University of the Punjab, Lahore

Organizational Behavior
Quiz # 01
Student Name:______________________

Time Allowed: 10 minutes

Please encircle the right answer:

1. Which one is not a recognized key skill of management?

 Conceptual skills
 Human skills
 Technical skills
 Writing skills

2. Ensuring that everything is carried out according to plan is part of the process of
 Planning
 Controlling
 Organizing
 Coordinating
3. What interpersonal role is being performed by the manager who is awarding a gold watch
to a retiring employee?
 Figurehead
 Liaison
 Spokesperson
 Disseminator
4. Organizational behavior allows us to be more prepared to cope with the challenges of
modern management and life in organizations. What do the practical applications of
behavioral research tell managers?

 Why humans are inherently ill-suited to the workplace

 How to improve the odds that their influence will be effective
 That common sense is the best guide for managers
 How to program employees for peak performance through direct, precise application
of theoretical models.

5. Which one is not a challenge for OB?

 Globalization
 Temporariness
 Diversity
 Innovation & Change
 None of above
6. When control systems are used to their fullest, they
 catch individuals who are inefficient.
 lead to continuous improvement.
 produce conformity to standards.
 provide merit rewards for high performers

7. Who would be most likely to use the roles of figurehead, spokesperson, and negotiator?
 Sales manager.
 Production manager.
 HR Manager
 Legal Advisor

8. Diversity in the workplace is

 Not a factor-immigrants are absorbed by the "melting pot" culture rather quickly.
 University of the Punjab, Lahore
Organizational Behavior
Quiz # 01
 Stable and unlikely to increase.
 Accelerating.
 Declining faster than ever before in the nation's history

9. Which of the following typifies an organization?

 A- Service Industries
 B- Younis Fan
 C- Aziz Bhatti Shaheed Hospital
 D- A & B
 E- A, B & C

10. People who work in the Human resource department should have a knowledge of
 OB
 IT
 Finance
 Marketing

11. Which one is not a contributing discipline to OB?

 Psychology
 Sociology
 Astrology
 Anthropology
 None of above

12. What does a fire department, hospital, business, service club, and church all have in
common?
 They all have shareholders.
 They all are organizations.
 They all are closed systems.
 They all are growth oriented.

13. What should managers do to control performance in situations where output

quantification is difficult?

 Abandon attempts for a control system; control systems must have measures to work.
 Develop some approximate measure; a poor measure is preferable to none at all.
 Change the goals and tasks to allow for quantification of outputs.
 Measure or assess behaviors rather than attempting quantitative assessments of
output.

14. The creation of Modern globalized world is due to_____

 Fast communication via mobile and internet
 Movement of goods, people and information around the globe by air, land and sea
 Large companies operating in different countries
 Sharing of information

15. Due to globalization the world has grown _____

 Bigger
 Better
 Smaller

16. Globalization has negative effects on a country. How?

 Less employment in developed countries
 Increased air, land and water pollution in developing countries
 MNC’S gain power in a country and influence decisions
 Profits made by a MNC’s are given to the country where factory is located