270 Pratap Bagh, Old Gupta Colony , Nirankari
colony, Mahindra Park, Veer Nagar, JainColony .
ZRO office , OHT, Sector-1 to 3 Rohini, Mangol Puri, Kirari, Sultan
Sh. J agdish Mauriya
ZRO (N./West)-I Mob. 9650303434 Jalebi Chowk, Sultan Puri, Sanjay Gandhi Transport Nagar.
Sultan Puri Puri, New Delhi, Ph.
25476298
Dy. Dir. (Rev.) Smt. Abha Tyagi ZRO office Complex, E-Block, Preet Vihar, New Delhi -
(East Zone) Mob. 9650299833 110092. Ph. 22468751

ZRO office , OHT, AC- (Patparganj-57 & Laxmi Nagar-58)

Sh. Shiv Prasad E-Block, Preet Vihar, May ur Vihar Phase-I(Only Pocket-IV)
ZRO(East)– I New Delhi
Mob. 9650094236 ,May urVihar Phase-II, Patparganj, Laxmi Nagar,
Preet Vihar Ph. 22444424 PandavNagar, Vinod Nagar,
Sakarpur.mandawali.

ZRO office , AC- (Kondli-56)

OHT, May ur Vihar Ph- May ur Vihar Phase-I& II (Except Pocket-IV)
Sh. Sunil Kumar I, New Delhi. ,May ur Vihar Phase-III, Kondli Gharoli, New
ZRO(East)– I
Mob. 9911264077 Kondli, Trilok Puri-55. Laxmi Nagar ,P andav
Mayur Vihar Ph. 22759551
Nagar, Vinod Nagar, Trilokpuri , New Ashok
Nagar, Khichripur.

ZRO office , Shiv Puri, AC- (Krishna Nagar-60)

ZRO(East)– II Chander Nagar, Shiv Puri, Patpar Ganj, Geeta Colony , Baldev
Smt. Krishna Devi
Mob. 9350146301 New Delhi Park, Parwana Road, Chander Nagar, Krishna
Shiv Pur i
Ph. 22047239 Nagar. Shreshta v ihar.

ZRO office , Yojna AC- (Vishwas Nagar-59)

Sh. Rajesh Kumar YojnaVihar, Suraj Mal Vihar, Karkarduman
ZRO(East)– IV Vihar, Near Joseph
Mob. 9818858095 Saraswati Appartment, I.P. Extn., Colony ,
Yojna V ihar School , New Delhi.
Ph. 22158119 Anand Vihar, Nirman Vihar, Swasthy a Vihar,
Vishwash Nagar, guru Anand Nagar.
Dy. Dir. (Rev.) Sh. R.C. Kalia ZRO office , 1st Floor, Over Head Tank,
(North /N-East) Mob.9650079616 G.T. Road, Shahadra, New Delhi. Ph. 22591171

ZRO office , AC- (Rohtash Nagar-64 & Shahdara-62)

OHT, G.T. Road Bhola Nath Nagar, Loni Road, Jhilmil Colony -
ZRO (N./East)-I -- Shahadra, New Delhi (A,B,C,D,E Block),Viv ek Vihar, Kabool Nagar.
Shahadra Ph. 22591171 Jafrabad, Dilshad Garden North Ghonda, Shiv a
Khand, Ashok Nagar

ZRO office , AC- (Seema Puri-63 & Gokal Pur-68)

ZRO (N/East)-I 2142, Janta Flats, Dilshad Garden, JagatPuri, SeemaPuri,
Sh. Rajesh Kumar
GTB Enclave, NandNagari, New NandNagari, Sunder Nagari, Amar Colony and
Mob. 9650290749
Nand Nagari Delhi Gokal Puri, Ganga Vihar, JohriPur, Tagat pur,
Ph. 22571986 Mandoli
ZRO office , AC- (Ghonda- 66, Mustafabad-69 & Karawal
OHT, Yamuna Vihar, Nagar-70)
ZRO (N/East)–II
Sh. Satish Bhar dwaj (Near Bhajan Pura Karawal Nagar, Bhajan Pura, Jai Prakash
Yamuna Vihar
Mob. 9868899666 Police Station)Bhajan Nagar, Yamuna Vihar, Day al Pur.
Pura,New Delhi
Ph. 22910491
ZRO office , Opp. AC- (Seelampur-65, Gandhi Nagar-61
Seelampur Metro &Babarpur-67)
Station, back side of Kailash Nagar, Gan dhi Nagar, Azad Nagar,
ZRO (N/E)–III Moh. Wassiullah
Seelam Pur Mob. 9015858573 Gurdwara, New Rajgarh Colony , Welcome, SeelamPur,
SeelamPur, Delhi. Maujpur.
Ph. 22182253
 02.01.2017

ZRO office , Near Burari, Sant Nagar, Rana Partap Bagh, Malka
ZRO (NZ)- II
Sh. P.K. Kamlasanan Water Emergency , Gunj, Jaw ahar Nagar, Amrit Vihar.
Burari
Mob.9650300499 Opp. TPT Authority ,
Burari, New Delhi
Jt. Dir. (Rev.) Sh. Paras Ram 1st floor , Jal Sadan, DJB Building, Lajpat Nagar ,
South / S-West Mob. 9650291116 New Delhi. Ph. 29819668

ZRO office , Near Modi Mehrauli Ward-1 to 8, Chattarpur Village,

Hospital, Saket, New KatwariaSarai, BerSarai, LadoSarai, Sultan Pur,
ZRO (Sout h) – I Md. Tausif Delhi. Saket, Saidullahjab, Pary av aran Enclav e &
Saket Mob.9650094242 Ph. 20002577 Freedom Fighter Colony , Madangir, Dakshin
Puri, Krishan Park, Jawahar Park.

ZRO office , Sunlight Colony, Lajpat Nagar, Sarai Kale Khan,

ZRO (Sout h)- II Ground Floor, Nangli Rajapur, Hari Nagar Ashram, Nehru
Sh. Govind Singh
Lajpat Nagar Jal Sadan, Laj pat Nagar, Jangpura, Bhogal, Dariy a Ganj, Delhi
Mob. 9650011212
Nagar, New Delhi. Gate, Nizamuddin, Sukhdev Vihar.
Ph. 29814106
ZRO office , Gov ind Puri, East of Kailash, Garhi, Defence
Near Gov ind Puri Colony , Lajpat Nagar, Kotla Mubarak Pur,
ZRO (Sout h)- II
Sh. D. C. J ain Metro Station, Giri South Extension Part-I&II, Lodhi Colony .
Giri Nagar Mob.9650074994 Nagar,New Delhi.
Ph. 26212219

ZRO office , Shaikh Sarai, Khirki, A laknanda , Kalkaji,

ZRO (Sout h)- III Sh. Ram Niwas A-Block, GK-I, Opp. Greater Kailash, Asian Village, Dakshin Puri,
GK-I Sadiq Nagar, New Madangir Village, Chitranjan Park.
Mob. 8800094932
Delhi.
Ph. 29239806
ZRO office , Pkt.- J, SaritaVihar, MolarbandPul, PrehladPur,
ZRO (Sout h)- IV Sarita Vihar, New Meethapur, Badarpur.l
Sh. S.K. Bishwas
Sarita Vihar Delhi.
Mob. 9868229264
Ph. 29941159

ZRO office , Near Vasant Kunj, Mahipal Pur, Samalk ha, Bijwasan,
ZRO (S./West)–II Water Emergency Najafgarh, Rajokari, Rang Puri, MasoodPur,
Sh. Omkar Sharma Dhansa, RoshanPura.
Vasant Kunj Vasant Kunj, Near
Mob. 9650100566
B-1 Block, New Delhi
Ph. 26897787
ZRO office , OHT, Malv iya Nagar, Arjun Nagar, Guatam Nagar,
ZRO (S./West)–III Sector -7, R.K. Puram, Green Park, Munirka, S.D. Area, VasantVihar,
Smt.Sushma Rani
R.K. Puram New Delhi R.K. Puram, Moti Bagh, Nanak Pura, Safdar
Mob.9650110079
Jung Development Area.
Ph. 26193424
Sh. Sunny Gupta, Mob. 9911159979 Saket, Malv iya Nagar, Khirki, Adhchini,
Md. Farooqi , Mob. 9650490188 Begampur, ChiragDillhi, Hauz Rani, IGNOU
ZRO office , MNWS Pvt. Ltd., Road, KatwariaSarai, Khirki DDA, LadoSarai,
MNWS-PPP
Delhi Jal Board Booster Pumping Station,
Malviya Nagar Nav jeev anVihar, Neb Sarai, Panchsheel Park,
D-block, Saket, New Delhi-110017
Sadhana Enclav e, , Sarv oday a Enclav e,
(Landmark: Opposite Anupam PVR, Saket)
Custmer Care No. 18001024669 ShekheSarai, Phase-I & 22, Shivalic.

Sh. Siddharth Jain Vasant Vihar, Anand Niketan, Shanti Niketan,

Mob. 9711575917 West End, Vasant Enclav e, Mehrauli, Qutub
MVV-PPP ZRO office , UGR, Vasant Enclav e
Vasant Vihar Ward, Laltanki Ward, Baw aji Ward, Ghadwal
No. 1, Rao Tula Ram Marg, New Delhi. Colony Ward, Kishangarh w ard.
Custmer Care No. 18001037232
Jt. Dir.(Rev.) Sh. Sanjay Gupta ZRO office Complex, C-2/B Park,
West/S-West Mob.9650290707 Janak Puri, New Delhi. Ph. 25612880
ZRO office , Rajouri Garden, Raja Garden, Tagore Garden,
ZRO (West)-I Sh. Dev Raj Meena
Rajori Garden Mob. 9650285959 C-2/B, Park, Janak Raghubir Nagar, Khay ala JJ, Chaukhandi &
Puri, New Delhi SDMC Area.
 02.01.2017

ZRO office , Janak Puri &Tilak Nagar Assembly

ZRO (West)-I Sh. Naresh Kapoor C-2/B, Park, Janak Constituency Area& SDMC Area.
Puri, New Delhi
Janak Puri Mob.9810108306
Ph. 25557475

ZRO office , Sadh Nagar, Raj Nagar, Palam, Dwarka,

DDA office complex ,
ZRO (Sout h) Smt. Vijay Laxmi
Central Nursery ,
Dwarka Mob. 9971018560
Sec.-5 , Dwarka ,
New Delhi
ZRO office , Ishwar Colony , Arjun Park, Durga Park, Sadh
ZRO (S./West)-I Sh. Ghanshyam Dass Kakrola More, Near Nagar, Raj Nagar –I, Palam, Dwarka,
Kakrola More Mob. 9650093580 House Tax O ffice ManglaPuri, SagarPur.
Delhi, Ph. 25322297
ZRO (West)-I Sh. Ravinder Kumar ZRO office , Hari Nagar Assembly Constituency Area.
Subhash Nagar,
Subhash Nagar Mob. 8447746714
Block -9, New Delhi.
Jt. Dir. (R) West/ Sh. V.P. Tanwar DJB office Complex, Club Road, Punjabi Bagh, New Delhi.
N-West Mob. 9650290831 Ph. 25225639
ZRO office , Punjabi Bagh, Sudarshan Park, Vishal Enclav e,
ZRO (West)-II Smt. Saroj V imal Club Road, Punjabi Moti Nagar, Kirti Nagar, Ramesh Nagar,
Punjabi Bagh Mob.9650173332 Bagh, New Delhi Mansarover Garden & SDMC Area.
Ph. 25225639
ZRO office , Alipur, PuthKhurd, Narela, Baw ana areas.
Sh. Shayam Karan
ZRO (N/West)-II Safiyabad Road, OHT,
Shukla
Narela Narela, New Delhi
Mob.9136607727
Ph. 27281673
ZRO office , Paschim Vihar, Sunder Vihar, Mianwali Nagar,
ZRO (West)-III Sh. Bijender S ingh Outer Ring Road, Guru Harkishan Nagar, Uttam Nagar, Hastsal,
Pashchim V ihar Mob. 8800233484 Pashchim Vihar, New Kiran Garden, Mohan Garden Mundka, Nangloi,
Delhi. Ph. 25252797 Binda Pur, Vikash Puri, & NDMC Area
Mohan Garden, Bhagwati Garden, Rama Park,
NWS-I Sh. J . Parveen Kumar
Vipin Garden Extension, AvtarVihar, Sidhatri
Mohan Garden Mob.8800595226
Enclav e, Hastal LIG, Vika s Nagar, Om vihar,
ZRO office , Q-Block, Mohan Garden, Near Jain Road,
New Delhi-59, Customer Care No. 1800 3000 0136 NawadaMazra, Shiv a Enclav e, Sai Enclav e,
Raksha Enclav e.
Sh. Bharat Bhushan Dharampura, Arjun Park, Ghasipura Extn.,
NWS-II Mob. 9599815333 Roshan Vihar,Nangli Vihar, Ranaji Enclav e,
Najafgarh ZRO office , Plot no. 5, Ranaji Enclav e, Near SBI Bank, Shyam Enclav e, Durga Park, Gopal Nagar, Prem
Main Najafgarh Road, New Delhi-43 Nagar, Krishna Enclav e, Saraswati Enclav e,
Customer Care No. 1800 3000 0136 Kair, Mitraon, Paprawat, Surakhpur.
Sh. Abhishek Saini Loknay ak Puram DDA Flat, Baprola, Ranhola
Mob.9999280204 Vihar,KotlaVihar, Mundka Village, Paschim
NWS-III
ZRO office , H.No. 8, Bhera Enclav e, Ist Floor, Vihar GH‐5 to12, Inder Enclav e, Nangloi Extn.,
Bhera Enclave
Paschim Vihar, New Delhi-87 Adhy apak Nagar, Amar Colony, Rajdhani Park,
Customer Care No. 1800 3000 0136 Shiv Ram Park, Kamruddin Nagar.
Headquarter Numbers :-
Director of Room No. 512, Varunaly a Ph-II, DJB (HQ), Karol Bagh, New Delhi- 110005
Ms. Nidhi Sr ivastawa, IAS
(Revenue) Ph. 23627218
Sh. R.S. Godboley Room No. 510-A, Varunaly a Ph-II, DJB (HQ), Karol Bagh, New Delhi-
Jt. Dir (Rev.) HQ
110005 Ph. 23634491
Room No. 508, Varunaly a Ph-II, DJB (HQ), Karol Bagh, New Delhi- 110005
Dy. Dir. (Rev.)- I (HQ) Sh. A. K. Kaushik
Ph. 23614841
Dy. Dir. (Rev.)- II Sh. Naresh Kumar Room No. 508, Varunaly a Ph-II, DJB (HQ), Karol Bagh, New Delhi- 110005
(HQ) Ph. 23557792
Smt. Praveen Kumari Office of the (DOR)
ZRO (HQ) -I Billing & Establishme nt
Mob. 9650636969 Room No. 508, Varunaly a Ph-II,
Smt. Harbhajan Ka ur Bulk Water connect ions & DJB (HQ), Karol Bagh, Delhi-
ZRO (HQ) - II
Mob. 9650474009 Govt. Connections 110005. Ph. 23634490
Sh. G.V. Rajgopalan
ZRO (HQ)-III Commercial connections
Mob. 9650291415

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