Internship Report

“A Study On The General Banking Activities Of

One Bank Limited’’

Submitted To
Ms. Mir Misnad Sultana
Lecturer
Faculty of Business Administration
BGC Trust University Bangladesh

Submitted By
Abul Fayez
ID-1627091
Batch: 27th
Program: BBA
Major: Marketing
Faculty of Business Administration
BGC Trust University Bangladesh

Date of Submission: 15/01/2020

Page 1
 Letter of Transmittal

15th January 2020

Ms. Mir Misnad Sultana
Lecturer
Faculty of Business Administration
BGC Trust University Bangladesh
Subject- Submission of Internship Report

Dear Maam,
This is to inform you with great pleasure that I have prepared my internship report on “A
study on the general banking activities of one bank limited’’ which was assigned to me as a
requirement to complete my internship program. I have tried my best to prepare an effective
and credible report considering the constraints. I have faced some difficulties while gaining
Information for the report. Besides, the study has given me the opportunity to relate lots of
theoretical knowledge with the corporate world. I have always enjoyed making this internship
report convenient for anybody who might read it for reference. I express my special thanks to
you for dedicated your precious time and helping me whenever I wanted.

I am thankful for your kind inspiration, cooperation, endurance and suggestions regarding
this report. I will be available for any query and clarification regarding this report whenever
necessary.

Yours Sincerely,
-----------------------
Abul Fayez
ID-1627091
Programe:BBA
Major: Marketing
Faculty of Business Administration
BGC Trust University Bangladesh

Page 2
 Student Declaration

I am Abul Fayez hereby state that the presented report of internship titled “A study on the
general banking activities of one bank limited’’ A study of One Bank Limited”, is
exclusively prepared and updated by me after completion of two months’ work in one bank
limited. I solemnly conform that the report is entirely prepared for my academic requirement
not for any other purpose.

…………………………………………………
Abul Fayez
Students ID: 1627091
Major: Marketing
Faculty of Business Administration
BGC Trust University Bangladesh

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 Acknowledgement

First of all I would like to express my gratitude to the Almighty of God, whose invisible
guidance helped me to complete this report.

This report has not only gave me some invaluable experience, at the same time it has made
me indebted some extremely helpful and knowledgeable people. By working there as an
intern I have learnt so many things which are very valuable for me in future.

At first I want express my deep gratitude to my Academic Supervisor Ms. Mir Misnad
Sultana Without whom this report would not be possible to accomplish. I am so honored to
have him as my supervisor who taught me about professionalism and empathy which are key
factor in corporate success.

Finally, I want to thank, Mr. Mohammad Masrur Majid VP&Manager of One Bank Ltd,
Station Road Branch, for their constant support, guidance and supervision for preparing the
report.

And last but not the least; I would like to thank all the personnel working at One Bank Ltd.,
Station Road Branch. They made the environment congenial and favorable for me to
understand the task. Without their assistance and co-operation, this report might not have
seen the light of day.

I really enjoyed a lot every moments like internship period to prepare final report. I hope that
it will help me in my future professional work. Moreover I like to thank everyone who was
helped me for preparing this report.

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 Executive Summary

This internship report is the last stage of my BBA program. This report is made based on my
two months long internship program at One Bank Limited, Station Road Branch. The objective
of this report general banking activities of one bank limited. The reason for choosing this
topic for my internship report is because banking sector is consider as one of the most busiest
. There are more than, 48 privet banks in Bangladesh. Since I got the opportunity to do my
internship at One Bank Limited, I take the advantage and start work on this particular topic.

This report based on the internship program, partial requirement for the Bachelor of Business
Administration in BGC Trust University Bangladesh .The main objective of this report is to
find out the general banking activities of one bank limited, Internship in One Bank was a
great practical experience for my career life.

Second chapter includes Profile of One Bank Limited, organization upon which the report
has been prepared. It contains the particulars of the organization through which the
organization can be recognized. Mission, goal, Corporate Philosophy, Strategic Priority,
Ethics, Organizational structure, corporate social responsibility,

Third chapter details with the General banking activities of the One Bank limited

The fourth chapter is the Internship report which includes Findings and Recommendations
.After a short conclusion has been drawn in the later part of the report.

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 Table of Contents

Particulars Page No
CHAPTER 1 INTRODUCTION OF THE REPORT 7-9
1.1 Origin of the report 8
1.2Objective of the Report 8-9
1.3Scope of the Study 9
1.4Methodology of the Study 9
1.5Limitations of the Study 9
CHAPTER 2.OVERVIEW OF THE BANK 10-22
2.1. Introduction: 11
2.2. Overview and History: 11-13
2.3. Trend and Growth: 13-16
2.4. Customer Mix: 16-17
2.5. Service Mix: 17-19
2.6. Operations: 19-20
2.7. SWOT Ananlysis: 20-21
2.8. Steps/ Strategies to meet the challenges and opportunities: 21-22
CHAPTER 3 GENERAL BANKING 23-42
3.1 Account Opening Department 24-35

3.2 Remittance 35

3.3 Bills & Clearing Department 35-40

3.4 Cash Department 40-42

CHAPTER-4 FINDING, RECOMMENDATION,CONCLUSION 43-48

4.1 Summary 44
4.2 Finding of the study: 44

4.3 Suggestions 45
4.4 Conclusion 46
4.5 References 47
4.6 Appendix 48

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 Chapter 1.Introduction
1.1 Origin of the report
1.2Objective of the Report
1.3Scope of the Study
1.4Methodology of the Study
1.5Limitations of the Study

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Introduction

Bank is a financial institution which deals with money. Not all banks are the same. There are
different types of banks: co-operative banks, savings banks, investment banks and central
banks. Because of its transitional role, banking system occupies a vital place in a country’s
economy. It confirms distribution and re-allocation of assets and keeps up the motion of
economic activities. As monetary intermediaries, banks stand between investors who invest
capital and debtors who demand capital. It assembles asset for both the public and private
sectors, and provides inventive answers to meet the requirements of entrepreneurs and
government agencies. Thus the banking segment plays a key role in the evolution of
Bangladesh’s economy. After the independence of Bangladesh in 1971, six state owned
commercialized banks were composed, two state owned banks that specialized in lending to
the agriculture and industry, three foreign banks including standard chartered bank. The
banking industry has faced momentous expansions from 1980’s. Private Banks has entered
in banking industry, Micro finance banks grew rapidly, which has provided assistance to
meet the needs of poor citizens.

Foreign trading is a large business which is run by commercial banks. Foreign trade means
the exchange of capitals and services across the border. Expertise is provided by commercial
banks. Foreign trade requires a flow of goods from seller to buyer and payment from buyer
to seller. Here, bank plays as a conciliator between the buyer and seller.

1.1 Origin of the report

The internship program is an essential part of BBA and this report is prepared as a part of my
internship. Every student must take a three month attachment with an organization to take
part in different types of works. The organizational supervisor assigns the report and the
faculty advisor endorses the report. This assignment is given to collect practical knowledge
and experience of corporate life. I got the opportunity to complete my assignment in One
Bank Limited, Station Road Branch, It was a three month long program. My supervisor asked
me to conduct my study on “General Banking” and also authorized to prepare a report on it.

1.2Objective of the Report

General objective:
General objective is to prepare and submit a report on the topic “General Banking”.
To get idea about the relationship between real life learning and theoretical learning of One
Bank ltd.

Specific objective:

To apply knowledge in real-world field.

To observe the purposes of general banking.
Getting idea about how commercial bank works.
To understand entire branch banking procedures.
To gain practical experience that will help us in our practical life.

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 To understand how other departments of the branch function.
To know the strength and weakness of the bank.
To understand in which sector the bank is working with proper efficiency
To find out the problems of the bank and suggesting the way to solve the problems.
To analyze the current performance and making future predictions.

1.3Scope of the Study

This report is based on my practical work experience with One Bank Limited. It will also
help the students to reduce the distinction between realistic and hypothetical knowledge. This
report significantly helped me a lot to understand the atmosphere and environment of an
organization. As I am an internee of One Bank Limited, I have access to many different
sectors like account opening, clearing, cheque division, pay order writing, accounts etc. It
was almost impossible for me to learn everything about all banking sectors as it was a large
financial sector with limited time.

1.4Methodology of the Study

I have designed the methodology of the study in the following way:

Data sources:

a) Primary data sources: Inspection in different desks, talking with professionals in

Casual manner and planned analysis are the Main resources.

b) Secondary data sources: Leaflets and manuals of One Bank Limited, different
publications of Bangladesh Bank and yearly reports are the secondary data sources.
Extensive study of the existing files, convenient case clarifications, observation and
Reimbursement practice interview with the employee were done to identify the execution
and control and monitoring of the banking system.

1.5 Limitations of the Study

Lack of Time: As there was only three months to complete the report, it was almost
impossible to cover the performance of the bank fully, where a regular employee gets
awarded after 1 or 2 year of his probationary period.

Limited data resources: All types of information were not available for access, so it was
not possible to access and summarize them properly. Though I had assistance from other
employees but it was not enough for me due to their high work pressure in the bank. Some
assumptions were made due to limited information, so there may be some personal mistakes.

Lack of experience: It was my first time, doing a report on a banking system in a practical
corporate life. So my limited experience was the main obstacle of this study.

Privacy of Information: Every establishment has its secrecy that is not shared with
everyone. So this confidentiality of information was also an obstacle faced in this study.

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 Chapter 2.Overview of the Bank
2.1. Introduction:
2.2. Overview and History:
2.3. Trend and Growth:
2.4. Customer Mix:
2.5. Service Mix:
2.6. Operations:
2.7. SWOT Analysis:
2.8. Steps/ Strategies to meet the challenges and opportunities:

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2.1. Introduction:

ONE Bank Limited was incorporated in May, 1999 With the Registrar of Joint Stock
Companies under the Companies Act. 1994, as a commercial bank in the private sector.
The Bank is pledge-bound to serve the customers and the communal with utmost
commitment. The prime focus is on competence, clearness, accuracy and enthusiasm with the
spirit and principle to excel as ONE Bank in both value and image.

The name 'ONE Bank' is derived from the insight and long nourished feelings of the
promoters to reach out to the people of all walks of life and progress together towards
prosperity in a spirit of oneness. The word "ONE" in the name of the bank is an abbreviation
as O for ONENESS, N for NOTION & E for ENSIGN.

2.2. Overview and History:

OBL is a private sector commercial bank keen in the business line of enchanting deposits
from public through its various saving schemes and offering the fund in various sectors at a
higher margin. However, due attention is given in respect of risk undertaking, risk hedging
and if not properly hedged, replication of the same in pricing. In the financing side, the bank's
major absorption is in Textile Sector covering about 18% of total financing as on YE2009.
The banks financing quintessence in both, working capital finance and long-term finance.
OBL has major quintessence of financing in medium and large industries. Since the short-
term finance carries low risk related to long-term finance; the financing strategy of OBL will
assist the bank to keep the risk at minimal.

While financing the industrial sector, the major absorption of the bank appeared to be in the
textile and RMG sector; both the above sectors cover 35% of the total portfolio. OBL also
involved in cement construction and transport sector financing. In the investment portfolio,
OBL have considerable investment in quoted and non-quoted shares of different organization
including some very potential financial institutions. The bank has shown its penetration in
reducing its exposure from ship scrapping sector, steel re-rolling where the bank had
investment earlier. With the increase in exposure to RMG, the bank has increased its non-
funded business income substantially. With an age of only 10 years, the OBL has taken
initiative to launch IT based banking products like ATM facilities, E-banking etc that are
commendable.

Table-3.1: ONE Bank Limited – At a Glance

1 Name of the Firm ONE Bank Limited
2 Address [Mailing] 2/F HRC Bhaban
46 Karwan Bazar C.A.
Dhaka -1215
Phone : 9118161
Fax : 88029134794
3 Logo

4 Slogan WE MAKE THINGS HAPPEN

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5 Establishment
6 Management Profile
7 Branch Number
8 Web Address
9 E-Mail Address
Incorporated in July, 1999
Chairman: Mr. Sayeed Hossain
Chowdhury is the president of
ONE Bank Ltd. He alse founded
HRC Group which is acclaimed and
multi faceted blue chip business
house in Bangladesh.
Managing Director: Mr. M.
Fakhrul Alam is the Present
Managing Director of One bank
Ltd. He is an MBA from IBA,
University of Dhaka.
: At present OBL has 99 branches
across Bangladesh, out of which 40
branches are in dhaka and the
reamining are operating in different
areas of the country.
: www.onebank.com.bd
: oblho@onebankbd.com

Vision of ONE Bank Limited:

To establish ONE Bank Limited as a Role Model in the Banking Sector of

Bangladesh.

To meet the needs of our Customers, Provide fulfillment for our People and create
Shareholder Value.

Mission of ONE Bank Limited:

To constantly seek ways to better serve Customers.

Be pro-active in fulfilling our Social Responsibilities.
To review all business lines regularly and develop the Best Practices in the industry.
Working environment to be supportive of Teamwork, enabling the Employees to
perform to the very best of their abilities.

Nature of ONE Bank Limited:

The Bank carries on, undertakes and transacts all kinds of banking activities with its
customers in Bangladesh and abroad.

Organizational Structure:

Since inspection, OBL has in place segregated credit functions of risk taking and risk
approving/managing. Business solicitation/Relationship management and Credit risk
management are separated to ensure a check and balance and that quality of credit is never
compromised to achieve business targets of the Bank.

The lending functions are segregated as follows:

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 Table-3.1: Structure

Functions Activities
Marketing Business Solicitation / Relationship
Management for timely repayment.
Achieving business targets of the Bank-
deposit, advances, and profit.
Credit Risk Management
Credit Approval Credit Approval, Credit Review, Credit
Risk Grading.
Credit MIS Returns and MIS (Internal use, Bangladesh
Bank and others)
Credit Management Classification and Provisioning,
Rescheduling & Write-off
Credit Administration
Disbursement Documentation and Disbursement
Authorization.
Monitoring Monitoring account conduct and reporting
past dues, Early Alerts and Exceptions
Reports,
Recovery Managing Classified Loans, working-out
Plan / Recovery Strategy and litigation
process of classified accounts.

2.3. Trend and Growth:

2.3.1. Trend:

ONE bank always try to render difference services to their customer. Their services supliment
to the banking services. In addition, ONE bank is emphasizing more on green banking.
Recently it has launched “OK wallet” in mobile baking system.

Green banking:
ONE Bank is responsible corporate citizens. It believes that every small 'GREEN' step taken
today would go a long way in building a greener future and that can work towards a better
global environment. Environmental anxiety is at the centre of the Green Banking strategy. An
increasing number of banks are solidification green banking activities by launching
environment friendly edges and providing innovative green products. As an environmentally
responsible Bank Green Banking Initiatives are as follows:

Introducing In-house Environment Management

Training & Environment friendly activities for employees to make them

environmentally concerned.

Obedience to Environmental Risk Management guidelines.

Outline of green banking products & services.

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 Financing green projects.

Structure awareness & providing support to customers to be more environmentally

responsible.

Supporting the environment welcoming creativities as a part of CSR activities.

Forming alliance with NGOs or other environment absorbed organizations for green
banking activities.

OK Wallet: One Bank Limited (OBL) on 23 December,2018 launched OK wallet service to

make mobile financial service proposition fast, more secure and more convenient for the
bank’s core banking customers and mobile banking customers.

This OK Wallet will cater to wide range of services including cash deposit and withdrawal,
in-store shopping by QR code, utility bill payment, money transfer, mobile recharge, inward
remittance, insurance premium, salary disbursement and e-commerce payment, said the press
release.

2.3.2. Growth:

The trend growth of ONE Bank Limited are shown below through several important figures
on the basis of different banking departments. The figures are below:

Financial Investment
0.01%

2.27% 16.06%

45.37% Subordinate bonds

Treasury bills
36.29%
Treasury bonds
Stock market
Price bond

Figure-2.1: Financial Investment of OBL

Total investment of ONE Bank Limited as at december,2017 stands at BDT 26,144.33
million. Investment activities of the bank mainly comprises. Bangladesh Bank treasury bill
and bond for maintaining statutory lqiuidity reserve as per mandatory requirement of
Bangladesh Bank. It also include in both HTM (Held to Maturity) and HFT (Held for

Page 14
Tranding) securities. In addition to that, OBL has investment in stock market within the
regulatory limit of 25% of share capital, share premium, retained earnings and statutory
reserve.

Figure-2.2: Comparison of Sector wise Loan & Advances

In this figure, we try to demonstrate sector wise position of loans and advances in 2017,
2018, 2019.Remarkable changes took place among this three years. Here, we can see the
comparison but power, textiles, real estate sectors got more importance.

December, 2019 December, 2018

Figure-2.3: Growth of Loans and Advance

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 Return on Investment

1.03%
1.43% 2019
1.20%
2018
1.87% 1.39% 2017
2016
2015

Figure-2.4: Return on Investment

Return on investment (ROI) is one of the most crucial elements in measuring performance
.here is the brief comparison of the financial year from

2019

2018

2017

Figure-2.5: Credit Exposure

Loan is profit for a bank. Here is brief comparison of different types of credit exposures of 3
financial years 2017, 2018, 2019.

2.4. Customer Mix:

The ONE bank have their customer mix that means their target customers for their particular
products. They target different segment of clients for different deposit products and loan
schemes The customer mix of OBL is given below:

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 Corporate Clients

Small and Medium Enterprises

Non-Banking Financial Institutions

Banks Individuals/ Retail Clients

Govt. and Non-Govt. Organizations

2.5. Service Mix:

The products are divided into two types. They are deposit products and loans and advance
products. Deposit products are divided into two other factors conventional banking and
Islamic banking. The products are given below:

2.5.1. Deposit Products:

A. Pyramid Savings: Pyramid savings is amalgamation of regular savings and repetitive

savings and it offers a unique way to save by force and fast.

B. Elegant Savings: ONE Bank is offering world of treats for elegant citizens of the
country. While any individual turns 50 years, OBL ready to offer a fulfilling savings
account OBL Elegant Savings which is clubbed with exciting freedoms. Elegant
Savings is daily interest bearing and monthly interest paying taka savings account for
Senior Citizens of Bangladesh.

C. Quick Millionaire: OBL Quick Millionaire is a premium DPS product designed for
passionate and postulant clients. This will help account holder amass Tk10 lac in
shortest period through monthly installment.

D. NRB savings plus: NRB SAVINGS PLUS is a daily interest bearing and monthly
interest paying taka savings account for Non Resident Bangladeshi.

E. Pensave: Pensave is a specially designed scheme for the socially conscious citizens.
This special saving scheme will provide the financial security during retirement days.

F. Edusave: Education is getting more and more expensive day by day. Hence Edusave
is a provident scheme that bridges your dream and reality. Edusave can support
disbursement for higher study at home or abroad.

G. Marrysave: The scheme is equally attractive to parents and younger generation

having plans to start a family in near or distant future. Marrysave can also support
starting up a new family in a new home by funding the costs.

H. One-Two-Three: ONE 2 3 Scheme is a lucrative offer from ONE Bank Limited

making deposits grow by folds over a certain period of time. ONE 2 3 Scheme
requires a fixed deposit of Tk.5,000/ or its multiple for your chosen tenor.

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 I. School Banking: From the timeworn, habit of savings is built in nature. Ants save
food, Bees save honey, people save money. School Banking is a special product
designed by OBL only for the students with a vision to educate savings habit and
inform young generations with banking transactions. The product is a savings
account mode and saving schemes can be unlocked by transporting money from this
account.

J. Monthly Money Maker: Monthly Money Maker Scheme is a special type of Fixed
Deposit Account which delivers the applicant with monthly interest amassed from the
Fixed Deposit to the applicant's savings/current account.

K. Gold Savings Account: OBL Gold Savings Account is a daily interest deportment
and monthly interest paying savings account for applicant/individual

L. Silver Savings Account: OBL Gold Savings Account is a daily interest bearing and
monthly interest paying savings account for applicant/individual

M. Money Rotator: The Product has been designed to target the different government
agencies along with large corporate bodies, semi government organization,
Universities, NGO's and different individual along with different proprietorship
concern. The main features of the product is to attract the mentioned clients though
compounding of interest for a period of 3/6/12 months.

2.5.2. Loan and advances Products:

There are also some loans and advanced Products and they are:

A. Secured Overdraft (SOD): It is 100% covered by any financial instrument. There is no

credit risk and validity of SOD is 12 months.

B. Overdraft (OD): It is high credit risk loan. This loan recourse on sales. It collateralize by
fixed assets.

C. CC (Hypo): It means cash credit against hypothication of inventory and book debts. It’s
tenor is 12 months.

D. TIme loan: Time loan against other security or collateral or support. Its purpose is
financing inventory or receivables or other short terms assets.

E. Term Loan: term loan will be against fixed asset. It collateralize by fixed assets and
hypothication on floating assets. It is a high risk loan.

F. Lease Finance: Lease finance happen against machinery, equipment vehicle and others
for commercial or own use. Its validity is over 12 moths and it could be maximum 5 years.

G. PC: PC means packing credit. It against export LC or order. The purpose of this loan is
pre-shipment financing for export on FOB value. It should for maximum 180 days.

H. LTR: Loan against trust receipt is happen for financing import. It for maximum 360 days.

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I. PAD: Payment against document is financing for payment of document under LC. It is for
21 days as Bangladesh Bank rules.

J. Time Loan (Forced): Forced loan against import under SLC or ULC or acceptance or BG.
This loan for making payment against LC & BG under forced circumstance.

K. LDBP: Loan documentory bill purchased is for purchase or discount against local ULC. It
residual on client and it is for maximum 180 days.

L. FDBP: Foreign documentary bill purchased purpose is for purchase or discount or

negotiate export document against sight or usance export LC.

M. SLC: Sight letter of credit is for import of goods for on consumption goods for
commercial use. Its validity as per foreign exchange guideline BB.

N.ULC: Usance letter of credit is for import of goods for on consumption import goods for
commercial use. Its resourse on title to import goods.

O. BBLC: Back to back letter of credit against master export LC and contract is for import of
raw materials and accessories for subsequent export. It is for maximum 180 days.

P. BG: Bank guarantee is a performance risk It is for specific period open ended to be
discouraged.

Q. Agri Finance: It is high risk due to climatic vulnerability. Its validity is maximum 5
years.

R. Small Business Loan: There are two types of small business loan. They are OBL romoni
and OBL shubidha. It is for business trading, service industry as working capital or to acquire
fixed asset.

S. OBL UNNOYON: It is bundled loan products for small and medium enterprise as defined
by Bangladesh Bank. It is for both working capital & fixed asset purchase propose. It is high
risk loan and hypothecation on floating assets.

2.6. Operations:

ONE Bank Limited has some special banking operations that they provide to their clients.
They are as follows:

General banking services.

Foreign remittance service.
Consumer savings schemes.
SME Banking.
Dual Currency VISA Credit Card.
Bill payment services.
Internet Banking Services.
ATM Services.

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2.7. SWOT Ananlysis:

There are some strengths, weaknesses, threats and opportunities of ONE bank. From authors
point of view the SWOT analysis of ONE bank is given below:

2.7.1. Strengths:
According to the author the strengths of ONE bank limited are given below:

Skilled and dedicated employees: One of the vital strength they have is their skilled
and dedicated employees. They are so self-motivated and dedicated towards their
work.

Well-disciplined and friendly working environment: Another important strength of

them is they have a well disciplined and friendly environment for which the
employees get energy to work and never gets bored.

Experienced management team: They have a experienced management team which

I think is most important for any organization to conduct its activities nicely.

Good variety of products: They have a good variety of products in their product mix
which help the clients to choose the particular product according to their needs.

High quality products: They have some high quality products with so many different
features which is attractive to the clients.

Very good reputation as a local bank: They have a very good reputation as a local
bank which is very important for any organization as it works as goodwill.

2.7.2. Weaknesses:
According to the author the weaknesses of ONE bank limited are given below:

Weak ATM facility: They have very weak ATM facility. Their machines are
defective and needs to be updated regularly.

Weak ATM facility: They have very weak ATM facility. Their machines are
defective and needs to be updated regularly.

Small market share: One of the biggest weaknesses of the bank is they have a very
small market share in the industry.
Lack of promotional activities: Another weakness is they have so many lacking in
their promotional activities and they are not that updated in this area.

High concentration of large loans: They only focus on large loans which can be
considered as their weakness.

2.7.3. Opportunities:
According to the author the opportunities of ONE bank limited are given below:
Scope of market penetration through their variety of products: So many varieties
of product of them can be a great opportunity for market penetration.

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 Regulatory environment favoring private sector development: The regulatory
environment is also in favor for private sector development which is a great
opportunity because there are so many new facilities for private sector.

New entrepreneurs and lots of new educational institutions: New entrepreneurs

are increasing day by day and so many educational institutions are being opened so
they can grab them as their biggest opportunity.

Value addition in products and services: Adding new features and benefits in
products and services adds value in that particular products and services. For that
existing products can become a great opportunity.

2.7.4. Threats:
According to the author the threats of ONE bank limited are given below:

Increased competition for market share in the banking industry: Competition in

banking industry is increasing day by day for market share which is the biggest threat
for the bank.

Market pressure for lowering the lending rate: Because of the market pressure the
bank has to lower the lending rate which is a loss for the bank and ultimately a threat.

Global and local unstable political situation: Sometimes the global and political
situations become unstable which hampers the activities of the bank. Sometimes it
becomes uncontrollable that bank needs to stop their all works.

Vulnerable Government regulations: Government regulations can be a threat

because it may not match with the banks policy.

Multinational banks with good services and strategies: Multinational banks are
always providing good services and they have some exceptional employees with
exceptional strategies which can be a great threat for the bank.

2.8. Steps/ Strategies to meet the challenges and opportunities:

After observing analyzing the whole organization the author found some strengths,
weaknesses, opportunities and threats. To meet those challenges which are the weaknesses
and threats with that the opportunities which are the strengths and opportunities the bank can
take some steps and strategies. They are as follows:

Arranging proper training for their employees as they are skilled enough so, training
will make them more effective and perfect employees.

They can take their products and services to the new universities and other
organizations to promote their products as they have good variety of products. The
deposit products and loan schemes need to be promoted as the clients can know the
features and benefits of those products.

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They should ensure proper servicing of their ATM machines and also of the internal
machines so that they can’t hamper the works during rush hours.

They should focus on gaining as much clients and bring as much financial institutions
with them so that they can grab a large market share. In that case they can focus on
various business sectors as such pharmaceuticals, steel & heavy engineering sector,
light engineering, import of stone, oil import business, deemed export business, loan
to salt farmers, EPZ based business etc.

They can also add as much value as they can in their products and services.

They should keep pace with the trends and implement them as soon as possible
because the competition is very high in this banking industry.

As the regulatory environment favoring the private sector so, they can use it as a big
weapon concentrate on that.

Page 22
 Chapter-3 (General Banking)

3.1 Account Opening Department

3.2 Remittance Department

3.3 Bills & Clearing Department

3.4 Cash Department

Page 23
General Banking System
General banking system basically essential for tolerating the cash with the end goal of
loaning or speculation, or to store cash from the general population, repayable on request or
something else, and withdrawal with check, draft, arrange or something else. Functions of
Banking or Main Functions:
Taking Deposit
Extending Loans and Advances
Foreign Exchange Business

Customer Focus:
Know your Customer
Know Your Product

The general banking system of “ONE BANK LIMITED” have described following on the
basis of departmental functions. The general Banking section is what keeps the overall
banking going. An extensive variety of regular trades are performed in here as I accept a
basic part in dealing with a record. The general managing an account office that comprises
mostly of the accompanying and they are given below.:
♦ Account opening section/Department
♦ Bills & Clearing
♦ Remittance
♦ Cash section/Department

3.1 Account Opening Department

Account is the deliberate record of exchange. Record is an assertion between the Bank and
the client, allowing the customer to use Bank Service against a cost of charges. This is the
best way a client can develop relationship with the Bank. The primary motivation behind
opening record is to store cash. Store record can go up against a different structure. They
consist of two forms-
1) Current deposit.
2) Savings deposit

The basic things that any accounts require are:

A valued client’s Introduction who’s having account in CBL.
Original NID card along with photocopy of account holder and their nominee.
Two passport size photographs of the concerned account holder.

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 One passport size photographs of the nominee.

Taka 1000 cash deposit for Savings deposit and Taka 10000 cash deposit for current
deposit

Who can open account?

Anyone can open an account with the banker, if he or she is not incapable of entering into a
valid contract and the bank is satisfied of his bona fide and is willing to enter into the
necessary business relations with them. A minor is not competent to open a record under the
pervasive standards and controls.

3.1.1 Classification of account

The One Bank Ltd. following accounts are under operation: Deposit Scheme

Deposit Scheme

1. Deposit

Current Account
Savings Deposit
Short Notice Deposit
Term Deposit.
Deposit from Banks

2. Deposit Scheme

Monthly Profit Deposit

Sundry Deposit

3. Bills Payable

Pay Order
Pay Slip
DD payable
TT Payable
M.T Payable

4. Other liabilities

Non-Resident Account
Provident fund
Borrowing from Bank

5. Profit suspense Account posted

6. Adjusting A/C credit

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 Adjusting A/C credit
Profit payable
Liabilities as per contra
City general A/C
Total income.

7. Cash In Hand

Cash in Q-Cash ATM

Fo6reign currency in hand
Bangladesh Bank
Bangladesh Bank F.C A/C
Balance with Social Bank

8. Balance with Other Bank

Social Investment Bank Ltd.

9. Other Assets

Vehicles
Furniture & fixture
Office Equipments
Stock of stationary
Stamp in Hand
Advance against rent
Advance Income Tax
Suspense A/C
Assets as per contra
City general Account
Total Expenditure

3.1.2 SAVINGS DEPOSIT:

Bank account is an individual A/C, joint A/c or minor A/C. It is records where customer can
store his or her cash having an enthusiasm from rely upon least rate of enthusiasm of every
month exchange Like-3.5%. That is the reason that needs to store instead of withdrawal pick
such kind of A/C. There are 25 leaves in a check book. Guidelines and Regulations:
The director's authorization is required to open any record.
Savings record can either be opened individual or together.
Interest rate in Savings Deposit in One Bank is 3.5% and is depended on month to
month premise.
But no SD holder can draw more than 25% of his adjust in a week neither s/he can en
trade all the more twice out a week. In the event that he does as such, he will be
denied of enthusiasm for that given week.

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 The beginning least store for this record in this bank is TK.1000 in urban territories and
for the rustic ranges it is TK.500.

Singular ACCOUNT:
Account opening strides
(Candidate's Part)
The candidate must discover an introducer who has a SD or CD account in the
particular branch of the bank. The introducer must have tasteful exchange and in
addition sound record adjust.
The candidate must top off the Account Opening Application Form legitimately. The
introducer must present him by marking his name and saying his record number.
He should likewise put his name and mark in the Specimen Signature Card (SS card)
and should top off the check book order shape.
The candidate must submit two travel permit estimate photos, which should be bore
witness to by the introducer in rear. Furthermore submit one duplicate photo of chosen
one marked by the record holder.
The candidate must submit Citizenship Certificate/bore witness to duplicate of
international ID/birth declaration/NID/service Bill/work Id.
• He must store cash over the money counter and after that he will be given a record
number and store book.
• After three working days after the fact candidate can gather check book and platinum
card (if connected then).
(Bank's Part)
• The Bank will coordinate the candidate's mark in the application frame with that on the
SS Card.
• It will match Introducer's mark.
• The officer will top off the exchange from before the client alongside mark.
• The officer will top off the KYC (know your Customer) shape before client.
• The Bank will join one duplicate of photo with the application shape though the other
duplicate will be with the SS card.
• It will issue a record number by enrolling the candidate's name against the number.
• Manager's authorization is obligatory in such manner.

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Join Account:
Tenets and controls and Account Opening Steps: The same above say standards and controls
and steps are fitting if there ought to be an event of a joint MSD account. Additionally, taking
after are the basics of opening a common administration:
• All candidates' name must be said as record title.
• All candidates name, occupation, introduce and lasting location must be composed in
the shape.
• Name of the individual who will work the record must be specified as unique guideline
in the application frame and SS card.
• Nomination is obligatory.
• Permission and mark of all candidates' must be done before the record opening officer.
• All significant choices (selection, conclusion and so on) must be considered holders

3.1.3 CURRENT ACCOUNT (CD)

Introduction It is non-fervor bearing A/C. Any authentic Businessman or Company can open
this A/C. customer can request and withdrawal the greater part of the cash without giving any
notice to the bank. That is the reason that necessities to cycle their cash every so often pick
such sort of A/C. the Check book leaves are 25, 50 or 100 in number. Types of CD Account:
• Individual Account
• Proprietorship A/C
• Partnership A/C
• limited organization A/C
• Cooperative A/C
• Special A/C

Rules and Regulations:

• Current record can be opened independently, proprietorship, together, organization,

self-ruling, govt., club and so forth.

• No financing cost is offered for this situation neither here is any bar in regards to least
adjust or week by week money withdrawals.

• The starting least store for this record in this bank is TK. 1000.

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 • No IC (coincidental Charge) is deducted in such manner.

3.1.4 Individual Account

Account opening Steps: Candidate's part

• The candidate discovers an introducer who must have a CD Account. A SD account

holder can't present a present record holder in the particular branch of the bank. The
introducer must have palatable moves and solid record adjust.
• The candidate must top off the record Opening Application Form Property. The
introducer must him by marking his name and saying his record number.

• He should likewise put name and mark in the Spaceman Signature Card (SS Card) and
should top off the check book order shape.

• The candidate must submit two travel permit measure photos, which should be bore
witness to by the introducer in rear.

• The candidate must submit National Certificate/Copy of identification/duplicate of

Utility bill(WASHA/DESA)

• He must store cash over the money counter and afterward he will be given a record
number and check book.

Bank's part

• The bank will coordinate the candidate's mark in the application frame with that on the
SS Cad.
• It will match introducer's mark.
• It will issue a record number by enrolling the candidate's name against the number.
• Manager's per mission is compulsory in such manner.

Joint Account
Standards and controls and record Opening strides:
The same previously mentioned tenets and control and steps are pertinent if there should arise
an occurrence of a joint CD account. Be that as it may, SD account holders can not open a
Joint record.

Organization

Proprietorship Account Precisely when a proprietor open a record in light of a genuine

sympathy toward his/her form. She/he may arrange some phenomenal authorities to work that
A/C without his/her closeness.

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Account Opening Steps:

The applicant must submit the following documents other then the mentioned procedures:

• Copy of Trade License (up-to-date). He must bring the main copy to the bank so that
concerned authority can compare them and attest accordingly.

• Declaration of ownership containing his signature and seal in it.

• TIN Certificate.

• Business Card

• If there should be an occurrence of approval, director' signature must be bore witness to

by the record holder (proprietor) in the application shape and in addition in the SS Card
and should be specified as uncommon guideline.

3.1.5 Partnership Account

Accordion to Section 4 of the Partnership Act 1932, Partnership is depicted as-"The social
between Persons who have consented to share the benefit of the business carried on by all or
by any of addressing all."

Account Opening Steps:

Copy of Trade License (up-to-date). He must bring the main copy to the bank so that
concerned authority can compare them and attest accordingly.
Certified true of the memorandum and Articles of Association Company
Certificate of Incorporation of the company for inspection and return (along with a duly
certified photocopy for Bank’ records.)
Association frame might be enlisted or unregistered. In the event that it's enlisted, then
enrollment Certificate frame the business entity must be submitted. If there should be an
occurrence of unregistered organization frame, the bank can record claim against,
however it can't sue the bank.

Concentrate of the determination of the Board/General Meeting of Company for opening

the record and approval for its operation properly guaranteed by the Chairman of the
organization.

Photocopy of passport of the Chairman/Managing Director.

Photographs of signatures.

Certified true copy of the list of directors of the company along with their Signature.

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 Partnership deed/Agreement must be submitted in Tk.150 Judicial Stamp Paper.

Retirement/ death of any partner must be informed to the bank.

Bank holds some particular rights if there should rise an occasion of alliance record. One is
the advantage to set off which gives it the capacity to exchange support from another
individual CD/SD of any partner to meet liabilities of the affiliation account. The other is the
advantage to remove the affiliation account on the shot that one extra is discovered bankrupt.

3.1.6 Private & Public Limited Company Account:

Account Opening Steps:

The following documents along with the above mentioned procedures in Joint Account must
be submitted:
Certified of Incorporation of the Company for examination and return (alongside
properly ensured photocopy for Bank's records).
Extract of the determination of the Board/General Meeting of the Company for
Opening the record and approval for its operation properly guaranteed by the
Chairman of the Company.
Certificate of Commencement of Business. (In cases of Public Ltd. Co.)
Photocopy of passport of the Chairman/Managing Director.
Photographs of Signatories.
Certified copy of the list of directors of the company along with their Signature.
Copy of trade License.(up-to-date)
An introducer is preferred by the bank, but not mandatory.

Club/Society/Association/School/College/Charity:
Just if the court proclaims somebody to be watchman of the minor from that point, then the
record might be operation again by the new gatekeeper as assigned by the court
If the court doesn't watch anyone sensible to be the minor's guardian to work the
record, then the minor may pull back the whole in the record, when s/he gets the
opportunity to be particularly grown-up.
Right when the minor gets the opportunity to be particularly grown-up, then this
record must be closed and another record is to be opened. This is key as in the SS
(illustration signature) card no characteristic of the minor is taken. Thusly after the
minor winds up being grown-up, the record must be opened as of late.
In case of death of the minor, the account is closed automatically and the court
decides who will get the money.

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3.1.7 Account of the illiterate person
Bank does not stimulate opening such kind of record. Alternately perhaps the bank makes
some careful steps for sort of excellent record.
Rules & Regulations:
Besides fulfilling the other general criteria, the following are to be added:
As the individual is ignorant, subsequently s/he gives unique mark in lieu of mark. If
there should be an occurrence of male it is LTI (Left Thumb Impression) and in the
event of female it is RTI (Right Thumb Impression). At the base of the SS card, it
ought to be composed whether it is LTI or RTI. Furthermore, the approved officer
ought to sign beneath it.
Though the individual is ignorant, yet s/he ought to be given pass-book of the record
so that s/he may check the adjustment from an outsider.

Short Notice Deposit (SND):

This novel sorts of record is just amidst CD and SD which gives advantage at the rate of
6%(simple rate of advantage registered each year on step by step conform) yet requires 7
days-30 days prior notice of cash withdrawal. It is notice; the measure of money is pulled
back without notice, and after that advantage won't be given on the said money. If any fiscal
affiliation or free bodies open this A/C hen no concentrate commitment will be deducted
however source cost will be deducted.
3.1.8 Others

Fixed Deposit Receipt (FDR):

In this types of deposit, a large amount of money is deposited in the bank for comparatively
higher rate of interest (simple, not communed but calculated annually) is offered to the
depositor for the period of 3 months, 6 month, 1year with the condition that she/he can
withdraw the amount before maturity but can draw the profit on a monthly basis.

Maturity & Profit

Particulars Rate of profit

1 month 10%
1 to 3 month 11%
3 To 6 month 11.25%
6 to 12 month(1 year) 12%

In the event that the customer not makes a difference for restoration after development then
the intrigue will be forced after at regular intervals.
Procedure:
Fill up the form including
a) Amount

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b) Maturity Period
c) Rate of profit

The applicant must fill up the FDR He/she must give special instructions which can be of our
type:
Self- party himself will operate
Operated to be jointly- two people will operate
Anyone of the two
Either/or survivor.
o Specimen signature in the form and SS Card
o Special instruction in the SS Card (if any)
o Preparing voucher & payment
o The receipt
o Payment through pay-slip or A/C(depend on instruction)
o The maturity date of the MTDR and profit rate will be specifically mentioned on the
MTDR.
o Branch manager’s authorization is obligatory

Encashment before maturity:

Maturity is 3 month, but if enhanced before it then will be given. No service charge
or excise duty will be deducted.
It enchased before maturity period (6 months to 1 year or above) profit will be
given according to the nearest slab and service charge duty will be deducted.

Loan:
90% loan as lien can be given against the FDR.

Sundry Deposit:
On the off chance that any record number jumbles for which the sum can't be credited in a
specific record, the sum is the sundry store. Despite the fact that it’s uncommon on the
grounds that these sort of stores are fundamentally watched.

Service provided at this section ONE CARD

With the One Card you will have the ability to get the opportunity to deal with a record
organization and record information at untouched from any of more than 50 ATMs and
around the country, changing your general keeping cash trades. The city Card provides round
the clock banking through ATMs from which customers can avail:
Cash withdrawals
Balance Inquiry
Mini Statement

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 Cheque book request
PIN Charge
Utility bills payment facilities
Account Transfer:
Account can exchanged from one branch of a bank. This is relevant to a wide range of
record with the exception of FDR. In exchanging account, the accompanying customs are
to be kept up:

An application containing the following matters is to be submitted:

1. Reason
2. Name of the branch where the account is to be Transferred
3. Date of Effect (from when account holder wants the account to be effected)
4. Signature in the application should be same as that in the SS Card.
Permission of the manager is needed.
The account holder has to surrender the cheque-book. Later on the bank will destroy
this in front of the party. And this destruction should be clearly mentioned in the
application including the serial number of the remaining pages of the cheque-book.
Bank will give the account statement before transferring it. Profit will also be
applicable here. This profit will be calculated, but is not written in the IBCA, it may
be mentioned separately as the interest amount.

With some exception, it is almost same as the transferring of an account. The exceptions are:
Here a commission is charged. In case of SD and CD, it is Tk. 100 and in case of
three-stage account it is Tk.200.
The account holder has to pay an excise duty to the government regarding this
purpose of closing the account.
Profit is directly to the account.

Stop Payment
Stop payment is quite recently done when social occasion applies saying specific cause. For
stop payment the stamp is checked with the SS card signature by the officer. By then in the
PC the stop portion is done and in the rule the name and the time date check (if there ought to
be an event of specific Cheque) number is observed.
Cheque Book Issue:
Enrollment is a material to pull back money from the bank. It is an extremely helpful
approach to execute cash starting with one place then onto the next with no mishap. In the
event that anybody opens a record, s/he will apply for a registration ob demand slip.
Subsequent to confirming the mark of the record holder by the officer we should take the

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registration. At that point we will dole out numbers to the leaves of the registration and
record number in the enroll book. The record number will likewise be composed on each leaf
of the registration. Two officers instate the record number and leaf numbers. The issuing
officer will in like manner check enlist book and instates it also. At that point the registration
is conveyed to the gathering in the wake of taking the mark on the enlist book.
Duplicate Cheque-Book:
At the point when a gathering looses his/her registration, then he/she is given a copy
registration. For this situation, the gathering will apply to the supervisor for a copy
registration. He/she have to give application to the branch manager. For this situation the
gathering will likewise give reimbursement servitude alluding that she/he will be at risk for
any misrepresentation fabrication by the lost cheque.
3.2 Remittance
Remittance means transmission of money from one place to another. There are different
modules of remittance. They are as follow:
TT-Telegraphic Transfer
DD-Demand Draft
PO-Pay Order
TT-Telegraphic Transfer:

TT is the speediest strategy for exchanging reserves starting with one place then onto the
next. The transmitting branch sends a transmitted/telephonic/Fax message to the branch at the
flip side, to pay a specific whole of cash to a named payee.

DD-Demand Draft:
It is an instrument containing an unlimited request of one bank office to pay certain measure
of cash to the named individual or request the sum in that on request. DD is especially well
known instrument for dispatching cash starting with one corner of cash then onto the next.
Commission for DD is 15% of the rule sum.
PO-Pay Order
It is procedure of cash exchange from payer to payee inside a specific clearing zone through
saving money channel. A man can buy installment arrange in various models, for example,
Pay Order with money, Pay Order with cheque.
3.3 Bills & Clearing Department
Clearing stand for shared settlement of cases made in among part banks at a concurred time
put in regard of instruments drawn of each other: Clearing House is a game plan under which
part banks consent to meet, through their delegates, a named time and place to convey
instruments drawn on the other and in return to get instruments drawn of them. The nit whole
payable or receivable overall, is settled through a record kept with the controlling bank
(Bangladesh Bank/Sonali Bank). Sorts of Clearing 1. Outward Clearing 2. Inward Clearing

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Out ward Clearing
Exactly when a particular branch gets instruments drawn on other bank inside the clearing
zone and sends those instruments for get-together through the clearing zone is obliging as
Outward Clearing for that particular branch. This branch knows as get-together branch.

Inward Clearing
Clearing returns (internal) comprises of those instruments which were introduced by us to
different banks for installment however have been returned and unpaid by them because of
indicated reason through the clearing house.

Procedures of Outward clearing:

First: Collecting Branch
1. The instrument is deposited duly entered in the pay-in-slip or voucher.
2. The instrument is checked for any apparent discrepancy and is compared with the
particular noted in the pay-in-slip.
3. In case an order instrument is being deposited in second payee’s account guarantee is
obtain from the second payee and is attached to the pay-in-slip.
4. In case the payee’s name on the specially crossed instruments differs slightly that of the
depositor, the instrument may be accepted but only from customers well know to the
bank and after obtaining an indemnity which is attached to the pay-in-slip.
5. Stamping:
Special Crossing: On the instrument
Clearing Stamp: Both on instrument & pay-in-slip.
Endorsement: Back of the instrument.
6. Duly signed and return of counterfoil to the customer.
7. The particulars of the instrument and voucher are entered in the Outward Clearing
Register/Computer.

8. Prepare voucher: Dr. Suspense A/C Clearing adjustment.

Cr. All pay-in-slip/Vouchers.
9. The Register is balanced; the vouchers are separated from the instruments.
10. Sorting of instruments bank-branch wise and accordingly prepares sub main schedules.
11. Prepare House page according to main schedules.
12. Tallied house page Outward Clearing Register.
13. The house page with instrument sent to Principal/Local Office/Main branch.
14. In the following working day prepared voucher is to be passed. If any return and unpaid
instrument is received from principal branch, in addition to above voucher the following
voucher will be passed.
Dr. Party A/C
Cr. Suspense A/C clearing adjustment.

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15. When Advice is received from Principal/Local office, the following voucher is to be
passed.
Dr. Head Office
Cr. Suspense A/C Clearing Adjustment.

Second: Principal Branch/Local Office/ Main Branch.

Instrument received by this office Lodgment by this branch:
1. Received house pages with instruments from the branches.
2. Recorded the sum in a Register from house page.
3. The instruments with timetables are modified bank-stretched shrewd and get ready
primary calendars are for every bank.
4. Prepare house page
5. The instruments with timetables, house page and the house book are sent to the clearing
house through bank delegate.
Third: Clearing House (Bangladesh Bank/Sonali Bank).
The instruments are delivered to the respective banks.
Proceeding of Inward Clearing Clearing House (Bangladesh Bank / Sonali Bank)
1. The instruments are drawn on our bank are gotten from different banks in the clearing
house.
2. The sum and number of instruments got are gone into in the house book from the principle
calendar of individual banks.
3. The amount of instruments delivered, received and the differences are written on a figure
slip provided in the clearing house.

Principal Branch/local Office/ Main Branch

1. The instruments with schedules are arranged branch wise.
2. The amount of each schedule received is entered in the house pages of the respective
branches.
3. The respective house pages are totaled and check the amount with total amounts of
instrument received from all banks.
4. The instruments are sent to respective branches with the slip showing total amount and
number of instruments.
5. The instrument sent to the branches concerned for clearance and Advice is collected from
them for honored cheque.

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Paying Branch
1. Particulars of the instrument are compared with the schedule.
2. The instruments are sent to the respective departments for honoring them.
3. For the total value of honored cheque pass following vouchers:
Dr. Party A/C (already debited by instruments)
Cr. Head Office A/C
4. Dishonored cheque (if any) with reason memo and Credit Advice sent to Principal Br.

OBC/IBC Introduction
OBC/IBC is required when both the banks are not in a comparable clearing zone. Outward
Bills for aggregation (OBC) and Inward Bills for social affair (IBC) is required when both the
bank (amassing bank and paying bank) are not in a comparative clearing zone. For example
when the check of Dinajpur Branch of Sonali Bank is gotten and sends for aggregation by
CBL Islami Banking Branch then it is OBC. On the other hand it is IBC for Sonali Bank
Dinajpur Branch. OBC (Outward Bills for collection) Procedure OBC can be collection in the
two ways—
1. Directly
2. Through Collecting Branch

Form the Collection Ban king’s side (OBC): Direct collection:

Receive and verify the cheque and deposit slip (customer’s portion and bank’s portion).
Special crossing is marked over the cheque
Entry the details into OBC Register.
OBC seal is marked over the cheque and deposit slip, mentioning the OBC number.
The endorsement is given on the back side of the cheque, mentioning ‘Payees A/C
will be credited after realization’.
Signature of a P.A holder must be taken over the Deposit slip, OBC Register and
forwarding letter.
Two copies of schedule are prepared. First copy is sent to the drawee branch with
forwarding letter and instrument. Second copy is reserved as office copy.
Send to the respective branch.
Lodgment Voucher for the collecting Bank.
Debit- Outward bills Lodged
Credit- Outward Bills for Collection
Collection of Bills
Receive the IBCA from the drawee branch
Verify the signature of the officer, executed over the IBCA.

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After the response the IBCA, the voucher will be as follow:
Debit-CGA, Drawee Branch
Credit-Party Account
Debit- Party Account
Credit-Income Account, Commission
Credit-Income Account, Postage Charge
Entry reverses the Lodgment Voucher.
Debit-Outward bills Lodge
Credit-Outward Bills Collection
Entry the date of payment over the OBC Register. Received Seal is marked over the Office
copy of the Schedule and deposit slip.
By and large, the strategy is nearly the same. For this situation we get a draft from the drawee
branch and commission is charged twice. Firstly by the drawee branch and furthermore by
the drawer branch. The drawee branch sends a draft and we gather this through clearing
house.

Voucher
Debit- Outward Bills Lodged
Credit- Outward Bills for collection.
After receiving the bills through draft, we have to send collection and after collection the
voucher will be as following:
Lodgment voucher will be reversed
Debit-Outward Bills for collection
Credit-Outward Bills Lodged
The party voucher will be prepared accordingly.
IBC (Inward bills for collection)
Procedure of payment of IBC:
Receive the schedule with instrument.
Instrument is checked with apparent tenor and matched with schedule.
Received the cheque and scrutinizing all the basic part of the cheque.
The following SEAL is marked over the instrument.

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 Special crossing seal (If the instrument is not collection) and IBC seal.
Entry into the Register with an IBC Number over instrument and schedule
Signature of the drawer of the cheque is verified by the authorized officer.
The cheque is posted on Computer.
If theme is sufficient balance of the account of the account, the authorized officers
cancel the cheque.
Issue IBCA favoring the collection branch.
In case of collection:

1. If the instrument is other branch of CBL, the voucher is prepared as follows:

Debit - Instrument
Credit -Sundry Deposit Account sundry Creditors (In case of collection)

After collection of the cheque issue an IBCA favoring the respective branch.
First copy of the IBCA is sent to drawer branch.
Second copy of IBCA is sent to Central Account Division.
Third copy of IBCA is reserved as office copy.

2. If the instrument is others bank’s the voucher is prepared as follows

Debit – Party Account

Credit – DD issue Account
Debit – Party Account
Credit – Income Account on commission
Credit - Income Account on Postage Charge.
Issue and send a DD to drawer branch.
Entry of collection into the IBCA Register.
Received seal is marked over the copy of schedule
Commission: 15% but minimum of TK.25 and maximum of TK.1000.
Postage Charge: at actual but minimum of TK.10.
Telex/Telephone: minimum of TK.30

3.4 Cash Department

Cash Department is the most critical piece of General Banking. Money office ought to be put
in a branch from where chief can watch everything from his table either customers or the
vault. It is the most vital division of the bank since from work area money office has

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coordinate association with clients. Generally money division gets and pays money
specifically which fill in as a media to speak with the customers. In the Islami Banking
Branch I have acquainted with cash getting and cash portion procedures. Some register books
uses in the cash department are mentioned bellow:

Receiving Cashier’s Book

Payment Cashier’s Book
Cash Balance Book
Vault Register or safe–in and safe-out Register
Key Register
Remittance Registers
Moreover, I have likewise learnt the technique of trade out and money out from the vault. We
have likewise got to know methodical strategy of money getting through various vouchers
and in addition installment methodology by various check and vouchers. Science the branch
is completely automated; it doesn't look after token, scroll and so forth.
3.4.1 Cash Receive:
Cash is the blood of a branch. It is the life of a bank. Cash may be received by-

Cash Receiving by Pay Slip

Cash Receiving of Bills
Cash Receiving by TT, DD, Pay-Order, MTDR.
Cash Receiving by Paying-Slip:
By paying slip we get cash of CD or MSD account. When we get cash by paying slip, officers
check the paying slip if there is any blunder, if everything is seen to be all together, then they
make section of the aggregate in the material enroll and put getting seal on paying slip.
Cash Receiving of Bills:
Two sorts of bills (DESA and Grameen Phone) are gotten in splash. Right when officers get
cash charge, he/she check the bill's copy to see whether any blunder is. If everything is found
alright, then h/she makes area of the whole in the material enrolls. Likewise, he/she put
tolerating seal on bills paper.
Cash Receiving by TT, DD, Pay-Order, MTDR:
At first the frame topped off by the gathering ought to be checked to confirm whether any
error, if everything is is observed to be all together, then officers make section of the sum in
the parchment enroll and put getting seal on the separate shape.
3.4.2 Cash Payment:
Ordinarily cash is paid against check, pay-slip, pay-demand, DD and charge voucher. While
paying cash against any instrument, officers first verity whether there is any material
modification on the instrument. He furthermore check the instrument if it is in holder at the
selected time and holder in due time. By then he affirms the characteristic of payee. If
everything is all together, he pays the mean the specific payee

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Position of the Cash Department
The position of the money office is vital. The money office ought to be at a protected place.
In the event that ought to be at the center position of the branch. The money counter and vault
ought to be a near money office. The money position of the Islami Banking Branch is in the
front side of the branch and its safe and vault is at the rear of money office.
Duties and Responsibilities of Cash in Charge
Holds the key of cash safe.
Receive cash from other bank/Branch and acknowledge, where necessary.
Opens the cash safe before commencement of business along with other personal
holding the key.
Supervise receipt and payment of cash.
Supervise the carrying of the cash to the cash Department.
Delivers cash to the paying cashier against receipt on a memo.
Countersigns the credit vouchers if he is an attorney.
Arranges sending cash to other Branch.
Check the receiving cashier’s and paying cashier’s receipt/payment sheet and
collect cash from them.
Writes the cash balance book and cash position memo and signs them
Maintains record of stamped forms.
Investigate and inform the manager about excess or shortage of cash.
Gets books and cash checked by manager or authorized officer.
Supervise the custody o f cash in the safe and books in the strong room. Checks
the drawers of the cashiers before leaving the office.

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 Chapter-4 Finding,
Recommendation, Conclusion

4.1 Summary
4.2 Finding of the study:

4.3 Suggestions
4.4 Conclusion
4.5 References
4.6 Appendix

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 4.1 Summary
The experience and learning that I have found from my whole internship program with the
One Bank Limited at Station Road Branch was really important for me and I have enjoyed
the whole experience from the first day of my internship program. This internship program
assisted me a lot to realize my future career. Because I found that how to work in the
corporate culture how to handle in the work stress and how to communicate with the
customers what are the demand of the customers I get all the knowledge. Rather than drawing
a conclusion, I would like to say that this study was completely significant for me for my
future career. During the long three months program I have acquired plenty of understandings
about general banking activities. From my understanding about general banking activities, I
can include several activities such as account opening, account closing, cheque requisition,
Master Debit Card service, foreign remittance service, preparing vouchers and so on. And
also during my internship I have faced some problems, such as problem related to account
opening, problem related to account closing, problem related to clearing cheque.

4.2 Finding of the study

The data collected records had been broke down systematically and specified in a
synchronized way and eventually appeared as discoveries at the last part of the report. They
observe is finished through exploratory reviews to get concentrated on bits of information.

Findings:

Method of finding out the satisfaction level of customer service:

• Prepare inquiries in the premise of client needs
• Analyzing the review information
• Finding from investigation
• Result

To discover the real consequence of the administration fulfillment level of customers of One
Bank Station Road Branch .The survey was conducted by customers of One Bank. Most of
them have accounts on the basis of savings and some have current accounts for their business
purpose. To measure the answer I have used nominal scale, bar chart. Furthermore, I
additionally utilized organized and semi organized question to show signs of improvement
understanding. So I will break down the information that will be depicted in the discoveries
part and after that I will give the outcome. To demonstrate the outcome I have used nominal
scale, bar outline that I additionally utilized built up and semi subordinate question to
improve information. So I will break down the records while in transit to be characterized in
the discoveries component after which I can give the outcome. The questionnaires are made
in terms of some variables that are associated with provider satisfaction through consumers.
The questionnaire is made in basis of some variables that is related to service satisfaction by
customers. For example: Reason behind choosing this bank, office environment,
confidentiality, behavior of staffs, best product, best services, other services, rates etc. the
analysis of the survey data

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 4.3 Suggestions
As per my observation, some suggestions for the improvements of the situation are given
below: Being a fresh Graduate, this will be my courage to suggest on the performance and
actions of the Bank and on the experienced professional bankers. The bellow issues are some
of my observation based on my education prevailing circumstances comparing to the others
Banks and sometimes the customer’s point of view:

One Bank Limited needs more reception corner, which will provide all types of
information. Sometimes customers face problem. If they will get the right information at
right time they will feel better.

One Bank Limited should introduce more innovative and better customer services. They
should introduce online based service where client will have access to his/her account
and know the updates of account in a word doing banking without consultancy.

One Bank Limited has a provision for internship program, but it is not well organized.
Although the officials are very careful and co-operative with the intern, the authority
should be more structured. If they can properly make them trained it will be very faithful
to recruit them. Because they learn overall banking in the internship period, so in the
beginning of the job they can work as experience persons

One Bank Ltd should focus on their promotional activities on it marketable products.
They can provide health care facility different season. They also donate fund in the social
activity.

One Bank Ltd should give door to door service because there are many competitors in the
market. When Customers get benefit sitting inside the room they will be more interest to
the Bank.

One Bank should introduce new short term scheme like micro credit for the poor
and small entrepreneurs. They also launch FDR for rich people and different deposit Scheme
for rich people.

One Bank should use job rotation so that all employees get opportunity all departments.
As a result absent of one or two employees they can provide all service without hamper
of service.

One Bank Limited is a leading private commercial bank in Bangladesh with superior
customer bases that are loyal, faithful, worthy towards the bank. The service provided by the
young energetic officials of the One Bank Limited is very satisfactory. During my internship
in this branch I have found its general banking department to be very efficient; therefore this
department plays a major role in the overall profitability of the branch and to the bank as a
whole.

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 4.4 Conclusion

In Station Road Branch of One Bank, there were not enough HR activities. The
branch is flexible to work because there is not too much pressure of clients.
The provided information was not enough to prepare the report. By asking some
officials of Head office, I have gathered other information’s.

The bank is very restricted to share their HR policies to the internees. So, I was
assigned to the general banking section. I have observed how to open a bank
account, FDR, issuance of cheques, clearing and others.
Learning
During this internship program, I got opportunities to practice professionalism
like adaptability, discipline, communications, and punctuality. The experience
that has been observed among the employees was bit interesting. It was a
learning for me that, how to deal with complex colleagues who always
demotivates people with wrong attitude.

On the contrary, it also has been observed that few people are taking leadership
role and helping each other and making environment friendly. They are very
helpful to the newcomers.

There are always some clients, who creates troublesome in the bank. It is very
difficult to handle those customers wisely. The employees always listen first to
the customers. They solve the problems of the client with care. It was a great
learning that how to deal with difficult clients.

All the learning’s will be very much helpful for my future career where I will be
able to utilize my learning’s and experiences with proper skills and
professionalism.

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 4.5 References

https://www.bb.org.bd/

https://www.onebank.com.bd/home/about-obl/obl-profile/

https://www.onebank.com.bd/home/financial/annual-reports/

https://www.academia.edu/6618194/Some_Recent_Trends_of_Bangladeshi_Commercial_Ba
nking_System

https://www.scribd.com/doc/54432629/Report-on-Banking-Industry-of-Bangladesh

https://www.thedailystar.net/supplements/building-modern-economy/banking-sector-and-its-
impact-on-bangladesh-economy-1536568

Personal observation and informal interview with the officials.

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 4.6 Appendices

From the day I joined ONE Bank, One Branch as a intern I have tried to be connected with
the employees there so that I can work with them without any hesitation. The environment
was so good which I want always as a working place. The officers I worked with so humble,
friendly and motivational. I kept a record of my daily activities which I want to put in my
internship report as this is a record of my internship.

The first day I was asked to work at GB. I have learned the features of foreign Remittance
and got to know about the agent companies of remittance.The importance and position of
foreign remittance in Bangladesh Banking Industry and economy. In the front desk at the
same time for a specific time period. I can relate them with each other. All the departments
and their activities are related with each other. One cannot do whatever he/she wants or
giving any service alone. They involve more than one person for a certain account opening,
FDR, DPS, Pay Order though the authorization process.

After completing 2 months in GB I was promoted to the Credit Department. All the
officers there helped me a lot. They taught me the LC (Letter of Credit) process and what the
requirements are if someone wants to open a LC and what are the conditions. They also
taught me about the DD (Demand Draft) and how it works. I have learned the loan listing
from the credit in charge of ONE Bank Limited, CDA Avenue Branch. They taught me like a
student about the overall concept of bank in a short form and so easily. They also gave me
suggestions about my report and my future also.

Till the last day of my Internship at ONE bank Limited, Station Road Branch I have enjoyed
every single moment. Although I was a little bit scared what I will do there and how I will
manage with so many new people out there. But I found them so friendly, so helpful and so
experienced. I always wanted a workplace like this. Although it was not a permanent job but
still I gave my 100% there. As I was enjoying working with those good people and learned so
many helpful things from them so, it was a nice journey overall.

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