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Watch the Video
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Privacy Policy
Español | Française

Effective Date: December 31, 2019

Protecting personal information is of the utmost importance to Alchemy Systems LP

(also “Alchemy”). This privacy policy describes how Alchemy collects and uses the
personal information you provide on our Web site, alchemysystems.com and on our
service SISTEM® Manager. It also describes the choices available to you regarding
our use of your personal information and how you can access and update this
information.

In general, you can visit alchemysystems.com on the World Wide Web without telling
us who you are, or providing us with any information. However, we collect the
domain names (not the e-mail addresses) of all visitors to measure the pages visited,
average time spent on the web site, etc. We use this information to continually
improve the convenience and functionality of our web site.

If you have questions or complaints regarding our privacy policy or practices, please
contact us at Alchemy Systems LP, 5301 Riata Park Court, Building F, Austin, TX,
78727, USA, or write an email to security.office@alchemysystems.com

In certain situations, Alchemy may be required to disclose personal data in response to

lawful requests by public authorities, including to meet national security or law
enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our Data Protection Officer
at security.office@alchemysystems.com

1. Personal Information

Throughout the web site, several forms are offered that enable you to contact
Alchemy and receive further information about products and services. Alchemy
collects the personal data (such as name, email address, address and phone number),
submitted by you on these forms in order to contact you and/or send the information
you requested. By entering this contact information you agree that Alchemy may use
it to send you information regarding its products and services and other promotional
material. In case you no longer wish to receive such mailings, please send a letter to
Alchemy Systems LP, 5301 Riata Park Court, Building F, Austin, TX, 78727, USA,
or write an email to contactus@alchemysystems.com.

Unless specifically stated otherwise, when you provide personal information on the
Alchemy web site, you are agreeing to share that information with Alchemy and its
subsidiary companies. By using our web site, you explicitly consent to transferring the
data provided to Alchemy servers located in the United States and perhaps other
regions of the world. When Alchemy requests personal information, the company will
explain how it will be used.

Any personal data that you enter on the Alchemy web site is kept confidential and is
not shared with anyone outside of the Alchemy Systems family of companies. This
family of companies includes subsidiaries located in the European Union, Australia,
and Canada.

2. Information Sharing

We may provide your personal information to companies that provide services to help
us with our business activities such as payment processing or emailing you
communications. These companies are authorized to use your personal
information only as necessary to provide these services to us.

We will share your personal information with third parties only in the ways that are
described in this privacy policy. If you do not want us to share your personal
information with these companies, you may contact us
at: contactus@alchemysystems.com.

We may also disclose your personal information

 In certain situations, Alchemy may be required to disclose personal data in

response to lawful requests by public authorities, including to meet national
security or law enforcement requirements.
 as required by law, such as to comply with a subpoena, or similar legal process
 when we believe in good faith that disclosure is necessary to protect our rights,
protect your safety or the safety of others, investigate fraud, or respond to a
government request,
 to any other third party with your prior consent to do so
 if Alchemy is involved in a merger, acquisition, or sale of all or a portion of its
assets, you will be notified via email and/or a prominent notice on our Web
 site of any change in ownership or uses of your personal information, as well as
any choices you may have regarding your personal information

3. Security

The security of your personal information and our clients’ information is important to
us. When you enter sensitive information (such as login credentials) we encrypt the
transmission of that information using secure socket layer technology (SSL).

Although no data transmission over the Internet can be guaranteed to be 100% secure,
Alchemy will use industry best practices to ensure the security of all client account
information and/or personal information you send via electronic mail through the web
site. Alchemy, however, cannot ensure or warrant the security of any information that
you transmit, and you do so at your own risk. If you have any questions about security
on our Web site, you can contact: Alchemy Systems LP, Attn: Security Office,
Alchemy Systems LP, 5301 Riata Park Court, Building F, Austin, TX, 78727, USA,
or write an email to security.office@alchemysystems.com.

4. Cookies

Our web site uses a technology called “cookies” which may be used to provide you
with tailored information. A cookie is an element of data that a web site can send to
your web browser, which may then be stored on your hard drive so the Alchemy web
site can recognize you when you return. All pages on the web site that prompt you to
log-in and many pages that are customized require you to accept cookies. These
cookies: (i) let us know who you are; and (ii) are necessary to access client account
information (stored on our computers) enabling us to deliver personalized services.
You may set your browser to notify you when you receive a cookie; however, please
note that by not accepting cookies you will limit the web site functionality.

Third Party Cookies

The use of cookies by our partners, affiliates, tracking utility company, and service
providers is not covered by our privacy policy. We do not have access or control over
these cookies.

Other Third Party Tracking

Technologies such as tags, scripts, local shared objects and local storage are used by
Alchemy Systems and our partners, affiliates or analytics or service providers. These
technologies are used in analyzing trends, administering the website, tracking users’
movements around the site, and gathering demographic information about our user
base as a whole. We may receive reports based on the use of these technologies by
these companies on an individual and aggregated basis.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images,
and scripts that help them better manage content on our site. We do not tie the
information gathered to our Customers’ or Users’ personal information.

As is true of most websites, we gather certain information automatically and store it in

log files. This information may include Internet protocol (IP) addresses, browser type,
internet service provider (ISP), referring/exit pages, operating system, date/time
stamp, and/or clickstream data.

We may combine this automatically collected log information with other information
we collect about you. We do this to improve services we offer you, to improve
marketing, analytics, or site functionality.

We use Local Shared Objects, such as Flash cookies, and Local Storage, such as
HTML5, to store content information and preferences. Third parties with whom we
partner to provide certain features on our website or to display advertising based upon
your web browsing activity also use HTML5 to collect and store information.

Various browsers may offer their own management tools for removing HTML5. To
manage Flash cookies, please click here:

We partner with a third party to either display advertising on our website or to manage
our advertising on other sites. Our third party partner may use technologies such as
cookies to gather information about your activities on this website and other sites in
order to provide you advertising based upon your browsing activities and interests. If
you wish to not have this information used for the purpose of serving you interest-
based ads, you may opt-out by clicking here (or if located in the European Union
click here). Please note this does not opt you out of being served ads. You will
continue to receive generic ads.

5. Information Related to Data Collected through Manager

Alchemy collects information under the direction of its Clients, and has no direct
relationship with the individuals whose personal data it processes.

We collect information for our clients, if you are a customer of one of our Clients and
would no longer like to be contacted by one of our Clients that use our service, please
contact the client that you interact with directly.

We may transfer personal information to companies that help us provide our service.
Transfers to subsequent third parties are covered by the provisions in this Policy
regarding notice and choice and the service agreements with our Clients.
Alchemy acknowledges that you have the right to access your personal information.
We have no direct relationship with the individuals whose personal data it processes.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate
data should direct his query to the Alchemy’s Client (the data controller). If the Client
requests us to remove the data, we will respond to their request within 30 business
days.

We will retain personal data we process on behalf of our Clients for as long as needed
to provide services to our Client. We will retain and use this personal information as
necessary to comply with our legal obligations, resolve disputes, and enforce our
agreements.

If you wish to subscribe to our email(s), we will use your name and email address to
send the email to you. You may choose to stop receiving our marketing emails by
following the unsubscribe instructions included in these emails, accessing the email
preferences in your account settings page or you can contact us
at contactus@alchemysystems.com.

6. Links to Other Sites

Our web site may include links to the sites of our business partners, vendors, and
advertisers. Alchemy is not responsible for the content or the privacy practices
employed by such third parties. If you submit personal information to any of those
sites, your information is governed by their privacy statements. We encourage you to
carefully read the privacy statement of any Web site you visit.

7. Testimonials

With your consent we may post your testimonial along with your name. If you want
your testimonial removed please contact us at contactus@alchemysystems.com.

8. Access/Choice

Upon request Alchemy will provide you with information about whether we hold any
of your personal information. If your personal information changes, you may update
it under My Profile from within your account or by emailing us
at contactus@alchemysystems.com or postal mail at the contact information listed below.

We will retain your information for as long as your account is active or as needed to
provide you services. If you wish to cancel your account or request that we no longer
use your information to provide you services contact us by
emailing contactus@alchemysystems.com. We will retain and use your information as
necessary to comply with our legal obligations, resolve disputes, and enforce our
agreements.

We will respond to your request to access within 30 business days.

9. Emailing

Our web site also enables you to send email to a third party containing a hyperlink to
one of the site’s web pages. By using this feature, you explicitly agree to obtain
permission to send such email. Furthermore, you agree to indemnify Alchemy to
claims from the third party with respect to this feature.

10. Refer a Friend

If you choose to use our referral service to tell a friend about our site, we will ask you
for your friend’s name, email address, address and phone number. We will
automatically send your friend a one-time email inviting him or her to visit the site.
We store this information for the sole purpose of sending this one-time email and
tracking the success of our referral program.

Your friend may contact us at contactus@alchemysystems.com to request that we remove

this information from our database.

11. Social Media Widgets

Our Web site includes Social Media Widgets, such as the Share this button or
interactive mini-programs that run on our site. These Features may collect your IP
address, which page you are visiting on our site, and may set a cookie to enable the
Feature to function properly. Social Media Features and Widgets are either hosted by
a third party or hosted directly on our Site. Your interactions with these Features are
governed by the privacy policy of the company providing it.

12. Children

Alchemy Systems does not knowingly solicit information from children, and we do
not knowingly market our products or services to children.

13. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (“CCPA”)
requires us to disclose the following information with respect to our collection, use
and disclosure of personal data.
  Categories of Personal Data Collected: In the preceding 12 months, we have
collected the following categories of personal data: identifiers, characteristics
of protected classifications under California or U.S. law, commercial
information, internet and electronic network activity, geolocation data,
inferences drawn about your preferences, and other categories of personal data
that relates to or is reasonably capable of being associated with you. For
examples of the precise data points we collect, please see “Categories of
Data” https://www.alchemysystems.com/data-processor-agreement/.
 Business or Commercial Purpose for Collecting and Using Data: We collect
personal data for the business purposes described in the “Privacy Policy”
section above.
 Categories of Sources of Personal Data: We collect personal data from you and
the sources described in the “Privacy Policy” section above.
 Categories of Personal Data Disclosed: In the preceding 12 months, we have
disclosed the following categories of personal data for business or commercial
purposes: identifiers, internet and electronic network activity information,
commercial information, audio and visual information, geolocation data,
demographic information, inferred information, and other information that we
have derived or inferred about you or that relates to or is reasonably capable of
being associated with you.
 Categories of Third Parties With Whom We Share Personal Data: We may
share your personal data with the third parties as described in the “Privacy
Policy” section above.
 Sale of Personal Data: Alchemy Systems does not sell your personal data.

YOUR CONSUMER RIGHTS

California consumers have the right to request access to their personal data, additional
details about our information practices and deletion of their personal data (subject to
certain exceptions). California consumers also have the right to opt out of sales of
personal data, if applicable. We describe how California consumers can exercise their
rights under the CCPA below. Please note that you may designate an authorized agent
to exercise these rights on your behalf by providing written materials demonstrating
that you have granted the authorized agent power of attorney. Please note that if an
authorized agent submits a request on your behalf, we may need to contact you to
verify your identity and protect the security of your personal data. We will not
discriminate against you if you choose to exercise your rights under the CCPA.

Right to Know: You may request access to the specific pieces of personal data we
have collected about you in the last 12 months. You may also request additional
details about our information practices, including the categories of personal data we
have collected about you, the sources of such collection, the categories of personal
data we share for a business or commercial purpose, and the categories of third parties
with whom we share your personal data. You may make these requests by calling
(866) 463-5117 or write an email to contactus@alchemysystems.com. After submitting
your request, please monitor your email for a verification email. We are required by
law to verify your identity prior to granting access to your data in order to protect your
privacy and security.

Deletion: You may request that we delete the personal data we have collected about
you. Please note that we may retain certain information as required or permitted by
applicable law. You may make these requests by calling 1-844-455-8903 or write an
email to contactus@alchemysystems.com. After submitting your request, please monitor
your email for a verification email. We are required by law to verify your identity
prior to deleting your data in order to protect your privacy and security. If you request
to delete your personal data, certain of our products and services may no longer be
available to you.

14. Changes

The Alchemy Systems Web Site Privacy Policy may be amended by Alchemy
Systems from time to time. If we make any material changes we will notify you by
email (sent to the e-mail address specified in your account) or by means of a notice on
this Site prior to the change becoming effective. Please review this policy on a
periodic basis for the latest information on our privacy practices.

15. Contact Us

Alchemy Systems, LP

5301 Riata Park Court, Building F

Austin TX 78727

contactus@alchemysystems.com

Contact

General
Contacto@AlchemySystems.com
(866) 463-5117

Support
 Support@AlchemySystems.com
1-888-988-8832 (Mon-Fri, 3am-7pm CST)
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